Customer did not leave a comment.Linda J.
Creps Rentals and Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jeff T.
This location has either someone living on site with rundown cars and campers in the front of the property or a work shop there. Some of the trailers in the back were filled with tires and it was just overall cluttered and uninviting.Thomas H.
Upon returning the van the person In charge of AAA renta storage was so rude to us. I had a great experience picking up the van and car hauler and there personal was so helpful. But upon returning the rudness of the lady Named Fran(would not give her full name when asked) was unprofessional and uncalled for! There was a mistake on the mileage that I contacted Crepts Rental and she corrected it and we were complete. As a customers its a pleasure to have a clean uhaul that worke with zero problems untill we turned it in. So the AAA GET ZERO â˜† AND CRELTS Rental gets â˜†â˜†â˜†â˜†â˜† James StuckeyJames S.
The representative was very helpful in helping me to drop the trailer off.TIMOTHY H.
Absolutely nothing, just keep doing what you're doing - - THE BEST!!!! MAY GOD BLESS YOU!!!!cathie B.
Customer did not leave a comment.Robert L.
I had a great rental experience with the Uhaul, I will definitely use this rental company again and will recommend to friends and family. Thanks for your service.BETSY ANN R.
Customer did not leave a comment.Clarice G.
The Uhaul attendant was very helpful in getting us thru the rental process and had a truck waiting for us.Joseph D.
Quick in and out service was excellent.Alan E.
Customer did not leave a comment.Diedra L.
This drop off location was just that, a drop off lot so I have no real opinion on it. The personnel on the phone however were above helpful and accommodating. I was able to change my drop off due to Hurricane Sally with no problems. I would highly recommend using Creps for your Uhaul needs.GREER R.
Customer did not leave a comment.Karen W.
Interior was dirty, tire pressure monitor needs repair. PplStanley F.
Newer, cleaner and safer equipment needed. Also, need to be able to get in touch with uhaul by phone faster.Melissa S.
The 24/7 app was useless. Even Brian on the chat was useless.James R.
We originally reserved our 26' uhaul truck and auto transport at this location. When we arrived the truck had not been thoroughly inspected and was not usable for our move, so had to split up our uhaul reservation and go to Spanish Fort to pickup the truck. When we came and picked up our Auto transport, we were told that it had been serviced and the lights were in working condition. When we got on the road the lights did not work. The running lights would only work when the uhaul truck's lights were on and even then the brake lights didn't work. This whole experience was a disappointment and I will not recommend them to anyone I know needing to rent uhaul products.Denise C.
Customer did not leave a comment.Benjamin M.
Everything went greatLeslie D.
Customer did not leave a comment.blake L.
This is not the location that I dropped off the equipment. U HAUL got it wrong and is incorrectly and illegally charging me an unauthorized fee for incorrect drop off location. I never even been to Alabama.Clandale B.
I will say while the truck looked brand new it seemed to run rough while holding a steady speed of about 50-60mph. Seem to be missing/ sputtering. Might want to have it checked.allen J.
Great service as usual.They are always have the trailer I need,Randy T.
Was and easy process until I was accused by the company for not turning in the equipment on time when I actually turned it in early! Didn't really appreciate that at all. Need better communication with the contractor and corporate.Michael B.
It was just a drop site with no one there.JERRY B.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.LABORN C.
Always courteous and helpful.Randy T.
Great customer service.PETER S.
Customer did not leave a comment.Susan C.
I got nothing.Roy H.
Customer did not leave a comment.Kathy B.
Customer did not leave a comment.Tiffany V.
Great job to Julia. She helped me while I was at another location. Appreciate the help.Antonio C.
Customer did not leave a comment.David S.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Shanerrica B.
the young lady i talked was very professionalTom B.
Customer did not leave a comment.Joseph F.
Customer did not leave a comment.kelly H.
Customer did not leave a comment.Regina A.
Very courteous and helpful.Randy T.
Customer did not leave a comment.randy T.
Customer did not leave a comment.Phillip C.
Customer did not leave a comment.Vanessa B.
My card was over charged and now having to wait days to get my money back when it should've never been taken out of my account in the first place. 251-599-8424Robert L.
Have a full tank of gas in truck.Joey A.
Customer did not leave a comment.alvin S.
Customer did not leave a comment.lydia C.
Great customer serviceKathleen P.
Customer service was excellent.Helen W.
I'm very upset I turned the trailer in to a place 5 min from me I tried calling the bayminette office no one answered so I went to near location and now I'm charged 145.00 And I'm very upsetFaye S.
The truck was not clean on pick up. Also I took a picture of mileage and fuel before leaving the lot because I used to work for uhaul for a different individual and herd of how crooked this lot is. Thank God I did take the picture. I spoke with Scott this morning about the mileage overcharge of exactly 20 miles. Mind you I have the beginning picture of mileage and fuel . I was also over charged for fuel and a cleaning fee. The fuel in the truck was the exact same as it was when I took it off the lot but I was charged $22.50 for fuel and also a $30 fee to go get the fuel. Also the truck was dirty when i rented it. This has caused a huge inconvenience for me and also caused me to overdraft in my account. I'm still unsure why such a crooked place that has been operating business crooked for so long is still able to operate.Heidi B.
Arrived to pick up truck via smart phone and there was no key for the truck and the truck window had been left down and it had been raining for 2 days so the whole cab was flooded ended up having to rent a larger truck which took us about an hour to pick up the truck.Wesley C.
Customer did not leave a comment.Virgel H.
Julia was very polite ,curtious , and very helpful in helping me get a covered trailer the right size for my load .Needless to say I got a smaller trailer and had to go back and exchange for a bigger one ..Thanks Julia for your great service and kindness..WILLIAM C.
Customer did not leave a comment.Melvin P.
The ratchet for the straps were rusty and hard to work. They need to oiled regulartly. Overall the car Dolly was goodKenneth A.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Charles M.
Very friendly personnel , very helpful and quick at her job didn't waste my timeDonald V.
There is nothing to improve on at this location. I received a super clean truck and the service was impeccable. I will definitely recommend this location to family and friends. Best transaction EVER using U-HAUL.John H.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.Milton B.
Customer did not leave a comment.Aaron F.
Julia was a delight throughout the entire experience! We were quickly in and out, check in was a breeze as well. Thank you!Thomas D.
Customer did not leave a comment.James S.
Seats were wet where they left windows down during rain storm, door panels was full of water and had to be swept out as we picked it upGregory G.
Customer did not leave a comment.Durwood C.