Customer Reviews for Custom Bunk Beds
(U-Haul Neighborhood Dealer)

2846 reviews

2425 Willow Av   Antioch, CA 94509
(Off E 18th St near cemetery)

(925) 757-2587

Hours

  • Mon-Fri: 10 am - 1 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(925) 757-2587

2425 Willow Av
Antioch, CA 94509
(Off E 18th St near cemetery)

Services at this Location:

Hours

  • Mon-Fri: 10 am - 1 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Fair enough.

MARIA M. 
Rating:
4.0

The u-haul is very good place to come and rent from. Each time I have come here it's always a good experience.

GERALD S. 
Rating:
5.0

Customer did not leave a comment.

DEJANAE D. 
Rating:
5.0

Customer did not leave a comment.

TLALOC V. 
Rating:
5.0

Customer did not leave a comment.

Ebony O. 
Rating:
5.0

Nothing. This place is excellent.

JEFFREY M. 
Rating:
5.0

Service is great, safe environment, cov-19 distancing safety procedure. Thanks for your business.

Daniel S. 
Rating:
5.0

The best place to rent a uhaul .

Rodney J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Always a pleasure to rent from this location! People are pleasant and knowledgeable, equipment is always in excellent condition and procedures for check out and check in always runs smoothly!

Stacey C. 
Rating:
3.0

The truck need to be tuned up and running efficiently cuz it burns a lot of gas

JOHNNY P. 
Rating:
3.0

Bad customer service. Rudeness and I felt discriminated by the owner ( manager)

ADILSON D. 
Rating:
5.0

Everything went amazingly fast and easy and most of all fun with all the masks and social distancing

SUSANNA B. 
Rating:
3.0

Have all info on hand so check in time is quicker. All of customers had to stand in line 2x once for register and then license & contract info .

JOHN R. 
Rating:
2.0

They are only open to 1:00 and making it my responsibility to park the truck in the exact spot between two other trucks also I had reservations on line but it took a very long time to check in and the process to check in was lengthy and entirely my responsibility although it was about 2:00 pm and there was several employees on site.

JAMES R. 
Rating:
5.0

nothing

YADER B. 
Rating:
5.0

Service was

JUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

LESLIE M. 
Rating:
1.0

The lady who manages, she doesn't have a good attitude at all, they are very rude and misbehaving. I will never come back to this location. And I don't recommend it to anyone.

MOHAMMADHALIM D. 
Rating:
5.0

Customer did not leave a comment.

HAISUNNI F. 
Rating:
1.0

Customer did not leave a comment.

ABDULFATAH K. 
Rating:
5.0

Customer did not leave a comment.

RAUL L. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

The staff were really helpful in getting the trailer attached to my truck and provided tips for using it for towing a car.

Adenilson C. 
Rating:
5.0

Customer did not leave a comment.

Bryon A. 
Rating:
5.0

Nothing

Diana E. 
Rating:
2.0

The lady wasn't friendly at all. She told me to go outside and upload my license, which I did. I guess there was something going wrong on her end because I kept showing her that it went through. She wasn't very helpful, but an hour later she found it. She couldn't even find my reservation initially.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Teresa V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Teresa V. 
Rating:
1.0

No QuiQuit treating ur customers like they r not real human

Cindy V. 
Rating:
5.0

Customer did not leave a comment.

Harold P. 
Rating:
2.0

I hardly used their truck. They have not posted their business hours. I followed all their instruction after hours returning of truck. I cleaned it well I sent them photo from their location. I filled gas. they still charged me for gas and cleaning. later they did refund gas charges but not cleaning charges. I did send them cleaned truck photo. I learned my lesson never delivery truck to this location when they are closed to avoid later unnecessary charges such as gas or cleaning.

SALEEM S. 
Rating:
2.0

Stop over charging people and get newer truck that's better on gas

LOREN C. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

I was glad for their Patience and Professional about how I was treated because I was Late and They didn't hold it again Me everything worked out.

TONY M. 
Rating:
1.0

Rude lady with poor customer service.

RAMZEY A. 
Rating:
4.0

The lever on the right side of the driver seat did not work so the back of the seat was a little bit ahead and made driving uncomfortable. I called that location and a man answered but only asked me if the truck was running ok as if what I was telling him was not really an issue.

FREDDY O. 
Rating:
1.0

Used the 24/7 function. Showed up at 7am - key was not there and the truck we were supposed to get was blocked in so even if we had the key we wouldn't have been able to get the truck.

Christopher O. 
Rating:
4.0

Customer did not leave a comment.

Elias H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
3.0

Customer did not leave a comment.

