Better wifi at the location would help signing in.Elliott D.
Moving Truck Rental in Baltimore, MD at Culture Caribbean Cuisine
(U-Haul Neighborhood Dealer)
Baltimore, MD 21201
Services at this Location:
- Mon: 11 am - 6 pm
- Tue: 9 am - 6 pm
- Wed: Closed
- Thur: 9 am - 6 pm
- Fri-Sat: 9 am - 3 pm
- Sun: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Baltimore, MD 21201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Good service, would use again.ROBERTC M.
There is no one at this location to talk to and no signage as to where the drop box is located. WE had to search around and found it.Rita H.
Rep was rude and didn't have time to answer questionsCRYSTAL L.
Don't drop off here, avoid if at all possible. Absolutely terrible drop off experience. Got to the address at around 6 pm, pulled into the parking lot, and every empty spot had a no parking/private property sign. I called the number provided to me, and the associate who answered contacted the owner of this u-haul facility, and they stated to "park by the dumpster", which also had a no parking sign. The u-haul associate told me if I had any further questions, to go into the curry restaurant next to the parking lot and ask someone in there. Afraid I would be fined, I temporarily parked the vehicle and went into the restaurant. There was a line out the door, I walked in and asked a worker for help with a u-haul drop off, they said they couldn't help me, and that no one there could. So, I parked the vehicle as best I could, put the keys in the hard to locate drop box, and left. This location needs some attention, and the workers there need to be more helpful to u-haul customers. Why run a u-haul location if you don't have the ability to do it properly?Jamie K.
Terrible location to drop off a 26 foot truck.ASHLEYRENAIRE D.
Little hard to find but trucks gave it away, very helpful man checked us out.PETER K.
The equipment i PAID for was not onsite or available. the trucks gas tank was not refueled and almost on empty when i retrieved it.Miles C.
The agent Frank was not availble at the time of pick up on. Thursday, May 6, 2021 at 3 pm. The truck was in good condition and was very good on gas. I do have a dispute about an additional $10.96 that is set to disperse from my checking account THAT I DID NOT AUTHORIZE. PLEASE RETURN MY $10.96. Lynette Lane Miller.LYNETTE L.
I was overcharged for a uhaul and need a refund due to being overcharged $12 and the uhaul was hard to drive and was not cleaned!LATARSHA E.
It's extremely difficult to return a truck without assistance. Trucks are parked too close together, and the only way to get a truck into the space is to back it into the lot. Very very difficult for the average person who is not a certified truck driver.Joshua L.
The salesman was very nice and personable.CONSUELLA S.
Location is sketchy area Very bad customer services. The man called us and told us to come inside rather than recommend the contactless 24/7 mobile services. Then when we went inside he then made us do the mobile 24/7 service. The location did not have the dolly we requested but instead gave a very large cumbersome appliance dolly that was not useful. Overall very bad experience.Lauren B.
Absolutely horrible. The individual I dealt with was a good guy and very friendly and helpful. However the store is an old grocery store that is empt and has old coolers leaking. Took 15-20 mins until I got into the vehicle. Couldn't even do my pre truck inspection there due to safety concerns of people walking up to you randomly. Also due to the location sharing a lot with another company with them beeping at you to get out of there way. Also instead of looking for a location close to our house they listed one 40 mins away. Talked to customer service about switching drop offs and the customer service member seemed arrogant that I couldn't drop off at a closer location. Also fuel tank had only 1/8th of a tank in a 26 ft box truck???? Why would this ever be ok or allowed?MATHEW L.
There was no rep present at rental, they were in the rear of restaurant. My vehicle tires was low. The rep helped me to get a vehicle w/o a prescheduled reservation. The drop box tube was offset, so my key fell in door not tube. I don't know if you clocked my return time.MONITA H.
The man working at this location forced me to out myself by asking me repeatedly if I was transgender even while I tried to push conversation along, it really made me doubt if I'll use your services again. From a trans person, do better U-Haul. The lesbians care about the queers and You should too considering lesbians are your best customers. No this isn't a joke.Sean R.
Scary and uninvitingTANICA R.
The process was super easy. The customer service rep was on her â€œAâ€ game. I was pleased with the whole experience.Tunicia W.
- I wish charged for something I wasn't suppose to be charged for and he told me he would fix it but didn't - I tried to get me to sign the contract before checking the mileage and gas level when I said something about it, he stated about me saying I was in a hurry. I never said that. - He lied to the UHAUL CSR that he was outside cleaning a truck when I was calling him on his cell because I had a reservation for a truck but he wasn't I there. I drove pass the truck area and he was not back there. - When I first made a reservation, I couldn't take the truck because none of the equipment was on there. I can go on and on but you get the picture. And yes! I have video proof and WILL BE reporting him.JAHMIA S.
fill up the gas tank before you give it to a customerVictoria S.
The drop-off procedure was very easy and fast, just take photos of the truck to show conditions, the fuel/odometer, etc. The lot was smaller than the one we picked up at which was nice since it was easier to manage and less overwhelming. The only issue that at night the area the lot is in seems like it could be a bit dangerous. I definitely would not have wanted to be there alone at night (which was when we dropped the truck off). Unfortunately not much can be done about this though. Mostly a caution for future customers.Edward D.
Very pleased. Recommend this location for any location in Baltimore City. Nice manager!HARRIET R.
Everything was GREAT!TWANA A.
Nothing everything was good.Katie L.
Specific instructions for pickup before appointment would improve the process.Tyshia J.