The attendant was not able to assist us in the office, so we had to use the app. The app was not working properly so we had to call the customer service line on 3 separate occasions before we were able to access the app and to retrieve the keys for the truck.
Slyy D
Cuban Fardo Express
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Louisville, KY 40208
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- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkI had the worst experience I have ever had with UHAUL. Apparently, the truck was double-booked. The employee at this location was unwilling to even try to rectify the situation. When he was told that I had a reservation, which had been confirmed the day before, he refused to even look into the situation to see what could be done. I was very upset, and he threatened to call the police on my sister and me because we weren't "listening to him". He wasn't listening to us either. After driving all the way from TN to find out that there is no truck available and there was no effort to resolve the situation, I can imagine anyone would be upset. I had to call UHAUL myself and get more information. And, after two different people informed him that I was in fact supposed to have the truck that was on the lot, he still refused to give me the keys. I had to call UHAUL a second time to have them speak to the employee to give me the keys, even after it had been explained that the other customer was going to go to another location to get their truck. I was extremely disappointed in how the employee handled this situation. I am BEYOND grateful to Michelle, Mr. Troy, and Stacy, who work for UHAUL. They went out of their way to help that day, and it was greatly appreciated.
Nicolet HSlight language barrier. My reservation was online and I did not already have an account. So, upon arrival, I was unable to understand directions as I’m not bilingual. Took awhile
Christopher TLos mejor de lo mejor, solo añadir que sería genial que siempre tuvieran equipos disponibles pues amo esa locación y siempre trato de hacer mi reservación con ellos pero mayormente no me es posible
BORYS II dropped off U-Haul on time and put key in drop box along with a full tank of gas.
Brian W