Customer service is not good she is rude with customer
Trailer Rental & Towing in Antioch, CA at Custom Bunkbeds
Moving to or from Antioch, CA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Antioch, CA 94509 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Antioch, CA
Cargo trailers in Antioch, CA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Custom Bunkbeds!
Utility trailers are perfect for towing large or oversize cargo in Antioch, CA 94509. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Custom Bunkbeds provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Antioch, CA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Antioch, CA online today!
Trailer and Towing Supplies
Drop off location was the best uhaul experience I've ever had. Gentleman was helpful and kind.
The customer service was poor. I went to pick up my truck and was there for over 50 minutes because mobile pickup was not available. This was not explained at all and was a huge inconvenience. The lady in the office was also not friendly or customer focused.
After some initial confusion about my reservation, it became fixed and the experience was otherwise outstanding.
The inside driving area could have been a little cleaner
Customer service is everything! The establishment does nothing to exhibit that they care anything about the customer. VERY, VERY rude, never answers the phone & literally flipped me off (with a neck roll and hand gestures) when I had questions about closing hours. Also, I spoke to her the day before my pickup and she said she had the utility dolly. On the day of pickup, there was no dolly so I had to purchase a new one. If she told me that the day prior, I would have borrowed my friend's hand truck. I do not recommend this company! If you want to be treated with some level of respect & common courtesy, I suggest you rent elsewhere.
After I reserved a truck online, I received a call from the location where I was picking up the truck. I was told I would be doing an after hours pick up and would receive an email/text with instructions. I arrived at the location and no truck had been reserved for me, even after receiving a confirmation email. I had to call the 1-800 number twice before I could proceed with the self-pick up. I was guided online and located the truck. The guided to where the key should've been. There was no key inside the lock box. I clicked on the link indicating the I couldn't find the key and was instructed to called another phone number, which I did. I explained my situation and was out on hold. At this point I also texted a friend to pick me up since the location was closed and there was no key. As I was still on hold, someone came out of the residence in front of the uhaul business and out a key inside the lockbox I had looked for a key. He then told me that key was for me after verifying my online reservation. That whole ordeal took over an hour, which caused me to lose time using the truck that day! I then realized that the truck was due at noon after my 2-day rental. I originally scheduled the pick up at 3pm and was told it was due at 1pm, two days later. I ended getting the truck after 4pm, and it was now due at noon...made no sense! When I returned the truck, I explained what had occurred when picking up the truck and asked for some compensation. The employee declined and blamed the incident on the uhaul the self-pick up software. That didn't make any sense to me, since someone from that location called me and said there would be a truck reserved for, which there wasn't! That sounds like a human error.
I will never use This location the manager has a poor attitude, the uhaul smelled like marijuana, and was rented out 3 timeS while in our possession.
Best U-Haul place I have ever rented from especially the condition of vehicles.
Customer Service was Terrible from the call center to the store AWFUL TERRIBLE EXPERIENCE I EVER HAD
Need to work on their customer service skills.
Rude customer service
The front left headlight was out. Otherwise, experience was as we expected. Check in was quick.
Nan and her team worked extraordinarily hard to find the truck and equipment we needed for our move.
Alway excellent service.
Customer service needs improvement and the schedule timing for pick ups and office hours needs improvement.
Inform renters at the time of contract confirmation that most auto insurance companies don't protect high-gross automobiles like the big trucks.
Very unpleasant and rude office staff.
Give a price and availability that you are willing to go with. A cancellation 14 hours prior to pick up (a Sunday) was unsatisfactory. The â€œquotedâ€ price climbing by almost 70% was unsatisfactory.
Professional, knowledgeable, friendly.
The woman who did the scheduling was very abrupt and quite rude. The apps did not work to upload my driver's license. The site was several miles away from where I had requested the rental, causing me to incur extra charges for mileage.
Gravel entrance & exit. Was not thrilled that we had to drive this far out when we had requested pickup at a closer, larger UHaul facility.
Owners exploit customers to incur extra charges
Honestly, i personally think it should be mandatory that all uhaul dealership owners should be trained once a year at this facility. This family ran Business is focused to get you and out,. The trucks are always clean and ready to go,