Customer Reviews for D Bassett Roofing & Renovation LLC
(U-Haul Neighborhood Dealer)

665 reviews

7815 S Cooper St   Arlington, TX 76001

(817) 789-6390

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 2/29/2024: Closed

Services at this Location:

Contact Us

(817) 789-6390

7815 S Cooper St
Arlington, TX 76001

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 2/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Angelina H. 
Rating:
5.0

You all were awesome

Anita H. 
Rating:
5.0

Customer did not leave a comment.

Arletta C. 
Rating:
5.0

Definitely will use this location again. They were very helpful as always and the equipment was ready to go. Great job!

James A. 
Rating:
5.0

Nothing!!! I have used this location for years. They always have great attitudes and willing to help out. The equipment you reserve is always available and they even help you hook everything up if you need it. I can't say enough good things about this uhaul pickup. Thanks for being great!!

Elizabeth B. 
Rating:
3.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Nothing to improve. The staff was super cool and helpful.

travis J. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
3.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Keep doing what you're doing.

Wendell G. 
Rating:
1.0

Customer Service

Antionette W. 
Rating:
5.0

Customer did not leave a comment.

McKenzy M. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Otis P. 
Rating:
5.0

Easy drop off.

Mason T. 
Rating:
5.0

I have not comment on improvement but the property manager is an awesome guy make you alight but keeps it profesional honestly best customer service every

Jonathan M. 
Rating:
5.0

Just keep the good work !

Alvin M. 
Rating:
4.0

Customer did not leave a comment.

Jack H. 
Rating:
5.0

Always enjoy doing business with Sammy. Great customer service and no hassle.

Martin A. 
Rating:
5.0

Customer did not leave a comment.

Joel A. 
Rating:
5.0

Customer did not leave a comment.

April R. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
1.0

I had to reject 2 tow dollies because of unsafe conditions. 3rd one worked fine.

Nicky T. 
Rating:
5.0

Sammy was great. Very nice and knowledgeable. You should give him a raise, that was some of the best customer experience I've had in a long time.

layrishia K. 
Rating:
3.0

I called several times and no answer on the drop off. Poor communication.

Alex L. 
Rating:
5.0

Customer did not leave a comment.

CRAIG J. 
Rating:
5.0

Customer did not leave a comment.

Fred P. 
Rating:
5.0

Reserved a truck for two days. When I went to pick it up, it wasn't available, but they had one reserved for me. 3 miles up the road the staff they were very apologetic and helpful. When I picked up my truck, the gentleman behind the counter was very helpful and extremely nice when I picked it up and when I returned it.

Patrick L. 
Rating:
5.0

The person that helped us was very nice and quick. I will go back to that facility.

Amelia G. 
Rating:
5.0

Customer did not leave a comment.

Tammy D. 
Rating:
5.0

very friendly and the best of customer service

Mackenzie N. 
Rating:
5.0

Amazing man behind the counter.

Chelsea P. 
Rating:
5.0

Another very good rental with U-Haul. The agent, Sammy, was a true joy to work with. I will recommend him to all my friends.

Martin A. 
Rating:
5.0

Everything was good.

Ronald B. 
Rating:
4.0

Customer did not leave a comment.

Shon S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Great customer service!

Scott H. 
Rating:
5.0

I couldn't of asked for a better more professional experience

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
5.0

I had a difficult time doing the on line check in when I dropped the car! (After hours drop off) Had to wait 20 minutes in a dark parking lot to get some corporate phone assistance. Need to be more clear “up front” to NOT DROP THE KEY BEFORE YOU CHECK CAR IN! I had dropped the key then was asked to provide picture of odometer and gas gauge!

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Cindy G. 
Rating:
4.0

Customer did not leave a comment.

Neil S. 
Rating:
5.0

This is my third or fourth time renting at this location. I am always welcome and experience a great customer service. Thanks.

THEDDY I. 
Rating:
1.0

Customer did not leave a comment.

German P. 
Rating:
5.0

Thank you.

Lori B. 
Rating:
5.0

Customer did not leave a comment.

lori R. 
Rating:
5.0

very friendly staff

Tanh N. 
Rating:
5.0

Customer did not leave a comment.

ARAFAT Z. 
Rating:
5.0

Customer did not leave a comment.

Kuttiwa R. 
Rating:
5.0

Customer did not leave a comment.

Harold K. 
Rating:
5.0

Great friendly service!

Don B. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

Customer did not leave a comment.

Ken R. 
Rating:
5.0

Customer did not leave a comment.

Corey P. 
Rating:
5.0

Personnel handling check in was very friendly

Glenda H. 
Rating:
5.0

Customer did not leave a comment.

