Customer Reviews for Crossroads Auto Group

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Crossroads Auto Group

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Brant K. on

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JENNIFER T. on

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Rachal F. on

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Angela M. on

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You are trying to charge me for 121 miles when all I used was approx. 45 and I will not be paying it. The guy running the place obviously made a mistake when entering mileage on his broken phone that you can't even see on.

sasha B. on

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I had a wonderful, informative, reasonable experience with Uhaul! Thank you!

raylla M. on

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Everything was very good. Thank you.

George E. on

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John S. on

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Our original location for the drop off was closed. Called another location in Statesville. The web site indicated they were open until 6:00 PM. When I called the about dropping off the trailer, the representative was less than helpful. When we found the location at 17:05 it was already closed. There was little to no directions on how to turn in the trailer. We would never again use this location.

David M. on

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Thomas B. on

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Jack F. on

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todd L. on

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Lee was very friendly and helpful.

Jeanne S. on

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You could do nothing to improve this location! Lee is the manager and is a very attentive, courteous, professional person! I will always rent from this Uhaul location! Thank you Lee

Susana R. on

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Superb!!

Anthony M. on

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John N. on

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Lowell S. on

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Johnny H. on

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clinton G. on

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tara L. on

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Nancy W. on

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Pete Q. on

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Elwood W. on

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Isabelle C. on

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Jerry Y. on

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Daniel B. on

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Lee is an excellent provider. He cares and goes the extra mile to provide top notch service. Moving is the second most stressful event in a person's life and Lee is a compassionate professional to alleviate what he can from the process.

Rafael R. on

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Marilyn N. on

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Monique R. on

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judy H. on

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I love dealing with this location as they are very willing to do anything they can to help make the experience and cost of dealing with Uhaul a very good experience. I returned the equipment early, with more gas and less miles than allowed but was charged for 3 extra days. This I am NOT happy about and am disputing the charges that I did NOT authorize!

stefanie L. on

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brea S. on

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I was so pleased that the transaction went quickly and smooth. Mr Lee was very accommodating and made the experience well received.

KEN R. on

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Owner was courteous and very helpful. I will rent from them again.

Bryant R. on

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shannon K. on

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shawn S. on

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Due to the systems being down took an hour to get my truck and couldn't even get it taken care of in timely manner.. no walkthrough with the truck to inspect and verify any damages... set me behind schedule an hour overall very unhappy with the transaction that happened.. unfortunately it wasn't the location owners fault.. but things could have been handled better to run more smoothly

michelle K. on

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Brandon D. on

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RUSSELL M. on

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Molly S. on

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Had no idea where to leave the truck... ended up parking it across the street. just wasnt organized well... and no one was there which was fine... but all the no parking here signs in front of the place which appeared that people were living in the building also... just real confusing

William T. on

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AL C. on

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Monica G. on

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Donna P. on

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Valerie E. on

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Have the equipment available at the location originally selected and not have to travel to another city to pick it up. This was very inconvenient and not acceptable. Moving is stressful enough without this added nuisance, I cannot recommend using the NC outlets

bruce B. on

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Frank D. on

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Richard M. on

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David E. on

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matt K. on

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Friendly service, always a great transaction.

Olga E. on

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Very happy with the service I received. Was actually called 2 hours prior to my reserved time to let me know the van was ready for me. Was also helped with locating furniture dollies for future use in case no dollies were available through U-Haul.

OLIVIA D. on

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wendy W. on

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Had my truck ready at requested day/time, no problems or issues, rented from here previously, will rent from again and refer friends. Thankyou

Smatha D. on

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Justin C. on

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craig L. on

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Advertising the real price. People don’t mind paying for what they get so let them know there is tax and fees. What showed as $71 online was over $100 in all. Which is not bad for what I got, so why not be accurate on the website.

John B. on

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james W. on

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I’ve used this location a few times now and they have always been great to work with.

Virginia-Helps M L. on

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The salesperson was really nice. I had no problems.

Kyle H. on

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Super easy. Had just what we needed. Great service.

Randall C. on

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Easy pick up and drop-off, great staff

eric W. on

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maria C. on

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Manuel H. on

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I called to notified they have wrong information and they said no understand

melissa W. on

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Kelton S. on

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I scheduled an automated pickup through the Truck Share 24/7 program. I got an email confirming my reservation and that I could use my phone to pick up the truck. I got to the location before operating hours and logged into my account to begin the process. The site said my reservation had been changed to hand delivery and I would have to wait till the location opened to get the truck. My reason for using the automated pickup was to get started early in the day and not have to wait for the location to open. After talking to four different people, I finally got the truck and was able to start my move.

Angela M. on

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great

Alexandria H. on

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Roger C. on

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Caroline F. on

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Continue to provide excellent customer service. The ease of getting the truck I needed at a great price! Would definitely rent from this company again!

John C. on

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Had some trouble with the online pickup. It asked if it could use my location, but then said my geo-somthing was not on. The proprietor helped me out and he was awesome throughout the process.

Traci G. on

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Mark F. on

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Debbie S. on

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Steve T. on

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It was a very full, tight parking area. That makes it tougher to inspect vehicles during a pick up.

charles O. on

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Brent C. on

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Elizabeth S. on

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Fred H. on

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Kathy R. on

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Mark M. on

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Easy access. Person was easily available and he me taken care and checked out in a few minutes. Friendly and organized

Barbara R. on

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Jackie H. on

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Richard T. on

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Transmission in truck was slipping and it is amazing that it made the 500 mile journey without breaking down. The truck was not clean and the windshield was dirty.

Ryan T. on

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Nikunjbhai P. on

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brian C. on

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Please have your website fixed for one way trailer rental. I sat there for 20 minutes for paperwork that never came through and I even had a reservation. It was not the fault of the rental place.

TRAVIS S. on

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Nothing but good things

randell G. on

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Thomas D. on

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tim M. on

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Mark E. on

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Nikunjbhai P. on

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Danielle G. on

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It would be more helpful to include additional information for after hours drop off. Fortunately, the person who runs the uhaul drop off also lives at the location. He was very helpful. I wouldn’t have found the key drop box otherwise I am afraid.

Samantha M. on

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linda R. on

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The only thing is the answering machine should have the time of operation in the message.

Donna L. on

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Jason M. on

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thomas S. on

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KATHYRN A. on

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