Customer Reviews for Crossroads Auto Group
(U-Haul Neighborhood Dealer)

479 reviews

2329 Davie Ave   Statesville, NC 28625

(980) 223-4255

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(980) 223-4255

2329 Davie Ave
Statesville, NC 28625

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jody F. 
Rating:
5.0

Customer did not leave a comment.

Laurence R. 
Rating:
5.0

Customer did not leave a comment.

eric B. 
Rating:
5.0

Customer did not leave a comment.

barbara D. 
Rating:
5.0

Great people and friendly

Teudy G. 
Rating:
5.0

The gentleman at Davie Ave location was friendly, knowledgeable, and informative with obvious experience in conveying needful info timely, and was helpful going beyond the call of what would be expected and also with celerity.

James M. 
Rating:
5.0

Nothing

Selma S. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Santos A. 
Rating:
5.0

Customer did not leave a comment.

Santos A. 
Rating:
5.0

Customer did not leave a comment.

Ernest R. 
Rating:
5.0

Always friendly always find something to accommodate money I've used them three times already and have never once had an issue I'm sure I'll be back again

Candi S. 
Rating:
5.0

Customer did not leave a comment.

Krystal G. 
Rating:
1.0

Fire the partner and get a new dealer in the area. The owner is an extremely rude A$$ H@!& Treated me and my wife with complete disrespect for nothing more than not parking where he wanted us to even though we parked in the only available space that was not marked no parking. Next for yelling at me for walking into his store during working hours. The open sign was on. The door was unlocked and I was barley 1 step in when he yelled " Get Out Nobody comes in here! " There was no do not enter sign of any kind. I would NEVER go here again. NEVER recommend them or use UHaul again as long as he's the local dealer and I have been using you for over 25 years for all my moves. I have moved over 15 times for work and will have to probably 5 more times at least before I retire.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
2.0

The proprietor was not organized, the place was dirty, and the lot was disorganized. The first trailer was dirty and a tail light was out. I had to go back and get a second trailer which was clean and well maintained.

Frank B. 
Rating:
4.0

The man helping us was so friendly and helpful. When I took the dolly back, he unhooked it for me and made sure I was good to leave. I would definitely drive here just to rent a U-haul, again, from him.

Howard D. 
Rating:
5.0

Customer did not leave a comment.

Sabrina F. 
Rating:
5.0

Attendant is great

Bruce S. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

very friendly and helpful

William B. 
Rating:
3.0

It's just a little close quarters, more room for parking and picking up and returning equipment would help !!

William S. 
Rating:
4.0

Customer did not leave a comment.

Margaret S. 
Rating:
4.0

Customer did not leave a comment.

Rafael R. 
Rating:
5.0

Crossroads Auto Group is always so wonderful to work with. We always rent our U-Hauls from them.

joy M. 
Rating:
5.0

Everything was fine !!

Elaine W. 
Rating:
3.0

Get organized and clean your trucks they are filthy

Solomon S. 
Rating:
4.0

Customer did not leave a comment.

KARAN C. 
Rating:
5.0

Customer did not leave a comment.

Janice H. 
Rating:
5.0

Excellent customer service. Only recommendation I have would be to make sure trucks are delivered with what was requested (utility dollies with straps). Thankfully the person in charge gave us an extra dolly to make up for it.

Leslie C. 
Rating:
5.0

The service was exceptional. Thanks

duane H. 
Rating:
5.0

Customer did not leave a comment.

donnie S. 
Rating:
3.0

There was no one at the location when I dropped off the trailer. I called the phone number listed on the door, with no answer. I followed the instructions taped to the door, but just leaving a trailer in the crowded lot was a bit unnerving... with no confirmation or acknowledgement of the return.

Jon C. 
Rating:
5.0

Customer did not leave a comment.

ritchie M. 
Rating:
5.0

Nothing, just keep using people like the pick up and drop managers. Good, kind, people

Jane B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Owner was very friendly and helpful. Will definitely rent from him again.

David D. 
Rating:
3.0

Fix rusty components and maybe paint would be nice some equipment rusty and hard to get working

Brian Oneal C. 
Rating:
5.0

Customer did not leave a comment.

Laquima H. 
Rating:
5.0

went to a different drop off location. Original location was not very accessable

RONALD B. 
Rating:
5.0

Gentleman that helped me was professional and very kind. Would recommend highly to another person.

Julia S. 
Rating:
4.0

When registering online I didn't like that you could not opt out of purchasing insurance coverage....

Mike K. 
Rating:
4.0

Good very helpful

Khamphouvieng S. 
Rating:
5.0

Great service!!

Roxanne H. 
Rating:
4.0

Web sight was hard to navigate ended up calling to reserve

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

This location was absolutely amazing. I went to the other location in statesville NC, and they wouldn't even answer any questions for me. But the location off Davie Ave in Statesville NC was superb!!!

jamie K. 
Rating:
4.0

Customer did not leave a comment.

