Customer Reviews for Croom Services Inc
(U-Haul Neighborhood Dealer)

37 reviews

7538 Crain Hwy   Upper Marlboro, MD 20772

(301) 298-5991

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: Closed
  • Thur-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(301) 298-5991

7538 Crain Hwy
Upper Marlboro, MD 20772

Services at this Location:

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: Closed
  • Thur-Sun: 8 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The gentleman was very polite and professional.

BRIMA S. 
Rating:
5.0

I will definitely use this location again because of the convenience and the process was easy!

DuShon H. 
Rating:
5.0

Customer did not leave a comment.

Darius M. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
5.0

The rep who assisted us was very friendly and helpful. Not only was he knowledgeable about his job, but he was also swift. We were in and out in less than 5 minutes. I have never experienced such fast and smooth transaction with any other place that rents uhaul. I will definitely use this location often.

Velma B. 
Rating:
5.0

Service was great. Equipment could have been a little better due to COVID concerns.

Kisha W. 
Rating:
3.0

Customer did not leave a comment.

Napoleon R. 
Rating:
5.0

The owner is very kind and was helpful when renting the Uhaul.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
1.0

The vans AC doesn't work it smelled horrible the van inside was filthy and windshield was cracked so I got pulled over and issued a ticket also the the uhaul app wouldn't allow me to drop off at a closer to home location witch was a pain just all around horrible uhaul experience that made moving much harder in the middle of summer

James H. 
Rating:
5.0

Saheed at Croom Uhaul Services is a breath of fresh air...personable, knowledgeable, and professional. I will always get my rental trucks from this location and will refer all of my family and friends to do the same. Excellent!

Regina W. 
Rating:
2.0

The location is not clearly marked. Even inside the store, there is nothing that indicates where to go or who to see about the uHaul rental.

Camilla W. 
Rating:
3.0

It took too long for the rep to do the paperwork.

Gertrude P. 
Rating:
1.0

Service person lied to me to get me to post more then lied to try not to give the tools I rented bag experience

PASHEUN P. 
Rating:
5.0

Customer did not leave a comment.

sherylann B. 
Rating:
5.0

Customer did not leave a comment.

Della D. 
Rating:
1.0

The gentleman I worked with was rude and flippant when I asked questions. His reply was, have you ever rented a u-haul?! I filled out information on the back of an old Manila folder. The location is a gas station and I didn't feel comfortable leaving my car as there was no parking.

STEPHANIE M. 
Rating:
1.0

This by far was the worst experience I've had with UHaul. The customer service and the no-wait program are garbage. I have rented trucks from Uhaul before, and this made me feel as if they didn't care if I rented from them or not. Please do not solicit this particular location!

abudul O. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Great Customer Service. Very easy and smooth experience from pick up to return.

James C. 
Rating:
5.0

They were so extremely friendly, quick, efficient, and honestly the best uhual location I've ever used!

LISETTE D. 
Rating:
5.0

Customer did not leave a comment.

Sabrina M. 
Rating:
1.0

This location is ridiculous as it's located in the back of a convenience store. The uhaul employee unsuccessfully attempts to run his store and rent vehicles in one. He often had to halt our location to run and assist customers to check out items. Plus, the older gentleman is rude and doesn't need to be working at his lady. I'm appalled you actually utilize this space for U-haul rental.

Dawn D. 
Rating:
5.0

Update the hours of operation for your business in the master UHAUL system. It's great that you have evening hours till 10pm, so people should know it.

Camille N. 
Rating:
3.0

This was a convenient place for me and the task I had that day.

Richard K. 
Rating:
1.0

If I could give 0 stars, I would. In an effort to save time and be efficient, I did everything online, to include the check-in. I was supposed to only have to go in to pick up the key. When I arrived, the proprietor would not give me the key. I showed him the confirmation and he refused to believe me because he said he didn't see my contract on his screen. He actually called UHaul customer service and they confirmed I had a contract. He still refused to give me the key. He finally handed me the key and told me that me and the customer service rep were responsible for the rental and he wasn't going to be held accountable. I was there for almost 45 minutes for something that was supposed to be 5 minutes. It was the worst customer experience I've ever had. I have no plans to use UHaul again.

Kia J. 
Rating:
5.0

Customer did not leave a comment.

Howard O. 
Rating:
2.0

Very weird location

Devonte T. 
Rating:
5.0

Very respectful and excellent customer service

John W. 
Rating:
5.0

We needed a 10' truck and a 15' was available. Sahi was very accommodating getting us the truck we needed on time. In and out in approx 15 mins. Very satisfied with level of service at this location.

William R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer service was great starting with receiving an email indicating the vehicle was ready if I wanted to pick it up early. He went through the contract to make sure I understood every aspect of the contract, Upon returning the vehicle I was greeted with the same great customer service.

Willie N. 
Rating:
5.0

Great service, I was in and out. Arshid Sahi, very good customer service. Very quick transaction.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

Chelsea P. 
Rating:
5.0

The gentleman I spoke with was very helpful.

Richena D. 
Rating:
5.0

Customer did not leave a comment.

Krista G. 
No reviews have been submitted for this location.

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