Customer Reviews for Cuban Fardo Express
(U-Haul Neighborhood Dealer)

Rating:

4.0

I dropped off U-Haul on time and put key in drop box along with a full tank of gas.

Rating:

1.0

I went to return the truck and I was told that the gas gauge was not on 3/4's of a tank because when I rented the truck in Lexington Kentucky at the Maryland Avenue location in was on 3/4 of a tank. When I put gas in the truck it was on 3/4's of a tank but as I went to turn in the truck, I was informed by the representative it wasn't on 3/4's. I was upset and went back to the Krogers gas station and put an additional $10 after having already putting $15 in the tank and proceeded back to the U-Haul company and asked for receipt it took forever about two hours because the representative didn't know how to complete the transaction he had to call for what to do and there were other customers and he was avoiding me because I was pissed at the treatment I received. It was horrible and I was on a time crunch because there was a event that the people helping me had to attend an event back in Lexington Kentucky and it caused them to be extremely late for there engagement. I am so DISSATISFIED...both of these businesses do not need to be in operation the professionalism and business practices is and was HORRIBLE! And U-Haul needs to evaluate there business practices of whom is under there umbrella because I dealt with 5 U-Haul business last week and ALL were unprofessional and caused me the customer unnecessary hardship and grief trying to move furniture to my daughter for her apartment at. You may not care because you have domince in this business field but taking advantage of a consumer who's only trying to do what's right and helping there daughter with limited income is not appreciated not at all......

Rating:

3.0

The location was a bit difficult to find, but the man helped me on the phone and everything turned out good. Thank you.

Rating:

3.0

The people working here try very hard and were quick to try and solve the problem with the car hauler. Location was fine albeit very limited in their offerings. The hauler had issues with the safety chain and tire. Not their fault I assume

Rating:

1.0

Guy spoke no English Also stood items I mistakenly lady in van Very rude

Rating:

3.0

Nothing wrong with the location. Clear where I should drop the key. Had originally scheduled to drop off at a location closer but got rerouted to one further away. No issues with dropping it off.

Rating:

3.0

We were initially scheduled to pick up at a more convenient location and had to switch to this one. It was much less convenient. But the staff was nice and helpful.

Rating:

5.0

Eliminate the milage charge. 1 dollar per mile is outrageous. Wish I read that before the rental.

Rating:

5.0

Excelente atención. 100%

Rating:

5.0

The facility is super convenient and the gentleman and lady at the location were friendly and helpful. The truck was clean and well maintained also. This is my new favorite location in town.

Rating:

3.0

This was not the drop off location we were towed to. At this point I had to put in no's to the questions in order to submit but they were n/a

Rating:

1.0

The rudeness that I received from the man where I was supposed too pick up the truck at was inexcusable ... I went to pick it up the next week and he said he didn't have a truck for me but there were lots in the lot and made mega somewhere else.

Rating:

2.0

Lot was to small hard to get to trailer where it was parked wit my F350 people hanging out inside building felt uncomfortable 🥲

Rating:

5.0

Just have some type of something to wear when you return the equipment / trailer / truck, that you can go online and take pictures of the equipment and submit them to Uhaul showing the equipment was returned and not damaged when the business is not open.

Rating:

5.0

the guy was very friendly and helpful

Rating:

3.0

The original Truck was making strange noises when agent turned on and I was then given another truck

Rating:

5.0

They were open an no wait time!

Rating:

5.0

Great customer service