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WILLIAM U
Customer Reviews for Cupps Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just returned the truck there. Nothing more.
TERESA JNothing. The staff were very friendly and helpful.
DENIS SNothing
CONSTANCE HReally nice people and very helpful!
NANCY PEverything was great!
KIMBERLY KJust keep doing what you do
WAYNE WEvery step went smooth. Very pleased.
Timothy AThe Person at the counter (Amy) ws fast, focused and efficient, everything went far better than I dreamt!! I will always use Cups in the future when I have (any) relocation occasions!!!
KEVIN BEveryone encountered was helpful and friendly
Robert BI will never pre-register again for self pickup what a waste of my time. Luckily to lady inside helped me out and checked me in I spent 20 minutes in the rain attempting to figure out what to do on the app. It’s a joke. And thankfully the site employees were compassionate enough to take charge and check me out. Other than that is was a pleasant experience!
VICKI LTrailer described as a 6x12 but the loading gate is only 5 foot so I couldn't even use the trailer. When I picked up trailer it still had items in it from the last renter. I was using it to haul a newly purchased side by side but it wouldn't fit through the 5 foot gate opening. So I had to return it the same day and they where closed when I got back . I expected a refund since trailer was not the size as described I think uhaul need to put a note in description that the gate it only 5 foot and not 6 foot .
JOSEPH HI had to call UhAul roadside assistance twice which forced my move to be extended to help pry the door open . All because the door to the UhAul broke and wouldn’t open due to the spring loaded mechanism failing on the back door. Was extremely frustrating.Uhaul dispatch ended up sending someone who propped it open with a dolly about 4 feet to allow the things to be removed.
KRYSTAL LFurniture pads we ordered were not supplied. No response from them when contacted with issues upon attempting to pick up
Jennifer MThe right front tire was showing wire, truck shook the whole time on 81
KIMBERLY BNice large parking area with lots of room. They have a large selection of u-haul products as well.
Charles CDirty and rundown. Personnel are very unprofessional.
WILLIAM MThe first trailer we picked up was extremely damaged and dangerous, the side of the fenders were dented in and the wheel was rubbing the fender wall. Wires were sticking out of the tires and we were very fortunate that it didn’t blow a tire. We rented from 9-5, but by the time we switched trailers after having to come all the way back, we lost almost an hour in a half of time. I feel that these trailers should be inspected after every use as this could have caused a major accident if both tires would have blown.
Kayla GI ordered moving blankets and never received any but there was a dolly I never ordered or used. Check in was easy drop off was easy would rent from this location again.
Angela MVery friendly staff.
Becky ELocation and truck was good but the app is horrible. If I rotated the screen while taking a picture or filling out a form it would kick me out and restart the entire process. It also wouldn't accept my location and I had to manually scan the pickup barcode.
Richard MPay Paula more. She went of her way to help
Robin KCups did a great job and everything was very simple and went smoothly
Chad HPark on the hill with the other Uhaul's. Great location easy to pickup or drop off.
Lance TGreat place. Easy to return to them plenty of space to get vehicles in and out.
Michael SThe pick up and drop off went very smoothly. Thank you.
Tammy MToday, you provided me with honest and excellent service. Simply continue as you are.
RUTHANN MOne of the mechanics at Cupp’s Auto was rude and nasty cussing at me because I was unhappy that the until rep was over 30 minutes late from my agreed pickup time the equipments wasn’t even ready for me to pick up and the rep got there and was a little rude saying I could have picked it up with out her the key was in a lock box. I was never given any feed back that she had changed the pick up time without approval to suit her personal needs and I was never informed that there was a pick up box for me not to have to wait for 30min past my pick up time! Had to call corporate location to get some assistance on the matter!
Curtis DEasy to coordinate with
Jeffrey BDo change a thing!
Brian MThe people that work at this location are extremely rude and disrespectful. The blonde woman behind the counter actually threatened to fight me. I had to call the cops!!
Joshua VAbsolutely, the lady that handles the customers there is GREAT, always kind and helpful! The best service I have ever received from a U-Haul location!
DEE TAlways great customer service at this location. I have rented here before. Paula is excellent and knowledgeable.
Kimberly WIt was fast as well as easy for the dro poff for the U-haul rental. Customer Service was excellent and they were fast as well as efficient. Thank you.
Sherri MThe woman who rented me the U-Haul lied and falsely charged me for two days when I only used it one day. To me I don’t do business with people who have to scam customers.
JEFF JCheck tire pressures before renting. One tire has low air. Noticed when trailer had load. Added air to tire. Mentioned low air to rental location, was thanked for mentioning low air.
Ronald GExcellent customer service and easy to work with. They explain everything in detail
TAMMY SEvery thing was great
Michael WMobil check in is the worst
Kyle EI did the pick up/return using the app and it took me 3 times to upload the photos on the return but other than that everything else ran smoothly.
Erin CJust allow extra time.
DANNY SThe self pick up was convenient only issue was it kept making me start over when I was trying to return the truck. I paid $10 for a dollie and it wasn't in the truck I really needed it with the side truck I rented
La WWill use this location when I move again
Wayne WAll Went well. I was surprised to see another haul lot much less distant from my empty out the trailer spot.
Daniel LIt would be a good idea for the office fo state when they close so that returns are easier.
Zachary HI arrived at the drop off location and it didn't even exist as a store anymore. So I had to call and receive a new pickup location to drive to. It was very inconvenient.
Michael R