Customer Reviews for Custom Bunk Beds
(U-Haul Neighborhood Dealer)

3,617 reviews

2425 Willow Av   Antioch, CA 94509
(Off E 18th St near cemetery)

(925) 757-2587

Hours

  • Mon–Fri
    10 am–1 pm
  • Saturday
    9 am–3 pm
  • Sunday
    9 am–12 pm

Services at this Location:

Contact Us

(925) 757-2587

2425 Willow Av
Antioch, CA 94509
(Off E 18th St near cemetery)

Services at this Location:

Hours

  • Mon–Fri
    10 am–1 pm
  • Saturday
    9 am–3 pm
  • Sunday
    9 am–12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

patrick S. 
Rating:
5.0

Customer did not leave a comment.

Cristene B. 
Rating:
5.0

The pick up process was quick and easy.

Edward T. 
Rating:
5.0

Customer did not leave a comment.

Franklin H. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

N/A

John R. 
Rating:
4.0

Very polite and helpful.

PETE C. 
Rating:
5.0

Rental process was pretty quick and easy and convenient. I commend the people at custom beds for getting us in-and-out and making it as painless as possible.

JOHNNY F. 
Rating:
5.0

Customer did not leave a comment.

Stephan S. 
Rating:
1.0

Customer did not leave a comment.

Denise M. 
Rating:
4.0

N/A

HARV J. 
Rating:
4.0

Customer did not leave a comment.

Kendon C. 
Rating:
5.0

Nice operation works well Thankyou !

RAYMOND G. 
Rating:
5.0

Customer did not leave a comment.

Douglas P. 
Rating:
4.0

Difficult time for pickup. Only between 10 and 1. There were NO other Uhaul locations with driveway trailers. Absolutely inconvenient from the city of San Francisco.

Elizabeth D. 
Rating:
4.0

Customer did not leave a comment.

Shanise B. 
Rating:
5.0

Customer did not leave a comment.

Erika P. 
Rating:
5.0

Staff is very nice and knowledgeable and busy!

Kathleen C. 
Rating:
3.0

Maintain the box truck integrity by checking for leaks on the roof.

Isuru K. 
Rating:
5.0

Easy to park and return

Katrina H. 
Rating:
4.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Great customer service

Trina W. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
1.0

Overcharged for rental, was charged almost $200 for an in town move with a distance of a six mile drive

Wilona H. 
Rating:
5.0

Customer did not leave a comment.

TRACIE M. 
Rating:
4.0

Yes, if they lived or were staying in Antioch

Marc S. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
2.0

Self checkout was a disaster, no dollies and half the blankets

BRANDON C. 
Rating:
4.0

N/A.

glenn R. 
Rating:
3.0

Location is very short handed. Waited in line for over 40 mins to just get the keys on a contactless pickup. Not the locations fault good help is hard to find!

MATT E. 
Rating:
2.0

Always a long line and only one agent to help. With such a high volume need another agent to help.

Erick C. 
Rating:
5.0

Customer did not leave a comment.

Denise T. 
Rating:
5.0

Doing the rental pickup with the app is time consuming. I understand needing the information you require but I have rented from your company a few times before and it shouldn't take 1/2 hr to complete the check out process using your app. Other than that everything is good.

Michael L. 
Rating:
5.0

Thank you very much UHAUL

Mohammad R. 
Rating:
5.0

Great family operation. Tyler was great, very helpful and informative

Melissa L. 
Rating:
4.0

Customer did not leave a comment.

Graciela M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
3.0

PM the equipment Provide a military/veterans discount

brian P. 
Rating:
3.0

I wish the lady that helped me was more friendly. I was really nice to her and she just acted as if she didn't want to be there. The truck I rented #4190 was really dirty inside and outside. It had dried up spills on the passenger door, it smelled like body odor and sweat from years past.

Karen D. 
Rating:
5.0

Had to clean up motor oil from floor of 6x12 enclosed trailer before I could pack my load.

Kenneth W. 
Rating:
1.0

Rude staff ,the woman who checks the trucks after customers drop them off was mean. I was at the rental 30 minutes before opening this morning still didn't want to entertain me to inspect the truck instead made me just drop off the key in mail box

REYNALDO G. 
Rating:
4.0

Customer did not leave a comment.

Marie D. 
Rating:
5.0

Customer did not leave a comment.

Saed A. 
Rating:
5.0

Customer did not leave a comment.

Oleg R. 
Rating:
4.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

XINGYU S. 
Rating:
5.0

Customer did not leave a comment.

ROCIO P. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Kenny N. 
Rating:
5.0

Nan is great. She takes care of our rental needs.

Ravinesh S. 
Rating:
3.0

Staff were rude

REYNALDO G. 
Rating:
4.0

What about the initial order before I had to go to the Willow Ave. facility? I didn't get to review that.

Charles P. 
Rating:
5.0

The return procedure on my phone did not work because the directions for enabling location did not work. This was not the location's fault. There was a fish hook embedded in one of the furniture blankets that pricked my thumb but did not draw blood. It would have been easy to miss while checking the blanket between customers.

