Customer Reviews for Custom Truck Bodies & Repairs
(U-Haul Neighborhood Dealer)

190 reviews

837 Campbell Ave SE   Roanoke, VA 24013

(540) 427-7310

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(540) 427-7310

837 Campbell Ave SE
Roanoke, VA 24013

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

No issues to report. Very helpful staff.

John W. 
Rating:
5.0

Top notch service

William W. 
Rating:
2.0

I was assigned this location (I did not choose it); it was very much out of the way and inconvenient.

Greg S. 
Rating:
3.0

ping in front window but windows so dirty that you did not see it. Ping had black grease in it. Hand truck not available (they said that never have them)

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Jaelin G. 
Rating:
1.0

self drop off was confusing and no one was around to help. Just drop off location with all DIY

Haley A. 
Rating:
5.0

Customer did not leave a comment.

pat R. 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

Improve space / ability to pull into the office / drop off area

Lynden W. 
Rating:
3.0

it was hard to find where to pull in

genevieve S. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
3.0

Customer did not leave a comment.

Teresa L. 
Rating:
5.0

Great friendly customer service.

Collen F. 
Rating:
4.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

JACQUESADAM B. 
Rating:
3.0

Trailer was clean inside but lights were dim and not properly working, didn't know this until arriving at location

Timothy A. 
Rating:
3.0

While back of truck was cleaned out, truck ran rough and I had much better , newer vehicles in past . Probably best for just local use

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
3.0

The tank was supposed to be full, but it was down 1/8 of a tank. I was already on the road when I looked at it, so I just accepted that I would have to give uhaul that extra gas. I will be checking more closely in the future. Also, not the fault of the site, but uhaul had agreed to provide a truck in Rocky Mount, VA, but called me early the same morning of pick up day to say that we had to go to Roanoke, VA to get our truck. We had to scramble with my husband's work schedule to go that far to get the truck. It was frustrating to say the least.

Susan J. 
Rating:
3.0

The location wasn't exactly clean because it was an automobile garage/shop. One would not expect it to be clean, but one would also not expect to rent a UHAUL from such a place. It was a little unclear where one should go to conduct UHAUL business. Once someone was found, he was helpful in taking care of me.

John B. 
Rating:
5.0

Very helpful. No issues.

David W. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Keith and his staff are amazing! Not only will I be renting from them but I will be having my vehicles serviced.

CHRISTINA K. 
Rating:
4.0

Customer did not leave a comment.

KURT D. 
Rating:
5.0

Super friendly and helpful. Check in was smooth. Even gave advice on local business to check out.

David S. 
Rating:
4.0

The overall experience with UHaul was unsatisfactory. We had 3 different locations we were told to pick up the vehicle. If we had not called UHaul on 7/1, we would still be waiting for a truck. Fortunately, a customer representative located a truck and held the reservation on 7/1. Custom Truck Bodies did not know we had a reservation when we arrived, and they later found the reservation and truck. Not a confidence inspiring experience from UHaul.

greg F. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
4.0

Customer did not leave a comment.

Bret Q. 
Rating:
1.0

The drop off was at Riverside Smoke Shop in Salem, VA. The person that I saw at drop off very completely uniterested. I had no idea if she was going to get the equipment checked in properly or not so I called the UHaul customer service 800 number to voice my concerns.

Richard W. 
Rating:
5.0

Process was smooth and painless. Friendly service.

Craig E. 
Rating:
5.0

Customer did not leave a comment.

Duncan M. 
Rating:
5.0

Was friendly and helpful

JAMI B. 
Rating:
5.0

Friendly and efficient help/ assistance!

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Marcelo E. 
Rating:
5.0

Nothing, the gentleman that helped me was very professional and helpful. Thank you.

Robert T. 
Rating:
4.0

Take the governor off and add cruise control

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Sierra B. 
Rating:
3.0

Customer did not leave a comment.

lori W. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

A friendly U-Haul dealer who is great with their customers! Excellent service and great on safety. Would recommend these guys to anyone!

Dan A. 
Rating:
3.0

Customer did not leave a comment.

Tammy F. 
Rating:
5.0

Customer did not leave a comment.

Peter E. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
1.0

The app to turn in the vehicle after hours is a disaster.

Kari M. 
Rating:
4.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Very friendly and helpful

David W. 
Rating:
5.0

They are always nice and professional. I love how they're a family business and from what I've seen they work perfectly together.

YVONNE J. 
Rating:
5.0

Courteous service with easy pick up and drop off of rental.

Sander L. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
3.0

The website said that the trailer I rented was 1 7/8” or 2” ball. This needs to be more clear that the customer must have a 2” ball for the trailers.

Dustin D. 
Rating:
5.0

I like the location and the man is nice. The truck smelled of cigarette smoke. I don't smoke. I drove the truck 7 miles and had to buy 2 gallons of gas to return it to 1/4 tank. What is the mpg these trucks get? 4mpg? Don't say it all depends on the driving, I was driving on neighborhood roads. Uhaul Corporate should upgrade its fleet and donate the old trucks. I wish there was a hybrid box truck!

