Customer Reviews for Cross Town

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cross Town

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Daniel R.
Rating:

Customer did not leave a comment.

Harold T.
Rating:

Dark, narrow, difficult and hard to maneuver U-Hall can afford better place

Judline V.
Rating:

superb customer service. They are my go to place for truck rentals

Cody M.
Rating:

Customer did not leave a comment.

John L.
Rating:

Customer did not leave a comment.

Dennis G.
Rating:

They were professional, efficient and friendly! An overall outstanding experience

PAUL K.
Rating:

Customer did not leave a comment.

Peter C.
Rating:

Customer did not leave a comment.

ROUEL G.
Rating:

Just keep up the good work Steve is and have good customer service skills thank you

Michael B.
Rating:

The guy was very polite and gave me two discounts on my U-Haul and I was very very pleased with his service

Strephan B.
Rating:

Again great service and very friendly

april M.
Rating:

Customer did not leave a comment.

Abel F.
Rating:

Customer did not leave a comment.

Mark A.
Rating:

Got way overcharged for mileage and was told I would be getting refunded and still haven't seen the refund or any confirmation of a refund. Will be contacting the corporate office if I do not get refunded in the next day or so

Terri S.
Rating:

The entire experience was fantastic and the assistance and the pickup place was outstanding.

RONALD L.
Rating:

Customer did not leave a comment.

Delmer M.
Rating:

This Independent owner was so nice. I have never been treated this fair nor had this personalable service in the 35+ years of using Uhaul. Incredible!!!!

Judline V.
Rating:

Beautiful new van, terrific service as usual. these guys are second to none!

Nick A.
Rating:

Mischarged on several items

Thomas C.
Rating:

Everything was good

Guy P.
Rating:

Customer did not leave a comment.

Richara B.
Rating:

The Owner, Steven, is thee best! Very helpful and accommodating!

Clifford H.
Rating:

Customer did not leave a comment.

Gary Z.
Rating:

very helpful thanks

Patrick S.
Rating:

Nothing. Friendly staff

Dale V.
Rating:

Customer did not leave a comment.

Thomas D.
Rating:

Super friendly, extremely accommodating made this experience the best ever... Rated A+++++++++

Jason C.
Rating:

Customer did not leave a comment.

Phillip M.
Rating:

Friendly service

Andrew R.
Rating:

The only issue I has was that the trailer was not quite as new as the previous one that I had rented. The trailer itself was fine, the only thing was that it didn't have the hole through the hitch which enables it to be locked to the vehicle. It's only a small issue, being locked just gives a little extra peace of mind.

Debra C.
Rating:

Friendly and excellent customer service. Very easy to work with

Carolyn Z.
Rating:

Very good customer service.

Roy P.
Rating:

Customer did not leave a comment.

Alden B.
Rating:

Customer did not leave a comment.

MARTIN A.
Rating:

Customer did not leave a comment.

Stephen W.
Rating:

Very friendly and helpful staff. Polite and professional staff. Definitely recommend them to anyone that needs moving equipment and rentals.

judline V.
Rating:

Amazing experience, as always!

PETER R.
Rating:

The guys at this location were great!

Paul S.
Rating:

yes.. I was so angry with the pick up process through after hours....the system could not recognize my location.. I spent over an hour between trying to get it to recognize my location, being put on hold and finally speaking to a representative who eventually transferred me to a specialist that again had me on hold... this process was terrible!!!! When I dropped it off ... same thing...could not recognize me.... I gave up after about 15 min.. and just left it....This truly was a horrible experience and will not recommend this to anyone...Great idea in theory but a disaster in reality... !!!! The location was great... the truck looked and smelled very clean...and I would recommend this location... but never your system

Susan B.
Rating:

Great people. Great sense of humor, and willingness to help others. I appreciate this place for being so caring and considerate.

Robert W.
Rating:

Dark, after hours many hoops to jump through that seemed unreasonable.

Roberta L.
Rating:

Customer did not leave a comment.

Thomas M.
Rating:

Drop off was smooth and fast. I was guided to a spot and backed in. The attendant unhooked me and I was on my way after being wished Happy New Year.

DARNELLE F.
Rating:

Great experience!

darnelle F.
Rating:

Great Service

Denny W.
Rating:

These guys went above and beyond to work with me on getting all of my stuff into my new home in one day. Pleasure working with all of them.

