Customer Reviews for Culture Caribbean Cuisine
(U-Haul Neighborhood Dealer)

Rating:

3.0

The gas was lower than it said in the truck I had to put more gas in it

Rating:

2.0

Did not receive dolly i ordered. No one on site to help.

Rating:

1.0

Apon arrival there was no one is the building I waited about 30 minutes until someone unlocked the door, I booked at 2pm paid 100$ deposit for 50 miles I only used 6 miles and was charged for 6 gallons of gas. I got 22$ back and on top of they went to lunch at the time of my return at 2pm waited for over 1/2 a hour till someone returned and they didn’t finalize my return till after 4 pm.

Rating:

1.0

The U-Haul application process went well. Truck was on site and key was prepared. Truck was dirty. The most challenging aspect is the location of the site. I would not suggest going there on your own or after dark.

Rating:

1.0

The lady told me to drop the truck before 12 pm which I did actually at 11:45am I was there till 12:30 and the location was closed and I got charged extra when I returned it in time!

Rating:

5.0

N/A

Rating:

1.0

This was a janky restaurant that was not even open to accept the return. I had to go behind the restaurant to the drop box and return the keys in the drop box. I was greeted by a homeless person asking for money. The alley with the drop box smelled like feces. Very sketchy place and not a good location to access a 26 foot U-HAUL. I parked it the best so could with what room I had. DO NOT RECOMMEND THIS LOCATION TO FUTURE CUSTOMERS EVER. Please, to the company…remove this address as a pick-up/drop-off location.

Rating:

1.0

Limited parking, lock box with keys is hard to locate if restaurant is using the door to go in/out. Very smokey because a restaurant also occupies the space. limited parking of rental items. I won't be using this location or U-Haul going forward. Truck had engine light on the entire time, wasn't clean or fresh smelling on inside...bad experience overall.

Rating:

3.0

Everything was fine apart from the right side mirror that would not stay in place while driving. It was very dangerous. Could not evaluate that before getting on the road and driving. Other than that, very seamless, very easy.

Rating:

5.0

Everything was handled well..

Rating:

4.0

Could use more lighting in the parking lot.

Rating:

4.0

People working in the restaurant there were extremely helpful in helping me return the truck.

Rating:

3.0

I reserved for 9:00 AM at a different location. I got a text sending me here. They open at 9:30. When you're loading and then driving, timing matters. Location is kind of sketchy, too. Read on. Homelessness is a real problem, and I feel for people in that situation. Someone was camping in my 6x12 trailer, (poor guy) as they are left unlocked. It had to be emptied and mopped. That caused additional delay. Employee who took care of me was great!

Rating:

1.0

Open Monday from 10-12 then goes to a 12-2 lunch break and just locked up and leave? Why open at all?

Rating:

1.0

Don't recommend this drop off location

Rating:

1.0

The parking lot had human feces and the whole lot smelt really bad. When I was checking the truck, I found a jacket, an empty bag of chips, and a semi empty bottle of liquid in the back of the truck. The self service part is really slow and tedious. The app is not friendly. This has been the worst Uhual rental experience so far.

Rating:

1.0

I was incredibly disappointed with my experience using U-Haul. I will never use U-Haul again moving forward. My original pick-up location was over an hour away and not a single employee tried to help me find a better solution. There was no attempt to make our situation better, no compensation for the extra gas used, no compensation for the extra time that I had to use from my already very moving schedule. This was one of the worst customer service experiences I have had, and I will not be returning. The drop off location was even worse, there was no personnel to talk to and while I was turning in the vehicle a man on drugs came in the parking lot and started looking at the trucks next to me. Overall, a terrible experience working with U-Haul from start to finish.

Rating:

1.0

You need to visit this location. You would not be pleased. Dirty, unprofessional.

