Customer did not leave a comment.Mark H.
Customer Reviews for Cumberland Auto Service
(U-Haul Neighborhood Dealer)
Cumberland, VA 23040
(Located less then a 1/4 of a mile east of the town of Cumberland)
Services at this Location:
- Mon–Fri8 am–5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.jordan L.
Do a security check with trailers to make sure the renter secured to trailer properly.Cynthia J.
Customer did not leave a comment.Phillip S.
Customer did not leave a comment.tuwana T.
Customer did not leave a comment.HECTOR L.
Customer did not leave a comment.Bonnie S.
Very nice people. Helpful with directions.Michael B.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.Cheryl M.
Customer did not leave a comment.Tiara W.
Was an amazing experience...quick and easy. Thank you!Nicole R.
Customer did not leave a comment.CUMBERLAND C.
Customer did not leave a comment.michael W.
Customer did not leave a comment.Freda M.
Nothing- the assistance given over the phone regarding my questions was so very helpful. So nice to be able to actually get a uhaul place on the phone! Not the case with others we tried.Kevin W.
Customer did not leave a comment.Caz J.
Customer did not leave a comment.Tamara F.
My reservation was moved about two hours before pickup and pushed to the next day. I called to get the truck, wasn't there. The rep went out of his way to find a truck and call meâ€¦. It was SIXTY miles a way at a desolate lot. Had to do the phone thing, was a massive inconvenience to have my reservation moved and then almost not getting a truck. Didn't have a rep to talk to about how I got screwed last minute, a phone rep just said she'd waive 60 miles to get out there.Ryan F.
Customer did not leave a comment.Kevin S.
Bring the Uhaul closer to the Customer. Listen to what your Customers are asking for. Learn what a guarantee really means. Was not the personnel at the pickup it was how far we had to go to pickup rental that was poor. Customer service called less than 24 hours before pickup to notify us there was no truck (which was guaranteed) available. Way to many excuses way too late.Thomas P.
This was not the location I made my reservation for pickup. I did not receive notification that it had changed until 6:30 PM the night before I was to pick up at 1000 AM. This location was 53 miles from my house vs 16 miles for the location in my reservation. I already had helpers lined up. The scheduling department closes at 7PM so there was no one to assist. The scheduling manager that I spoke to the morning of pickup did credit me $50 for the guaranteed reservation location not being available and extra mileage since I had further to bring the truck to get to my house. I would have appreciated a little more notice of the change. A phone call instead of a text would have been nice.Michael H.
I didn't experience anything you could have done differently.Laura W.
Why are the chains so long ?GENE C.
Customer did not leave a comment.Adam S.
Put Diesel engines in vehiclesJared C.
Customer did not leave a comment.Craig H.
Customer did not leave a comment.AARON L.
Customer did not leave a comment.Nicholas M.
Customer did not leave a comment.Brandy B.
WHY WOULD THIS LOCATION TELL THE CUSTOMER , "you have to hook it up yourelf" . I know nothing about U-Haul , I just rent them. " I waited an hour for a man tocome back from lunch after driving 54 miles to get an auto trailer. He never hooked up the lights . All chains were hanging under trlr. I drove from Cumberland to Dallas, Tx with no lights hooked up. I never knew that the hubs were able to be let down and i could get out of auto AFTER driving it up on trailer. I crawled through window and tried to push button up for window . I was partially unsuccessful. drove through rain- sleet and snow with my car widow gapped. My father died and i had to clean out his apartment in Henrico, Va and take possession of his vehicle back to Tx. Richmond has a " Lack of U-Hauls" . Due to ONE WAY rentals :(Elizabeth J.
Thank you for a great experience! They helped guide me through the rental process and everything went well.Shou A.
Customer did not leave a comment.Keith S.
Customer did not leave a comment.May R.
Customer did not leave a comment.Julia D.
Vicki helped me Very, very nice people at the location.Bradley B.
Customer did not leave a comment.Ronnie N.
They were not open. The truck I needed to get had not been returned in the system but there were clearly two in the parking lot.Lisa J.
Customer did not leave a comment.NAZIF M.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.CHARLOTTEANN A.
It's a great location. The lady working at there is always really friendly.Jessica S.
Customer did not leave a comment.Daniel B.
Returned vehicle a day early but didn't get refund for unused time like other agencies. Extremely disappointingShannon M.
Customer did not leave a comment.Christina C.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.LUCY M.
Customer did not leave a comment.Coleman P.
Customer did not leave a comment.SUSANNAVAN RENSS B.
My rental experience was excellent! I was treated kindly and with respect. The lady at the counter was professional, knowledgeable, and helped me extend my rental. Perfect experience!Geoffrey B.
