Customer Reviews for Crystal Clean
(U-Haul Neighborhood Dealer)

1,425 reviews

8708 Marbach Rd   San Antonio, TX 78227

(210) 436-7571

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(210) 436-7571

8708 Marbach Rd
San Antonio, TX 78227

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Priscilla O. 
Rating:
5.0

Excellent service, the guy we talked to was very friendly and informative.

jesse B. 
Rating:
5.0

Nothing your staff was very friendly and professional and great service.

luis C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Ricardo M. 
Rating:
5.0

Everything was very good. Thank you.

Sayim U. 
Rating:
3.0

The rental is very old, transmission doesn't shift right. Horrible drive in a big city

oscar C. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

I rented a 6x12 trailer. The only issue is there is no trailer hack to remove the trailer from the vehicle. Very inconvenient.

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

Henry Y. 
Rating:
5.0

Front desk was awesome and very helpful

jose E. 
Rating:
5.0

Customer did not leave a comment.

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

SAINARASIMHARAO K. 
Rating:
4.0

Customer did not leave a comment.

Paul D. 
Rating:
2.0

Horrible service, dirty 20' truck and not well maintained. Why do you continue to have a contract with them U-HAUL??

Myra T. 
Rating:
5.0

Great customer service. Very informative. Easy in and out experience. Super convenient. I will definitely be returning for any of my uhaul needs.

Mika Nicole L. 
Rating:
2.0

I was supposed to receive a $50 gas credit because when I picked up the truck it only had 36 miles to go till empty and was told there would be a $50 credit on my return receipt

Bert M. 
Rating:
5.0

The truck had a bad smell looked really ran down dirty windshield in and out wipppers and solution didn't do any good

David M. 
Rating:
5.0

Customer did not leave a comment.

alfredo` M. 
Rating:
5.0

Very nice !

Marsha O. 
Rating:
5.0

Customer did not leave a comment.

Vanesa D. 
Rating:
3.0

Employee at counter wasn't helpful at all...didn't have the equipment I had reserved..

Ismael R. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
4.0

Customer did not leave a comment.

LAURIE M. 
Rating:
1.0

Customer did not leave a comment.

darrell E. 
Rating:
3.0

The truck was not clean, was so loud going down the highway I could not hear music or take a call on my hands free ear buds. This made the 700 mile trip very ling.

Valerie A. 
Rating:
5.0

The passenger side floor board had not been swept and there were crumbs of something.

jesus J. 
Rating:
1.0

No they left knowing we were on our way to drop off the truck so we didn't get to discuss the issues we had on the trip. Then you charged me an additional 203.00 after all the issues we had with this truck. Will never use this company again. We almost died after the tire blew out and that's how you compensated us by charging us more money!

Tonette Y. 
Rating:
5.0

Best place to Rent from Hands Down

dustin A. 
Rating:
3.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Marcus L. 
Rating:
1.0

I was disappointed with the truck it was dirty It had a rock crack hole in the windshield It did not drive smooth for me In fact I wanted a smaller truck but I was told by the agent, the truck I was driving was the same size of a small truck I do not believe it was I've rented U-Haul trucks before in the Dallas area The truck will be clean, no damages And the agent I will respect the truck together

Linda L. 
Rating:
5.0

The only thing about the Crystal Clean location is parking, it may be helpful to show where all parking is, as the lot is very small and maneuvering the truck was interesting. Other than that, perfection.

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
5.0

This is a place that's outstanding with customer service and the facility is extremely clean!!!

Sheila H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
1.0

Customer did not leave a comment.

Samantha G. 
Rating:
5.0

Excellent service and people

eby T. 
Rating:
4.0

As to the equipment (6x12 trailer) it's a good trailer no swaying and controlled well. My only concern was the tail gate was very hard to open and close. The hinges were either bent or needed oil.

Julio G. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

ZACKERY W. 
Rating:
5.0

Customer did not leave a comment.

MARQUES M. 
Rating:
4.0

The website for me to return the truck after hours was not working even after I tried different cell phones services. I dropped off at 7:51pm cst. I called customer service and it was an hour wait. I tried to use the chat option and it said the wait was 24mins, but after about 35min of waiting, nothing happened with the chat. It was a busy day of moving and I was exhausted and couldn't just be on the phone trying to get though. I was finally able to login to the website at 11:07pm cst. So, I wasn't able to take photos like uhaul was asking for. I hope uhaul upgrades their bandwidth to accommodate the visits to their website to avoid this delay, especially if you want photo proof of the truck.

