Customer Reviews for Cross Country Stores
(U-Haul Neighborhood Dealer)

Rating:

5.0

I did drop off with my phone. Did not go inside the store

Rating:

1.0

Located at convenience store. The clerk was courteous to me but was yelling at multiple customers to get out of his store and wait outside. It was parked in a muddy field. The help in hooking it up was barely sufficient. I will not be back there.

Rating:

1.0

over charged me

Rating:

1.0

Attendent was highly disorganized and confused. I did not order the coverage and pointed to her that I did not order during check in. She confirmed and said I have not. When I got the receipt, it had the coverage. I was in a hurry so I did not dispute. Improvement ideas: 1.) More user friendly app or better user training for the attendents because they seem to be frustrated with their uhaul attendent app. 2.) Allow customer to review the itemized receipt before letting them sign and discharging them. 2b.) Easy and fast corrections and updates to errors during review

Rating:

2.0

This location is a gas station. There was one person on duty. Her priorities were with her store customers as it should be. The lot for drop off is a dirt lot and full of pot holes.

Rating:

1.0

It took almost an hr to pick up the truck Pick up was inside a gas station and the person could t figure out their app. They kept taking customers in front of me. If I could have walked away I would have. Then I had to switch out trucks because the check engine light was on. The second truck was dirty. If I could rate 0 I would

Rating:

1.0

Took to long to get truck (54 minutes) Inside of truck dirty

Rating:

2.0

Getting the truck was very difficult process had to go to 2 different locations and wasted over and hour getting the truck!!

Rating:

2.0

Staff very rude, didn’t explain everything correctly. I told one of the workers that I didn’t want the $15 protection, and he put it on my total anyway.

Rating:

5.0

Equipment was in very good shape, quick rental and easy return

Rating:

5.0

The process of picking up the U-Haul trailer, using it and returning it to the same location went smoothly.

Rating:

3.0

It was a cluttered gas station in the middle of no where. I only went their because you offered $40 off to go there vs a different nearby location

Rating:

1.0

Tell the customer to put $2 more in the tank so you won't get charged $20 I put gas in the tank to make sure it was back at half a tank and when I got my invoice I was charged $15.75 for gas she told me to take it up with Uhaul I have a picture of the gage she charged me for the tank was at half a tank like it should of been. I would like to be reimbursed. Thank you

Rating:

1.0

Did not explain the mileage price and it was heres this and go

Rating:

4.0

The man was able to put my car on the tow and get everything ready for me

Rating:

2.0

They wouldn't even help hookup the trailer plus said go find it out in the field terrible customer service!!

Rating:

5.0

My only complaint is when making a reservation online to notify the website automatically signs you up for supplies and charges your card. Which I canceled and hope to get my refund considering it was immediately taken from my account.

Rating:

3.0

I checked in online and followed Uhaul video and the lady was upset that I did not come in to do it. Not happy that I brought the truck and trailer back early. Neither are my problems.

Rating:

3.0

Lady was nice, truck was good. But blankets were not folded.

Rating:

1.0

Rude

Rating:

1.0

The gas station in the middle of redneck land had no clue what they were doing. When I went to go check in the truck. They tried to charge me double. I ended up walking out and calling uhaul myself to try and resolve my bill. After being left on hold for over an hour I hung up.

Rating:

2.0

I had to wait an hour and a half because that location has sub par internet and kept locking up to leave with rental. Same thing happened when I returned the unit. I just left and hoped it was right.

Rating:

1.0

The customer service lacked professionalism and respect. The pick up of the rental truck felt as if I was being interrogated. I felt as if I didn't and shouldn't have to explain why I needed the rental. I also didn't feel as if I needed two references in case I didn't return the vehicle. Prior to myself renting a truck there was a customer before me that didn't receive any of these questions. On the return of the vehicle I was charged for 2.5 gallons of fuel when clearly the dial was in the same position prior to rental. I will never rent from there again if the same representatives are present. Needless to say I rented another truck from a different location minutes after my return. Better Service and an abundance of respect given.

Rating:

2.0

Ordered some blankets and he did not have them.

Rating:

1.0

I got charged an extra $74 & told that uhaul customer service has to refund me and they didn't not initiate the payment and when I tried to call customer service it would ring and then hang up I tried three different numbers for them

Rating:

1.0

Drop of attendant was very rude

Rating:

1.0

I felt as if I was bothering the lady at the counter. She rolled her eyes a bit when I told her I was there to pick up a rental. She did not go over anything with me, and she just told me to sign after she completed the order. The truck sounds like it is in poor maintenance asking with clicking sounds. When I returned the vehicle, a different lady/employee was there and was also a bit rude, and she kept emphasizing "you" in a manner one may find disrespectful... he tone. So, this location may be able to improve with friendlier employees with professional customer service.

