Customer Reviews for Crowley Space Station Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

Lady was very rude

Rating:

5.0

Other than listing all of the services you provide at that location. I’m thrilled and happy doing business with you. Thanks

Rating:

5.0

The staff was beyond helpful. Took mercy on my weary body and allowed me to sit inside with them and provided me water while I waited for my ride. Good people

Rating:

5.0

Fast and friendly customer service!

Rating:

5.0

Great customer service, and they provided me with exactly what I needed fast. The staff is very friendly as well. Highly recommend renting from this location

Rating:

5.0

The manager of the location was excellent guiding me through the process of securing both the carrier and the vehicle to the carrier.

Rating:

5.0

Vehicle was ready when requested, staff was pleasant and well informed. Check out and check in very easy. Price was as expected.

Rating:

5.0

They were very helpful, speedy, and professional thanks again.

Rating:

5.0

Sylvia was amazing. Very friendly and professional.

Rating:

5.0

Great customer service and very helpful

Rating:

5.0

Thank you for making my moving experience stress free. Love you guys!!! You’re the Best!!!

Rating:

5.0

Friendly and very helpful. Excellent Service!

Rating:

5.0

Great location and customer service! Very friendly and informative!

Rating:

5.0

Friendly customer service.

Rating:

3.0

N/A

Rating:

5.0

Very helpful staff

Rating:

3.0

The truck I rented was great. The customer service lady could have been more friendlier.

Rating:

3.0

We were supposed to pick up a truck in Burleson, but because of problems with the truck, it arrived a little late and determined to be unsafe to drive. We were then directed to Crowley where we were able to get a truck. It turned out to be a positive experience, even though it got us started moving a little later than planned.

Rating:

4.0

I booked on line and was told one price and when I picked up the truck the price was around $100 more. I know it doesn't matter to you or if you'll even read this but I'll go to another company next time

Rating:

1.0

The representative was classless, rude, and i was charged for gas even though I returned the truck with exactly the 1/4 tank of gas required of my contract. There was THE SMALLEST amount of dirt left that was missed and he charged me for cleaning that, too, which I know took less than 10 seconds to clean out with the leaf blower he brought out when assessing the vehicle. He was slow, rude, and would not allow me to rebute, explain, or try to rectify. He was an awful, crotchety, rude old man. He should be fired for his lack of basic human decency.

Rating:

5.0

Overall perfect experiance.

Rating:

5.0

Thank you for the gentleman there who was very kind and helpful at Crowley Space Station in helping us find answers to our very confusing and inaccurate U-Haul information. We will send whoever we can to you. Thanks for helping a terrible situation a little better.

Rating:

3.0

The storage more 60% moisturized ( wet) on tge floor inside. Which nit good for the furniture etc.

Rating:

3.0

Very affordable 👌

Rating:

5.0

Great

Rating:

5.0

Great customer service

Rating:

5.0

She had good customer service

Rating:

1.0

Don’t charge people for equipment you did not provide.

Rating:

5.0

Y'all rock!

Rating:

5.0

Sylvia showed excellent custimer service skills. Nhyesia also, was extremely helpfull with her customee service.

Rating:

5.0

Great experience!

Rating:

4.0

Expensive , lower prices.

Rating:

4.0

Lots of equipment. It can sometimes be challenging finding an easy parking spot when dropping off.

Rating:

1.0

Listed as open till 4:00, got there around 11:00 AM gate was closed. Called for instructions and was told to drop the trailer next to the road with the others, luckily I had my marine sons with me or would not have been physically able to drop the trailer. Was no one to tell them poor condition of the trailer!

Rating:

4.0

You NEED jacks on the trailers! It took me and the owner to lift the trailer to hook it up Returned ours to find you g lady unable to unhook her rental Try it yourself when you’re 67 years old!!!

Rating:

5.0

The check engine light came on and the car went out.

Rating:

4.0

No clear signage on where to leave the truck after hours. I was charged for mileage that was under the allowed amount. Not this locations fault.

Rating:

5.0

The folks who were working with me where the best

Rating:

2.0

I have not used U-Haul for some time and will probably not use them again after this experience. I booked a cargo van for a move of stuff from the house to the storage. Was all set until later that day when a rep called me and said they would not have a cargo van at that location and were setting me up at another location 25 miles farther away that had one. I asked if they would cover the difference in milage this would add, and the guy laughed and told me no. After I got off the phone, I thought that I would switch to a truck since that location 2 miles from me didn't have vans. I set that up and the same thing happened, and I ended up with a reservation 20-some miles away. Why does U-Haul's reservation system let you reserve a unit when their system can tell it not to if there is none available at that location? So, my quick move went from being 20 to 25 miles max to 50 miles. Cost me an extra $30ish dollars because of this. I had done all the paperwork on the app days ahead of time and was using the self-help option to pick up the truck. The morning of the move, I went to pick it up at this location where the units were in a grassy area on the side of the road. The app was not a quick and easy experience as advertised. Took half an hour because I had to fill out all the nonsense I had already done ahead of time. Part of this process showed me I needed to pick up the keys from a kiosk, only this location did not have one and I had to go inside and talk to a person anyway to check out the truck and get the keys. The truck looked like it just came back from going mudding. The front of the truck and up the sides of the cab were covered in mud. The truck drove okay unloaded, but when it was loaded, the steering was horrible, and the truck was difficult to control. When we were done and returned the truck, the check in was a little smoother that the check out. Except the only place to park the truck back was in that same grassy area that was now muddy. Had to do all the walk around and check in pictures trapsing through that mud that then got tracked into my car. This was not worth the price or the inconveniences at all. I only used them because the nearest Penske location is farther away from me, however, it would have worked out far better had I just gone that route. I will go back to using Penske when I need a truck. Never had issues with them ever. U-Haul just is not worth it.

