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JAMES S
Customer Reviews for Crowley Space Station Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Service!
CRAIG SThe lady in the office is rude!! Before we could even park our truck, she was pointing and yelling at us to park in the visitors parking. There were no signs telling us where to park. Then when we get inside, we asked if there was a truck to rent and she just said, “No!” She didn’t say another word! We left and so I rented a trailer from this location online, which I could have picked up earlier, if she would have told me that there was one available for rent! She called her husband into the office to deal with us; He was a nice older gentleman!
JENNIFER KAwesome service!
Donte RTop not experience, amazing customer service and extremely reasonable prices. We are so happy with our experience!!!!!
JENNIFER BIt would have been nice to have the option to get some coffee or water (complimentary).
CARL JMy app was not working so couldn't take pictures to submit at turn in time. No personnel was there
Mallory SThere was a few things wrong. I signed up on Uhaul site and was given one price. Seemed reasonable, then during my checkout on uhaul was given a discount of 30$ if I dropped off at a certain drop off. I thought that was great. When I got to the place to pick up the truck, the worker put in the information just like I was getting a truck for the first time and not using what I had done the night before and was giving me a total of $60 more then what I was given on the website. I questioned it. She ended up calling Uhaul and getting it down $30. It almost felt like a scam and I’m not sure from who, uhaul or the place I picked the truck up from. I felt like I could not get a word in when checking out . I was told that uhal does not give all the other fees when checking out and was blaming the whole thing on U-Haul, but I feel like it should have been the price when I checked out in the uhaul webpage the night before. I told her I wish I had taken a screen shot of what I checked out with. I was stuck with the price at that point because I needed a truck right then. Come to think of it later I should have redone it myself. You live and learn.
MISTY RTruck was unsafe, transmission surges and doesn’t shift properly. Happened 3 times on a 100 mile trip .
ROSS LVery nice lady. Second time I've used this location. If needed will use again
Yvette RLady was very rude
Raymond JOther than listing all of the services you provide at that location. I’m thrilled and happy doing business with you. Thanks
FATE JThe staff was beyond helpful. Took mercy on my weary body and allowed me to sit inside with them and provided me water while I waited for my ride. Good people
Preston LFast and friendly customer service!
DAVID GGreat customer service, and they provided me with exactly what I needed fast. The staff is very friendly as well. Highly recommend renting from this location
JOSHUA AThe manager of the location was excellent guiding me through the process of securing both the carrier and the vehicle to the carrier.
Leo MVehicle was ready when requested, staff was pleasant and well informed. Check out and check in very easy. Price was as expected.
JOHN MThey were very helpful, speedy, and professional thanks again.
EVELYN WSylvia was amazing. Very friendly and professional.
Casey CGreat customer service and very helpful
Randy HThank you for making my moving experience stress free. Love you guys!!! You’re the Best!!!
JEANETTA PFriendly and very helpful. Excellent Service!
CHARLES MGreat location and customer service! Very friendly and informative!
Adam MFriendly customer service.
SANDRA KN/A
ROGER GVery helpful staff
DONALD WThe truck I rented was great. The customer service lady could have been more friendlier.
RODRICK BWe were supposed to pick up a truck in Burleson, but because of problems with the truck, it arrived a little late and determined to be unsafe to drive. We were then directed to Crowley where we were able to get a truck. It turned out to be a positive experience, even though it got us started moving a little later than planned.
SANDRA BI booked on line and was told one price and when I picked up the truck the price was around $100 more. I know it doesn't matter to you or if you'll even read this but I'll go to another company next time
RANDALL HThe representative was classless, rude, and i was charged for gas even though I returned the truck with exactly the 1/4 tank of gas required of my contract. There was THE SMALLEST amount of dirt left that was missed and he charged me for cleaning that, too, which I know took less than 10 seconds to clean out with the leaf blower he brought out when assessing the vehicle. He was slow, rude, and would not allow me to rebute, explain, or try to rectify. He was an awful, crotchety, rude old man. He should be fired for his lack of basic human decency.
JENNIFER COverall perfect experiance.
MELISSA HThank you for the gentleman there who was very kind and helpful at Crowley Space Station in helping us find answers to our very confusing and inaccurate U-Haul information. We will send whoever we can to you. Thanks for helping a terrible situation a little better.
BRODIE BVery affordable 👌
John RGreat
MICHAEL BGreat customer service
TONY LShe had good customer service
BILLY GDon’t charge people for equipment you did not provide.
Carl RY'all rock!
Russell SSylvia showed excellent custimer service skills. Nhyesia also, was extremely helpfull with her customee service.
RENE MGreat experience!
CARRIE LExpensive , lower prices.
ALVIN JLots of equipment. It can sometimes be challenging finding an easy parking spot when dropping off.
BRIAN DListed as open till 4:00, got there around 11:00 AM gate was closed. Called for instructions and was told to drop the trailer next to the road with the others, luckily I had my marine sons with me or would not have been physically able to drop the trailer. Was no one to tell them poor condition of the trailer!
STEVEN DYou NEED jacks on the trailers! It took me and the owner to lift the trailer to hook it up Returned ours to find you g lady unable to unhook her rental Try it yourself when you’re 67 years old!!!
ROBIN RThe check engine light came on and the car went out.
NATASHIA JNo clear signage on where to leave the truck after hours. I was charged for mileage that was under the allowed amount. Not this locations fault.
Tracy BThe folks who were working with me where the best
WILLIAM CI have not used U-Haul for some time and will probably not use them again after this experience. I booked a cargo van for a move of stuff from the house to the storage. Was all set until later that day when a rep called me and said they would not have a cargo van at that location and were setting me up at another location 25 miles farther away that had one. I asked if they would cover the difference in milage this would add, and the guy laughed and told me no. After I got off the phone, I thought that I would switch to a truck since that location 2 miles from me didn't have vans. I set that up and the same thing happened, and I ended up with a reservation 20-some miles away. Why does U-Haul's reservation system let you reserve a unit when their system can tell it not to if there is none available at that location? So, my quick move went from being 20 to 25 miles max to 50 miles. Cost me an extra $30ish dollars because of this. I had done all the paperwork on the app days ahead of time and was using the self-help option to pick up the truck. The morning of the move, I went to pick it up at this location where the units were in a grassy area on the side of the road. The app was not a quick and easy experience as advertised. Took half an hour because I had to fill out all the nonsense I had already done ahead of time. Part of this process showed me I needed to pick up the keys from a kiosk, only this location did not have one and I had to go inside and talk to a person anyway to check out the truck and get the keys. The truck looked like it just came back from going mudding. The front of the truck and up the sides of the cab were covered in mud. The truck drove okay unloaded, but when it was loaded, the steering was horrible, and the truck was difficult to control. When we were done and returned the truck, the check in was a little smoother that the check out. Except the only place to park the truck back was in that same grassy area that was now muddy. Had to do all the walk around and check in pictures trapsing through that mud that then got tracked into my car. This was not worth the price or the inconveniences at all. I only used them because the nearest Penske location is farther away from me, however, it would have worked out far better had I just gone that route. I will go back to using Penske when I need a truck. Never had issues with them ever. U-Haul just is not worth it.
Richard PNo other comments
Jerri DSecond transaction with this location and they are very good
David PVery friendly couple and their little puppy is adorable. Vehicles are clean and maintained. Was in and out within minutes. Do. Not allow uhaul to have you switch locations, the space station location will have your truck ready.
MICHELLE M