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Elizabeth R
Customer Reviews for Custom RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service, professional and timely
Alan JSuper easy pick up. And great customer service.
Jared AIt was a quick and easy service, customer service was excellent!!
CELIA GMark was amazing. He was very friendly fast and efficient. The Uhaul was gassed up and ready to go
Steven KGreat experience. Clean truck, friendly staff. Everything went smoothly.
Patrick BClean, timely, and efficient, courteous, well handled
Alan JVery kind & professional.
Mica MIt was made very clear to me that it would only cost roughly $80 and then I was charged an extra $80 when it was time to return the U-Haul and that was not made remotely clear to me so unless I get a refund, then I would absolutely not recommend this location or U-Haul at all.
Tiffany BThis was an excellent place to pick up the truck and a few moving supplies. The staff are friendly and know their stuff about the trucks and the supplies. The yard is pretty big: it's nice to have a little bit of space for those first few minutes of driving while acclimating to the truck. I couldn't be happier with my experience getting and returning the truck here!
WILLIAM WAll good
MICHAEL SVery simple process and was able to pick-up and drop off the vehicle quickly. Very friendly personnel and will be back.
Kirk MBusiness was closed when I dropped off the truck
Daniel HGreat people happy to be a regular customer
MARCOS SThe man that runs the place is always friendly and very helpful
GARY PNothing negative to say. The guy managing this site is awesome.!
Carol CThe site manager, Mark, was both professional and personable. He patiently answered all questions and helped to ensure a great experience!
JAMES M!The location it self was good. Uhaul as a corporation is getting to greedy! the price to rent a trailer for ONE day was absolutely stupid! Uhaul used to be a cost effective way to move something. now they automatically charge you for two days, even if you only need it one so it jacks up the price. the only thing i would say to the location is i would recommend making sure your trailers are equipped with a spare tire.
JUSTIN MTrailer had a worn out tire and had to be replaced
SILVERIO ACustomer service was great! After hours drop off with the app was so easy!
ROY RI can't comment on the personnel because I dropped it off outside of business hours, but that process was very easy.
Stephen SThis location is above excellent will do business with this location but will never deal with online or phone again .....
DALE HExcellent customer service!
LORRAINE LGood customer service. Very close.
MICHAEL LMark was so efficient and friendly.
Sharon GGreat customer service!!!!
NANCY WThe man who received the truck was great. Very helpful and friendly.
BRETT BTurns out equipment was faulty according to associate who took it as a return in Cheyenne.
Amanda SThe staff was super friendly and very quick and professional
LANDON JI sat outside for over 20 minutes with the locations open sign being on, the location personal decided to go out on an errand in the middle of the day.
CLINTON SThere were no personnel, and I wasn't clear that would be the case in advance. U-haul did a great job sending reference materials in advance of the rental, which prepared me for handling it solo.
JOHN MThere are no glaring recommendations I can make.
GARY HThank you so much for all your help
MARYAM EVery Clean Professional helpful, Over A Great Experience will use this store from now on forget the online love the one on one experience.
DALE HVery pleased with the rental. The owner of the business was a very friend individual and runs a great operation!
TIMOTHY DWhat a great all around experience I had.
PAMELA MGreat customer service!
David BI believe his name was Mark. He was extremely helpful, friendly aha professional. I'll definitely return here.
DAVID DAlways great service and equipment at Custom RV Storage UHaul!
ANTHONY UThe location was closed - there were no personnel available.
CAROL PMark and his Dad were great 👍
LONNIE WMark was super helpful nice guy
LONNIE WAlways great service from this location.
ROBERT TOutstanding customer service. We will definitely recommend them to others.
David EEverything went smoothly, and Mark was very polite.
TIMOTHY IExcellent service
Anthony CStaff was super friendly and super helpful. The entire process was flexible and easy. Definitely exceeded my expectations! Thank you so much for all your help :)
IMELDA MMark was awesome and very helpful.
JEREMY D