Customer did not leave a comment.
Ivan U.
Customer Reviews for Custom Bunk Beds
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you!!
JUAN J.The staff working in the office and on the lot were both extremely helpful and knowledgeable with the equipment and the rental process.
Robin W.Reinstate sending me the return link via text.
William F.It was a bad experience, Customer service was very bad, I have to wait for almost an hour to get my car, when I got a car , wasn't even instructed, I was asking everything.When I brought car back, it was in a very good shape nice and clean,.they charged me for a cleaning service $25, . I left car at the same shape when I got it. I was trying to be nice and I left very good pads for over people to use., unfortunately they decided to charge me $25 to clean up that pads, I felt that I was scammed by this company . Very pure service, I don't think I ever used U-Haul in Antioch..
Elena M.I highly recommend against the self-pick up option for customers. It was absolutely inefficient. From the time I arrived, it took about 1.5 hours to successfully access the truck. There was an issue with the app/browser that gave me an error that said equipment had not been reserved for me. I talked to 5-6 customer service reps that confirmed a truck had been reserved for me - each rep threw me in a loop where I had to repeat myself. The technology to self-pick up a truck is not there yet unfortunately.
ALEXANDRIA A.Please see comments above regarding drop off time. Thank you.
Debi A M.We had trouble logging into website to pick up truck. After many attempts and about 30 mins, we finally completed the check in process, but it was very frustrating for a time. Everything else went fine.
DIRK T.I drove the u-haul to my house where it did not start again until after I fixed it. Which was after I barrowed another truck to move what I needed to move. I didn't even get to use the u-haul at all.
CARL D.They lady in the office is one of the nicest person I've ever worked with!
Tamarra T.Great customer service
ANDRE G.Save photos of driver headshot and from and back drivers license
William F.Be more people friendly. The office said Open but the lady said they were closed.
Simonpeter G.Nice service
Emanuel S.She was very nice and helpful.thank you.
HENRIETTA H.Maybe get an office cat?
Gary K.Customer service
Lynnea H.Return was made easy
Colleen A.This is a GREAT location! I will recommend to anyone and if I ever need the services of uHaul I will go, specifically, to this location. Customer service is outstanding!
Michael C.We use this location because they are convenient. Positives - Check in was fast Friendly The gentleman who checked in our return was amazing kind and wonderful (deserves a raise FYI) Negatives - Truck back was filled with spider webs and floor of bed was dirty (asked to have it back the way we got it, well we cleaned it for them and removed the spider webs)
Tanya C.Just keep doing what you're doing Thank you
Vanessa J.Keep up the good work
George L.Truck broke down before I could load my things and after I put gas. I had to pay for movers twice because I was prevented from moving the day I planned due to the truck condition. Road side assistance took 3-4 hours to come. Unexceptable!!!
Sarina P.Water cups
Eric F.Fast , efficient checkin and lots of truck inventory
Daviya S.Great customer service good pricing thanks Uhaul
Darrell K.I am sure the lady who works there is a nice person but she seems stressed. She isn't very warm. Like I said probably stressed. The young man is very nice.
Pamela F.Fix the website. Very slow, times out. Took almost 20 minutes to return the truck using the app.
Steven S.Vehicle is in very very bad and old condition.
KISHOR V.Not charge for a full tank after giving me less than 3/4 full.
Patrick H.Very efficient and nice staff and made it extremely quick to get my truck. 0 complaints
Anthony W.They overcharged me over 200$
Tyrique S.Excellent customer support!
William F.The truck I rented had lights that shined down immediately in front of truck. The driver mirrors wouldn't stay in place that I placed them, so was very dangerous trying to change lanes. I understand these trucks are constantly in use, but , just like airplanes, they need attention to safety. I'm not sure if I would rent again as very dangerous
Harvey E.They charged a minimum of 60 miles for in town usage. I still have yet to get a refund for the miles I didn't use which was over 40 miles
Crystal J.Nothing good service
David B.Windows dirty and could not reach to clean. When I brought it back I didn't realize I was supposed to sweep it. I would have done it but the sign was in back of van and who the heck reads back? It wasn't in contract and I wasn't told ahead of time. The clerk was rude. The sign said $25 charge and she charged me $50 and said it was filthy. It had a little debri and I wish u had my phone to take a picture but didn't. She screamed at me that there was oil stains but I didn't have anything with oil so that was a lie.
Mary T.Again, great experience. Helpful and attentive.
Victor C.The signage up front could have been clearer. I knocked on the door of the home owner up front.(because it looked like it could be the office)
John S.Best rental moving equipment and friendly staff.
VIENA M.Very understanding and great customer service
Shari M.All good
NICHOLAS C.Our rental truck was missing window crank knob. A little difficult to roll windows down, but wasn't a deal breaker.
JOHN B.Excellent place and good customer service
Jesus N.Checking in via the mobile option was very difficult and even more complicated if you'r running late. The location of the pick was at a giant birdhouse that stunk like bird shit and bugs & birds flying all over you and around you as you try to figure out the complicated mobile check-in. And the lock that you had to open was set with letters that spelled out PUSY. The inside of the windshield hadn't been washed, ever, it was filthy. This place was not very clean or professional, wouldn't recommend this Uhaul to anyone.
Christopher T.Opening at 10am seems awfully late for a mover trying to get an early start on a full day's move. This location needs to rethink their hours to be more customer friendly.
MARK H.