TYLER G. 
Rating:
5.0

What we like best is that the lady at counter is very efficient, quick and thorough. They charge exactly what they quote and they quote correct odometer and gas readings. At other places we have been overcharged for mileage as we did not take photos before leaving premises. Returning trucks is also quick. Owners are friendly and helpful and have a large selection of all you need. We have used 4 Uhaul places in this area and this one gets our repeat business.

VIRGINIA V. 
Rating:
4.0

Customer did not leave a comment.

AISHIA P. 
Rating:
5.0

The online access for location for an iPhone was quite difficult! Otherwise service was great

William H. 
Rating:
4.0

Just continue to offer great services

FONTINO H. 
Rating:
4.0

Customer did not leave a comment.

GERARDO A. 
Rating:
5.0

Customer did not leave a comment.

KORY W. 
Rating:
1.0

I originally booked for Sat from 11:30 to 5:30 pm and received a confirmation #. Then I received a call that it was taken. I believe your company should have better records. Not to happy with the lady at the counter. She was rude.

ALICE M. 
Rating:
4.0

More signage for drop off and a Signal booster or wifi

RONALD G. 
Rating:
2.0

Customer service can be better more welcoming not so melancholy

FRANCINA P. 
Rating:
2.0

We got the truck the truck was not have the slider to slide the item inside the truck so we did not use that we dropped it back without using I hope they don't charge me

SHARIFA H. 
Rating:
5.0

Customer did not leave a comment.

Curtis W. 
Rating:
2.0

First problem was that the location in Antioch on Willow avenue closed at 1:00 on a weekday. My appointment was for 1:00. Had to wait 20 minutes to get the paperwork done and the man that was supposed to put the trailer on my truck had an attitude about me being there late. Ended up that I had to attach the trailer to my truck and he just watched and took some pictures not helpful at all

DAVID S. 
Rating:
5.0

Everything was excellent.

ROBERT R. 
Rating:
3.0

The online check in and check out process is not very customer friendly, so just give up and have to pay extra as it's not easy or quick to use. Some improvement or possibly a paper process to back it up would be helpful.

MICHELLE R. 
Rating:
2.0

Customer did not leave a comment.

VINCENT S. 
Rating:
5.0

Customer did not leave a comment.

Ramakrishna J. 
Rating:
4.0

Customer did not leave a comment.

GABRIELA C. 
Rating:
5.0

Customer did not leave a comment.

AL C. 
Rating:
4.0

Customer did not leave a comment.

Lanita Y. 
Rating:
4.0

Customer did not leave a comment.

KEVIN A. 
Rating:
5.0

Customer did not leave a comment.

LEE J. 
Rating:
5.0

Customer did not leave a comment.

AISHIA P. 
Rating:
4.0

Nice, fast and friendly service.

CORINNE R. 
Rating:
2.0

Seemed the staff was not in a good mood when I picked up and returned. Will go to another place next time.

DAGO D. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

Ron L. 
Rating:
5.0

This locations always have what I need. Equipment always good.

CLARENCE L. 
Rating:
3.0

Customer service was very much absent. Very animated and not friendly. Talked to fast and monotone attitude. Return was just as bad. They act as if we're a bother to them. Would never use this location or recommend to anyone.

ARTHUR A. 
Rating:
5.0

This is the best one to go to have been going to this family owned one for many year and love the people there have the best trucks and nicest people

JOSEPH L. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
4.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Customer did not leave a comment.

NINA A. 
Rating:
3.0

Truck had really "loose" steering, making driving awkward. Personnel was unnecessarily rude. Won't be renting from this location again. Which is too bad because location was convenient.

COURTNEY K. 
Rating:
4.0

Customer did not leave a comment.

GLENDA K. 
Rating:
4.0

Everything went well. The staff was prepared making everything run smoothly.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Terri G. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

Friendlier person manning the front desk.

Janet R T. 
Rating:
3.0

Picking up outside of business hours was a hassle. Not the business' fault but uhaul customer service was not very helpful. Live chat to get my information reviewed and the live chat rep was awful. If she was able to actually explain instead of short, non descriptive responses.

Jesus P. 
Rating:
5.0

Needs better lighting at the location.

Elizabeth G. 
Rating:
4.0

Have cheaper rates for local movers

FERMIN M. 
Rating:
5.0

I have one issue where the fuel tank was full when I got in truck, but as I got down the street I noticed it was actually 7/8 of a tank. I pulled over about 1 mile and took a pic of fuel and odometer. When I returned truck I filled back to 7/8. It looks like I've been charged the extra 1/8 of a tank gas. Not fair. I have the picture to show if there's a way to send to you guys. Other than that, I've always had a good experience from this place and always choose custom bunkbeds.

