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Candita C
Customer Reviews for Crazy Eds Powersports LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The address for drop off needs to be updated. The correct address is 958 John Stark — NOT 633 John Stark. That address is someones home and down the road from the actual uHaul location which was absolutely absurd during the drop off when the app had to have me drive down the road on order to start the return process, then I had to drive BACK to the actual drop off location to take photos. It was an absolute meas.
Jessica CThe address Uhaul gave me was wrong. Crazy Ed’s is not at 633 John Stark Hwy in Newport- it is at 958 John Stark Hwy.
Jessica GOwner was very helpful and courteous. Unit was in great condition and ran like a breeze.
Robin SI asked to have the pick up time changed. It was not communicated to the uhaul manager therefore the truck was not ready. The manager got there promptly to correct the issue
David BCrazy Ed’s Power Sports moved and UHaul hasn’t updated the address so the remote online return wouldn’t work .
Donald CNever used it equipment never left your location hope i get a refund...
Douglas RN/A
Benjamin FWill never use U-haul again. The fees I paid the 1st time was told it was for 2 days even when I spoke to representative because I normally would never use Crazy Ed’s but needed a truck. Location has no cell service. All around very poor experience. Never again will use Penske
Todd GCrazy Eddies were wonderful- it was the corporate office that had No Communication with anyone
WILLIAM GJust gave me the keys and told me to go didn't even do a walk around with the truck, or show me how to use stuff in side the truck
jordan vWas not a friendly feeling transaction at this business. Rented from the store in Newbury NH last year and it was a much better experience. I did enjoy the after hours online return process.
Brian CDon't change anything.
Philip CNot a thing crazy Ed’s where I picked up the trailer even provided me with trailer adapter so my lights would work at no cost extra A++++ service Thank you
Anthony ATell them to never rent from Uhaul. They will thank you later. Goodbye.
Macy Mthe 72in wide trailer only has a 58in. gate opening, so a 60in mowing deck WILL NOT fit. so beware, u-haul claims if you rent it and leave the yard you will have to pay for the rental regardless if it works or not sorry, bad business u-haul
TOM TNone
sandra gLocation was fine however was not were we reserved it for
David LThe district manager didnt get our truck till 3 hrs after it was scheduled. They guys at crazy eds were great to deal with. Very professional and helpful.
steven tVery easy pickup process
Julie JHonor the quote givin by the main office! Have the pads and dolly like agreed upon!
MIKE MReserved 2 Dolly's and moving blankets. When arrived at site there were no Dolly's at this location ever and no moving blankets. Was charged for Dolly's.
Anthony JI was misinformed on where I needed to return the to and how the mileage worked. Was told that I had the vehicle for three days and the mileage did not matter.
Russell CHe was late and the back on the truck was dirty
Melissa nMy order for a trailer also included packing blankets, but they didn't have any when I picked up the trailer. Would have been nice to be better informed about what to expect at pickup.
John MAbsolutely nothing awesome service truck was well maintained everything was awesome.
JASON GAll I did was drop off the truck at night
arthur wTruck wasn't ready for my pickup time. Had to wait for snow to be cleared. In defense of gentleman working he seemed very busy.
cathy lThey were very polite and helpfull
willy dDropped truck off at more 3/8 tank of gas and still got extra charge for gas!!!!! Very angry. Will never use uhaul again. Ever.
Emily TI was pleasantly surprised with how much room was available in the u-haul. I loved the whole experience and I would recommend u-haul to my friends.
mary bWhen I arrived at the scheduled pick up time, the facility was closed. Your recovery customer service was excellent, and the manager did get us hooked up and on the road - he even gave us a jump when the car stalled - so that location sucks, your customer service was really good.
Amy SThe gas tank was Close to 3/4 full when supposed to be full. Everything else was excellent
jeff gHave a more reasonable rate for one way, especially when customer is taking trailer back to state it came from!!
Joanne SThe front end of the 26-footer that I drove bounced all over the road I'm not sure if it needs a front end alignment or if the weights or something need to be adjusted the sandbags this and whatever they put in the tires but it is horrid
amanda bCharged us one rate then added on another. Not happy ??. Charge was $87.change but later added on $18.00 for what? Was returned with full tank. $18.00?
sherry lwould definitely return here
Thomas KThis is the 2nd car hauler I have rented within 2 months. The first I picked up from the Lebanon NH location. This time, you Uhaul forced me to pickup from Newport. The newport location was ok, but not great. The unit itself was rusting fairly badly. The part that lowered the fender down broke promptly when I tried to use it and the entire unit detached itself from my truck, putting a large dent in my licence plate and knocking some paint off my truck.
KURT ZA little more gas in the truck when picking it up would have been helpful.
sherri mDid not interact with employees here as they were closed, but it was the best experience when compared to the pickup location
Zach BWhen I picked up the truck the gas tank was not full, when I was done I filled the tank but did not get credit for the extra gas I put in the tank. The gas tanks should be full after each use!
nickole hI rented the U-Haul in good faith with my credit card and said I would promptly pick it up at 9AM Saturday morning. We waited two and a half hours for someone to open the store all the while having 8 people standing around waiting to get started with the move. This was so very unprofessional. I'm throughly disgusted.
Christina CMake sure they bring you our to verify the mileage before you leave so they cant screw you over.
MICHEAL LTrailer's directional lights were not operational
ALLEN WThe rear ramp stop on the truck was broken and it was was a real hassle (and a potential safety hazard) when setting up or retracting.
Wayne QEnsure accessories are already in the truck being rented.
Kurt MThe truck was nearly new, which was nice, but the back of the truck was filthy with dirt. Also, I was requested to bring the truck back with fuel in it, but there were no gas stations nearby the rental location! After driving around for 10 additional miles trying to find a gas station, I gave up and turned-in the truck without refueling it. Very frustrating and costly! I feel like every time I use uHaul, you guys find a way to nickel and dime me out of extra money. But, since you guys are generally the only game in town, I don't have much choice but to use your services.
Bret MWe ordered a dolly and they had non
John BJust a key drop. No interaction.
lucia vHave a little more staff
brenda sThese guys are great! Give them a raise.
ROBERT BService was great, truck ran great. Exceeded my expectations.
Paul R