Customer Reviews for Cy Fair Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cy Fair Storage

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Sandra C. on

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Barely any room to park the truck. Parked partly in the cross walk and was nervous it would get towed.

stephen T. on

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Customer did not leave a comment.

Joseph H. on

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Gwendelynn F. on

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These guys are sooo helpful and awesome! They go above and beyond to make sure you are taken care of. Thank you so much.

Burnis A. on

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gibson K. on

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Have bigger parking lot and more parking. I had a 20+ foot moving van and was blocking traffic when I got in the parking lot to drop off.

Noah M. on

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That's all folks!! Everything went great!

Jessica F. on

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I will not recommend I Gail to anyone. The system was down for over an hour and a half and I could not pick up my truck at my scheduled time because they couldn’t see my reservation in the system. I lost time and money on my movers who were waiting.

Kevin E. on

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Customer did not leave a comment.

Orville H. on

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I rented a 10’ box truck for overnight use with the vehicle return time set at 2:30 pm the following day. However, the job I needed the truck for ended up taking me four days to complete. On day two as well as day three I spoke with two different employees respectively from this location on the phone and explained that I would need to extend my lease another day, both of which cordially allowed me to do so. On day four my wife and I both received voicemails from a third employee from this same location explaining that the truck I rented had been missing for three days and was now listed as “stolen”. Shocked, thinking that any minute I could get arrested I called them to resolve the situation. The employee which left the voicemail answered my call and confirmed what was stated in the voicemail. After explaining that I had spoken to someone from their store each day that the vehicle was in my possession extending my lease I asked why this had happened. Their reply was, “you didn’t talk to me.” Therefore, I will never again do business with this U-Haul location again.

Noah M. on

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Customer did not leave a comment.

Mark H. on

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I originally tried to buy a hitch and rent a trailer from the Uhaul closer to my home at Fry and Mound, but they were unorganized, unwilling to help and didn’t have rentals available. I looked up the next closest U-Haul and went to this one on Barker Cypress. Talk about a 180! This Uhaul on exceeded my expectations with customer service and knowledge. I Walked in and they had 2 people ready to help. With a great attitude, they installed the hitch and ensured the trailer was hooked up including the lights. Bridgeland, Drive the extra 6 minutes to this location on Barker Cypress and save yourself the blah service on Fry.

Elizabeth E. on

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Nothing

James E. on

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Customer did not leave a comment.

brock P. on

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megan F. on

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Not like to the customers

Chuck S. on

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The two gentlemen running the operation that day couldn't have been more professional or nicer. Will definitely use this place again.

Rafael W. on

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Nothing it was great

Benton H. on

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Customer did not leave a comment.

Peter C. on

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While trying to return the truck using the app was difficult. The app was not loading. When it did load it kept asking if I was at the drop off location. After an hour of trying I call customer service and Queen was helpful in resolving this issue.

Lou B. on

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Customer did not leave a comment.

Paul B. on

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I had originally scheduled to pick up from Community Storage on Fry Rd in Cypress at 4pm. First they said that our reservation was for 8am and had been canceled because we didn't show up, then they said they had the truck there waiting for us after we had found one somewhere else. Terrible experience.

James S. on

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Not much room to park or maneuver vehicles when returning.

Becky C. on

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Customer did not leave a comment.

Adam R. on

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Richard R. on

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The trailer was pulling back when ever I hit a swell or when I slowly accelerated, coasted or braked. The breaking system on the trailer was awful as it beat up my SUV on many instances. I wish the technology was better. I not sure if the braking system can be adjusted. The tech didn't know. Thanks, Rick

Chad H. on

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A little information on how the drop off works and how long I had to get this done. I just read the contract

Duane J. on

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Customer did not leave a comment.

Shari W. on

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Mohammed G. on

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Front desk employees needs more training on customer service..... and please don't ask a repeated customers WHY you did you came back to rent it a u haul truck? And make faces the person who help me was crystal please reach out to me regarding this matter.

Gordon P. on

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Customer did not leave a comment.

Joshua W. on

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Thamatha E. on

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Very professional and personable. The office is clean and up to date. No wait time. Paperwork is done swiftly. Crystal is the best. Very efficient. Would definitely do more business with them.

Keisha S. on

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Johnathan was very helpful

Juan V. on

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Good facility

Larry G. on

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Good eveything; really think they went overboard when we vacated the unit and they called the next day and inquired as to if anything was wrong. They had noticed our unit was unlocked and empty.

marion c. on

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The staff was professional,helpful,and friendly.The storage, restroom,and grounds were well maintained.The facility is secure with good lighting for night vision.Thank You,M.Credit

Joseph E. on

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Great Friendly Staff. Very secure

Erica S. on

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I did not move in or sign any leases ...disapointing

RODNEY B. on

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Read your contract fully.

NORTHER G. on

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Very Friendly!

SCHAWANDA T. on

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Great Facility

Cara B. on

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Great storage place and service!

EMORY D. on

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What started out to be 6 month, when they first opened to, I lost count of years...the only issues I ever had was water one from harvey (lower case intended) and one from roof leak get water ins.

MATTHEW M. on

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Awesome experience.

PEGGY C. on

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This is the finest storage facility we have ever used! The staff goes over & above to help you! Will definitely recommend to my friends & family!!!

STUART R S. on

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The reason we moved to another storage facility was to secure a unit above ground level. We lost two-thirds of our possessions in the Hurricane Harvey flood.

DEBORAH H. on

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We used Cy Fair Storage for 10 months in between moves. Staff is very friendly & helpful. The unit was very clean & safe. I would recommend Cy Fair Storage!

DENEKA C. on

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Thanks Crystal!

CARL F. on

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Landon was awesome and very courteous. He also help reserve a truck for the very next day