I want to give a huge shout‑out to Kim at Storelocal Storage in Brentwood. She spent over an hour on the phone with me, walking me through everything I needed and answering every question with patience and kindness. Even with all my calls, she never made me feel dumb or like I was bothering her. She also helped both me and my assistant get my rental squared away. Her professionalism and genuine friendliness really stood out.
Tyler M
Custom Bunk Beds
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Antioch, CA 94509
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing…had the equipment I needed (second time) at the time I needed. Was able to return early as have access to yard during off hours. Makes it really easy to return as needed to return early as has to work next day and make a special trip to return if didn’t have access to return early. Great location and great staff
Zoltan FVery limited hours and the lady at the desk was not friendly.
Michael WMy recent experience at this U-Haul location was very disappointing. I arrived at my scheduled reservation time and greeted the older woman working behind the window, Nan, in a cordial manner. She did not return the greeting and simply asked if I wanted to rent a truck. I replied that I had reserved a trailer and attempted to show my reservation confirmation, but before I could finish, her phone rang. She answered the call and proceeded to assist the caller with questions about a truck rental, including rental size and personal details that I could hear while standing there waiting. That call and rental process took approximately 10 to 14 minutes, while I stood there without acknowledgment. After the call ended, there was no apology for the wait or the interruption. The interaction simply continued as though my reservation and my time had not been overlooked. The second concern involved safety. The trailer reserved for us was parked in a tight corner, and Nan’s husband, who mentioned he had come out of retirement that day to help, asked my husband and me to help push the trailer out. We are both over 60, and I was uncomfortable being asked to physically move U-Haul equipment on the property. I helped because I needed the trailer for a youth camping trip, but it did not feel safe or appropriate from a customer-service or liability standpoint. This is not the first time I have experienced rude or dismissive treatment from Nan, although her husband has often tried to make up for it with helpfulness outside in the lot. However, based on this repeated experience, I will likely use one of the other U-Haul locations within five miles the next time I need a rental. I hope this feedback is taken seriously. Customers should be greeted respectfully, assisted in the order they arrive, given basic privacy protections, and never asked to physically move rental equipment that staff should be responsible for handling safely.
Douglas POriginal return location was changed after pickup of the trailer. Very inconvenient. Cost incurred = two gallons of fuel and an $8.50 toll.
Allan C