Transition was All good.
Wayne K
Customer Reviews for Cruiser Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If you're renting from this location, be prepared to be confused and waste some of your time following the directions given for no damn reason. The directions in the app, don't exactly match what you need to do. Long story short, is I reserved my truck for 7am and didn't drive away with my truck until after 8am. The U-Haul app was stuck in a loop and kept having me upload the same pics over and over. Then once the customer service agent went ahead and bypassed the app, I couldn't find the lockbox for the rental. The whole time I'm in the front of the store, (WHERE I WAS TOLD TO BE), but the lock box was at the rear entrance. Who would've of known? Oh I know who, the unsuspecting rental customer that was only following the directions given. After speaking with multiple customer service agents, some 3 times, they finally got the General Manager of the store on the line. He proceeds to say, "Oh the lockbox is at the rear entrance. I put signs down the street and at the corner stating which way to go". Thank God that I'm a God fearing Christian and that I forgive, like God wants us all to do, but I was irritated because TIME IS MONEY. From the U-Haul app being stuck in a loop, to not being able to find the lockbox to retrieve the key, to being on hold and transferred to other customer service agents over and over again, and from the overall process of things just wasting my time. Thank you JESUS that I finally got the truck. And to think, I'm in IT so I try to use technology to its full capability. I know how to follow directions and use the sense we think is common. Oh I almost forgot, I was charge for a dolly that was INVISIBLE, meaning not there, and I was promised a $50 credit. We'll see if I get that credit, we'll see if I get a refund for the missing dolly, and we'll see if I ever rent from this location again or maybe even U-Haul for that matter. "TWO MEN and Truck...here I come....NOT.
DAMIAN WPerfect
Chinedu iI suggest improving your system to better ensure inventory accuracy at U-Haul locations. I had a confirmed reservation at the Glen Burnie store, but after driving for two hours, I was told the truck was not available. I then had to make another reservation and go to a different location. Although my reservation was guaranteed, I did not receive the promised $50 compensation, which is very disappointing. Additionally, the truck I eventually received was not clean. The next day, I noticed a dirty rag on the passenger seat, dirt on the steering wheel, and a forgotten package left in the back of the truck. I have taken photos and can provide them if needed. Overall, I am not satisfied with this experience. I would strongly recommend that customers double-check availability before going to pick up their trucks.
FATIH KPersonnel were great and very helpful. Have been here a couple of times and the gentleman has always been great.
STEVEN BVery nice and easy transaction, the guys at the Dover Rd location had me out the door in 15 min.
GILBERT BDropped off at night. The app and online process did not as work as intended but was still able to get done what I needed
Joseph KAtmosphere is amazing and the gentlemen are so helpful. I will be returning and sending other business here. Best riding U-Haul I’ve experienced.
Ranija GThe floor and tailgate of the truck had some type of acid powder that was strong enough to strip the paint. I cleaned the entire truck bed and tailgate before loading any of my items in to it. Please contact me for photos.
Steve S