ELENA T. 
Rating:
5.0

Nothing but good things to say .. excellent customer service

LORRAINE Y. 
Rating:
5.0

We just dropped off here so I didn't really interact with any staff

Waldo M. 
Rating:
5.0

Customer did not leave a comment.

david F. 
Rating:
5.0

N/A

LATASHA H. 
Rating:
5.0

I almost wish I still needed the storage unit. The staff were super professional and nice and made it a very good experience. I would definitely use again if needed!

reggie j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

I could not have asked for a better associate or pickup/drop off experience.

VICTOR C. 
Rating:
5.0

Customer did not leave a comment.

Edgar P. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Very happy with this location if need be I will be back.

evangelina p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEREK B. 
Rating:
1.0

Equipment was not fully functional.

PING L. 
Rating:
5.0

Customer did not leave a comment.

Phillip G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN E. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY B. 
Rating:
5.0

Very professional staff.

Tiffany T. 
Rating:
5.0

Customer did not leave a comment.

Susan A. 
Rating:
5.0

It was simply, perfect!

ELIZABETH G. 
Rating:
4.0

Quick and professional response when we pulled in. Thank you for your great service.

GREGORY PAUL R. 
Rating:
5.0

Personal very professional

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Joe I. 
Rating:
5.0

The original pick location at Magic Time Motors did not open at the agreed time (10 am), did not have the equipment available, and we were not notified prior to arriving at this location. This caused a 2 hour delay in our moving plans and cost us another $100 for our contract moving help. I would like a partial refund in our rental fee to address the additional costs we incurred and the time wasted.

KEVIN M. 
Rating:
1.0

The gentleman that checked me out was very rude upon arrival and through the whole checkout experience wasn't to fond of providing great customer service. Seemed to be as if he did not want to do the company right by helping their customers. While loading up the trailer he approached my vehicle telling me I need to turn off my vehicle and not to get out and once he had finished connecting he rudely said to turn on the truck. He yelled out turn on your lights and take them off of auto. He then checked the lights, turn signals and walked away. He never once mentioned that the running lights on the passenger side weren't working, I had to find that out on my own. I have pictures only driver side of the trailer we're working. It was the worse experience I had ever picking up equipment. Let the gentleman know the next day I dropped it off and he kindly apologized for the inconvenience and said he will bring it up. Don't catch any names but my pickup date was 12/5/21 and drop off date was 12/6/21 if that helps.

JAKE R. 
Rating:
5.0

Excellent customer service

KENNETH B. 
Rating:
5.0

Thank you for your service everything went well I will let my friends and family know happy holidays score number 10

Maria B.  |  Overall Experience 
Rating:
5.0

Great customer service, everything taken care of. Thank you.

Franklin F. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
3.0

Employee wasn't very friendly

IRA JAMES C. 
Rating:
5.0

You already are buy understanding when we run late.

ANNABEL C. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
2.0

The trialer had something sticky in it that ruined a mattress. Then the reservation didnt have the correct dolly I reserved... which made the job much harder and take an extra day that i wouldn't have needed otherwise. If course you bait switch fuckers were nice enough to charge me for the extra day caused by your lie. Next time someone who is move several frides reserves a appliance dolly... dont give the a smaller useless box dolly with a shrug.

Maxwell H. 
Rating:
4.0

The vehicle awful smell. And I cannot see the odometer to keep track of my track

noymenia L. 
Rating:
4.0

Staff have very great customer service. Was very happy with the drop off process.

Ramon P. 
Rating:
5.0

Customer did not leave a comment.

TEMEKA P. 
Rating:
3.0

I felt like I was overcharged. I rented a 10' truck at $19.99, drove less than 10 miles at .89/mile with 14.99 for insurance. My credit card was charged for $87.40... Not a fan of being cheated. I need to speak with someone about this matter. Brian Johnson 213.308.2869

BRIAN J. 
Rating:
5.0

Staff was always very friendly. Storage units were safely secured and maintained.

veronica g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Loved the contact less option. Not having to deal with anyone and use my phone was amazing and will definitely use again. Please do not get rid of this option.

Kimberly J. 
Rating:
5.0

Great customer service and the vehicles are very reliable and clean. I always go to this Uhaul location to rent a Uhaul. Again Great customer service.