Mimi Y. 
Rating:
4.0

Customer did not leave a comment.

phillip F. 
Rating:
5.0

Customer did not leave a comment.

Cathy F. 
Rating:
5.0

Customer did not leave a comment.

AARONMACK Y. 
Rating:
5.0

Customer did not leave a comment.

PHILIPSTEWART T. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
2.0

The van had a dead battery. I needed to call road service to get it jumped then had to keep it running all day because it wouldn't start again. Costing me much more in gas than it should have

MARKSTILLINGS M. 
Rating:
5.0

Customer did not leave a comment.

IAN A. 
Rating:
5.0

Friendly, quick and professional.

George G. 
Rating:
4.0

None

Jerry G. 
Rating:
3.0

Product and service was good. Unfortunately I had to lie about what I was hauling because u haul doesn't have a listing for a Subaru Sambar. I lied and told them it was a Hatchback.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

SARAHANN N. 
Rating:
4.0

Employees nice and very helpful

VINCENT B. 
Rating:
2.0

The mobile directions were cryptic, and there was no assistance or directions on truck operation.

Emma H. 
Rating:
5.0

Everything was great except I think they forgot to include a few of the pads I had asked and paid for. Not the end of the world but would have helped

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn F. 
Rating:
3.0

Customer did not leave a comment.

George E. 
Rating:
3.0

Customer did not leave a comment.

DANIELLEMICHELLE S. 
Rating:
5.0

The guys were great and we're able to provide good advice on what to do with my recycled moving materials. Even though their location wasn't set up to help with that, they were able to help me find the local city recycling center that would take all my used boxes. I appreciate very much them taking the time to share that information.

Paul K. 
Rating:
1.0

Worse U-Haul experience I have ever had charged my card 3 times $78 $58 and $134 first two they say were holds and I have to wait to get that money back then when I take the truck back I made sure I filled it back up then they said I didn't put it back where it was just another lie over all my years never had a problem with U-Haul but I can promise I will never use this location ever again

ISRAELLEE M. 
Rating:
2.0

Customer did not leave a comment.

Warren H. 
Rating:
5.0

Customer did not leave a comment.

Mimi Y. 
Rating:
4.0

Customer did not leave a comment.

GEORGEWYATT B. 
Rating:
4.0

Customer did not leave a comment.

Kathleen B. 
Rating:
4.0

Because this was the return location, it was a quick return. I gave them the keys and they sent us a receipt online. In & out in minutes.

Art M. 
Rating:
4.0

Everything was great.

Elmorris D. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Friendly and helpful, easy transaction

JAMESHUSS B. 
Rating:
3.0

Don't change the reservation location without notifying the customer IN ADVANCE!

David K. 
Rating:
5.0

Customer did not leave a comment.

Candy A. 
Rating:
5.0

Easy pick up and drop off. They had the extras like a dolly and furniture pads. Would recommend. I had to cancel at another location because they did not have those moving equipment items.

AUDREYPRUETT F. 
Rating:
1.0

There was a lot of confusion with our rental of the uhaul. We got messaged two different pickup places and then were told a different drop off location. It all worked out ok in the end end!

Robert C. 
Rating:
1.0

Customer did not leave a comment.

GENE B. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Nothing

Kristi W. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Felix G. 
Rating:
2.0

Did not go look at the truck just asked me if I paid with a card and he said I was good to go

TIMOTHYSCOTT G. 
Rating:
5.0

We did not receive the dollies we requested but other then that wasn't bad

Chase M. 
Rating:
5.0

Customer did not leave a comment.

STEVENLYNN S. 
Rating:
5.0

Customer did not leave a comment.

Dalton M. 
Rating:
5.0

It's great you have a u haul in southeast Roanoke Virginia area. People in the community need them regularly

Toby S. 
Rating:
5.0

Customer did not leave a comment.

Kathy A. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Great people. I always support family owned businesses if i can.

Andrew W. 
Rating:
2.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

Absolutely horrible experience. I had rented equipment for pick up at a different U-Haul location with an in-person associate (not via mobile device). This location called me two days prior to let me know they'd scheduled me for pick up at their location. I spoke to them twice and was never told it would be a mobile pick up instead of in person. I went to the location on my pick up day and time to find the gate locked up, the door to the office behind the locked gate, and a phone that wasn't being answered with the voicemail explaining they were either helping other customers (not likely in this situation) or closed. I was on hold with the customer service number for 20 minutes without actually ever receiving help. My phone was almost dead when I remembered there was two options for pick up and tried to log in to see if there was an option on my account to pick up via phone. The website was glitching and made me repeat information multiple times, as well as wasting my alternate contact's time. My husband was on hold with Uhaul for over 20 minutes and my father on hold for over 30 minutes. Beyond frustrating experience and it made the moving experience 100 fold more stressful than it already is without these unnecessary problems from Uhaul.

Faith A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top