Customer Reviews for D Bassett Roofing & Renovation LLC
(U-Haul Neighborhood Dealer)

422 reviews

7815 S Cooper St   Arlington, TX 76001

(817) 789-6390

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 4 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(817) 789-6390

7815 S Cooper St
Arlington, TX 76001

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 4 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Tariq A. 
Rating:
5.0

Customer did not leave a comment.

Leigh Ann E. 
Rating:
5.0

Sammy was awesome! The truck I requested was not available, so he upgraded me no extra charge. Definitely my go to U-Haul location.

don B. 
Rating:
5.0

Customer did not leave a comment.

Ridglea H. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

HYACINTH S. 
Rating:
5.0

Great customer service.

Andre M. 
Rating:
4.0

The latch and the door did not work correctly all the time sometimes the door would lock in the up position position and other times when you try to push the door closed it was very hard to do that. It looked like the unit had been an accident and had some work done on it and it looks like it's not completely correct.

russ P. 
Rating:
5.0

Good equipment, nice staff. Sammy was very helpful and knowledgeable.

Scott W. 
Rating:
4.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

naomi V. 
Rating:
5.0

Customer did not leave a comment.

Fernando G. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO G. 
Rating:
5.0

Great customer service! Friendly and helpful! Thank You!

Alex P. 
Rating:
5.0

Customer did not leave a comment.

Fernando G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Nice trailer with good tires. The staff was very helpful and hooked up the trailer for me..

Scott W. 
Rating:
5.0

Don't keep changing the pick up location make sure to give all the details and make sure to let the customer know exactly what they will be paying

Eric H. 
Rating:
4.0

Customer did not leave a comment.

Ron H. 
Rating:
4.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Nothing

Linda R. 
Rating:
5.0

Excellent customer service at the counter.

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Over and above customer service.

Michael T. 
Rating:
4.0

The mobile check in did not work properly so I had to actually be in contact with one of the attendants. The representative whom I worked with was attentive and knowledgeable.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Nita C. 
Rating:
4.0

Customer did not leave a comment.

MARK O. 
Rating:
5.0

Great experience, would highly recommend this location!

Donald I. 
Rating:
5.0

Nothing staff was very polite and helpful.

Mike C. 
Rating:
5.0

Sami was very helpful.

Yacob W. 
Rating:
4.0

Make it fair to drop off at a convenient location by not giving discounts for lengthy travel times to drop off and then charging extra mileage fees!!!

REAGAN S. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Was ready and available when we needed it. Easy check in and out

Nicole W. 
Rating:
5.0

Absolutely nothing could be done better. Keep doing what you do best!

greg H. 
Rating:
4.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Friendly clean and easy to use. Answered all our questions

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

Friendly helpful gentleman working at this location. Returning the equipment was fast and easy

Alex K. 
Rating:
5.0

Customer did not leave a comment.

Javondria M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

The 5x8 trailer accordion door needs maintenance, it gets stuck at times

Frankie M. 
Rating:
3.0

It was dirty in the inside with dirt and tree leaves, he told me to just sweep it myself and I called back to ask for a couple if days extra i only have 5 days allowed ( im a frequent customer so I know that sometimes they allowed you to have 7 days), see I have a brokend wrist so it was hard to find help to load my stuff; but he didn't want to dealt with and he send me straight off to dealt with the drop off location,

MARTHA U. 
Rating:
5.0

Customer did not leave a comment.

CANYON W. 
Rating:
5.0

Great owner, went above and beyond. Treated me respectfully and offered advice, which I gladly accepted. This person has a teaching attitude that is perfect for the role. I'm also really impressed by the site, easy to pull in and out of, everything is neatly arranged. I could not imagine a better UHaul drop off experience. Thanks!

martin H. 
Rating:
5.0

Customer did not leave a comment.

