Customer Reviews for Crossroads Inn & Suites

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Crossroads Inn & Suites

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Dezella H. on

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Candido S. on

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A happy customer. Good customer services

Dan F. on

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Robert T. on

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Tires looked worn more than I would like for a long 1000 mile trip.

Gregory H. on

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Rodger T. on

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The truck had not been washed and showed signs of road grime and dirt, also the checkout mileage and the odometer did not match. there was 7 more miles on the odometer than what the contract stated.

frances g. on

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carl c. on

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Javier V. on

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Truck was dirty and cab smelled like a old beer joint or bar. I had to ask for air freshener to get rid of smoke smell. Back of truck had dirt and some kind of tree branched. Truck also had oil change needed light on when I received truck. This indicated to me that truck was never checked out. The place I was suppose to pick up a truck called and indicated their truck had problems so they sent me to this location. I will never rent from this location again and don't recommend then to anyone. I will be in need of another truck next week and hope I have better luck. I have mixed feeling. Javier Villarreal 361-649-0179

trisha f. on

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The guy charged me $100 when I picked truck up then when I returned it he charged me another $23. My receipt on my email says I suppose to get $23 back not pay. If your going to have people working for u that steal from customers your going to loose business. And I always us this company but not that location and I won't never again. I want my money back.

Felipe C. on

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irene m. on

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My brother left, forgot a cologne and binoculars along with s couple other things. I called the store and they said there was nothing left behind. Need honest people.

Albert M. on

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Didn’t help check lights or to see it hook up was proper went to the Sam Houston location in Victoria and the manager was very helpful he also highlighted the phone number for me if I had a flat also let me know exactly where to drop off the unit when I was done

Charla H. on

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Colter P. on

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SALES N. on

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NAGI A. on

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Timothy M. on

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victor g. on

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They were very helpful and assuring!! Surely would us and recommend them again.

DAVID C. on

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Mildred W. on

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Pick up and drop off went very smooth. Very friendly attendant. I would definitely use this location again.

Chen Y. on

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Charles C. on

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Pleasant experience, excellent customer service.

CAROL W. on

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RODNEY F. on

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Bhupen made our experience with u-haul an excellent one. We are with a non-profit organization, global uplift. We are in TX helping hurricane Harvy victims. Bhupen went above and beyond even more than expected. He is truest a professional eager to help people. Thank you Bhupen. Rodney and Barbara Foxx

Barbara H. on

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CRYSTAL H. on

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Amanda C. on

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He was nice but the location smelled horrible. It kept making me gag and when I inspected the truck, the check engine light was one and so I notified the gentleman that assisted me said, it will be ok. The truck drove slowly and shaky the whole time. It sounded like it was struggling.

Leslie D J. on

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Main proprietor was very negative. Order was messed up. Regional Manager came out to meet me and helped assist

Craig D. on

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Great customer service!!

Beverly M. on

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Richard D. on

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Cole M. on

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EDITH C. on

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Helpful people,pleasant experience

JOHN D. on

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robert s. on

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