Custom Bunk Beds UHaul did me well. They got me on the road but only after having to drive 30 minutes to them in the opposite direction of my move because Monument Blvd UHaul (Concord) sent me there. I made a reservation to pick up in Concord, had my reservation / confirmation but I was told they didn't have my reservation or my equipment! And this was after standing in line for 25 mins! The staff member actually gave me some attitude, was not apologetic, and didn't even look at my phone with all my reservation information. Anyways, he told me Custom Bunk Beds UHaul were the closest that had my trailer in deep Antioch. A call to them was never made by Concord to assist and expedite my process. In this situation I thought for sure I would be comped in some way. Maybe some furniture blankets, a dolly... something! NADA! I wish this was for Monument UHaul and not Antioch's Custom Bunk UHaul. Antioch came through for me, but overall an overwhelming poor customer service thanks to Monument Concord UHaul.
DAVID E
Custom Bunk Beds
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Antioch, CA 94509
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- 4.0 Average Customer Rating
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JARRETT BEasy drop off! Friendly & efficient gentleman.
Bobi JIt went well quick and easy. The person that was working that day was very helpful.
CHAD HStaff was efficient and helpful. Process was easy. I am, and will continue to be a repeat customer.
PAUL C