AIMEE M. 
Rating:
1.0

The charges are insane. We got the vehicle on a quarter of a tank and put gas in it. It was not an 11 gallon difference. Disappointed

BETHANY J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

LAURIE H. 
Rating:
5.0

This is a Uhaul location that I had a really great experience. Don B was very clear and ensured that I as the driver knew all necessary controls for the safe operation of the vehicle. Moreover, he understood my needs as a “ mover” and gave good tips of using/needing a ramp. Overall amazing experience!

RAIJU B. 
Rating:
5.0

Customer did not leave a comment.

Rhonda S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

very professional very customer service oriented. I have used this location and will again.

ERIC B. 
Rating:
5.0

Staff was efficient and friendly

GARY K. 
Rating:
5.0

Excellent people Excellent service

KHALID M. 
Rating:
3.0

Truck was dirty inside and in the box part. Employees were overwhelmed at this location. A major drop off point in the DFW area, they need help.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

OMAR R. 
Rating:
5.0

Again an exceptional experience

John E. 
Rating:
5.0

The man who got me set up and helped me rent the truck went above and beyond. He was not only pleasant and professional, he was also extremely knowledgeable. I've already told a couple people about that location. That's how good of an experience it was.

LOGAN B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
1.0

Be more frugal. Let them know all the cost & which is more cost effective & THE END OF THE TRIP.

TREVOR W. 
Rating:
5.0

I wouldn't make any changes.

CHIQUITTA E. 
Rating:
5.0

Customer did not leave a comment.

Rodney E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN V. 
Rating:
5.0

Sammy at the counter was awesome. He was so helpful. Really appreciate all his help. He walked me through everything. Thank you. Will use this location again next time I have to rent a uhaul.

Irene H. 
Rating:
5.0

Awesome customer service!

Shawnna H. 
Rating:
5.0

Customer did not leave a comment.

GERRY W. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
2.0

Customer did not leave a comment.

LEWIS C. 
Rating:
5.0

Customer did not leave a comment.

Carlos H. 
Rating:
5.0

Customer did not leave a comment.

YOVANY T. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

THUONG N. 
Rating:
4.0

Customer did not leave a comment.

LOU M. 
Rating:
5.0

Customer did not leave a comment.

KEITHJAMES S. 
Rating:
5.0

I was really impressed with how well the truck handled on the highway with a load and a trailer with a car on it behind. Super easy to drive and well if I ever need a truck again I'll certainly rent that one, that being the 26 footer

ALAN C. 
Rating:
5.0

Nothing. Did a great job. Was very courteous and you recommend to others for sure.

ARTHUR J. 
Rating:
5.0

The people at this location are amazing, honest, and genuinely great people! I wouldn't go anywhere else.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

I highly recommend this rental, peace of mind environment, good location, great service and friendly staff, nice accomodations, and excellent rates, best rental experience I ever had.

Marco L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

I like the way the guy took care of me. I'm just waiting for my refund? Or did i get already?

ROLAND L. 
Rating:
5.0

Customer did not leave a comment.

Darrel W. 
Rating:
1.0

Customer did not leave a comment.

GABRIELLE P. 
Rating:
5.0

Customer did not leave a comment.

Dedrick D. 
Rating:
5.0

Customer did not leave a comment.

Kimber T. 
Rating:
5.0

Customer did not leave a comment.

barbara D. 
Rating:
3.0

They were supposed to be open at 9am, which is fairly late in the morning; but no one was there until 9:30. Only criticism of this location.

ROY F. 
Rating:
5.0

Customer did not leave a comment.

JUDE H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY R. 
Rating:
3.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Nothing as I received outstanding customer service

Brad L. 
Rating:
5.0

Easy access to trailer, easy departure and return.

Edward B. 
Rating:
5.0

Passenger front tire needs to be replaced , very dangerous driving in wet and rainy conditions

LaDerious P. 
Rating:
5.0

We had a fantastic experience picking up the trailer. We would happily rent from them again.

REBEKKA G. 
Rating:
3.0

Customer did not leave a comment.

JEANNE B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
No reviews have been submitted for this location.

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