Rating:

1.0

Maintain equipment, the truck rained poor

Rating:

1.0

This was the absolute WORST service experience I have ever received in my entire life. First, I am told to arrive early only to come to an empty business. Waited around for 15 minutes for someone to show up (they never did) and until I could get through to a representative on the phone and get my car. Next, there are no dollys or furniture pads that I ordered in the truck. I wait on hold with a customer service representative who tells me to go to another location to collect the dollys and furniture pads and gives me THE WRONG ADDRESS. Now I am driving on miles I am potentially being charged for. It gets even worst. I get to the next location and they do not have any dollys or furniture pads!!! They ask why I came without calling first. BECAUSE A UHAUL REPRESENTATIVE TOLD ME TO. I call back your customer service line, because now I am in a situation where I CANNOT COMPLETE MY MOVE WITHOUT A DOLLY. Customer service is entirely unhelpful and continuously transfer me around even though I tell them I am on a tight schedule as I am moving that morning!! There is nothing any of your employees can do for me except refund me the $44 of the items I reserved, meanwhile I HAVE TO BUY A DOLLY FROM YOUR STORE FOR $60?!?!?!?! WTF!! After this I am driving home to try to pack up and move in time and someone from the original location calls to tell me he has arrived (nearly 2 hours after the scheduled reservation and has the items). Are you kidding me?!?!?!?!? I have no choice but to continue home as I will miss my movers and wifi instillation If I don't arrive at my move in time which is 3 states over. I had to rush the entire way. I thought it could not get any worse but alas, when I went to return my truck nobody is at the location yet again and the app will not work to allow me to return my truck virtually. MORE WASTED TIME ON HOLD. I have been treated like my time and money mean absolutely nothing. The fact that I informed you that I would have to pay $60 to your store to buy a dolly because of your company's failure and was only met with a $44 refund in return is infuriating. I was late to my wifi instillation because of your incompetency. I honestly feel that I have been stolen from. If this is not solved I will be sure to write a public review detailing this experience and let everyone know how absolutely horrible this has been. Thanks for making my moving experience 10x more stressful than it had to be.

Rating:

1.0

The worker at this location is one of the rudest and most unprofessional employees I’ve ever seen. I had checked in for my reservation the day I made it, nearly two weeks in advance. The day before my reservation, 15 minutes before he closes (Sunday 2:45pm), he calls me to tell me that my reservation is after-hours. My reservation is at 11 am on a Monday. According to Google, his locations hours are 9-4 on Mondays. When I informed him I made the reservation specifically to be during business hours so I wouldn’t have to do a remote pickup he said it wasn’t his problem and that I would have to change the reservation. I said I don’t understand how it could be my fault that his hours on Google are wrong. I felt lied to. He said I should be thanking him for even calling me to adjust my reservation if I didn’t like it I should go to a different location. Mind you, this is 15 mins before he closes the day before my move. This man is callous, rude and disrespectful. His store is dirty, his equipment is not well kept. Our truck clearly had a deflated tire which kept us off balance the whole trip. I hope you fire him.

Rating:

2.0

Dangerous looking area by dumpster. Had to look for a while for key drop off location

Rating:

1.0

I would not recommend you let anyone with larger trucks drop off here unless the staff is prepared to clear space for them. Parking in the lot was not only extremely difficult but unsafe. There was a man who I think was sleeping in one of the trucks? He came out and stood and stared while we parked the truck with difficulty but said nothing to us other than something in what I think was not English. Additionally, there was no instructions on where to drop the key off. If it weren't for a kind man across the street informing me where it was, I would have had trouble finding it. The next day, I was called regarding the key because they couldn't find it even though I knew I dropped it in the drop location. They found it later but after a long, stressful day of moving without the equipment I reserved, I was extremely frustrated. Please communicate better with your patrons because the only part of the process that was smooth was when I wasn't dealing with a UHAUL representative. Hopefully, I won't have to use Uhaul again.

Rating:

5.0

Dropped off late in the evening. The staff were friendly and helpful.

Rating:

4.0

Imperial Movers were a great help

Rating:

4.0

We reserved a truck for 9 AM but the store didn’t open till 920. But overall was a good experience and would use again.

Rating:

5.0

There was trash/leftover moving stuff in the back of the truck when we opened it. But the location was great! Very helpful and welcoming staff.

Rating:

1.0

Help him with customer service....

Rating:

5.0

The u-haul rep was pleasant and the transaction was seamless…

Rating:

5.0

Super friendly dude at the front desk. I was actually a little disappointed that I returned the truck during off-hours and wasn't able to say thanks and goodbye

Rating:

2.0

The location close early, you have to do a self check which is a very annoying long process, in with delay my schedule time with the truck, then the previous user of the truck put no gas so before running out of gas had to rush to the gas station

Rating:

3.0

have more vans at this location

Rating:

3.0

The truck was on empty, requiring me to get gas immediately, and the dolly that I paid for was not in the truck.

