Had a 10am appointment and no one from u-haul showed up. Someone from the auto shop got ahold of u-hula and hooked me up 30 minutes later. Would be nice to have a representative from u-haul arrive on time for there customers.
Trailer Rental & Towing in Martinsburg, WV at Cupps Auto
Moving to or from Martinsburg, WV? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Martinsburg, WV 25401 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Martinsburg, WV
Cargo trailers in Martinsburg, WV are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Cupps Auto!
Utility trailers are perfect for towing large or oversize cargo in Martinsburg, WV 25401. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Cupps Auto provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Martinsburg, WV and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Martinsburg, WV online today!
Trailer and Towing Supplies
Your instructions for after hours pick up and delivery were very confusing and difficult to find. I bought fuel and brought the van back to the store an hour before the deadline, but I could not locate any messages on my phone with instructions for returning the van. I could only find email messages about picking up the van; none about dropping it off. And none of the messages from uhaul had any information or links or phone numbers to call for information. So I parked the van in the same parking spot where I found it, cleaned the van, took a photo of the dashboard to show mileage and fuel level, and out the key in the â€œreturn keyâ€ drop box by the front door. When I got home, I saw a separate text message with a link for information for checking in the van. Too bad I couldn't find it with the email messages about picking up the van. Then Uhaul charged me $20 for not following directions in returning the van. You could do better if you made it simpler for your customers to follow your procedures. Many of us want to follow the rules, but you need to do better in providing the information we need. Thanks.
Let them know that you can drop it off when your done and go. Not to wait to see if anything else needs to be done
The self check in is a little time consuming, but the gal who checked me in was great.
Very easy to use. Staff very friendly.
I always rent from Cupps Auto and will do so again. Friendly and professional service. Clean vans. Easy pickup and drop off. I would have liked to have seen masks worn by staff and customers during the pandemic. Overall, always a positive experience.
Initial App contact is poor. Very tedious to check in and finally get the code to unlock the padlock, get the ignition key and begin.
Cupps was beyond unhelpful. Counter service was rude, had no knowledge of anything pertaining to Uhaul. I will never ever recommend picking up a Uhaul from Cupps to anyone I know.
Very easy process, friendly service.
Rental was fast and simple
The lady who rented me the equipment was incredibly nice.
People left as soon as i got there no one wanted to help very rude thinking next time i will use someone else
Very very rude people lady was very disrespectful and in welcoming and threatened to charge me for stuff I never used and refused To take the keys until I move the vehicle three different places everytime I move the truck where she wanted she told me I had to move it again and then wouldn't accept the keys and said she would bill me for another day and was yelling and screaming at me called me a Bitch
Make sure you call someone before sending a tow truck to their home. I was in the middle of cleaning it and you guys had it towed because someone called and said it was stolen when it wasn't. I had to go to Cupps to clean it out so I would not get charged for it.
When I booked this it was in person p/up. UHaul changed that AFTER THE FACT, apparently sending me an email the following morning about the time I left my home and I don't use my phone for personal email! I got there 1/2 hour early and it STILL took me 2 hours to get checked out which ran into my time which UHAUL reps made no allowance for! Talked to 3 UHaul reps - 2 literally hung up on me and the man behind the counter at Cupps REFUSED to help me, said he could not. I also heard the Cupps employee denigrating people based on political party, which I assumed was directed at ME. These people are horribly rude. UHaul reps were useless AND rude and UHaul does not have their policies stated properly on their website regarding their 24/7 bookings and contact requirements. My main contact had just died and I had no one else to list, which would not have been a problem if I had known the other items I could have used. The whole experience was just ridiculous. Never again.
With the whole process being automated, the pickup/dropoff locations really don't matter.
Comment - I put gas in the truck to where it supposed to be. I got a charge for gas disappointed.
Answer ur phones and actually tell ppl about fees before u rent a truck instead of screwing with ppl
We went to this location because our original on online rental was not available at the other Martinsburg location. Thankfully when I called the 888 number, a wonderful staff person was able to set this up as well as give me a $50 refund due to the failure to have the equipment available.
We went to pick up our truck and we did all of the checkin processes and were unable to obtain the 4 digit code to retrieve the truck and the people at cupps were unable to help at all. It was horrible. Then we spent over 45 on hold with U-Haul trying to get it straightened out. We were over an hour late picking up our truck. People waiting over an hour to help us move. It was a horrible way to start a stressful day.
We have rented a UHAUL from Cupps Auto 3 times in the last 5 years and wouldn't want to use anyone else. They have always been communicative, informative and just all around great people to work with.
Straightforward experience. Recommend viewing Truck 24/7 "how to" video on U-Hual website before arrival. No mobile data connectivity issues using Android phone on Ting. Approximately 20 minutes from log-on to driving away. Fully fueled truck with clean cab and cargo area.
The person that handles the rentals and hook ups is arrogant and rude. His attitude changes when he gets outside away from the owners. I will never use this site again: and plan on passing the word. I am very well know in this area.
This was not the original location I was suppose to pick up my 26 foot truck. The origial location was suppose to open at 9am. 9:15am there was still no one there. I called UHaul customer service and they looked into the situation. They said they did not know why the location wasn't open but even if it was open, the truck I reserved was not returned so there was no truck there for me to rent. It is now 9:30am, still no truck, and 4 people waiting at my house to help me move... another truck was located, however it was only 20 feet, and we had to drive further to pick it up. I would love to know how I make a reservation and the truck just isn't there. I would love to know why I wasn't contacted that that was the case so we could have figured this out before I was sitting at the original reservation location. Moving is stressful enough and then to add this unorganized mess on top of it was very unsettling.