ANNE M. 
Rating:
5.0

Customer did not leave a comment.

Adrian O. 
Rating:
5.0

Sammy was the UHAUL representative that assisted me with checking out/in a truck. Sammy was very respectful, professional, a good listener and he had a good sense of humor! Most pleasant experience I have ever had at a UHUAL! Thank you Sammy!

Gary G. 
Rating:
1.0

Pricing: 0.89¢per mile Staff wasn't able and didn't give a good estimate on price. Told me 79.00 end paying 104 plus 60 gas. Gas mileage is bad, maybe need a tune up. 30 miles uses half a tank and half a tank cost 55 dollars. A/c didn't work. Got the job done, just a bad experience. By the way I only had the truck 3 hours.

terry J. 
Rating:
1.0

Disclosure of charges.

Emmanuel U. 
Rating:
5.0

Sammy was fantastic and was a welcoming face when I picked up the truck.

Zer S. 
Rating:
4.0

Customer did not leave a comment.

Mitchell N. 
Rating:
5.0

Customer did not leave a comment.

Allan S. 
Rating:
1.0

When you book the truck and select the times... It doesn't not say there is an additional charge for turning it in after it closes .... Nor is it stated at the location. Charging $20 for it is wrong.

Sapna B. 
Rating:
4.0

Customer did not leave a comment.

Ron M. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Easy drop off

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

jamar B. 
Rating:
5.0

Fuel gauge was off. Went 17 miles and gas filled 6 gallons to fill. No way got 3 miles to a gallon

Dana H. 
Rating:
5.0

Customer did not leave a comment.

William U. 
Rating:
5.0

Customer did not leave a comment.

Yesenia P. 
Rating:
5.0

Fantastic service. Owner is a great guy that goes above and beyond for his clients.

khaled H. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S. 
Rating:
5.0

Very professional staff. Great customer service! Easy rental process. I will recommend this location and rent there again!!

carleta M. 
Rating:
5.0

Excellent Customer Service!! Very professional, Very helpful!! Highly recommend this location!!

Joni D. 
Rating:
5.0

Customer did not leave a comment.

Dana H. 
Rating:
5.0

Customer did not leave a comment.

marcial I. 
Rating:
5.0

Sammy, at this location, was extremely kind and helpful! Will definitely use again, if need to move something.

Vincent L. 
Rating:
5.0

Customer did not leave a comment.

Michele M. 
Rating:
4.0

Cheaper fuel rates.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Paul E. 
Rating:
1.0

Customer did not leave a comment.

jason K. 
Rating:
4.0

Staff was very helpful and efficient. Great work!

James A. 
Rating:
5.0

Great service, equipment is clean and well maintained, location is great, thank y'all

Ingrid O. 
Rating:
5.0

Great location, friendly faces, equipment is clean and well maintained, super easy, thank y'all

Ingrid O. 
Rating:
4.0

Customer did not leave a comment.

Sadie J. 
Rating:
3.0

Customer did not leave a comment.

Steven R. H. 
Rating:
5.0

Customer did not leave a comment.

Tom I. 
Rating:
5.0

Very good customer service.

Tawfik H. 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
4.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Excellent

GLENDA J. 
Rating:
5.0

Friendly staff, helped with loading the trailer!

Don B. 
Rating:
5.0

Nothing. I had an excellent customer service.

Tawfik H. 
Rating:
3.0

The staff doesn't help on anything just sitting down and they lied on fuel in the truck

mophat H. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
1.0

I booked a 15 ft truck at one location to be picked up on 5/27/2023 at 8:30am on self pickup. I got to the location and the app wouldn't let me pick up the truck and forced me to go instore. The store opens at 9:30 am. I already paid movers to begin work at 9:00am. The movers were present, but I had no truck and the clock ticking. I returned to pickup the truck at 9:30am but I was told that there was no truck for me. The truck I booked had not been returned. I was sent to a bigger U haul office for rerouting. This office refused to attend to me saying that they had no trucks available. After insisting, I was given a phone number to call. After dialing and waiting on the phone for almost 20 minutes, I finally got someone who promised to solve my problem and returned my the call at 11am asking me to go pickup a larger truck 30 minutes drive away. I finally started moving my furniture at 12:00 and paid the movers for 3 hours for just waiting on the truck to be available. I lost money ($95 x3 = $285) because of U-haul and I am not happy. My situation needs attention. Because of U-haul, my move ended late at night at a higher cost.

ROMEO A. 
Rating:
4.0

Customer did not leave a comment.

Henry C. 
No reviews have been submitted for this location.

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