The vehicle was fine . The prices were fine. However the service was lacking. The agent never left his desk the entire time I was there except to come out to tell me I had left a window down on my personal vehicle which was appreciated. He never came out to the vehicle when I picked it up or when I dropped it off. Customer service is lacking and I personally have been in the customer service industry for over 45 years so I think I know what to except.Tim W H.
Customer Reviews for CWSS Strathmore
(U-Haul Neighborhood Dealer)
Strathmore, AB T1P0C4
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 10 am - 5 pm
- Sun: 11 am - 4 pm
Special Operating Hours
- 8/2/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person I dealt with was very hard to understand and even though I specifically repeated what he told me numerous times to double check that I knew what I had to do, he gave me the wrong information. That's frustrating when you have people waiting to help move you and then a specific time you have to be at the new place by. His instructions were not even close. The office was not open as I was picking up early. Someone else showed up and had nothing positive to say about this person in the office either. I am sure that a lot of business is lost because Of this person. I will only go in to buy boxes I need for my move from the person that works weekends. Very disappointing experience.Kerri D.
I had reserved a truck for Calgary months in advance. Little did I know that a reservation with UHaul is more a list of your hopes and dreams not an actual reservation in the traditional sense. No one at UHaul during my previous phone calls had explained that you may or may not get your truck on moving day. We had to drive an hour to pick up our truck only to find the battery dead. We ended up needing a trailer on moving day. Another location secured a trailer at yet a different location but when we got there it was gone. If choosing UHaul be warned!Joe S.
Although, booking and pick up were easy and staff were somewhat help full even though they were busy with another customer and issues with their rental truck. Return was a horrible experienceShane M.
Customer did not leave a comment.Jeff T.
I struggled to book online, the young man working there was very helpful. Great employee to have. I booked through this location and returned hereLeanne O.
Customer did not leave a comment.Jennifer W.
Everything was exactly what I had hoped for. I can't think of anything to improve.Ron B.
Customer did not leave a comment.James A.
They were late. And the sales rep was supposed to call but didn't. I ended up calling to see where they were. This part seemed incredibly unprofessional and set us off on a bad foot to start. Luckily the crew was incredible, so that saved it for me.Keith W.
Customer did not leave a comment.David J.
It was the worst experience we have ever had. The app for pickup was the most unused friendly we have ever seen or used. The customer service people were very unhelpful.alex A.
The fellow at Strathmore extremely helpful, Personable, and great to deal with. We will use this facility again.danny S.
I reserved a 10ft truck, I had no choice but to leave with a 26ft truck. And those take way more gas. Uhaul let's me down every time I make a reservation. I hate using them.katrina emmy N.
It took 3 days for the truck to be processed that I returned it which then caused a delay on my return of deposit. I was told by the person working my refund would be over 45$ And I got the receipt saying I was getting 18 dollars and I was charged per kilometre that I drove which was only in town and was supposed to be a set rate! I also was never told about the promotion for new customers the day I went. I purchased a locker for 1 month and a truck rental. I went in the next day to return truck and ask about promotion and there I was told I have the next month free for storage which I do not need! I would have preferred the free truck rentallinda L.
The pick up and drop off process was terrible. There was only 1 person working - and it was very busy being the first Saturday of the month. The person working was very flustered and was having a hard time getting everyone set up. I am not sure if the system was slow or if he just was not properly trained. We had a 10am pick up time and it took just shy of 1 hour to get our truck. He has a hard time navigating the system for sure - took awhile to even find our reservation. Drop off was also a headache as we came back to drop off our truck at the scheduled time of 4:00pm and no one was even in the office - a note said back in 15 minutes - so we waited and he did not get back until 4:30pm. So frustrating when we made sure we were back on time. He was again very flustered and was having issues with the system. Just very disappointed - there should be more staff on the weekends, especially at the beginning of the month. He was also not wearing a mask at pick up or drop off and did not wipe down the debit/credit machine one time even after multiple people used it at the time of pick ups.michael H.
Customer did not leave a comment.Sahil V.
Customer did not leave a comment.Valarie P.
Absolutely perfect experience. Thanks ladies!jollene A.