Robin C. 
Rating:
5.0

Both check Out and In was seamless. Will use again

RondellorAlene P. 
Rating:
5.0

Customer did not leave a comment.

Darren F. 
Rating:
1.0

Honor the reservation made

John P. 
Rating:
1.0

I reserved at a location closest to me and had to drive to a different city to pick up the vehicle. I was never notified in the change of location.

Barbara H. 
Rating:
3.0

I couldn't figure out where to leave the truck because there were no open spaces. Please put a sign that says "leave truck here" or provide instructions in the process.

Heather N. 
Rating:
4.0

Customer did not leave a comment.

Oleg E. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

I LOVED THE CUSTOMER SERVICE

mekia E. 
Rating:
4.0

Truck box had broken glass and a syringe in it upon possession of the truck. They did clean it out for us when we pointed it out to them.

Kris S. 
Rating:
5.0

Customer did not leave a comment.

Orena B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
3.0

Staff was very helpful.

eduardo X. 
Rating:
3.0

Lady at the front desk could have been nicer. She's not a people person kind of rude. Maybe have more people working. I know it get busy and there's not enough people to help out she just seemed very stressed out.

ESPERANZA C. 
Rating:
1.0

The place was CLOSED at 2:45 pm according to a woman that finally answered the door! She instructed a spot for me to park my trailer an 'someone ' would check it in the next day. I told her I had no experience backing up a trailer but she went back inside anyway. took me 30 minute to back it in And DAYS Later, when I called to check, the trailer still had not been checked in!

RICARDO E. 
Rating:
1.0

I had a truck that was dirty, with a cracked windshield and service light on

Felicia H. 
Rating:
4.0

I had problems returning it online kept telling me I had no rental agreement or reservation then when I called the number it told me I had to wait for like 40 minutes I even sent a message in chat and never got a response other than that it was great

Fred S. 
Rating:
4.0

Customer did not leave a comment.

Sebastian P. 
Rating:
4.0

Customer did not leave a comment.

Kendon C. 
Rating:
5.0

Customer did not leave a comment.

LOGAN M. 
Rating:
1.0

Absolutely insane. Lied about hours on Google, had no one to help me with my trailer, acted like I wasn't at Uhaul drop off and told me I had to park it in-between other trailers for them because "how were they supposed to move it?" Honestly these people are ripping Uhaul off and should not be considered an official drop off at all.

Haley J. 
Rating:
2.0

2 out of 3 people at this location had a bad attitude especially the “yard person” named Liz. She was unfriendly and unhelpful right when I stepped out of my car. When I unable to locate my unhaul, come to find out it was not where it was suppose to be; whose fault is this? Liz's! My online order stated 2 hand trucks, when I got there there was only one in the truck. When I went back I was told only one per vehicle, no extras….funny there were multiple hand trucks in view. Poor service and poor attitude all around at this location. Never again!

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Antonio B. 
Rating:
1.0

Truck was blocked in and no after hours help was available. Truck was pretty dirty as well. Discount for our inconvenience was comical.

Antonio C. 
Rating:
1.0

Lady behind the counter is very rude never again will I do business with U-Haul

Lisa R. 
Rating:
4.0

Customer did not leave a comment.

JERRY L. 
Rating:
4.0

Good and courteous customer service. The gas tank level was slightly off when renting truck. Other than that.Easy check in and out.

mara W. 
Rating:
5.0

Customer did not leave a comment.

Francis T. 
Rating:
4.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

Right now just keep up the good works.

SHAKA G. 
Rating:
4.0

Customer did not leave a comment.

daisy G. 
Rating:
5.0

Customer did not leave a comment.

michele S. 
Rating:
5.0

Nothing, was in and out fast. painless

Douglas P. 
Rating:
5.0

Customer did not leave a comment.

Jessica G. 
Rating:
4.0

Customer did not leave a comment.

Nicholas A. 
Rating:
3.0

Customer did not leave a comment.

mateo G. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

Brandie C. 
Rating:
4.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL S. 
Rating:
4.0

Customer did not leave a comment.

Cheryl R. 
Rating:
5.0

Nice and knowledgeable front desk lady.

Randy A. 
Rating:
5.0

Excellent customer service. Fast and efficient!

Kara K. 
Rating:
5.0

Stay as you are! Need not change anything.

DENNIS L. 
Rating:
5.0

Thank you

David S. 
Rating:
1.0

I am very upset for the milage that I have been charged. They are charging me 78.00 for milage. I only went from the willow location to my house which is 1to 2 miles. Then went from my house to Bay point which is about 5 miles away from my house. I should have been charged a total of maybe 15 miles not 50 something miles. I feel like I have been ripped off from UHaul and I will not be renting from that location again

Rosaland H. 
Rating:
4.0

Need more. Service person, long wait to get help!

MIGUEL Z. 
No reviews have been submitted for this location.

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