Customer Reviews for D Bassett Roofing & Renovation LLC
(U-Haul Neighborhood Dealer)

277 reviews

7815 S Cooper St   Arlington, TX 76001

(817) 789-6390

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(817) 789-6390

7815 S Cooper St
Arlington, TX 76001

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

GARY K. 
Rating:
5.0

One of the best uhaul locations to pick up from. Excellent customer service The guy there was very helpful and very professional.

MEHDI C. 
Rating:
5.0

Everything was OK to me. We was helped quickly, excellent customer service! I can't complain.

CORDARRELL C. 
Rating:
5.0

Customer did not leave a comment.

HERMAN G. 
Rating:
5.0

The gentlemen that helped us were fast, courteous, knowledgeable and kind. You shouldn't change a thing.

kelly W. 
Rating:
1.0

The owner son advised me they were closed on Sunday but could still drop off and I wouldn't be charged an extra day. I got a voicemail message the following day, Sunday from the owner asking when I will be dropping off and they have cameras and was really rude. I dropped it off and was charged an extra day. The owner appears to racists and I will not be going back!

CALAP W. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

The service was great nice guy

MARIA DELIA H. 
Rating:
5.0

Excellent customer service! Both in pick up and drop off, extra effort on insure hook up correct! I'll be using D Bassett Roofing & Renovation again and you should too!

JAMES C. 
Rating:
5.0

This is my go to uhaul dealer never an issue with this locating

ADRIAN ROMEO B. 
Rating:
5.0

I wish there would have been a larger truck available at this location. Please give them more big trucks! Service was amazing. The not as young gentleman was very sweet.

sandra C. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE W. 
Rating:
5.0

Both young men were very young but extremely pleasant and professional. The not so younger slender gentleman has been very kind and helpful both times I have come there!

CHARLOTTE C. 
Rating:
5.0

Customer did not leave a comment.

beverly F. 
Rating:
5.0

Lower prices maybe. Other than that. Everything was outstanding.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN ROMEO B. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

adetola O. 
Rating:
5.0

Customer did not leave a comment.

steve E. 
Rating:
5.0

Customer did not leave a comment.

Akasha M. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

My original request was for the Harris Rd location however I received a text message that it changed to Grand Prairie. When I called and asked for a closer location, she found D Bassett. They were great but I was annoyed that I wasn't made aware that my original location failed to have an adequate vehicle. Overall it was a great experience.

Kerry R. 
Rating:
2.0

Received a charge on my account. I'm not sure if it was because I turned the truck in a day early.

Keona M. 
Rating:
5.0

Customer did not leave a comment.

Stephen O. 
Rating:
5.0

Customer did not leave a comment.

Alex G. 
Rating:
5.0

Great customer service!!

James Z. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Soley L. 
Rating:
5.0

Great customer service experience! A+++++!!!!!

SHERI LYNN D. 
Rating:
5.0

Customer did not leave a comment.

Floyd M. 
Rating:
5.0

Customer did not leave a comment.

ALETHA S. 
Rating:
5.0

Great job

WILLIAM H. 
Rating:
1.0

My husband rented a dolly and trailer ... Turned it in the next day early went to sleep until faculty opened to drop dolly off .. Checked account they charged over 150 for a trailer n dolly that was turned in the next day .. Dirty company will never rent nor advise friends and family to rent from this company site!

BYRON BRAMONTE C D. 
Rating:
5.0

Best rental ever

Ralph G. 
Rating:
5.0

Facility and customer service on site was great. Online checking needs work. Had to wait so uhaul off site could talk to someone to verify me. That should have been a step when I made reservation. Will use D Basset themselves in future. Do not recommend online checkin in current format.

Trampas W. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

The two young men at this location were very professional and sociable. They were very efficient and didn't waste time. Kudos.

Jamel L. 
Rating:
5.0

The staff at this location was profession and friendly.

VICTOR N. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
3.0

I'm never using u haul again!

JOSHUA S. 
Rating:
5.0

Great service! I will recommend this location to anyone who needs a U-HAUL! Sammie was a great representative for U-HAUL! Thanks ✈️🇺🇸

Gary H. 
Rating:
5.0

Great and timely service. Friendly.

Tyrone C. 
Rating:
4.0

Customer did not leave a comment.

Shania A. 
Rating:
4.0

Offer discounts to military, educators and first responders.

Bradford C. 
Rating:
4.0

After loading the trailer I found the left front tire to be flat, I aired it up to 65 psi and in an hour it had leaked down to 30 psi. this was not noticeable with the trailer empty. After waiting 10 minutes on hold for roadside assistance I went online and filed a report. I had fast response on getting the tire changed and the man that came to change it was very professional. I am of the opinion that the trailer tires should have been checked before I left the rental facility.

LOWELL F. 
Rating:
4.0

Customer did not leave a comment.

Allyn A. 
Rating:
5.0

Good customer service, no waiting. Thanks U-Haul

jacinta P. 
Rating:
5.0

Customer did not leave a comment.

Colton S. 
Rating:
5.0

Great crew. Fast service and very resourceful. Very pleased.

AMIR O. 
Rating:
5.0

Check in agent was very friendly and went through the check in process very efficiently.