TRACEY E. 
Rating:
5.0

Great customer service. Thank you.

JONATHAN D. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD E. 
Rating:
5.0

Happy with rental. Owners were helpful.

ROBERT P. 
Rating:
5.0

We were concerned about the body structure and dents in the truck. My brother drove the truck because he's a Bus driver and he was concern was the mirrors so he could see, the cabs smelled smoke, we didn't realize the passenger side inside was muddy dry muddy. Do you haul was closed after we saw it.

Patricia G. 
Rating:
4.0

Overall I had a great experience, the Covid restrictions notwithstanding. I was really glad that they were open on New Year's eve. The other U-Hauls in the area were closed. So I didn't mind the line out the door. They had to let one customer in the office at a time. The line moved reasonably well. I did reserve the rental ahead of time, which really is the only way to do it in my opinion nowadays.

Daniel D. 
Rating:
1.0

Clean the windows and mirrors.

Alfred W. 
Rating:
1.0

This was the worse customer service ever!!! The lady at the counter was extremely rude and snappy. She was worse than a marine drill Sargent. What ever her issues were, we the client were not the reason of her rudeness and bad attitude. Not a hello, a please, a thank you... she treated us like we were beneath her... She was very bossy and very unprofessional! I will never ever rent any equipment from her facility. My original facility was in Pittsburgh and they switched my reservation to her business because the other place did not have the truck I needed. I don't recommend that location to anyone at all!!! She needs customer service classes badly!!!

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Grace P. 
Rating:
3.0

When your customer service make a credit card hold to rent a truck. Instead of charging the customer again. Why can't they just take the amount from the hold account amount. Instead they charge the customer again.

ROSALIE J. 
Rating:
4.0

I felt like the staff here went above and beyond to ensure that we had a truck on our moving day. We received a couple of phone calls with updates, which was also very reassuring.

Melanie S. 
Rating:
4.0

Customer did not leave a comment.

MANOLO C. 
Rating:
3.0

The check in process was not smooth. I made the reservation online and was supposed to pick up using the 24/7 share but the app didn't allow me to check in. I had to sit and wait for 2 hours until the store opened. They were very accommodating and I received my rental but the check in process was not user friendly.

SHABREN H. 
Rating:
5.0

Very nice

KARL L. 
Rating:
5.0

Excellent service

ERIC R. 
Rating:
1.0

BUYER BEWARE!! The staff here are NOT trustworthy. On a prior rental, the desk staff added a charge (Safe Move) to my contract that I specifically said I did NOT want. They then sent me a bill for the charge that I had to dispute. Then, on this contract, the staff sent me a bill without telling me there was an extra surprise "Cleaning" fee of $15 added to the bill. I had to dispute this fee. The Uhaul rep said I returned the pickup truck with leaves in the flatbed. I told the rep that it was autumn and leaves are actively falling from trees and landing in the flatbed of the truck. Falling leaves are an act of Mother Nature, not me. It is autumn, and leaves are falling, so there may have been some dry leaves in the truck, but there were NO wet leaves in the bed, and the bed of the truck was not "caked" in leaves, wet or dry. Do you think I would take a picture of a truckbed that would be dirty enough to justify a cleaning fee? There was no source of wet anything in the truckbed, and there is no evidence of water or wetness in the picture I submitted, so that is proof that the dealer is outright lying or exaggerating. If Uhaul claims that the bed caked in wet leaves, then I'm sure they took pictures or videos of that. Please ask them for those pictures and videos and send a copy to me. If they claim that my picture shows a truckbed caked in wet leaves, then anyone who sees that picture will know the dealer is lying. The dealer cannot just send me a surprise bill with a generic "cleaning fee" and charge on it without an explanation. They owe me the customer an explanation and pictures. If all they have is the picture I took and submitted, then the dealer will lose this case. This cleaning fee is just an example of the dealer trying make a quick $15 bucks and hope I didn't challenge it. The rep said the leaves were wet and "caked" on the flatbed, which was NOT true. I asked the rep to send me any pics or videos proving this. No pics or videos were sent. The rep said that a leafblower could not clean off the leaves, which I don't believe either. I pointed out that I had picked up another UHaul pickup at another UHaul location (bec. I don't trust the dealer at this location that charged me this fee) and there were a lot of leaves in the flatbed from the truck being under a tree shedding leave bec. it is autumn and that's what deciduous trees do this time of year: shed leaves, yet I didn't complain or ask for a cleaning or a new pickup...since leaves are natural and blow or fall in. There are plenty of nearby Uhaul rental places that are honest and trustworthy. That is where I will be taking my money, and I recommend all others do the same.

Kevin F. 
No reviews have been submitted for this location.

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