Glenn C.
Rating:

Friendly and fast service. This was an excellent experience.

Louis S.
Rating:

Customer did not leave a comment.

Robin S.
Rating:

Great experience!

charles V.
Rating:

Customer did not leave a comment.

Timothy D.
Rating:

Customer did not leave a comment.

Henry O.
Rating:

Everything worked out perfectly, was on my way in 15 minutes.

DAVID C.
Rating:

Customer did not leave a comment.

jose C.
Rating:

Customer did not leave a comment.

Richard P.
Rating:

Dropped off after hours

Lawrence N.
Rating:

Customer did not leave a comment.

DEBRA J.
Rating:

It was great!

luis F.
Rating:

These are the best people in town for renting. They help you out and they are friendly!!!!! Keeep it up guys!

MICHAEL JAMES D.
Rating:

in and out in 5 minutes

Russ H.
Rating:

Customer did not leave a comment.

Patrick M.
Rating:

Customer did not leave a comment.

Kevin M.
Rating:

Customer did not leave a comment.

CHRISTOPHER B.
Rating:

Excellent customer satisfaction skills. The initial sales contract to the vehicle return was very professional. Thank-You

Kevin M.
Rating:

I would definitely use them again. Very friendly and personal. I would certainly recomend to friends also.

FRANK A.
Rating:

Fast service, great trailer , fair price Thank you!

Kristine P.
Rating:

Customer did not leave a comment.

Layne P.
Rating:

Customer did not leave a comment.

Lisa B.
Rating:

Fast, friendly customer service

Thomas M.
Rating:

Customer did not leave a comment.

Alan B.
Rating:

Customer did not leave a comment.

Brent C.
Rating:

Customer did not leave a comment.

David F.
Rating:

Steve Riley is a pleasure to work with. Highly recommend using Cross Town for any UHaul rentals.

Dug P.
Rating:

Customer service was excellent .

Richard N.
Rating:

Could use up dating. No bathrooms. Operating under a tent. Manager very nice.

mike K.
Rating:

He works out out of a trailer. An office would be great but he still does an efficient business.

Nadine R.
Rating:

Everything went well.

William V.
Rating:

Change your policy about equipment rentals being "based on availability". People make plans based on these rentals, we hired movers but when we went to pick up our equipment it wasn't available and the staff lied about trying to get ahold of us. We reserved equipment over 2 weeks in advance yet your company couldn't make that happen. There's really no excuse in my mind that with 2 weeks notice you couldn't have the request equipment available at a location closer than 3 hours away in MN, the opposite direction of where we're traveling!

Jorge B.
Rating:

Place need a bathroom. Does not have one

Timothy J.
Rating:

This place was disgusting. It was an uneven dirt lot with no clear or obvious place to drop off.

Angel V.
Rating:

Customer did not leave a comment.

Donald E.
Rating:

Very helpful as corporate dropped the ball notifying Cross Town. My information could not be located in their system.

Raul P.
Rating:

The sign to put the key in the box after hours for drop off was very very small. But overall, the drop off was easy.

Theodore L.
Rating:

The yard man was outstanding!

Anna P.
Rating:

Great customer service

VICTOR C.
Rating:

Customer did not leave a comment.

Theodore L.
Rating:

Best drop off location yet!

judline V.
Rating:

Impeccable customer service!

Bill C.
Rating:

Customer did not leave a comment.

Kenneth K.
Rating:

Customer did not leave a comment.

Bobbie H.
Rating:

Customer did not leave a comment.

DIANE G.
Rating:

I don't know his name but the gentleman that helped us was awesome. Thanks so much.

Scott R.
Rating:

Customer did not leave a comment.

Joseph U.
Rating:

Customer did not leave a comment.

Anthony R.
Rating:

The Hancock location staff were very professional and quick. The time spent picking up and dropping off was minimal. Highly recommended.

Tamara C.
Rating:

Great customer service

Gilbert Q.
Rating:

Friendly and professional service

Jean G.
Rating:

Customer service was fantastic and the vehicle was on time.

Karen W.
Rating:

Customer did not leave a comment.

David I.
Rating:

Customer did not leave a comment.

John Q.
Rating:

Fantastic location. Everything runs like a fine oiled machine. in/out quickly. highly recommend.

No reviews have been submitted for this location.

Back
To Top