Customer Reviews for Crowley Space Station Storage
(U-Haul Neighborhood Dealer)

1,275 reviews

1600 Hwy 1187 W   Crowley, TX 76036
(Corner of Business 1187 and SH1187)

(682) 201-3005

Office Hours

  • Mon-Tue: 8 am - 4 pm
  • Wed: Closed
  • Thur-Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(682) 201-3005

1600 Hwy 1187 W
Crowley, TX 76036
(Corner of Business 1187 and SH1187)

Services at this Location:

Office Hours

  • Mon-Tue: 8 am - 4 pm
  • Wed: Closed
  • Thur-Sat: 8 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great Service!

CRAIG S 
Rating:
2.0

The lady in the office is rude!! Before we could even park our truck, she was pointing and yelling at us to park in the visitors parking. There were no signs telling us where to park. Then when we get inside, we asked if there was a truck to rent and she just said, “No!” She didn’t say another word! We left and so I rented a trailer from this location online, which I could have picked up earlier, if she would have told me that there was one available for rent! She called her husband into the office to deal with us; He was a nice older gentleman!

JENNIFER K 
Rating:
5.0

Customer did not leave a comment.

Katherine v 
Rating:
5.0

Awesome service!

Donte R 
Rating:
5.0

Top not experience, amazing customer service and extremely reasonable prices. We are so happy with our experience!!!!!

JENNIFER B 
Rating:
4.0

It would have been nice to have the option to get some coffee or water (complimentary).

CARL J 
Rating:
5.0

Customer did not leave a comment.

GEORGE P 
Rating:
4.0

My app was not working so couldn't take pictures to submit at turn in time. No personnel was there

Mallory S 
Rating:
3.0

Customer did not leave a comment.

RICK S 
Rating:
1.0

There was a few things wrong. I signed up on Uhaul site and was given one price. Seemed reasonable, then during my checkout on uhaul was given a discount of 30$ if I dropped off at a certain drop off. I thought that was great. When I got to the place to pick up the truck, the worker put in the information just like I was getting a truck for the first time and not using what I had done the night before and was giving me a total of $60 more then what I was given on the website. I questioned it. She ended up calling Uhaul and getting it down $30. It almost felt like a scam and I’m not sure from who, uhaul or the place I picked the truck up from. I felt like I could not get a word in when checking out . I was told that uhal does not give all the other fees when checking out and was blaming the whole thing on U-Haul, but I feel like it should have been the price when I checked out in the uhaul webpage the night before. I told her I wish I had taken a screen shot of what I checked out with. I was stuck with the price at that point because I needed a truck right then. Come to think of it later I should have redone it myself. You live and learn.

MISTY R 
Rating:
4.0

Customer did not leave a comment.

EDWIN S 
Rating:
5.0

Customer did not leave a comment.

Carey M 
Rating:
3.0

Customer did not leave a comment.

Leslee V 
Rating:
5.0

Truck was unsafe, transmission surges and doesn’t shift properly. Happened 3 times on a 100 mile trip .

ROSS L 
Rating:
5.0

Very nice lady. Second time I've used this location. If needed will use again

Yvette R 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS V 
Rating:
5.0

Customer did not leave a comment.

MARK C 
Rating:
1.0

Lady was very rude

Raymond J 
Rating:
5.0

Other than listing all of the services you provide at that location. I’m thrilled and happy doing business with you. Thanks

FATE J 
Rating:
5.0

The staff was beyond helpful. Took mercy on my weary body and allowed me to sit inside with them and provided me water while I waited for my ride. Good people

Preston L 
Rating:
5.0

Fast and friendly customer service!

DAVID G 
Rating:
3.0

Customer did not leave a comment.

LUCINDA W 
Rating:
5.0

Great customer service, and they provided me with exactly what I needed fast. The staff is very friendly as well. Highly recommend renting from this location

JOSHUA A 
Rating:
5.0

The manager of the location was excellent guiding me through the process of securing both the carrier and the vehicle to the carrier.

Leo M 
Rating:
5.0

Customer did not leave a comment.

RYAN T 
Rating:
5.0

Customer did not leave a comment.

Preston L 
Rating:
5.0

Customer did not leave a comment.

