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Gary W
Customer Reviews for Crete Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After driving for another half hour, I finally found this place, and the owner was not there. The employee, said the owner would be back later, but did let me leave the truck. I should not be charged for ANY miles over 55 miles on that truck. It was not my fault that UHaul cannot give correct/accurate information to customers. I am so disappointed over the experience. I truly expected more from a company like UHaul.
Tina KThe staff at this location were very friendly and helpful. I will continue to use this facility.
RICHARD Sno improvement needed
Bruce INo issues what do ever.
LYLE NIt’s not readily apparent that the adjacent structure is where you can retrieve the keys for mobile reservations, and had it not been for the other U-haul vehicles in the parking lot I would have driven right past the location due to lack of visible signage (there is an alleyway between the lot and the key box). However, the pickup process was smooth, and my only suggestion would be to add a countdown or estimated time for credential approvals (our instructions not to leave the page) so one doesn’t refresh the page before receiving the approval to proceed with obtaining the vehicle key.
JASMINE BI am glad to write this review from ONE YEAR AGO! I rented this trailer ONE YEAR AGO! They are just now closing the invoice out. I had a crashed in the trailer ONE YEAR AGO! I called to report the crash and it went nowhere! No one ever followed up. I received a call ONE MONTH AGO after receiving an invoice. They never knew that the trailer had been sitting in a scrap lot for over ONE YEAR! Sad! I told them the same information I told the insurance company ONE YEAR AGO! I told them where the trailer was and that my insurance company would take care of the bill. Uhaul staff needs more training. Upon receiving the Trailer, YESTERDAY, the area manager sent me a bill for $8400.. giggles. This was not my fault as I called the insurance company and had seen that I intact called them the next day to report it and retrieved my claim number. Uhaul will need to take it up with my insurance company at this point. There’s nothing I can do from ONE YEAR AGO! The drop off location is NOT THE REAL LOCATION! That’s just the closest to the scrap yard where the trailer was picked up from!
TACHERA SI was very satisfied with your customer service. He made it easy for me to do everything over the phone.
MARY RNothing. Nice experience . They were nice .
SHERRY CCheck that the outside mirrors are in good order and not loose
William HMake trailor taller would not fit stand up freezer
Robert BThey charged me for gas when I filled the tank back up to where it was which was a half.
Nicole EAlways great service at crete service center.
John HMy location was changed 5 times from the day I made the reservation, including up to the night before it changed again. Less than 24 hours notice that the location was in a different direction, very inconvenient, and made moving very stressful..pick a location and stick to it!
Laura MI was charged for gas and I nearly filled it up before I returned it because I filled it over the 1/4 line. But I felt the racist energy from the moment I picked up until I dropped the keys off. I’d like a refund.
Paige SNA
Mary CThese are my go to guys
DOUGLAS AThey are quick, professional and amiable.
Edward Mfriendly, fast service, good service
Cesar MI rented a truck with an appliance dolly but they only left a regular dolly so the appliances that we rented the equipment for was harder to move than it would have been if we were given the proper equipment other than that everything went well.
Corrine GWonderful customer service experience! Very accommodating from start to finish.
Brittany Wcustomer service was fantastic!
MICHIAL FNothing wrong with the location it’s everything about U-Haul you guys lied to me you told me that my son‘s discount because he works for you could be applied after at the rental was over with then there was no spot to apply the discount I just spent 40 minutes on the phone only to be told that they couldn’t apply anything from Arizona I’m in Chicago are you kidding me 40 minutes of my life to try and talk to a person who could care less about helping me! you people suck and I’ll never rent from you again
Michael DOur engine light came on and that concerned me
BRANDEN FI was wrongfully charged (VERY ANGRY)
Tanesha LGreat experience and the service was great ! Price was super cheap and the motorcycle trailer pulls like its not even there, quiet, no sway and no tugging. 5 stars
Justin PMake sure the place you apply for is open which was not in park forest illinois cost me 3 times as much.
TYRONE OGreat job!
ARTHUR SThe completed contract was in my email before we left. check in was smooth and fast. The entire experience was excellent.
David HNothing all good
Damian FDid real nice job
MAYNARD MJust sweep the snow out of open trailers. I nearly fell
Daniel MMy issue is with the phone-in reservation and/or internet reservation problems, not pick-up facility or drop-off facility
Jon DThis is my 3rd rental with UHaul in 7 mos. website allows you to book at one location and all 3 times I rec’d a call redirecting me to new location resulting in 6-10 more miles (additional 10.00)
Tracy CA late delivery charge of $40.00 for one extra day is not acceptable. This vehicle was dropped off at the White Pigeon location on Sunday, October 11, at 2:00P.M. The office was closed and the key and contract were deposited in the drop box according to the instructions at the office. Please rectify this discrepancy. Jerome Magdziarz Contract # 80499554
jerry mCrete Service Center is Always the Best place to rent a UHaul!
Steven NGive the man that works there a bonus or something, he was a real nice guy and took care of us immediately even though I messed up the reservation
Robert BI would drive from Manhattan to rent from here again. This place was amazing.
Emilia BThe staff was very rude and not accommodating
Juan MRob provided awesome customer service. Thanks Rob
wayne mNothing to improve, I was very satisfied.
Elan B