Firstly my rental was not on my account after making a reservation a week prior which wasted 45 mins of my time. I had to make several phone calls to rectify this. Then the location had a car trailer hooked up to my rental so I had to take 15 more mins to unhook the car trailer. So after 4 phone calls and unhooking a car trailer I was finally able to meet my moving crew 1 hour late. Next time I move I am getting a moving truck from a different company.
TYLER D.
Cupps Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Martinsburg, WV 25401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The gas was not on full when I received the truck but was marked on full. I put extra gas in the truck before returning, was past full and still received an extra $53 dollars on my credit card account .
doris S.Cupps Auto was great. Helpful, polite and efficient. Best U-Haul location I've dealt with.
Perry L.Nothing -- my experience at this location was perfect!
JOE M.It's an auto repair shop with a U-Haul side business, so my ratings are more towards U-Haul than Cupps. I was told to park the truck with the others, check-in with my phone, drop the keys in the orange box (which is where again?). This is the same thing as self check out at the grocery store (which I abhor). Am I a U-Haul employee? No. Do I get reimbursed for doing the work of one? No! The whole do everything yourself and pay as much if not more than when actual service was offered is garbage.
Jeffrey J.