Easy drop off, friendly staff.
SCOTT P
Customer Reviews for Cube Smart HSV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly employee very helpful
MONICA BHave the truck where I registered it to be instead of 15 miles away!!! I never will use uhaul again.
THOMAS MHonestly the best Uhaul experience we have ever had. Truck was ready and immaculate and the gentlemen that took care of us could not have been more professional and helpful. Awesome experience!
GEORGE DThe after hour pickup process could be improved.
VIVIAN JJohn is the best
MICHAEL KExtremely satisfied!
WINSTON DThe facility representative Juan, was very helpful. He explained everything and answered all my questions. Juan was very professional and very pleasant to talk to. He represented the company well.
PHILLIP FI will always pick uhaul for anything best storage company for me
ANTHONY DWork on the software needed to complete electronically and have a second way of providing needed information. Could not get the scanner to capture my license. Employee had to do it on his phone, which still took a few times.
BLAIN HNot friendly
Kimberly FThey always try to accommodate my needs
TERESA MEverything went great. The truck I reserved wasn’t back yet so they upgraded to a larger truck at no extra charge. The truck ran well and there was no problems.
JAMES SThere was a piece of a window blind left in cargo area and couple items left inside the truck indicating it wasn’t cleaned. The lady inside was nice and very helpful assisting me with reporting new damage noticed on truck.
JAMES LTruck was very old and worn out. Check engine light is on, door does not close properly. Key sticks in ignition. Replace this vehicle. Staff at site was very helpful and friendly though!
STEPHEN JEmployees go above and beyond to help their customers. Would recommend this place above any other
TERESA MTherese was a princess! Thank her for me.
ROBERT PExcellent service from CubeSmart. I needed to extend the rental time, no problem. They handled it with ease and let me know all options. Stayed past closing time to check me out upon return.
Macon CFix all of the stuff on the uhaul website and app that doesn't work most of the time. Constantly having to work around or through horrible uhaul software makes the rental experience extremely frustrating. No complaints about the equipment or rental location.
Ben RI tried to rent a one way move from Memphis Tennessee to Huntsville Alabama unfortunately they claim not too have any so I had to reserve a truck from Huntsville drive it to Memphis Tennessee and back to Huntsville witch coast me more money a lot more money and then the air stopped working and the battery lite was on and beeping and I even turned the truck in a day earlier it still was 540.00 dollars plus gas but the frustration was when I arrived in Memphis I passed a u haul and I counted over 55 trucks on this lot of all sizees I was was very upset to say the least and I informed the agent about the truck issues and I was informed that they would take the truck out of circulation and get it checked out
CHARLES WWas charged for fuel when I returned the vehicle with more fuel than was in it at pickup. Recommend going back to picking up vehicle with a full tank and returning vehicle with a full tank. Tire sidewall had a large slice in it that you could actually peel back and see the tire body cords.
ROY WVery easy pickup and dropoff
Karl ROvercharged. Unbelievable.
Robert CToo 44 minutes be to get reservations in the heat and the commenter they Caine to be opened or nit
Jennifer MI was late picking up my Uhaul truck. She was very kind. Great customer service
Sandy OEverything was smooth and went well.
Michael TThe office was unmanned on Saturday morning at 11:15 a.m., a prime time for self-movers. There was no instruction for leaving the returned truck, no confirmation of the return of the truck, and no confirmation of final charges. It makes the entire rental experience problematic.
PRESTON FThe return was easier than I expected and handled well by the personnel at this location
Fredrick RSee above
Tim SExcellent
Robert GThe truck sounded horrible I was scared to drive. The driver door did not close properly Check engine light stayed on. I would like a refund
BARBARA MSale light adapter assembly
Paul HThe rental and return process with this company was incredibly convenient. Their mobile app made everything a breeze, and the attendant at the location was friendly and super helpful. Highly recommend!
Shwetang PYou guys keep charging my card … why ?
Matamunoma AIt was alot oconfusion and disrespect from others b4 this location. However they did fine.
Tamiska JThe lady at this location was so nice and helpful!
Bryce BThe national office out of Arizona was a great help locating a 10' truck after over a week of searching. I rate them above excellent at their job and customer service.
Aubrey CSomeone needs to communicate if there will not be a dolly that you requested available instead of just finding out when you get there. I had to buy one from Lowe’s!
Kelly BProfessional and efficient. Highest rating.
lawrence bGreat service and friendly service
Kevin MHave dollies. I couldn’t complete my move because they didn’t have them available for rent.
Carol MOn September 30, 2023 I came in to reserve a truck to pick up later. Allison immediately started the paperwork and and had it done quickly. Came back later and she finished the paperwork and very kindly gave us the information we needed. We would definitely recommend your location to other people.
Donna ZThe mobile pickup experience was a complete nightmare I will never use uhaul again
Tangie MHire people that will get off their butts and come ck the U-Haul out when you bring it back . instead they wait till you leave and charge your credit card 50 more dollars. Not right what so ever.
DIANA BEnsuring that equipment that was paid for was indeed included with the rent. From what I could see I was still charged for the dolly I did not receive. It was made worse by the fact that I had no choice but to go with the 24/7 option because the location nearest to me was closed on Tueaday specifically, meaning I couldn't enter to get said dolly.
Karl UFriendliness, most helpful staff that I have encountered anywhere
Teresa MI ordered a truck in Madison AL where I live. The pickup location was changed 3 times and I had to pickup the truck in south Huntsville AL. This caused me to use extremely more miles and cost me a great deal more than it should have. Maybe your company can start adjusting the mileage based on the original pickup location.
Michael MHad to switch to a new location pick up due to nothing available. Had to run around to find the right size truck.
Tenika MI wish the location had a larger variety of vehicles to rent. I had to rent a 26’ truck when a 10’ would have worked. The staff was very helpful and accommodating.
Kathleen GReady on time, price as expected, thank you!
Laura Jthe receptionist was particularly chill
Casey TConvenient location and Theresa was very friendly but the cargo area was dirty with red clay. Needed to be swept.
Michael LWill be using this again
Edward WThe facility where I picked up was clean, offered a restroom, super nice staff. Uhaul website was the worst ever. SLOW, will not load on the phone. Couldn’t find location on my phone. I recommend this location because staff is super helpful but I can’t recommend Uhaul website because it’s not customer friendly.
Teresa MTeresa was courteous, friendly and a pleasure to work with.
Wayne JIt was a good thing that this location was open. The other closer to our move CLOSED BEFORE THEIR POSTED TIME!!!
Suzanne WAwesome staff, easy quick check out
MOHAMMAD STheresa was courteous and helpful. A pleasure to work with.
Wayne JB
JONATHAN A