This location and people working were pleasant but I would not ever use uhaul again!!! I made a reservation over a week ago to pick up a truck in crewe, Virginia. Got a phone call yesterday saying the truck we reserved had vanished. We had to choose a new pick up location in farmville, VA and at a later time very inconvenient! Called prior to going to farmville to ask about truck they said it would be there at 10am. We arrive at 10:30am and our truck is not there! We weren't given a heads up or anything so we drove all that way for nothing!!! We then get sent to Cumberland where we were offered a 20 footer instead of the 26 because that's all that was available. This system needs some updates and much better communication. The fact that we had to go to two different locations after our first location was changed is mind blowing! I WILL NEVER USE UHAUL AGAIN!Brandon M.
Hours posted were not observed. Didn't have blankets but regional manager made sure 3 dozen were on the truck for us. U-Haul changes pick up location to be 40 minutes away .Rene S.
Perfect truck in stock and Cost less than quotedpaul M.
Customer did not leave a comment.Tyler H.
Customer did not leave a comment.Mark M.
very friendly and helpful....the only issue we had is that they didnt mark places on truck that were already scratched etc, but it did not cause us problems thankfullyGeorge D.
They tried to trick me into paying extra once I informed them that I already paid my balance.Jacob S.
Customer did not leave a comment.James J.
Customer did not leave a comment.Jerry B.
Customer did not leave a comment.Diane H.
Customer did not leave a comment.tami S.
Hate this place very dishonest people I need to talk to someone in charge of uhaul, my number is 9317878199Jesus L.
Customer did not leave a comment.Edward P.
Customer did not leave a comment.Velta D.
The owner came out on a holiday to open the lockbox for us. Mobile checkin in a joke and uhaul customer service is even worse. Highly recommend this location but dealing with uhaul was terrible.Jason S.
Customer did not leave a comment.Debra M.
Once again had to drive 45 mins out of the way to drop it off and the location was closed and trash and garbage was everywhere.Tucker J.
Customer did not leave a comment.Deborah S.
Very impressed! Easy renting and return!Clint R.
Customer did not leave a comment.debra B.
Customer did not leave a comment.Hazel T.
Be more understanding of customers needs.JUNE A.
They are always fantastic!!Sheila S.
Service at Cumberland uhaul was great.. I reserve a 26 foot truck so I could make 1 trip but they only had a 20 foot one and I had to make two trips and pay a extra 15 for the miles??paul M.
Wanted to rent trailer. I own a Ford Explorer... Why does no one know that u won't rent a trailer for this vehicle ? Had to rent a truck at considerable expense. Not very happy with uhaul. Will try another company .linda B.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.JAMES H.
We were very pleased with the efficient manner that our transaction was handled.karen N.
This was an hour from the location we needed. We did not know until the day of moving that we had to make more time to get truck and auto transport. The air conditioning in the truck did not workcynthia A.
Customer did not leave a comment.Micheal C.
I was very disappointed to be sent two hours out of way to pick up unit and it was not there when I got thereMICHAEL M.
Customer did not leave a comment.MARCOS C.
Customer did not leave a comment.Mariann S.
They did not have the dolly I reserved and was charged for. They told me I had to call Uhaul 800 number to get the refund.Therese W.
Vicky was exceptionally helpful and kind. The only issue I had an it was not with the people at this facility but it was with the guy who called me asking me to return the truck early. I rented the truck for a certain period of time and that is what I kept it for. i don't think U haul should be calling you asking you to return the vehicle early so they can rent it again.NELSON C.
Customer did not leave a comment.Wayne S.
Customer did not leave a comment.Catherine C.
Customer did not leave a comment.james M.
Customer did not leave a comment.james B.
Customer did not leave a comment.John R.
Customer did not leave a comment.WALTON M.
Customer did not leave a comment.Linda S.
Customer did not leave a comment.Marc A.
Customer service was great all involved were very efficient and polite. Glad I choose that location.Phil D.
Customer did not leave a comment.Adam C.
Customer did not leave a comment.Cassie A.
Why I had to drive to the next county to drop off the truck when there was a retailer 5 miles away from my destination is beyond me and your customer service rep was completely unhelpful in providing any kind of explanation. Having to drive a huge truck an extra 45 minutes after a long and exhausting day of moving was not only inconvenient, it was infuriating; compounded by the fact that I couldn't get ahold of anyone in your customer service office to discuss the matter the day of the move. If I had received notice of the drop-off location prior to the day of the move, I would have canceled my order because of the sheer ridiculousness of the drop-off instructions. It made absolutely no sense and no one could provide me with an explanation as to why I had to waste nearly 2 hours taking the truck to the next county, away from both my starting location and my destination. The only up-side is I was promised I would not be charged for those superfluous miles that result from this nonsense.KATHERINE T.
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