I was very happy with the trailer it was in great shape and worked well. I was not happy to be charged an extra day because I dropped the trailer off a 9:30 instead of 9 am. When I spoke to the lady Sunday when I picked up the unit I said I would drop it off at 4:30 PM Sunday. She said we will be closed at 4PM Sunday but bring it by in the morning on Monday by 9 - 9:30 no problem. Then the new girl charged me an extra days rent. Will NOT be using this branch again.
Allan C
CWSS Strathmore
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Strathmore, AB T1P0C4
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Customer Reviews
- 4.0 Average Customer Rating
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Was no help to hook up. Young lady was so sick and constantly coughing. She should not have been at work. Told her there was corrosion on the wires for the lights she said oh well I let them know. She did not check to make sure it was hooked up properly. She did not check our lights. Inside of the uhual hadn't been swept. When I arrived at 9am She wasn't even ready for me and hadn't even turned on the computer. She was lazy and slow. Will not go back here and would never recommend this place. Will drive to calgary for better service, friendly staff and good working equipment. Overall I was very upset. She even told me if I brought it back early I would have a partial refund and I have recieved nothing!
Chelsea SAshely was great to deal with very helpful not to overly happy with check engine light on and being charged 2 days at full rate when I had the truck back early and w hours after a Dailey also false advertising it says 1.09 a km on website and I was charged 1.75
Even TTrailer looked like it hasn’t seen a car wash in months, will not use this location again if no assistance is available for lifting trailer onto vehicle hitch. A 6 x 12 trailer that is sitting with the tongue completely on the ground is a lot for one person to lift on to the hitch. I now have a back injury due to struggling to hook up a trailer from U-Haul which I what always had assistance in hitching up at other locations
andy hThe mechanisim for tightening the hitch needed a good cleaning as it would barely move. I had to tighten it myself as the employee said it was good enough but the trailer was lifting quite a bit off the hitch. Upon return, a young female barely came out of the office to hand me a stand to put the trailer on. There was no assistance whatsoever putring the trailer back. She never inspected it or came out of the office again. I have rented trailers many times, some of which have been in Calgary. The cuatomer service at the Calgary location is amazing as they make sure the trailer is properly in place and guide you to the drop spot and remove the trailer. I will drive to Calgary over usind this location in Strathmore. The female staff member was extremely lazy and dis not perform her job.
Elaine S