Customer Reviews for Cyclone Private Postal
(U-Haul Neighborhood Dealer)

269 reviews

23535 Palomino Dr   Diamond Bar, CA 91765

(909) 895-3350

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(909) 895-3350

23535 Palomino Dr
Diamond Bar, CA 91765

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Laureano D. 
Rating:
5.0

Customer did not leave a comment.

george G. 
Rating:
4.0

Customer did not leave a comment.

Gen L. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

great & fast service

gino G. 
Rating:
5.0

Excellent service, fast, easy and professional

María Soledad A. 
Rating:
4.0

The drop off was a total mom & pop location. I couldn't have been more pleased with how friendly and efficient they were.

Jarrod W. 
Rating:
4.0

Customer did not leave a comment.

Yoonsoo L. 
Rating:
3.0

Customer did not leave a comment.

Veronica S. 
Rating:
4.0

My moving blankets were not in my U-Haul. I didn't notice until I was loading at my apartment…

Lucas I. 
Rating:
5.0

They were wonderful. I had to call an Uber and she was so kind about letting me wait inside in front of the fan. I felt very welcome.

CYNTHIA B. 
Rating:
4.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
1.0

When I went to return the uhaul which I used without incident, the guy running the store literally came running out with no shirt and no shoes screaming at me to park the uhaul truck in a different parking spot. I parked in a different place only to have him call me hours later saying that I left the uhaul truck dirty. It was not dirty and I took pictures to prove it. He charged me $25 cleaning fee. The truck was great and the online mobile pick up worked great. Just wanted to comment on the gentleman responsible for the trucks. I will rent uhaul again but NEVER from that location.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

Donna G. 
Rating:
5.0

Thank you.

ATEF M. 
Rating:
5.0

Freindly workers.

KEVIN M. 
Rating:
5.0

I over filled the gas tank . Everything was good, good customer service.

Valerie S. 
Rating:
4.0

Customer did not leave a comment.

Edward R. 
Rating:
4.0

Easy process, helpful team!

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Absolute best uhaul experience I have ever experience. Easy pick up, easy check out and easy drop off. Highly recommend

Martin C. 
Rating:
5.0

Customer did not leave a comment.

Gloria V. 
Rating:
5.0

Customer did not leave a comment.

Mariaelena R. 
Rating:
5.0

Nothing. Owner was very accommodating and all questions were answered

angel A. 
Rating:
1.0

The truck was dirty and smelled so bad in the inside. For my safety and per regulations of Covid I know they did not clean & sanitize the truck at all.

Samantha H. 
Rating:
5.0

Good Job - helping me....

Phillip M. 
Rating:
5.0

John has good customer service!

Artemio R. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

Trucks are a little old and leaked some fluid on the ground in my driveway but overall did the job without any issues.

Marcus I. 
Rating:
5.0

Customer did not leave a comment.

Sergio F. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Great service and friendly staff.

Sean V. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Manoochehr G. 
Rating:
5.0

I don't understand why round mileage fee is charged for rental truck.

hae K. 
Rating:
5.0

Thanks for the outstanding service. Defnitely will be back if need a truck rental.

David T. 
Rating:
5.0

Customer did not leave a comment.

glen G. 
Rating:
5.0

Customer did not leave a comment.

Tammy A. 
Rating:
5.0

Customer did not leave a comment.

janize M. 
Rating:
3.0

Customer did not leave a comment.

Jay R. 
Rating:
5.0

Customer did not leave a comment.

Jianyang B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

John is a great guy! Will rent from him again.

Chiyu H. 
Rating:
5.0

Customer did not leave a comment.

diane P. 
Rating:
5.0

Customer did not leave a comment.

guy B. 
Rating:
4.0

Have the employee 1) Keep a clean office, 2)wear shoes 3) don't speak so fast even though the instructions are repetitive for him.

Margaret P. 
Rating:
5.0

Customer did not leave a comment.

guy B. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
4.0

Customer did not leave a comment.

BRANDON K. 
Rating:
5.0

Customer did not leave a comment.

Kunal B. 
Rating:
5.0

Customer did not leave a comment.

allen C. 
Rating:
5.0

Customer did not leave a comment.