Rating:

1.0

You switched the pick up location on me the day prior to my pick up that I planned a month in advance. The folks there knew nothing about the equipment, the truck got stuck in the mud of their lot then it was up to me to load the vehicle trailer with no instruction. It was awful. turns out the trailer blew a tire on the route and I had to stop towing my car 200 miles short of my destination. This was a train wreck from the onset.

Rating:

5.0

Very friendly

Rating:

1.0

Nobody was there to give us a key so our location got switched and ending up costing us more due to cost per mile. Were not the only ones affected by the location this morning. No accountability from management and talking to people is to be expected from the Angleton location. Very disappointed.

Rating:

2.0

The runner lights were out

Rating:

5.0

They were prepared upon our arrival to pick up the equipment. Plus, they were extremely friendly and helpful.

Rating:

1.0

The people that work in the store had absolutely no idea what they were doing now my credit card has been charged after already paid the woman with cash over $100

Rating:

1.0

Truck was filthy and people in the store weren't very knowledgeable at all on the system. I was there for over an hour trying to rent the truck and then you charged me wrong and I sent email and y'all never responded

Rating:

1.0

Took 1 1/2 hrs to get the truck once we got to the pick up location which was about 15 to 20 miles further than we wanted and was located in a town we didn’t want as there wasn’t a 15 ft truck available for the time we requested in Lake Jackson, Tx. The clerk had no idea what to do and the computer kept messing up and was slow. We had movers waiting on us when we got home and at $165 (i think more) an hour, Uhaul should pay for the delay for the fact there were problems at the pick up place as mentioned above. You charged extra mileage …why? It was uhaul who changed the pickup location. This was a horrible experience. Shame on Uhaul for not being more organized. I’ll not use them again and you shouldn’t either….we’ll at least don’t use the one out in country and way out of Angelton, Tx at a rinky dink grocery store!!!

Rating:

4.0

Almost passed it, looks just like a gas station. Infact it is a gas station. Lady was nice got everything taken care of, no complaints.

Rating:

3.0

It took an hour and a half to refund $20 because they didn’t have any utility or furniture dollies. I had prepaid for these items because they said they had some. Because of the delay I was unable to finish getting everything because I had to leave town to drive 130 miles in time to pick up my kids from the school. Won’t be going back to that location.

Rating:

3.0

trailor should have a tounge prop to help with hitch connection!!!

Rating:

3.0

Why is there no hitch jack on the trailer? Had to get two people to connect to trailer hitch.

Rating:

1.0

Trailer could not be picked up at original location. Said it got a flat the day before and would take another day, but if that's so, why wasn't I notified. Another trailer was found, but 25 miles away. When checking out, my trailer was charged to another customer. After thirty minutes of on hold, the other customer and I solved our problem so we could leave and get on with our business. Only three hours after my pickup time.

Rating:

3.0

It’s to expensive and the dolly wasn’t in working condition and we had to pay money for it

Rating:

2.0

The area where truck was kept was extremely difficult to drive in. Muddy, crowded and narrow road. The people were friendly but the process took much longer than expected given that I had already done everything online ahead of time.

Rating:

3.0

Quick and easy pick up and return

Rating:

3.0

Needed to contact the location as we were not going to make the return time deadline. Called numerous times but too much static on the phone and impossible for them to hear me. Need to have a viable means to contact them in case of a problem.

Rating:

3.0

I had already paid for 100 miles upfront when I rented the equipment. I was double charged for that and I want that $100 egging immediately.

Rating:

3.0

Small location that's really a convenience store, so didn't have dolly, enough moving pads, moving supplies, etc. Clerk that handled the rental was very helpful

Rating:

1.0

Horrible experiance, he was rude, not helpful, didnt want to be bothered by us,tried to refuse our return, made me back it in and unhook that very heavy trailor. Not good when you are exhausted and tired and jyst ready to be done took us for ever to get helped and checked out. His company should not be a UHaul distributor and receiver, does not look good for uhaul

Rating:

1.0

The customer service agent told me one price, but charged me alot more. Not a happy customer. Calvin Wooten

Rating:

4.0

Service was great!!

Rating:

5.0

Give the lady who actually leased the trailer to me a pay rise! She was amazing and so helpful, as well as being pleasant and friendly!

Rating:

1.0

Ordered a furniture dolly because I needed it. Didn’t have it. Waited for another rental then 5 people in line for snacks, only to them try to charge me mileage already included in the agreement I already had. Finally got past that, said truck had 7/8 gas, only had 3/4. Had to start whole process over - yet again. Horrible service and experience.

Rating:

2.0

Very disorganized. Did not have our dollies or moving blankets ready, nor did they even know we were supposed to get the items.

Rating:

3.0

Would have liked to been able to drop off at the location in my town instead of taking it back to Angleton.

Rating:

5.0

Excellent service at the location.

Rating:

3.0

It was out of my way. I had asked to drop off only 4 miles from my home instead you made me drive 15 miles +

Rating:

5.0

Longer business hours

Rating:

5.0

Excellent customer service. Will definitely recommend to anyone in the area.

Rating:

5.0

Great Customer Service!