Customer Reviews for Cupps Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cupps Auto

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Norman M. on

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The woman at this location was very warm and welcoming. My family and I have moved several times and she was the most helpful person we have encountered yet! If we need another UHaul in the area, we will definitely be returning to her location.

david S. on

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Courteous, professional service as always. Highly recommend this business.

ANGELA W. on

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Very friendly and fast service

Cleo C. on

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Rachel L. on

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SARINA A. on

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Paula is absolutely wonderful and always helpful finds me a truck when she has none available at her location and always had a smile on her face. I prefer wilson st Uhaul over any others in the area!!

PAUL M. on

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Not really anything.

Marianela H. on

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Jeffrey F. on

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Billy B. on

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raymond S. on

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Michael H. on

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After hours drop on a Sunday. Plenty of space to drop a tow dolly in their rental lot

Lauren H. on

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I was told I could keep truck extra time because I had to drive back for a dolly that was not included. They also stated I would not be charged full mileage since I had to make a return trip to them for the dolly. The check out process took over an hour through the online. It kept reloading during the process.

Brad W. on

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It went well. There were no concerns.

James S. on

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Periodically the AC did no cool. Compressor may be freezing.

BRENDA D. on

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Got charged more for after hours. That’s ridiculous As many time I have use uhaul over several years. I will not go back with being charged for after hours. Always took it back after hours and never been charged. They also still owe me for over charging me from the start.

STEVEN K. on

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Tracey H. on

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Back end of tongue/hook up bumped into my bumper accidentally while service attendant was taking trailer off my vehicle ball. Not sure how to handle this because there was damage to my bumper. Can I get any help with this?

TOMMY H. on

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Initially running lights/clip lights weren’t on when plugging in the electrical. Employee

faith Z. on

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Drop off was simple and easy but pick up was lengthy. Would be nice if it there was a quicker pick up process.

Ryan L. on

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Wonderful service

Gregory B. on

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Really nothing. The experience was flawless. Thanks

Michael W. on

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Alexis H. on

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John W. on

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Michael R. on

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Was very helpful went above and beyond to help me secure the truck

Melanie R. on

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James S. on

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Lou D. on

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She needs some backup! Other folks at Cupps don’t know how to use the computers so she is a one-woman show and they shut down if she is sick or on vacation. She does a GREAT job but culturally folks in WV tend to stop in to ask questions or try to rent things rather than doing things on line or over phone first, so the line does get long

Anthony D. on

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Cupps always provides excellent service. I have rented equipment from them before and will do so again.

Robert Brian V. on

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Randolph M. on

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Jeffery Eugene S. on

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Paula Riggs made this rental a real enjoyment, her customer care and concern were above and beyond.

Douglas M. on

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Customer did not leave a comment.