Customer Reviews for Cy Fair Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cy Fair Storage

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STEFAN L.
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Speed of pick up process.

tony B.
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Customer did not leave a comment.

LEAH N.
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CELISSE C.
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Steven B.
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jeffery K.
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Customer did not leave a comment.

MICHAEL V.
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The two tires on the left side were damaged. It seems that the pickup location would have repaired them before renting the trailer. One of the tires blew out within 50 miles of the pickup location. Both left tires were replaced.

MICHAEL M.
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Jonathan was very rude and condescending. We picked up at 1pm and he asked if we would have it back by 5pm.LOL! No. We informed him we would be returning after hours, which we have done at THIS location. He all but called my husband and I liars. He proceeded to laugh and tell us that it isn't allowed at his location. We returned it after hours even without Jonathan's permission. The instructions to return after hours is actually linked in the email from Uhaul!

FLORENTINE G.
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Customer did not leave a comment.

Roland H. | Overall Experience |
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Customer did not leave a comment.

CODY O.
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CATHERINE H.
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WADE F.
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better signage would help to find location

nicholas D.
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Customer did not leave a comment.

Michael L.
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Customer did not leave a comment.

ONESIA M.
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Dung D.
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SAMUEL ALAN W.
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GABRIELA C.
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JOHN W.
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LEONARD K.
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The Representatives were courteous and professional. Thanks so much! Happy Holidays 😊

ARMAS C.
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Everything went well as usual for this location!! Thank you crystal!! My experience there always goes well because of her !!

JEFFREY K.
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Great experience. Good customer service there to help with rental and return. Great experience

David D.
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Customer did not leave a comment.

JOSEPHINE R.
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Customer did not leave a comment.

PATRICK T. | Overall Experience |
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Gave a 5 star rating on Google.

ARMAS C.
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Just wanted to thank crystal that was easy to work with and informative! Her helper on the ground helped to load also !!

HUNG VAN D.
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Customer did not leave a comment.

MARK G.
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I rated the location as "excellent", just wish it was closer to my home. Those U-Haul rental facilities nearer me are operated by folks whose attitude is "the customer is allows wrong", and "we don't really care if we make you wait much longer than necessary, or if you ever return as a customer." The Barker Cypress location, albeit a bit removed from me, is clean, accommodating and staffed by folks who do care about their customer base . . . I will always return to this location for my trailer rental needs . . . 🐾

NIKHOM D.
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Thank you!!! I love this location the stuff so kind and helpful

GREGORY S.
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Trailers of this type need many more interior tie-downs and a way to lock the coupler to the ball-mount. Did not need it, but would be good to have a spare tire.

GAVIN D.
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Super nice staff. Always cheerful and friendly.

CHARLES B.
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Customer did not leave a comment.

JOHN S.
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Customer did not leave a comment.

MOHIT VINAYKUMAR P.
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Fast and easy.. Really appreciate the helpful staff.

Kirk L.
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Great staff very friendly and helpful.

Ricardo M.
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Customer did not leave a comment.

Gustavo J.
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I am very disappoint not with the service at the cypress location but how U-haul provides customer service. The advertisement states that you have to pay for the option you choose but we were having problems when returning the truck and they charged us 1 more day with all the extras included, insurance, dolly and even gasoline. I contacted the store were we rented the truck but they could not help much and told us to contact U-haul directly for the claim. I was not even able to speak with a live rep and I had to e-mail customer service, someone called Joseph was helping me, after explaining to him my situation he said he was going to check and e-mail me back any response at the end they just refunded half of what they were supposed. So just be very helpful. I don't think I'll rent any U-haul again.

Jeffrey S.
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The rental was quick and efficient. The staff and management were courteous, fair, and friendly. I have rented from this U haul location for a long time and have never been disappointed. Thanks to all.

Danny R.
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Nothing

Colby S.
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Person at desk was friendly and quick.

jonathan Y.
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Fast service

MARINA C.
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Customer did not leave a comment.

MIGUEL M.
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JASMINE C.
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JORGE V.
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Excellent

Daniel G.
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Customer did not leave a comment.

NEKA J M.
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Customer did not leave a comment.

IVAN JOSE O.
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Customer did not leave a comment.

Mauro P.
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No improvement necessary. Crystal is fantastic to work with!!!!! She was able to accommodate all of our u-haul requirements.

william G.
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Customer did not leave a comment.

KENNETH P.
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Customer did not leave a comment.

James V.
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Have an easier process to attach a trailer to customer vehicles. At the time of picking up my 6x12 trailer an employee who appeared to look pregnant physically helped my wife and I lift the trailer up and onto the ball of the hitch. I personally have no experience in setting up or attaching the hitch to the trailer. It seemed very unsafe and we could not keep a decent distant from each other (COVID reasons) because it took 3 people to lift the trailer. Someone could have potentially injured themselves especially with no work gloves. The employee lady was very nice.

Erich S.
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Customer did not leave a comment.

William M.
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virhuido R.
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Nothing but high praises from us. We did what we had to do in short order and everything went very well. Thanks a lot.

janice Y.
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I paid for the truck from Friday to Monday and returned the truck and trailer on Sunday with a full tank of gas rather than 1/2 tank like I was suppose to. Was told that I would get a refund but have never received one. When can I expect it?

OUISA R.
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There was a waiting line out to the street. The gate was closed with not enough room to get off the street with the trailer! Very unsafe....accident waiting to happen.

Reginald B.
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Customer did not leave a comment.

