When our destination was in Dallas, Tx to drop off, we were given the address and then told at that address there was no room and had to drive up to another address. Very inconvenient.YOUNG B.
Moving Truck Rental in Victoria, TX at Crossroads Inn & Suites
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Victoria, TX 77901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The rental smelt like a pack of cigarettes', there was some side discussion that started after I was at the counter that stop me from being helped. This delayed me leaving the pick up site and put me behind on my move.Davis L.
You don't have improve anything excellent service that is all I can say.Jesus L.
More involvement with customer. NOBODY helped hook-up trailer nor did they offer. All they did was Handel your money. Could barely speak English. Would never go back, and plan on putting it in Social Media.RONALD A.
Was very thorough. Outlined my options for additional day rental if needed.CHARLES G.
Both interactions at pick up and drop off were pleasant! IAngela T.
I wish the location had a chart of what will fit in the trailer. I rented for nothing. I told the girl I was transporting a side by side ATV. She assured me it would fit. I made my 1.5 hr drive to pick up just to find out the trailer was too small. Then I drove another 1.5hr back to drop off. I was told I had to still pay for the 24hr rental. I am very mad that I have to pay for something not used due to the employee not having good knowledge of trailer.Kimberly P.
The Victoria location is phenomenal.Helen B.
It's hard to believe that I drove a truck for 160 plus miles in less than 24 hours. I don't understand how 2-30 miles round trip could have generated 160 plus miles on those short trips. I feel like I have been taken advantage of and I will tell people to NOT go to U-Haul for rentals. I feel stupid for trusting and not writing the mileage before and after and this is what I get **** without being kissed.reyes S.
Safety chain end links were bent and unable to be used as hooks. It was extremely hard to pass the chains through a standard hitch rings designed for safety chains. The manager was not very helpful, however, hi maintenance man was very capable and helpful.Stanley C.
Great place. Would go back.Tanweer M.
Worked real well for me.tony F.
Too much of a problem with the rental process , company rules for doing business not worth being a customer..CHAS B.
Nothing - keep up the good work.Anthony H.
I arranged for a15' box truck and when I went to pick it up they didn't have one so they upgraded me to a 26' which I don't think was a upgrade because the truck was a whole lot bigger than what I actually needed not to mention the amount of fuel this 26' box truck used they really didn't do me a favor by upgrading me to a much larger truck than I actually tried to get.Herbert N.
This location was able to help me on changing my rental from a in-town use to a one way to better assist me due to my long working hours and location. They were able to provide me with a return location closer to me instead of me driving back far to drop off my rental. They over exceed customer help due to the fact that Uhaul customer service center and scheduling could not help me with and they kept transferring me from person to person because they could not help. That is why I recommend this location because they did way better than Uhaul customer help. Great people like this are well appreciated and the reason why people come back. I suggest that customer service should have better training to help out customers.osvaldo C.
My reservation was for the store on Sam Houston. When I arrived there they didn't have a trailer for me. The manager there gave me some lame explanation about reservations not being at a certain location. He didn't know where the trailer was to be picked up at. He sent me to a storage facility that didn't even have trailers or trucks. Total run around! Not ever using that location again. Guy was to busy bragging to a customer how he is the number one seller in the area. How corporate is screwing him by not assigning him more units. Absolute unprofessional!!James C.
My online experience was not good. I only wanted the trailer for a day and I was required to rent it for 2 days. The pickup location was 3803 N Navarro and when I arrived to pick up the trailer I was told I was at the wrong location despite my reservation confirmation email. I was told someone was suppose to call me to confirm the pick up and this never occurred. I had to go to the Houston Highway location for pickup.The UHaul delivery guy was there and he completed my reservation. I kept the trailer for one day. I would really like to be refunded for the extra day.Lynn B.
Easy access and plenty of room for pickup or delivery. Check out was friendly, fast and efficient.Charles C.
Sweep out the trailer beforehandWilliam C.
Typical problems with doing the reservation online. Never got contacted about pickup location. Location that was on the confirmation was not this one. Went to first place then had to go here. This place does not have the blankets I also reserved. Had to go back to first place to get them.William S.
Employee carried on face time call while waiting on customer.Melissa L.
That's the second and last time I try to use the self check in. I take the pictures on my phone of my driver license and card yet I still need to give it to the worker there and it takes forever.Pietro J.