Jalaun W. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Darren C. 
Rating:
5.0

It went perfect. Super affordable. Thank you.

James H. 
Rating:
5.0

Great, easy experience...Thank you.

Kenneth P. 
Rating:
5.0

The manager in the office was very professional. He set me up with a truck that suited my needs. Would recommend anyone in this area to use this U-Haul facility.

David W. 
Rating:
2.0

very rude service skills

TONY E. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

The guy was professional, nice and helpful.

Dominique P. 
Rating:
2.0

We definitely need to talk about this truck rental. Please call me at 7044370887. I tried calling my local U-Haul several times and left messages. The check engine light was on when I picked truck up and I told the man. He came out to check codes but it was last truck and he sent me with it anyway. The light remained on the entire time and even sometimes blinked off and on. The engine missed and sputtered the whole time. It quit on us several times and even had trouble starting a few times. I tried calling repeated times to local office and 800 number. We was on a time crunch and did not have time to deal with this. I feel a refund is more than in order for this. Please call me ASAP at 7044370887 -- Normally I have not had problems with this location but this experience was very bad

Lonnie B. 
Rating:
3.0

Mr. Sharpe over charged me. I started with86,448.4 and returned with 86,469.0. He charged me extra 38.8 miles he will not return my calls or come to the window for service. I took pictures of miles before and after.

Nora S. 
Rating:
5.0

I'm not sure, everything was great, simple, fast& Friendly

Tysha S. 
Rating:
5.0

Customer did not leave a comment.

mikael G. 
Rating:
5.0

Customer did not leave a comment.

CONNIE S. 
Rating:
5.0

Customer did not leave a comment.

terry W. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE P. 
Rating:
2.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

miguel S. 
Rating:
5.0

Customer did not leave a comment.

Rafael R. 
Rating:
4.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Samuel P. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Better access, and visual sign information where customer entrance is to pickup vehicles. Other than that, my experience at the Davie Uhaul location was good, and without any problems. Chester

Chester P. 
Rating:
5.0

Lee is very helpful and always great to deal with!

John M. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
4.0

Customer did not leave a comment.

Noel W. 
Rating:
1.0

The way y'all can improve is to not lie and hold the word integrity in high regards. I was quoted one price and when I brought the equipment back was charged a whole other price. To top it off, the guy Lee on Davie Ave in statesville hung the phone up on me when confronted about the bald face lie he told. Never again

David L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The guy running the place was great! A big help to me and my Husband.

Justin M. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Susan N. 
Rating:
3.0

Meet the customer outside not just at the window

Janice C. 
Rating:
3.0

Vehicle was not maintained for next customer. inside cab dirty /trash on floor board .warning light on for tire pressure. inside cab not wiped down (didn't smell good. dirty left over face mask in cab. dirty left over work gloves in cargo hold area. very little gas to start out.had to walk across busy road to access office/rental equipment.The worst of all this was the UNCLEAN cab area.

Ray G. 
Rating:
5.0

Customer did not leave a comment.

Jeffery R. 
Rating:
5.0

Customer did not leave a comment.

Hannah L. 
Rating:
3.0

Customer did not leave a comment.

Amy C. 
Rating:
2.0

The place was filthy. You could smell the beer on the man's breath. He wasn't answering the phone I was quite concerned when I got there he was sitting inside watching TV. Yes he lives there. I got the truck and where the truck was parked people had thrown stuff out of the trailer and left it all in the parking lot. I had to go around things to get out and when I brought it back you could tell he'd been drinking again. And I wanted him to check my truck in he said he couldn't do it because the system was down I got online an hour later and it shows that my truck was checked-in but he never let me know like he said he would. I put more gas in it that was in it when I got it and I only used 28 miles instead of thirty-five miles so I was not reimbursed for some of the miles. I had to estimate. So I will not be recommended this place and I will not be going back to him next time I need one I'm sorry that's very unprofessional in my

Joy C. 
Rating:
4.0

It was good

STUART L. 
Rating:
2.0

Tried to return the vehicle on the day I discussed with the owner but he was not there and I didn't have a phone to do it online. It was in normal business hours and the door was locked and windows were closed. Tried calling over and over but nobody answered. Now he's trying to charge me late fees

Shelton W. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
3.0

Get more trucks. Get more help

Jack D. 
Rating:
1.0

Location dirty

Allen P. 
Rating:
5.0

Customer did not leave a comment.

Rafael R. 
Rating:
3.0

Was over charge about extra 100 miles and can't get no body to help...

Jaime S. 
Rating:
2.0

Customer did not leave a comment.

huy L. 
Rating:
3.0

No one was there when I dropped the trailer off at 4:00 PM.

JACK M. 
Rating:
5.0

Customer did not leave a comment.

Christine F. 
Rating:
3.0

Customer did not leave a comment.

Boyd D. 
No reviews have been submitted for this location.

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