Customer Reviews for Cy Fair Storage
(U-Haul Neighborhood Dealer)

1,924 reviews

11650 Barker Cypress Rd   Cypress, TX 77433

(281) 213-3191

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: 10:30 am - 3:30 pm

Services at this Location:

Contact Us

(281) 213-3191

11650 Barker Cypress Rd
Cypress, TX 77433

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: 10:30 am - 3:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I have rented from this U-Haul location several times. The staff is very helpful to help you with what you need. Vehicles are always clean and ready to go when we arrive. I would recommend this location to anyone .

AUSTIN S. 
Rating:
5.0

Very friendly, quick service.

GEORGE A. 
Rating:
5.0

Customer did not leave a comment.

Tracy A. 
Rating:
5.0

Great service and nice location

DWIGHT C.  |  Overall Experience 
Rating:
5.0

Same with drop off. The young man who helped me was also impressive. Will rent again. , no doubt.

SAMUEL G. 
Rating:
5.0

The manager is very accommodating and great to deal with. I use this facility particularly for the service I receive every time I use them. Thank you staff!!

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

LEE R. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

The location is inviting, with a comfortable Texas themed waiting area. The staff member was very courteous and provided prompt service. The only slightly off-putting item was the 'social distancing' barrier keeping you several feet back from the desk, but fortunately this was the only evidence of the insane Covid fear that has gripped much of the world.

John R. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY P. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO A. 
Rating:
5.0

Customer did not leave a comment.

Jeanine W. 
Rating:
5.0

Customer did not leave a comment.

Sukanta D. 
Rating:
4.0

Check in was very quick. The wait time for the actual truck was a long.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

MELODY C. 
Rating:
5.0

Extremely helpful beyond what I ever could have expected!

PETER C. 
Rating:
5.0

Great service, clean facility. I have rented from hear atleast 5 times and highly recommend them!

Terry T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelica R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE G.  |  Overall Experience 
Rating:
5.0

This location was extremely helpful and nice. Would 100% recommend

Amy D. 
Rating:
5.0

Met me outside for a smooth drop off.

Chauntevia N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

Everything was super easy, from the online “paperwork” to the guy that hooked up the trailer for me.

ANDREW F. 
Rating:
5.0

The gentlemen working displayed great customer service he made the process easy.

Farrand W. 
Rating:
4.0

Customer did not leave a comment.

BRENDA T. 
Rating:
4.0

Customer did not leave a comment.

Julian G. 
Rating:
5.0

Customer did not leave a comment.

JESSICA H. 
Rating:
5.0

Friendly & quick customer service.

Norman F. 
Rating:
5.0

Excellent customer service. Staff always polite and helpful

TAMU S. 
Rating:
5.0

I have been a custome of Cy-Fair Storage both fpr work and personal use for over 9 years now. The staff and ownership have been npothing but top notch and from a customer service perspective and have assisted me with renting U-Haul trucks on multiple occasions. They are quick to assist and accomodate any special requests or answer any of my questions. In 4+ years of receiveing packages for my business storage, I have not had a single issue/problem getting the things I need delivered inside my unit (that is a big complaint from many of my colleagues that do not live in the Cypress area. There is a reason they were voted best in the Cypress area.

Michael Anthony R.  |  Overall Experience 
Rating:
5.0

Great place. Clean and staff are helpful.

Tony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alton J. 
Rating:
5.0

fast and easy.

STEVEN F. 
Rating:
5.0

They were very helpful!

Matthew R. 
Rating:
3.0

It is very hard to recognize this place as a uhaul rental/return. That is the ONLY reason I gave this an average rating. It is a busy street and basically all you see is a storage rental place...if it wasn't for the SMALL U-haul flag we saw the second time around I never would have found it. U-haul needs more return places in Cypress, TX

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

JONATHON S. 
Rating:
1.0

1. Have more staff as I stayed there for 30 minutes waiting in line. 2. Staff should treat all customers equally. 3. Staff should not rudely interrupt customers when they are asking questions.

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

francisco O. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

The entire process was seamless!

FREDRIC W. 
Rating:
5.0

It was an awesome experience. Thank you !

NFOR N. 
Rating:
1.0

My truck had a check engine light and I was stuck in the heat for two hours while waiting on a tech to show up. Not happy at all. And, as such, I was late getting back home.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

SEAN S. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE E. 
Rating:
4.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
4.0

Customer did not leave a comment.

ROSLYNN L. 
Rating:
5.0

Hassle-free

Shelten D. 
Rating:
5.0

Customer did not leave a comment.

GLENN G. 
Rating:
5.0

Everything was good!

LAWRENCE C. 
Rating:
5.0

Customer did not leave a comment.

Stacy J. 
Rating:
4.0

Customer did not leave a comment.

SHONDRA T. 
Rating:
4.0

Got charged a cleaning and wrong location fee! Did not specify a location to drop off 😡

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
5.0

Customer did not leave a comment.

AMY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADRIAN V. 
Rating:
5.0

Customer did not leave a comment.

GARDHI P. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

I appiled my certificate to my rental while making the reservation online but the certificate was not noted as being applied when I picked the trailer up. My fault for not remembering and paying at the counter but this is twice now that my ceritficate did not post when making a reservation.

john W. 
Rating:
5.0

Great facility and location. Staff is knowledgeable, friendly and accessible. We will definitely use for our storage needs in the future!!

Ann D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Only hitch(pardon pun) was I got sent to different place to pick up trailer. Other than that all was good.

mark J. 
Rating:
5.0

Fantastic service

Matthew I. 
Rating:
3.0

Customer did not leave a comment.