Eric P.
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Daniel K.
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donald B.
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Nothing to improve on at this Uhaul location they made my experience great again. Other locations should train to be as friendly and accommodating to it customers as the Barker Cypress location was to me.... Thank you Cyfair Storage

Christian L.
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I called to let them know I would be 15 min late. When we got there they didn't have the truck ready, didn't have the dolly we asked for, and didn't seem to care about my time. I checked in online so it would go fast and instead it Took 30-35 min to get the truck. In all it took and hour from the time we left the house and we got home with the truck.

ANTHONY P.
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Customer did not leave a comment.

Kim C.
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DEBORAH M.
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Super nice

David R.
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Customer did not leave a comment.

CLIFTON M.
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James S.
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Great service. Thanks again.

Mark C.
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Customer did not leave a comment.

James V.
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Find a better place to return the trailer without having to reverse the trailer in the very back of the storage area. Not everyone knows how to reverse a trailer forcing someone to drive our vehicle for us.

Anna L.
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Excellent customer service with a friendly greeting without having to exit my vehicle. Amazing!

Christopher A.
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Customer did not leave a comment.

DARREL F.
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Customer did not leave a comment.

Christoffer T.
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Richard K.
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People were friendly, equipment was clean, new, worked well. I will return again if I need things.

Chase F.
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Excellent service. The trailer I had reserved did not return on time so they upgraded me to the next size at the same rate as the smaller trailer. I had previously worked for Uhaul for 11 years and this Uhaul dealer did a fantastic job.

Stephen M.
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Customer did not leave a comment.

David H.
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Michael E.
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ROBERT A.
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David R.
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eric T.
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Yvonne O.
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Nothing, The process went smoothly and made my move easy!

TIMOTHY C.
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Customer did not leave a comment.

Tony P.
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Tye was gteat. Made the process really simple

CHRISTINA C.
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Customer did not leave a comment.

Leeroy S.
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Nothing your service was excellent

james S.
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Great experience, no suggestions at this time. Thanks again.

michele R.
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Customer did not leave a comment.

TOBEY H.
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Customer did not leave a comment.

Haidet G.
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Customer did not leave a comment.

Charles F.
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there was no overnight drop off. that is fine but the website needs to make that clear or clearer. The staff was nice enough to call and let us know. That is the reason for the 3 star rating. Staff gets a 5 star rating

Haidet G.
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Customer did not leave a comment.

BLANCA F.
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Customer did not leave a comment.

devonte S.
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Everything was great since I was sent to two other places and they told me they had trucks and did not. But this location had the truck we needed. And if y'all could email a receipt that would make the icing on the cake.

DINESH B.
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Customer did not leave a comment.

Lusell M.
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Customer did not leave a comment.

RICHARD R.
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I asked for no insurance on the trailer I rented but my agent accidentally added insurance ($16) to my bill. He said he wasn't able to start the transaction over or give me a refund. He said he was going to contact my Drop Off's location agent. Just figured there would be an easier way to cancel or refund. Just ended up paying the $16

Dain A.
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Customer did not leave a comment.

Raymond B.
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The 5x8 trailer was clean but had 1/8 inch (2) holes in the floor. I was lucky that it didn't rain or some of my belongings would have gotten wet. It looks like someone tried to seal the holes but they are still exposed. Rental personnel did practice social distancing and wearing a face mask.

Laura N.
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It's a small parking lot, which makes it challenging to get in or out with either a u-haul truck or trailer.

Joshua W. | Reservation |
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Melvin M. | Reservation |
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Very professional and personable. The office is clean and up to date. No wait time. Paperwork is done swiftly. Crystal is the best. Very efficient. Would definitely do more business with them.

Keisha S. | Reservation |
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Johnathan was very helpful

Juan V. | Reservation |
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Good facility

Larry G. | Overall Experience |
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Good eveything; really think they went overboard when we vacated the unit and they called the next day and inquired as to if anything was wrong. They had noticed our unit was unlocked and empty.

marion c. | Overall Experience |
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The staff was professional,helpful,and friendly.The storage, restroom,and grounds were well maintained.The facility is secure with good lighting for night vision.Thank You,M.Credit

Joseph E. | Overall Experience |
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Great Friendly Staff. Very secure

Erica S. | Reservation |
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I did not move in or sign any leases ...disapointing

RODNEY B. | Overall Experience |
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Read your contract fully.

NORTHER G. | Overall Experience |
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Very Friendly!

SCHAWANDA T. | Overall Experience |
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Great Facility

Cara B. | Overall Experience |
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Great storage place and service!

EMORY D. | Overall Experience |
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What started out to be 6 month, when they first opened to, I lost count of years...the only issues I ever had was water one from harvey (lower case intended) and one from roof leak get water ins.

MATTHEW M. | Overall Experience |
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Awesome experience.

PEGGY C. | Overall Experience |
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This is the finest storage facility we have ever used! The staff goes over & above to help you! Will definitely recommend to my friends & family!!!

STUART R S. | Overall Experience |
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The reason we moved to another storage facility was to secure a unit above ground level. We lost two-thirds of our possessions in the Hurricane Harvey flood.

DEBORAH H. | Overall Experience |
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We used Cy Fair Storage for 10 months in between moves. Staff is very friendly & helpful. The unit was very clean & safe. I would recommend Cy Fair Storage!

DENEKA C. | Overall Experience |
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Thanks Crystal!

CARL F. | First Impressions |
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Landon was awesome and very courteous. He also help reserve a truck for the very next day

No reviews have been submitted for this location.

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