ALBERT T. 
Rating:
2.0

When I reserve equipment like an appliance dolly, I expect it to be there when I checkin. Being told that it's not available is not acceptable.

kenneth B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Checked on rapidly after they disinfected truck

NELL A. 
Rating:
5.0

Customer did not leave a comment.

NANCY H. 
Rating:
5.0

Keep up the good works

EUGENIE N. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

KAHLILANTHONY C. 
Rating:
5.0

Great location, great service, 5 stars

JEREMY S.  |  Overall Experience 
Rating:
5.0

improvements not needed. great location and service. 5 stars

JEREMY S. 
Rating:
5.0

Great customer service!

Johnny A. 
Rating:
5.0

Staff member was outstanding! He throughly explained the process where to drop off, parking, gas, email checklist, ect… he walked me out and showed me the drop off box. When I returned he greeted me by name! I was impressed. Easy pick up and drop off!

LYNN M. 
Rating:
4.0

Improve partial drop off

Manuel T. 
Rating:
4.0

Customer did not leave a comment.

JORGE D. 
Rating:
5.0

If the next customer gets the same great service we received the past two days ….you will have another satisfied customer. This young man deserves a metal.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

This location is easily accessible, clean and secure. Staff has always been very friendly professional. We had our items here for several years and never had any issues with pests, water, etc. I highly recommend Crystal Clean storage on Marbach!

PHILIP L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LOEHMAN S. 
Rating:
5.0

Customer did not leave a comment.

Yolanda A. 
Rating:
5.0

The person in charge was courteous, professional and knowledgeable. The equipment I reserved was actually there this time.

ROBERT P. 
Rating:
5.0

Good customer service there.

Alf M. 
Rating:
5.0

No complaints this was the third time I've visited and rented from this location and always had an excellent experience especially when Art is there. Customer service top notch.

ALEXANDER R. 
Rating:
4.0

Customer did not leave a comment.

ERIC LELAND R. 
Rating:
3.0

Customer did not leave a comment.

MACK K. 
Rating:
5.0

Customer did not leave a comment.

david c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leticia H.  |  Overall Experience 
Rating:
5.0

The gentleman that worked there was very helpful and represented your company in a very positive light.

Sergio U.  |  Overall Experience 
Rating:
5.0

My Experiences with anything along Marbach Road tend to be sour in taste, but Crystal Clean Self-Storage was like drinking an amazing Tequila from my cupboard. The entire time I spent with them as a storage facility was amazing. If anything was ever wrong with my unit or payment they were quick to contact me to rectify the situation and provide an amazing experience while doing so. They never unnecessarily bothered me like some places are known to do. I set up the auto payment and it was like having a Netflix or Amazon prime subscription I never had to worry about it. The day finally came where I no longer needed the storage and wanted to give someone else an awesome chance at using this facility and they were easy to work with in the move out process as well. If I ever need another storage unit Crystal Clean will be at the top of my list.

CHRISTOPHER M.  |  Overall Experience 
Rating:
5.0

Great staff!!! They treated me like family!!!!

DeUndra C.  |  Overall Experience 
Rating:
5.0

Not one problem in my 6 years of my belongings being stored here.Super nice staff with FAB Getter-Done attitude.Would recommend to all!!Thank you and GOD BLESS.

GARY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa R.  |  Overall Experience 
Rating:
5.0

Never had an issue while my property was stored there.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILBERT M.  |  Overall Experience 
Rating:
5.0

Clean, friendly, professional

Privacy R.  |  First Impressions 
Rating:
5.0

Very clean, secure facility with professional staff

Privacy R.  |  First Impressions 
Rating:
5.0

The facility was clean and the manager went out of his way to accommodate me for the holiday.

Privacy R.  |  First Impressions 
Rating:
5.0

Service was prompt and courteous. Facilities were clean and appear secure. I am pleased with my experience with them.

Privacy R.  |  First Impressions 
Rating:
5.0

Immaculate units! Very nice people to deal with. I would use them again and highly recommend this facility!

Privacy R.  |  First Impressions 
Rating:
5.0

Very helpful, very clean, secure. Feel good about leaving my belongings there.

Privacy R.  |  First Impressions 
Rating:
5.0

the facility was clean and well maintained. service was prompt and during our time at the facility he kept checking in to see if we were doing well. i would reccommend this site to others.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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