Fast and very friendlySeamus B.
install winter wipers on Canadian rentals.Terence B.
We were charged an extra days fee for dropping off the truck. The truck ran out of gas due to there not being enough gas for the trip hence the late delivery. My poor mother in law had to drive me 40 minutes so I could buy a jerry can and fill it with gas so I could return the truck. If this is standard practice to hand someone a rental vehicle with not enough fuel for the trip I call that price gouging. It was extremely frustrating and the lady we spoke to in strathmore was less than accommodating. One star given because the truck was awesome. Will not be using uhaul ever again.andrew L.
Thank you for the wonderful experience!Rhonda B.
Customer did not leave a comment.David M.
Customer did not leave a comment.DAHRLYNE K.
It is good as it is.oleksandr P.
Customer did not leave a comment.musenga S.
Nothing, your staff is excellentCindy R.
The staff member who helped me with the rental was kind and professional and made sure I had every thing in needed for the rental. Based on the superb service from the rental clerk I would totally recommend this location to friends. Thank you again ChristineChristine W.
They were very helpful and considerate. I would recommend them to anyone needing a Uhaul.Dan M.
Customer did not leave a comment.hughie W.
Excellent service. Clean area and trailer. TyJoe-Anne E.
Excellent service!Daniel W.
Customer did not leave a comment.John S.
I had booked furniture pads and a furniture dolly on my rental, both items were not available at that location nor did she offer bubble wrap as an alternative. The back of the truck was full of dirt, so much dirt you could see foot marks. The least she could do is sweep it.Ryan D.
Customer did not leave a comment.ed S.
CWSS Strathmore personnel was friendlyBenjo R.
Customer did not leave a comment.Ron H.
Customer did not leave a comment.curtis G.
Customer did not leave a comment.Tim G.
Experience was fine at this location and with the rental.Douglas S.
Customer did not leave a comment.Chad P.
1. The website allowed me to reserve a trailer that wasn't at the site I requested. So UHaul had to call me and change the location and the trailer available. 2. The reservation was for 9 am, but the site wasn't open until 10 am so I had to waste 1 hour waiting for it to be opened. 3. No where in the reservations did it say the deposit was 60$. Yes it was returned when I brought back the trailer but how about a warning? 4. The trailer had a broken plug. At least the admin on site had a replacement because there were no other trailers.Jason L.
Customer did not leave a comment.curtis G.
Customer did not leave a comment.john H.
The drop-off location for the trailer was excellent. The staff were very helpful.pat O.
The vehicle should be full of fuel when picking up. That way I could return it with a full tank and only pay for the fuel I actually used.Ian A.
Customer did not leave a comment.darren P.
Staff are helpful and accomodating, much appreciated!Shannon S.
The truck was not fully functional, the hood latch was broken, therefore the fluids had not been topped up, and the drivers side wiper was not functional. On a slushy day, it made for a very unsafe drive. The staff at CWSS Strathmore failed to do a pre-trip inspection with me.Richard W.
Require a less convoluted check in processNathan R.
Everything went smooth and had awesome customer service! Helpful and friendly and quick!tracy O.
Better locationJason G.
nothing...i like the system...perfectmichael S.
Joanne was the best ever!!!! Thank for all your help! Rolferolfe J.
Cargo part was not cleaned out when i got it. When i got to my destination to load I had to sweep it out before i could load it. I was unable to get a Uhaul van closer to my destination which led to me paying more for kms and gas. when i drove by the cereal location there were 2 of the units that i was looking for there. I tried calling that location and left messges but never got any returned calls.clint J.
Customer did not leave a comment.JULEIN C.
AJ is a fine young Man to deal with.hughie W.
Everything was great except the pricing, the trailer was advertised at $19.95 a day I added insurance for $10 a day. I only rented the trailer for one day but my bill was $99?? DeanDean P.
I returned my uhaul at 1150 am November 14th 2019. I have recieved calls asking when I'm going to return the uhual that I have already returned. Am I going to be charged extra because the guy couldn't return the uhual in a reasonable time frame?Jenelle M.
There appeared to be slow computer link which delayed my check in and check out.dale G.
Clean, well managed welcoming location. Would come back for rentals in future, when this area is closest.trina E.