Rating:

5.0

No other comments

Rating:

5.0

Second transaction with this location and they are very good

Rating:

5.0

Very friendly couple and their little puppy is adorable. Vehicles are clean and maintained. Was in and out within minutes. Do. Not allow uhaul to have you switch locations, the space station location will have your truck ready.

Rating:

5.0

The cupholders had sticky stuff in them like maybe a drink spilt from previous driver, but other than that great overall.

Rating:

3.0

No personnel just a drop off

Rating:

3.0

Need to clear out trucks more, parking area in the grass and along the road fills up quickly making out harder to park the larger trucks.

Rating:

2.0

Customer service was very poor. Person working treats customers like they are an inconvenience.

Rating:

5.0

Nothing good service I will go back

Rating:

5.0

They were very friendly, even under pressure of the system not working properly.

Rating:

3.0

Pick up instructions were a little confusing resulting in me walking on circles and contacting customer service.

Rating:

3.0

The Truck Share return instructions were terrible and the process was disastrous. First off, I had to pull the truck up in the grass to park it when I got there because there were so many trucks parked along the street. Then time to mess with phone for an hour… I had to take multiple pictures of the truck twice upon return. The instructions were unclear as the return instructions kept talking about the next customer picking up this truck but then wanted key in Dropbox. No instructions on what to do with the “word Lock” that secured the cargo area and my key upon pickup. Customer service agents were not readily available by phone while the live chat messaging agent was uninformative and was not responsive to my questions. Felt like AI. When I finally got a live person on the phone, the customer service agent could not answer my questions, wanted to transfer me to another department, and threatened to charge $20 for not dropping off the truck to the location’s specifications. So after another long hold, I speak with another live agent. Unfortunately there were no instructions available to customer service on what I should do with the lock/key for truck share either. Luckily this agent was understand, gave me instructions that made the most sense to him, and placed a note on my account that I called to avoid the $20 fee. Ended up locking cargo area with “word Lock” and placed key in drop box. Not sure how next person could Truck Share unless local uhaul representative comes to prepare the truck before hand. Overall, I will NEVER use the Truck Share option again. I will drive out of my way to pick up and drop off at a location that is open on Sunday. I should have received at least a 20% discount for being scammed into this option. It should be noted that I did not choose the Truck Share option. A couple of days before my rental, uhaul called me to see if I could pick the truck up a day early since the location would be closed on Sunday. Since I was moving from an apartment, this was not a viable option for me. Truck Share was their solution and “you just need the app!”

Rating:

5.0

Nothing

Rating:

5.0

Perfect handoff of trailer, fast and simple

Rating:

5.0

The people in the office were very friendly and also the people on the phones when I called with questions. I had a very pleasant experience. I would definitely recommend!

Rating:

5.0

The experience was great and thank you

Rating:

5.0

Very hospitable and helpful management !! The only thing bad is the facility doesn’t have dumpsters

Rating:

5.0

We were very well taken care of by the staff. The facility was kept clean and accessible for the most part. Gate codes were changed frequently but notice was given. The staff was the most friendly and professional work staff I’ve ever experienced with a storage company.

Rating:

5.0

Super friendly staff, always dependable! Best place for our storage needs!

Rating:

5.0

Everything was great.

Rating:

5.0

Well maintained parking area and a friendly, helpful staff, Best value in the DFW metroplex. Highly recommended.

Rating:

5.0

Thank you for the use of the storage unit. We were very disappointed that rats were able to access our unit and leave droppings all over our belongings. We put rat poison out after finding out the day 2/3rds of our things were moved.

Rating:

5.0

Excellent experience and the employees are very helpful and friendly.

Rating:

5.0

Thanks for Always being so cool and helpful!! I appreciate it so!!

Rating:

5.0

Ray and the management team were super friendly and helpful with all my storage and u-haul needs.

Rating:

5.0

The staff was always very friendly and made you feel welcome

Rating:

5.0

The facility was fine. It would be nice to get email reminders of the bill being due. That could be automated and would be easy to administer.

Rating:

5.0

Very pleased

Rating:

5.0

always helpful -no problems what so ever

Rating:

4.0

Previous managers were very friendly and helpful

Rating:

5.0

The only reason I moved my boat was that I can store it back at my Father-in-laws house for free... if things change, I would go back...

Rating:

5.0

Everybody at the facility was always friendly and accomodatiing. Thanks for everything.

Rating:

5.0

very friendly people here, easy to work with and great prices. Will be back if I need more storage in the future.

Rating:

4.0

Very friendly staff. Enjoyed my time there.

Rating:

5.0

We would recommend this storage center to everyone. The people that run it are very kind and helpful. We felt safe putting our things in storage there.

Rating:

4.0

Facility owner was very nice and provided excellent customer service!