Make the equipment more available. The truck we were looking for was only available in town and we had to drive all of the way to Billings to get the truck at our own cost and then the rate was raised for the rental. I will most likely use a different company next time. However the people working there were extremely polite and went above and beyond in trying to locate equipment.tina S.
Customer Reviews for Crown Logistics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I like to have a person available when checking in - no person on site at this location.DON K.
Customer did not leave a comment.Tara J.
Very responsive and helpful even on days off. Would use again!KASEY L.
I had reserved at a different location and was called 3days prior to say it'd be at this particular location. It was a bit farther to drive, the manager on duty was fun to meet, so that was a bonus!robert T.
Quick and easy drop off.MATTHEW R.
U-Haul canceled one day before our moving date despite making arrangements one month in advance. Had to drive 140 miles to another city to pick up a 26 foot truck, located in a deserted storage place. Lock box to obtain ignition key was difficult to open; took 45 minutes. Was not reimbursed for our efforts, even though we were told we get a measley $50. Truck cab was filthy. Poor experience!Steven K.
No one was there! And no one really helped and the guy I talked on the phone with was rudeShelby V.
This truck was older than I expected.BLAINE P.
Customer did not leave a comment.Renee M.