Rating:

5.0

I really appreciate the service

Rating:

5.0

Everything is perfect thank you

Rating:

1.0

The lot is a disaster and the gentlemen over the lot has no sense of customer service or ability to keep the lot together. Cars are parked over the uhual, there’s no designated space to leave the usual in. I couldn’t imagine dropping off a bigger U-Haul without assistance from the rep or a friend because it’s so overly packed and ill maintained. He’s dealing with 3 customers at once. It’s just bad.

Rating:

5.0

friendly

Rating:

5.0

I was helped by a gentleman whose name I did not catch. He was very kind and he offered to help me return my vehicle. He was very professional, personable, and made the process much easier.

Rating:

5.0

Everything was excellent. I will give them your company.

Rating:

5.0

The first van I tried to use had some issues, but the wonderful man working there quickly got me into a van that worked wonderfully.

Rating:

2.0

The location gives very much restaurant vibes! To have to do everything online and then to load you ID on the App is pointless for talking to someone in person! I should be able to do everything online and grab the car from the APP.

Rating:

5.0

Glass was on the pull out .

Rating:

2.0

Very dirty disorganized and it took them a whole day to check in the truck

Rating:

1.0

I had to go to 2 different locations bacuse one of them was not able to get into their U-Haul system. That location was F&M auto, so this location which was the second one the person working for U-Haul was very rude and not helpful. I will not be visiting again

Rating:

3.0

Nice man but very disorganized.

Rating:

5.0

My truck booking was cancelled without a reason. Had to make a new reservation n there was no dolly or pads in the truck. Requested refund couple of times. A bit frustrating start, but the day went well n move was completed as planned.

Rating:

3.0

It was just average nothing special about the location

Rating:

5.0

The person that assisted me was great. He had to get involved because the self pick process was poor - it was my first time and unfortunately it didn't work well for me, Thankfully there was someone there to help.

Rating:

5.0

I’m only suggesting that I you should take advantage of the Caribbean Cuisine after returning the vehicle.

Rating:

5.0

You are doing great

Rating:

3.0

Make sure the trucks are working properly before renting them out

Rating:

3.0

The attendant was very helpful and quite friendly. Made the pickup and return processes very easy.

Rating:

2.0

While my U-Haul attendant is a very nice gentleman and very personable and helpful, I hate that he has to work in such filthy conditions. It seems the building he has to work from is old, cold, and generally in need of repairs and updating. There is no amount of mopping he could do to make that location clean enough to honor him and the patrons that enter. That is the only reason I gave the location a below-average rating.

Rating:

1.0

Office is so dirty

Rating:

2.0

Lot of location is very dirty and full. Hard to navigate .

Rating:

5.0

More parking space

Rating:

3.0

I paid over 70dollars for 4 hours

Rating:

1.0

The van reeked of Smoke , liquor and dog hair. The seats were covered in dog hair. The back of the van was covered in dog hair. I literally had to clean it myself so I wouldn’t sneeze to death There is no parking there isn’t even ample parking for the vans and trucks that they rent when you call customer service they are amazing people very sweet but the actual people who work at this specific location are disrespectful, rude and Will berate you for not having experience driving these oversize vehicles as if everyone in the world drives oversize vehicles on a daily basis. It’s ridiculous the way he berated me for not being able to park. A large van in a small area was absolutely disgusting. I will never recommend or, give one red cent of my money. If this was the last U-Haul on the planet, I would move my things on a bicycle before I gave them another dime of my money.

Rating:

2.0

Nice customer skills when they finally open up.

Rating:

1.0

Tried to return the same day but two men who clearly did not work there were looming around the parking lot and made us concerned about being robbed upon returning the truck. Employees were fantastic! Not their fault at all!

Rating:

2.0

App is awful. Could not figure out how to easily locate truck. When I was awaiting approval I could not figure out what the issue was! Apparently I needed three emergency contacts and the app didn’t tell me. I had to call customer service twice to get approval and locate truck. App is confusing and not easy to use and I am a PhD student at Johns Hopkins University.

Rating:

4.0

It's better if you set the prices of fuel basing on the journey than being speculative upon fueling the car upto where we find the fuel bar. Sometimes we put more fuel than we expected.