ALBERT S 
Rating:
4.0

Customer did not leave a comment.

WILLIAM L 
Rating:
5.0

Customer did not leave a comment.

Susan D 
Rating:
5.0

Vehicle was ready when requested, staff was pleasant and well informed. Check out and check in very easy. Price was as expected.

JOHN M 
Rating:
5.0

Customer did not leave a comment.

ERIK R 
Rating:
5.0

They were very helpful, speedy, and professional thanks again.

EVELYN W 
Rating:
5.0

Sylvia was amazing. Very friendly and professional.

Casey C 
Rating:
5.0

Customer did not leave a comment.

LEANDRO H 
Rating:
5.0

Great customer service and very helpful

Randy H 
Rating:
5.0

Customer did not leave a comment.

Charles D 
Rating:
5.0

Thank you for making my moving experience stress free. Love you guys!!! You’re the Best!!!

JEANETTA P 
Rating:
5.0

Friendly and very helpful. Excellent Service!

CHARLES M 
Rating:
5.0

Great location and customer service! Very friendly and informative!

Adam M 
Rating:
5.0

Friendly customer service.

SANDRA K 
Rating:
4.0

Customer did not leave a comment.

ERIC N 
Rating:
5.0

Customer did not leave a comment.

ROY F 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G 
Rating:
3.0

N/A

ROGER G 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G 
Rating:
5.0

Very helpful staff

DONALD W 
Rating:
5.0

Customer did not leave a comment.

TERRYL W 
Rating:
3.0

The truck I rented was great. The customer service lady could have been more friendlier.

RODRICK B 
Rating:
5.0

Customer did not leave a comment.

HENRYK K 
Rating:
5.0

Customer did not leave a comment.

AARON P 
Rating:
3.0

We were supposed to pick up a truck in Burleson, but because of problems with the truck, it arrived a little late and determined to be unsafe to drive. We were then directed to Crowley where we were able to get a truck. It turned out to be a positive experience, even though it got us started moving a little later than planned.

SANDRA B 
Rating:
4.0

Customer did not leave a comment.

CHAD A 
Rating:
4.0

I booked on line and was told one price and when I picked up the truck the price was around $100 more. I know it doesn't matter to you or if you'll even read this but I'll go to another company next time

RANDALL H 
Rating:
1.0

The representative was classless, rude, and i was charged for gas even though I returned the truck with exactly the 1/4 tank of gas required of my contract. There was THE SMALLEST amount of dirt left that was missed and he charged me for cleaning that, too, which I know took less than 10 seconds to clean out with the leaf blower he brought out when assessing the vehicle. He was slow, rude, and would not allow me to rebute, explain, or try to rectify. He was an awful, crotchety, rude old man. He should be fired for his lack of basic human decency.

JENNIFER C 
Rating:
5.0

Overall perfect experiance.

MELISSA H 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S 
Rating:
5.0

Customer did not leave a comment.

MARIA C 
Rating:
5.0

Thank you for the gentleman there who was very kind and helpful at Crowley Space Station in helping us find answers to our very confusing and inaccurate U-Haul information. We will send whoever we can to you. Thanks for helping a terrible situation a little better.

BRODIE B 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C 
Rating:
3.0

Very affordable 👌

John R 
Rating:
5.0

Great

MICHAEL B 
Rating:
3.0

Customer did not leave a comment.

Jeremy S 
Rating:
5.0

Customer did not leave a comment.

JAQUAN M 
Rating:
5.0

Customer did not leave a comment.

PAMELA G 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY K 
Rating:
3.0

Customer did not leave a comment.

MICHAEL G 
Rating:
5.0

Great customer service

TONY L 
Rating:
5.0

She had good customer service

BILLY G 
Rating:
1.0

Don’t charge people for equipment you did not provide.

Carl R 
Rating:
5.0

Y'all rock!

Russell S 
Rating:
5.0

Customer did not leave a comment.

JOYCE B 
Rating:
5.0

Sylvia showed excellent custimer service skills. Nhyesia also, was extremely helpfull with her customee service.

RENE M 
Rating:
5.0

Customer did not leave a comment.

TERESA H 
Rating:
5.0

Customer did not leave a comment.

BRUCE S 
Rating:
5.0

Customer did not leave a comment.

