MYRON L. on 9/23/2016
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Service was outstanding.
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john s. on 9/8/2016
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Dropped off after hours Saturday no one around.Called them after holiday.To make sure I was all set. Was told no problem I was all set.
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Randall M. on 8/23/2016
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The folks @ Cupps were wonderful. Miss Paula was a gem to work with. Very patient and professional. My truck was ready when they said it would be and it was a pleasure working with them.
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brian n. on 8/11/2016
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Whats with insisting the blankets are folded?
We paid to use them....if you want them folded, let your employees do it.....I rented the truck but also didn't feel compelled to wash and wax it....
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Edward M. on 8/8/2016
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I had A reservation for 8 AM but there was nobody at the counter because the lady had a doctors appointment so I had to wait till almost 11 AM to get my trailer.
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Keith R. on 8/2/2016
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Was told truck would have cruise control. Pulled out of parking lot & noticed it didn't. Drove less than 2 miles. Returned to dealer & they are trying to charge me $80.00. Not right?
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omar i. on 7/31/2016
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Just a bit confused on how they try to tell me that I drove 13 miles, but when I used my own vehicle and did the EXACT route that I used the u-haul my car only marked 7.3 miles. I know that $2+ should be a bid deal, however if they do this to every customer that walks in there and rents a u-haul, how much more money they are making by ripping ppl off?? I lived in Virginia Ave and need it to drive to Rock Cliff drive by Kings Pizza (right next to it) how you going to tell me that I put 13 miles on the truck?? when is only 3.some miles apart. I will not rent a U-haul from this location. Thank you!
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jose t. on 7/8/2016
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No complaints, thank you for everything.
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Jackie G. on 7/8/2016
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Awesome service as always!
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Caroline G. on 7/7/2016
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The staff was terrific!
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Roger P. on 7/6/2016
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Running lights did not work. Brake and turn signals worked fine. Trip was made in daylight hours so there were no safety issues.
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raymond a. on 7/6/2016
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Very smooth experience! Will definitely use this service again.
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david s. on 7/5/2016
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I've been to Cupp's in the past to rent
a Uhaul truck. Each time has been a very good experience. Staff is very helpful and friendly. I wiil definitely go back when needed.
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Vicki B. on 6/1/2016
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We booked the rental online and chose a time for pick up-- 8am, once we arrived we were told "the lady who does that doesn't come in until 9". We had planned our day around the time available on the website and we were quite upset to learn now that we would have to alter our plans. Upon our return the "lady who does that" told us that she had to check in all the trucks from the day before and take care of a mess that had occurred the previous day before she could get to us. She also took care of a gentleman who came in after we did. We were detained another 40 minutes.
The van was a rather newer one and in nice condition...the only concern with it was the passengers side visor was detached from the roof and it hung down almost to the point of the passenger hitting their head on it quite a bit.
I will never book online again with U-Haul, I will call the location first and when I get no one to answer, or am told " the lady who does that is busy"...I will find another way to move my belongings.
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Peter F. on 5/26/2016
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Charged me a cleaning fee for a clean truck. I swept out the rear of the truck and made sure the cab was free of all debris and trash.
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