Sam C. 
Rating:
5.0

Customer did not leave a comment.

arthur B. 
Rating:
5.0

Customer did not leave a comment.

lakeisha V. 
Rating:
3.0

I requested a dolly, but one was not provided. It really impacted the timing of my move.

Ethan A. 
Rating:
3.0

Customer did not leave a comment.

Alfred M. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Quick, smooth process. Convenient easy access.

George S. 
Rating:
1.0

I filled up the tank back to how they rented it to me, but they still charged me for Gas. They do not return my calls.

GEORGE M. 
Rating:
5.0

Friendly. Helpful. Very thorough in explanation - not lengthy but perfect in covering necessary info. Very positive experience!

Jason V. 
Rating:
5.0

Customer did not leave a comment.

ivy S. 
Rating:
1.0

I ordered my van online. As I pressed "pick up vehicle" it told me I has to wait until next day so someone can give to me. I had to make a delivery at 7 and it was 630. I waited for 10 minutes but was still on hold on customer service. I notice the door was open from the back so I went to knock. They guy was really in a hurry and rude and was saying he had to go. But I said I needed my reservation. he said they dont do moble pick up at that location but the website said otherwise. he ended up giving it to me but very rushed I couldn't understand a word he was saying. And then he told me to just drop it off after im done and showed me where to leave the key nothing else needs to he done. so when I was done I did just that. Then I check my email and notice there is a whole process that needs to be done which he did not tell me that. Anyways I have been ordering from you for over a month first time I use this location and a van and sadly it's the only place close to my house and not sure I will use it again

WENDY C. 
Rating:
5.0

Excellent service and excellent staff

abdderrahman A. 
Rating:
5.0

Customer did not leave a comment.

RHONDA W. 
Rating:
5.0

I have been going there for a while now so I love their service.

tajamal H. 
Rating:
5.0

Customer did not leave a comment.

christine H. 
Rating:
3.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

I rent your equipment very frequent. Yours Employees in Holt ave, Pomona. The maintenance. Are very shady. Diamond Bar is nice agent

sergio P. 
Rating:
2.0

Customer did not leave a comment.

Jacqueline C. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Mohammud I. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo L. 
Rating:
5.0

Nice service,

Colby M. 
Rating:
3.0

Customer did not leave a comment.

Cee C. 
Rating:
5.0

Cyclone is the only place I rent uhaulsfrom. Jon provides amazing customer service.

Craig P. 
Rating:
5.0

Customer did not leave a comment.

Christiaan C. 
Rating:
5.0

Customer did not leave a comment.

Francisco E. 
Rating:
5.0

Customer did not leave a comment.

Kanayo O. 
Rating:
4.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Best Uhaul experience ever. John and his wife were great.

FERNANDO A. 
Rating:
2.0

I arrived at 9:00 a.m. which was when my reservation was for. They were late opening about 15 minutes. The place is a mess, debris everywhere. Very unorganized and dirty. He talked so fast I could hardly follow his direction for anything. He stated that there was 1/2 tank of gas but when we drove away, there was barely 1/4 tank of gas. We took a picture of the dash, He did honor the gas tank pic but wasn't happy about it. I will never go back to that location.

Nancy F. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Fix the return app.

Darlena L. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

yudong S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Uhaul office was in the postal service location which was very small and limited space. They're very friendly people. But they need to organize and clean up the desk.

richard K. 
Rating:
5.0

Truck was ready at time of pickup and more importantly, Customer Service was excellent. I would do business with Cyclone Postal again for my U-Haul needs.

Vincent S. 
Rating:
4.0

Customer did not leave a comment.

Taryn M. 
Rating:
4.0

Never figured out why the express check in couldn't find location of phone to pick up truck before facility opened.

Joseph N. 
Rating:
5.0

Jon is Awesome !!!

Tracy B. 
Rating:
5.0

Excellent experience. Quick, friendly service. We will definitely rent from this location again!

kathleen T. 
Rating:
5.0

Customer did not leave a comment.

steve R. 
Rating:
5.0

Nothing! Great service and vehicle was ready to go. Marla and Jon were excellent!

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Anwar S. 
Rating:
4.0

Customer did not leave a comment.

Louis G. 
No reviews have been submitted for this location.

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