HORRIBLE CUSTOMER SERVICE!!!!!Surindee M.
have an experienced office staff, that knows the system, can speak English , and at least have the owner have a back up plan instead of leaving a new staff member with one days experience on there own, while he goes out of town on holidays , very frustrating, did not give me any time to finish the task I had to do , in my time framemike F.
Never got damage backChris P.
the owner said he checked the gas this morning before we got it it was on empty , the sheet said it was on 1/4 tank.Alex D.
Customer did not leave a comment.Dale K.
Have the truck outside of the gated facility for 24 pickup. Ensure the correct confirmed size of truck is on the rental is there.Deb B.
Customer did not leave a comment.susan A.
Customer did not leave a comment.ashley M.
Customer did not leave a comment.Angela N.
Kim was most accommodating.James C.
Customer did not leave a comment.Jeff S.
I know a return is not revenue generating but the gentleman that I met with seemed disinterested in providing any help beyond giving a receipt for the return which I guess is OK. I asked where he wanted the dolly dropped off and he motioned to an area of the lot but did not assist even with backing into the area or unhooking. Perhaps the fellow in Winnipeg set the bar so high with his service that I was expecting helpful friendly service instead of being an interuption of his day and a short delay on him going on his break. If the place opens at 11 AM I thought a break at 12:15 already a little odd.robert S.
Kim was very plesant and helpful, and accomidating.John.kaitlin R.
Customer did not leave a comment.cathy B.
Customer did not leave a comment.ravi A.
Overall experience this time with uhaul was poor. Reserved the truck on Thursday for Saturday morning. Never received a call from uhaul Friday so I called and found out I was booked to pick up a truck a 6 pm when I requested 9 am. Also wrong size of truck was reserved. I ended up having to pay more because of the size of truck I needed was unavailable. I was to pick up the truck in Langdon and return in Strathmore but when I received notification that my truck was due back it asked to be returned in Langdon again. My request initially was very straightforward but somehow kept getting screwed up. I was also told that since I couldn't pick up a truck in Strathmore that I wouldn't have to pay the mileage from Langdon to Strathmore which I see I have been charged for. Experience with uhaul was extremely chaotic which people do not need while they are going through a stressful move anyways. The lady at the Strathmore location was very pleasant and helpful and was trying to get me a refund for the dirty truck and that I ended up paying for a bigger truck which I did not need to which she was unsuccessful with uhaul. I would not recommend anyone using uhaul in the future. Take more trips with a pickup truck...its not worth the headache dealing with your company.Lindsay H.
Customer did not leave a comment.Doug T.
We dealt with Kim and she went out of her way to make sure everything was perfect. We rented a 26 ft. truck as well as storage space and everything went off without a single issue. Can't thank her enough for making a very difficult day a lot more pleasant.Garry E.
On average the equipment was clean except for the underlying marijuana smell. They did clean the truck, just not enough to get rid of the smell totally.Greg S.
There is cigarette butts in the ashtray and ashes on the floorBrandy A.
Customer did not leave a comment.tim L.
Customer did not leave a comment.Jerad P.
The staffer was approachable and respectful, the truck was in very good condition and ran well. My only issue was when I tried to put a lock on the back door to secure it. I discovered that someone had cut a part of the latch off so I couldn't secure the door with a lock. Apart from that, it was a pleasant experience.Michael H.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Tanya R.
Customer did not leave a comment.Sheldon P.
We pre booked a 26' ft truck about a week before our move, 24hrs before moving day we received a courtesy call to say everything was good to go. Pick up day went smoothly, truck was prepped and waiting for us. The office staff were helpful and very accommodating and flexible with pick up/drop off times. All in all we had a great experience with this location and would happily recommend them (but moving house still sucks!)Tracie T.
Already recommended this location to multiple people. It was a great experience, hassle free, friendly, fast and simple! Thank you.Brian S.
Customer did not leave a comment.Angela H.
Customer did not leave a comment.Lance H.
??....the dealers do all they can .....but the VERY WELL OFF uhaul co is the disappointmentEd M.
The lady who helped me at the strathmore location was amazing!James W.
Customer did not leave a comment.Renee R.