Customer Reviews for Crossroads Inn & Suites

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Crossroads Inn & Suites

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Edricka B. on

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First my uhaul wasn’t ready at the time I reserved it for, then I get a call from Uhaul corporate saying that I should have returned the uhaul to the location that I picked it up, when I specifically told they man at the desk that I was moving and I would be dropping it off 3 hours away from Victoria. He told me that would be fine. That didn’t matter to them, I’m sitting here going back and forth with these people on the phone because they want to charge me $170 just because I dropped the trailer off at a different location, the location that I told the gentleman I was dropping it off too!! I had to sit here and wait for them to call the crossroads location to make sure I was telling the truth. My whole experience with this service this time was not good at all. I still ended up getting charged more than I was originally quoted for.

Melissa M. on

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The Crossroads Inn, Victoria TX pick-up location was very unprofessional. I processed the express check-in the 09.7.18 before pick-up and the the morning of pick-up I called to inform them that I was running behind to meet the 10:00am pick-up. As I arrived around 11:45am the truck wasn’t even there. They informed me that the truck tires were getting aired so will be another 5-10 minutes so I waited patiently. 15 minutes go by so checked on status and the emotions escalated. The truck finally 30 minutes later with their employees unloading 2x4’s wood for their personal business construction. I will never use this site to pick-up any equipment.

pamela w. on

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Very unhappy with the U-Haul experience. Return location was keyed in as unknown as I wasn't sure where a local dealer was; tried to return it in Schulenburg the day I rented it and office closed and no response to phone call; called toll free number and was told if I returned it anywhere but Columbus I would be charged double; as usual U-Haul uses a trailer plug that is not typical and had to buy an adapter. Won't use U-Haul again or recommend you.

Charles C. on

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Easy to get to location for return.

caroline m. on

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elizabeth P. on

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Free miles n town.

maria g. on

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Herman R. on

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Very good people and helpful too.

Sue B. on

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He did not give me a receipt for dropping he said that he showed that I already dropped it off. I said that was impossible since I was there at 2:58 to drop it off. His name was Ron and was not very helpful. I call uhaul and waiting for 28mins before someone came on the line. Lisa was able to document that I dropped it off and he only signed my paperwork that I had and did not provide me with a printed invoice. I will use Uhaul again but will find another location to return it to.. signed by Sue Becknell

Steve H. on

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Paul J. on

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andrew z. on

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I preordered a specific things, like mattress cover, furniture pads etc, and when i came to pick up my truck, they didn't have any of the things I requested.

Ernest C. on

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Hector T. on

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Dezella H. on

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Candido S. on

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A happy customer. Good customer services

Dan F. on

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Robert T. on

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Tires looked worn more than I would like for a long 1000 mile trip.

Gregory H. on

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Rodger T. on

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The truck had not been washed and showed signs of road grime and dirt, also the checkout mileage and the odometer did not match. there was 7 more miles on the odometer than what the contract stated.

frances g. on

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carl c. on

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Javier V. on

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Truck was dirty and cab smelled like a old beer joint or bar. I had to ask for air freshener to get rid of smoke smell. Back of truck had dirt and some kind of tree branched. Truck also had oil change needed light on when I received truck. This indicated to me that truck was never checked out. The place I was suppose to pick up a truck called and indicated their truck had problems so they sent me to this location. I will never rent from this location again and don't recommend then to anyone. I will be in need of another truck next week and hope I have better luck. I have mixed feeling. Javier Villarreal 361-649-0179

trisha f. on

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The guy charged me $100 when I picked truck up then when I returned it he charged me another $23. My receipt on my email says I suppose to get $23 back not pay. If your going to have people working for u that steal from customers your going to loose business. And I always us this company but not that location and I won't never again. I want my money back.

Felipe C. on

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irene m. on

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My brother left, forgot a cologne and binoculars along with s couple other things. I called the store and they said there was nothing left behind. Need honest people.

Albert M. on

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Didn’t help check lights or to see it hook up was proper went to the Sam Houston location in Victoria and the manager was very helpful he also highlighted the phone number for me if I had a flat also let me know exactly where to drop off the unit when I was done

Charla H. on

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Colter P. on

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SALES N. on

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NAGI A. on

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Timothy M. on

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victor g. on

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They were very helpful and assuring!! Surely would us and recommend them again.

DAVID C. on

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Mildred W. on

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Pick up and drop off went very smooth. Very friendly attendant. I would definitely use this location again.

Chen Y. on

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Charles C. on

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Pleasant experience, excellent customer service.