Customer did not leave a comment.Robert M.
Customer Reviews for Creekside Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Roy P.
Customer did not leave a comment.JONATHAN P.
Customer did not leave a comment.Tina W.
Customer did not leave a comment.Terry C.
No tenants during business hours. Limited places to park trucks. No indication on where to park trucksBrady G.
Nothing weong with the service, but the lot is tiny and well tucked away. The location was closed when I dropped off the truck.Jeffery H.
Customer did not leave a comment.Joseph M.
Make sure location services are turned on to speed process pick upGlen G.
Customer did not leave a comment.Lonny S.
Customer did not leave a comment.Maryam B.
Customer did not leave a comment.Dave P.
Returned the truck a day earlier and received no refund at allAshlyn M.
Customer did not leave a comment.Uriel Q.
Nothing. Everything was absolutely perfect Great service, friendly atmosphere 👌🏼â™¥ï¸Dani R.
Have used this place often, always professional, helpful and friendly!Darin C.
Ordered a dolly did not receive itConner R.
No one was there. so I did a truck/share returnVertie K.
Customer did not leave a comment.April H.
Customer did not leave a comment.john B.
Reliable and friendly serviceRamon S.
Customer did not leave a comment.DANI R.
Staff was very easy to work with and courteous.Jeremy K.
I would recommend this location,Service was good.Stacy B.
Customer did not leave a comment.stephanie B.
Completed online check in and still had to proceed to office to complete the transaction. If i would have known I'd have to do that i would have saved a bunch of time by just going into the office.Roger B.
Customer did not leave a comment.Roberta B.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.Oscar M.
Customer did not leave a comment.Kim P.
Everything was greatDANI R.
Customer did not leave a comment.DOUGLES L.
Customer did not leave a comment.BENJAMIN G.
Customer did not leave a comment.John S.
Tires were bald and I had to replace them prior to travel. The owner of the location was very nice and accommodating.Robert H.
Great experience.allen S.
Great customer service- friendly and had exactly what we needed in stock. We will be back!!Wendy T.
Customer did not leave a comment.David A.
Customer did not leave a comment.robert F.
The gentleman who rented the vehicle was OUTSTANDING. Very friendly and professional. Everything done electronically so very quickly completed. Did a full walk-around and pointed out flaws. Thank-You Sir!PATRICK D.
The agent did not let us know that was a padlock on the back of the truck. We called 817 598 1213. No answer Called 1800 number on contract call was dropped twice on hold for 45 minutes. First agent did not provide any assistance. Called again and assisted by Debbie or Deborah. She was extremely helpful and and courteous.carmen Z.
Customer did not leave a comment.Christopher N.
Customer did not leave a comment.Edward S.
AC didnt work very well, kept going from vents to floor to defrost. Asked for an appliance dolly and got a regular dolly, had to go rent an appliance dolly. was charged an extra 17 dollars 3 days after my return with no explanation and they will not answer the phone. mailbox is too full to leave a message.isaac B.
The location did a really good job of having the truck ready and accessible however upon return the uhaul application on my android phone wouldn't upload any pictures and I couldn't return through the app. I called uhaul and the wait time was 93 minutes which is unacceptable. I was able to get the uhaul app working on my wife's iPhone. If that didn't work I would have been very unhappy.John W.
Customer did not leave a comment.Robert S.
These comments will most likely never be read or acted on, but here are my comments: 1...There is no place to leave a vehicle during the rental period. 2...This is one of the worse consumer experiences I have ever had in my life. 3...I take exception to being forced to take coverage I do not want or need. 4...And I have H U G E issues with the U-Haul app. It is the most unfriendly app I have ever used 5...I am so dissatisfied with this experience that I am writing a letter to Mr. Joe Shoen. In case you don't know who that is - He's the CEO..... For the record - This negative review is in no way intended to criticize or review Creekside Automotive. This review is ALL ABOUT U-HAUL....!!!!!Rene G.
Your good to go. Everything was greatJohn B.
Truck was beat up. Dolly was not available.Julie C.
Fix frayed Straps / worn out equipment. maybe even crate a Maintenance schedule or Policy where a customer can go to a dealer and get minor stuff fixed ASAP. I shouldn't have tp spend a half day just to rent a trailer !!!! The Reservation to pick a trailer took me hours. No one ever called me back, had to run all over town. Fix the App .Marc D.
Customer did not leave a comment.Dawn W.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Jeff M.
Customer did not leave a comment.Ronald H.
Customer did not leave a comment.PEGGY S.
Nothing. Everything was great.Stephen M.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.Kelly W.
Customer did not leave a comment.Pakorn P.
Good customer service, great guy working there!doug T.
Nice people.JOSEPH T.
Never rented a uhaul from that location. I live in Pennsylvania not Texas. I haven't been to Texas in over 10 years. You must have the wrong email address.Steve L.
Customer did not leave a comment.CHARLES H.
They guy was rude and didn't seem to know what he was doing. And the trailer had a bad tire that had a slow leak. It was to late to return or callDillon W.
It seems that the people at the regional level of support are not on the same page as the local sites. The north Main Street location in Weatherford thinks it opens at 9:00 am. The U-haul site and the regional folks seem to believe they open at 8:30 am. The national/regional site believed they had a 20' truck. They did not. The largest available was a 15' truck. The regional people sent me to Mineral Springs to get a 20' truck. According the the website, they were open at 6:00 am. When we arrived, they said the gas station opens at 6 but U-haul opens at 10:00 am. It was 9:05 am when we arrived. We ended up going back to the Weatherford site and renting the 15' truck. My moving team was at our house, waiting. I was running back and forth between sites that weren't open or didn't have the correct equipment. The people on the phone at the regional site were very nice and very helpful but they can't help me if they don't have correct information.Gregory L.
Customer did not leave a comment.Christy T.
Customer did not leave a comment.Paul W.
Customer did not leave a comment.DARRELL C.
Customer did not leave a comment.Richard S.
Open sundays maybeben G.
Customer did not leave a comment.Debra S.
Customer did not leave a comment.michelle K.
Customer did not leave a comment.BRENT W.
Friendly excellent serviceDANI R.
Customer did not leave a comment.R.L. B.
Customer did not leave a comment.Paul T.
Customer did not leave a comment.ELKON W.
Customer did not leave a comment.micheal K.
Customer did not leave a comment.Angela B.
Customer did not leave a comment.William B.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.Keri K.
Customer did not leave a comment.DONNEIL W.
Customer did not leave a comment.Benjamin W.
Super-friendly customer service!Debra L S.
All is well.pamela W.
Customer did not leave a comment.tammy W.
I was told on the phone I would be getting 1600 miles with the rental. At the time of return I was only given 750. I returned the vehicle 2 days early and was credited for that. The difference in miles I was supposed to get free made my bill more than the original agreement. I am not Ok with being lied to by UHaul.Brent H.
Customer did not leave a comment.Denise T.
Refund the time if the truck is returned prior to estimated return date. pro rate the difference from 7-9 instead of 7-12amJosh W.
Customer did not leave a comment.Pat C.
Customer did not leave a comment.PAMELA RENE M.
Returning my rented trailer at this location was easy and fast. They unlatched my trailer and had me on my way in no time.william P.
Overall experience unsatisfactory!MATTHEW V.
Nothing. Everything was excellentDani R.
Customer did not leave a comment.heath B.
Customer did not leave a comment.CARL J.
Ted, the owner was very nice and helpful.Robert A.
All went very wellPamela L.