MANUEL P 
Rating:
5.0

Great experience!

CARRIE L 
Rating:
5.0

Customer did not leave a comment.

Seleste G 
Rating:
4.0

Expensive , lower prices.

ALVIN J 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D 
Rating:
5.0

Customer did not leave a comment.

JUSTIN O 
Rating:
4.0

Lots of equipment. It can sometimes be challenging finding an easy parking spot when dropping off.

BRIAN D 
Rating:
3.0

Customer did not leave a comment.

JOHN W 
Rating:
1.0

Listed as open till 4:00, got there around 11:00 AM gate was closed. Called for instructions and was told to drop the trailer next to the road with the others, luckily I had my marine sons with me or would not have been physically able to drop the trailer. Was no one to tell them poor condition of the trailer!

STEVEN D 
Rating:
4.0

You NEED jacks on the trailers! It took me and the owner to lift the trailer to hook it up Returned ours to find you g lady unable to unhook her rental Try it yourself when you’re 67 years old!!!

ROBIN R 
Rating:
5.0

The check engine light came on and the car went out.

NATASHIA J 
Rating:
4.0

Customer did not leave a comment.

Guy W 
Rating:
4.0

Customer did not leave a comment.

HUGH I 
Rating:
4.0

No clear signage on where to leave the truck after hours. I was charged for mileage that was under the allowed amount. Not this locations fault.

Tracy B 
Rating:
5.0

The folks who were working with me where the best

WILLIAM C 
Rating:
5.0

Customer did not leave a comment.

MARK S 
Rating:
2.0

I have not used U-Haul for some time and will probably not use them again after this experience. I booked a cargo van for a move of stuff from the house to the storage. Was all set until later that day when a rep called me and said they would not have a cargo van at that location and were setting me up at another location 25 miles farther away that had one. I asked if they would cover the difference in milage this would add, and the guy laughed and told me no. After I got off the phone, I thought that I would switch to a truck since that location 2 miles from me didn't have vans. I set that up and the same thing happened, and I ended up with a reservation 20-some miles away. Why does U-Haul's reservation system let you reserve a unit when their system can tell it not to if there is none available at that location? So, my quick move went from being 20 to 25 miles max to 50 miles. Cost me an extra $30ish dollars because of this. I had done all the paperwork on the app days ahead of time and was using the self-help option to pick up the truck. The morning of the move, I went to pick it up at this location where the units were in a grassy area on the side of the road. The app was not a quick and easy experience as advertised. Took half an hour because I had to fill out all the nonsense I had already done ahead of time. Part of this process showed me I needed to pick up the keys from a kiosk, only this location did not have one and I had to go inside and talk to a person anyway to check out the truck and get the keys. The truck looked like it just came back from going mudding. The front of the truck and up the sides of the cab were covered in mud. The truck drove okay unloaded, but when it was loaded, the steering was horrible, and the truck was difficult to control. When we were done and returned the truck, the check in was a little smoother that the check out. Except the only place to park the truck back was in that same grassy area that was now muddy. Had to do all the walk around and check in pictures trapsing through that mud that then got tracked into my car. This was not worth the price or the inconveniences at all. I only used them because the nearest Penske location is farther away from me, however, it would have worked out far better had I just gone that route. I will go back to using Penske when I need a truck. Never had issues with them ever. U-Haul just is not worth it.

Richard P 
Rating:
5.0

No other comments

Jerri D 
Rating:
5.0

Customer did not leave a comment.

Mike S 
Rating:
1.0

Customer did not leave a comment.

ALEESHA A 
Rating:
5.0

Second transaction with this location and they are very good

David P 
Rating:
5.0

Customer did not leave a comment.

Jose G 
Rating:
5.0

Customer did not leave a comment.

YUSIMBOM S 
Rating:
5.0

Very friendly couple and their little puppy is adorable. Vehicles are clean and maintained. Was in and out within minutes. Do. Not allow uhaul to have you switch locations, the space station location will have your truck ready.

MICHELLE M 
Rating:
5.0

The cupholders had sticky stuff in them like maybe a drink spilt from previous driver, but other than that great overall.

ALEX W 
Rating:
4.0

Customer did not leave a comment.

DUANE H 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top