TONI F. 
Rating:
5.0

ABSOLUTELY AWESOME! YES AWESOME!!! SAMMY IS THE BEST!!! OUTSTANDING CUSTOMER SERVICE! I bypassed 2 closer Uhaul locations because of how professional and friendly they are here. They take the stress out of moving... seriously they are that helpful.

ANTONY M. 
Rating:
5.0

Quick and friendly service!

William D. 
Rating:
5.0

The mobile pick up experience was more time consuming than should be.

Timothy H. 
Rating:
1.0

The manager at this location was useless. He did not know what he was doing at all, we reserved a dolly two weeks in advance and he was trying to tell us that they did not have any for us. Another employee tried to help us and he was very nice and helpful but the manager insisted that HE help us even though he did not know what he was doing.

TAYLOR L. 
Rating:
5.0

The gentleman who waited on me was superb!

RUSSELL C. 
Rating:
5.0

Great communication, very helpful dropping off trailer

David T. 
Rating:
5.0

Customer did not leave a comment.

CORY W. 
Rating:
5.0

Customer did not leave a comment.

Dat H. 
Rating:
5.0

Absolutely everything from customer service to the truck was 100 percent greta tu

MAJDI I. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

The service manager was very friendly, courteous and helpful. His attitude was great and made my pickup pleasurable.

David W. 
Rating:
5.0

I'm horrible with names but the gentleman who helped me was AWESOME! Service with a smile (he had a mask on but I can tell he was smiling, lol). He was extremely polite, friendly and welcoming. I like to stick with what works and his service was great so I'll be using his location for future U-haul needs.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Theodore D. 
Rating:
5.0

They went above and beyond to ensure I received the best service! I love this family! They worked together to make my experience awesome!

Krystal W. 
Rating:
3.0

I picked up the truck at closing and was rushed. After leaving I noticed both front tires were bald, I'm lucking there was no rain at the time or had a flat.

LARRY C. 
Rating:
3.0

No one was there when I droppped it off at 4:00pm

Deborrah H. 
Rating:
3.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Both of the front two tires were bald. This was an exceptionally bad day for bald tires because it was raining hard outside.

Keri P. 
Rating:
5.0

One tire had nearly no tread drove on it 1500 miles

Howard R. 
Rating:
5.0

Austin was great to work with. The truck worked well and we were able to get everything done quickly from pickup to drop off at the Uhaul office Thank you!

Breana C. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Have nothing else to add. Would use this location again! Excellent service!!

Jose C. 
Rating:
5.0

Customer did not leave a comment.

jesse W. 
Rating:
5.0

Very nice!

Craig E. 
Rating:
5.0

Owner and staff were awesome. Will be my go to Uhaul location from mow on!

David L. 
Rating:
5.0

Customer did not leave a comment.

Tamiron S. 
Rating:
5.0

Customer did not leave a comment.

Jamira G. 
Rating:
4.0

Faster internet service.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Jake W. 
Rating:
5.0

Customer did not leave a comment.

Tomara S. 
Rating:
5.0

The front desk guy took good care of me. It was my first time renting and using a trailer ever but he made sure everything was hooked up correctly and safely. I will be renting again from same location for future uses.

Kevin N. 
Rating:
5.0

No Issues. Everything was great. I appreciate the extra steps taken to ensure the truck was sanitized before rental.

Ernesto M. 
Rating:
5.0

Great customer service ??

Lynna W. 
Rating:
5.0

Customer did not leave a comment.

Dianna S. 
Rating:
5.0

I've rented many U-Haul trucks over the last couple decades and this was by far the cleanest truck I've ever had, inside the cab and the cargo area. I needed the truck for an additional 2 hours beyond my reservation time and they gave me the extra time without hesitation or any additional cost, and were extremely courteous. I will no doubt recommend this specific location to anybody in need of U-Haul services in the future.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

SHAH T. 
Rating:
5.0

Give them more 20 foot trucks

John C. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

EXCELLENT!!! DO NOT CHANGE ANYTHING. SAMMY IS A TOP-NOTCH PROFESSIONAL AND VERY FRIENDLY. HE MADE EVERYTHING SIMPLE AND EASY. THE ENTIRE STAFF IS EXTREMELY HELPFUL AND CARING. I will need another truck rental in two months. I could go to a closer place, but will drive farther to rent from these "good ol' hometown guys" again because of their great customer service. Thank you Sammy, Ben and the rest!!!!

Antony M. 
Rating:
5.0

Excellent service. Easy process! Thanks!

Deborah P. 
Rating:
5.0

Nothing. Keep taking care of your customers like you took care of me.

Virginia D. 
Rating:
5.0

Great customer service, I will definitely use UHaul again!

Claudio B. 
Rating:
5.0

Customer did not leave a comment.

Reginald G. 
Rating:
5.0

Nice and friendly staff. Quick and easy. In and Out. Perfect location to my storage.

Clydell W. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Parker A. 
Rating:
5.0

Didn't catch the name of the attendant, but he was extremely helpful. Very friendly. Genuinely cared about questions/responses. Got me taken care of with no issues. I didn't see a drop off location sign though. I was in a bit of a rush, and there was an 18 wheeler coming out from next door, so I may have just missed it. Otherwise, loved the visit.

Samuel N. 
No reviews have been submitted for this location.

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