Nicolas P. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
5.0

Customer did not leave a comment.

Margaret H. 
Rating:
4.0

Customer did not leave a comment.

RAUL M. 
Rating:
5.0

Made the entire process very easy and convenient.

KIMBERLY M. 
Rating:
5.0

Everyone is very professional

carlos B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS E. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

The customer service is outstanding from the front desk and also the gentlemen responsible for the U-Haul rentals. Price is a bit elevated and the Barker Cypress location is a bit cumbersome to maneuver around but I would highly recommend Cy-Fair Storage to others. Facility is always clean and operational.

Steven M.  |  Overall Experience 
Rating:
4.0

Google map directions takes you to the parking lot NEXT to the location. Maybe talk with Google about updating to actually take people to the front of the location.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

timothy W. 
Rating:
5.0

After all my reservations were cancelled, this location came through and provided me with a rental just before close. Love this place.

MINH N. 
Rating:
5.0

Brody and the other man (I think his name was John) we're both wonderful!! Brody was out in the rain helping me back the car hauler trailer into its proper spot. If I could rate them better than excellent I would!!

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

Kent D. 
Rating:
5.0

Quick and easy

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Alexis S. 
Rating:
3.0

My only complaint is their hours of operation. 9-6 in the summer is tough for working people. I was there before 9 and had to wait for them to open then hunt someone down to unhook the trailer.

SUZANNE Z. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
5.0

Friendly and helpful staff. Hooked up and on the road quickly.

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

DON C. 
Rating:
5.0

Customer did not leave a comment.

RODERICK C. 
Rating:
5.0

Customer did not leave a comment.

Monique C. 
Rating:
5.0

I highly recommend CY-FAIR storage to anyone that is in need of storage and wants to feel like their items are safe and secure. everyone is extremely helpful and friendly and makes you feel like family.

Valerie P.  |  Overall Experience 
Rating:
5.0

Staff is rude and disrespectful. They need training in customer service.

Thomas H.  |  Overall Experience 
Rating:
5.0

Great and fast service provided by the team on Barker Cypress.

BRANDI C. 
Rating:
5.0

Customer did not leave a comment.

jessica k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEENON H. 
Rating:
5.0

All around great!

MARI-GUIA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
4.0

I thought the turn around time for getting the UHAUL would be much quicker. I had to physically go in and find someone to help me since the UHAUL was located behind the gate. I requested an 8 am pick up which was confirmed by whomever changed the location but the location would not allow me to get it until they opened at 9 am. The employee who helped was efficient and nice but I was expecting something similar to the video you had me watch. I would recommend this location to a friend.

Thu T. 
Rating:
3.0

I had a reservation to rent a 15' truck for 2 days. Truck picked up 6/21 and to be returned 6/23 .The contract was changed to 1 day and was told I had to return to a different location. When I returned the truck a day earlier then expected. I was told I had to pay for an extra day. Nothing was done as I reserved the rental online Sorely disappointed

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

LINA A. 
Rating:
5.0

Customer did not leave a comment.

AMIR A. 
Rating:
5.0

Customer did not leave a comment.

Sridhar J. 
Rating:
5.0

I forgot a few tools and bolts for my bed frame and Fridge inside the cab. They had rented the truck out the next day but I'm hoping I can get the bolts back. Other than that it was great

DALTON S. 
Rating:
5.0

Customer did not leave a comment.

Selwyn D. 
Rating:
5.0

Customer did not leave a comment.

Salvador D. 
Rating:
3.0

Didn't have all the blankets I ordered or the appliance dolly.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Klerly P. 
Rating:
2.0

Asking a customer rudely why he is waiting in the lobby was unnecessary. Lobby's are for waiting. Maybe better customer service and ask - have you been helped? Rather than just rudely ask why a person is in the lobby -

ALFRED E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD LEE JR S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Nothing. The people there at drop off were above excellent!

zachary M. 
Rating:
5.0

Cy-Fair Storage is a terrific representative for U-Haul

Timothy B. 
Rating:
5.0

The friendliest and professional staff not to mention an impeccably clean and protected facility makes this a must for RV storage.

Frederick G.  |  Overall Experience 
Rating:
5.0

Everything was fantastic

Rhett B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  Overall Experience 
Rating:
5.0

I'm disappointed with the service provided and how they manage to not communicate with the customer in regards to the regulations of the company as well they need more staff to better serve customers.

Diana G.  |  Overall Experience 
Rating:
5.0

Always a great experience

kyle c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erica g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane S.  |  Overall Experience 
Rating:
5.0

My 2020 RV WAS STOLEN IN YOUR FACILITY ALSO OTHER VEHICLES WERE STOLEN ALSO. Not a secure site. Also our storage container was broken into. Bad security. The people that stole our cougar 2020 RV have a rental site there also, and you continue to let them rent there. Also the same people stole a car two weeks later, so this is a bad site to rent from.many complaints but nothing done about it. You should be liable for our loss. Thomas Mandarino

THOMAS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE H.  |  Overall Experience 
Rating:
5.0

Crystal was awesome!

Nicole R.  |  Overall Experience 
Rating:
5.0

My only issue it a 10 day notice, if I don't give a 10 day notice then I have to pay next months rent. So if I pay next months rent you should be able to rent that space until the end of the month. I think that's called double dipping, you are collecting rent on the same space from two different people.

Stanley Keith S.  |  Overall Experience 
Rating:
5.0

Excellent place!

Emily S.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top