Customer Reviews for D P Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very helpful by their service representative GB

Rating:

5.0

I stored my belongings in a south-facing storage unit over the winter, and everything was completely dry. Not a bit of water seeped under the door. One thing that would make this facility more competitive would be gate code entry but still I was very pleased with their service and my storage unit!

Rating:

2.0

The auto transport trailer that we rented had one broken tire strap that the road assistance had to come out and change for us, which put us back ours. Also, it was not swept out and clean, and there was broken glass on the ramps when you pull them out as well as on top in that dirt. Also, the license plate was in Idaho license plate that it had expired tabs from 2021 super unhappy with this location and the way that they did not take care of their equipment.

Rating:

3.0

People working there not friendly at all.

Rating:

3.0

When the people are at the place you want to drop a vehicle or equipment back off and they don't know if it will be a problem with you getting your refund or not they didn't recommend a phone number or anybody else that I could call

Rating:

5.0

Your people and equipment were in top order and courteous. I was greeted when I first came in the door and promptly assisted. I recommend U-Haul of Deer Park and their staff. High praise. Paul

Rating:

3.0

The giz that holds the passenger side ramp in place on the car hauler trailer looked OK when I picked it up, but after I loaded my car at the truck dealer that ramp was lying on the ground next to the broken giz. By then D P was closed, so I stopped into the Uhaul location nearest the truck dealer who told me not to unload my car until I got to my dropoff location where they'd fix it. Spoiler alert: dropoff was at another ministorage location and they couldn't fix it. Not sure the failure was D P's fault, but it sure messed up my plans

Rating:

3.0

Floor board of truck needed swept. When I picked truck up gas was not full. I returned it full but you guys should really give refunds or make sure trucks have a full tank at time of pickup.

Rating:

4.0

The truck we were provided with had alignment issues and the check engine light came on. This has nothing to do the the staff, the repair tech that the issue was previously reported to didn’t fix the issues.

Rating:

5.0

Super friendly staff. Fast service and a well maintained truck.

Rating:

2.0

The girl working was version lazy, she didn't even hook up the trailer, requested that we do it, she came out to take pictures. Thats it. The trailer was dirty.

Rating:

5.0

Very good customer service.

Rating:

3.0

Somehow the contract got altered after I checked in to get the truck and dolly. Creating a lot of confusion due to there being no dolly on the contract. The truck wasn’t in great shape. Visor is the wrong size and wouldn’t fit in the holder, which was held on with double sided tape and kept falling down. Gasoline would blow back out of the filler when the tank was filled. Tow dolly strap was cut through nearly half way and the chain was missing the S hook on one side.

Rating:

5.0

high quality service, great experience.

Rating:

5.0

The service by the representative at this location was excellent 👌

Rating:

5.0

Enosh was super helpful!

Rating:

5.0

Allowing the return of equipment after hours is great service.

Rating:

5.0

From setting up the reservation to all the customer service to the end of the job this place was exceptional! Enoush handled my entire reservation (with the aid of the sweet Chocolate lab that oversees everything with approval) as great and beyond one could ask. In fact, I didn't even ask but he gave me a 10% discount because we were doing a piano move for St. Mary's church in Chewelah. Much appreciated and the extra mile to send the invoice to directly when the link wasn't working. THANKS ENOSH! God bless.

Rating:

5.0

Maybe free coffee and donuts for morning pick ups? Seriously, everything was great.

Rating:

5.0

Professional, courteous, helpful, great experience.

Rating:

5.0

I was told (by Anna @ DP Storage that I had to pay $20 fee to reserve the 10X10 storage unit. When we got there and my husband asked about it they said that they no knowledge of it whatsoever! So... I guess I'm out $20!

Rating:

1.0

Pick up of U-Haul went smooth until we realized that they charged the wrong card, over drafted an account and are now refusing to fix it. Then further charged the card at drop off.

Rating:

5.0

I have used this location more then once and they have always been amazing. I highly recommend Deer Park,WA location for customer service, great experience and of course sweet friendly dogs.

Rating:

5.0

Very professional not much.

Rating:

4.0

Better notes

Rating:

5.0

They had the trailer I needed and it was perfect for my needs. Pickup and return was a simple efficient matter.

Rating:

4.0

I request and and was approved when i rented the unit to drop it at a location 6 miles from my destination. Uhaul txt me to contact them regarding a change in drop off location. I tried 6 times over the next week to call them only to get a recording and to wait , after 10 minutes on hold each time i hung up. When i was unloaded and needed to return the trailer i did wait to get a person who was very disrespectful and wanted me to dro off at a location 90 miles away! When i bailked at this the gave me a location 51 miles away! . After agreeing to this i contacted there customer service and went over the bad experience i was having. That person agreed that this was very poor service and thus gave me a partial refund. Ovet all it was very very bad experience.

Rating:

5.0

Fantastic customer support

Rating:

5.0

Awesome customer service

Rating:

5.0

Stuff is awesome

Rating:

5.0

Anna did a great job getting our reservation situated.

Rating:

5.0

If anyone wants to have a hassle-free, smooth, and fun move, look no further. This Uhaul dealer is amazing. Anna is awesome! Fantastic customer service!

Rating:

4.0

Not to pleased. Reserved a 26 footer at Newport WA. The day before Uhaul changed it to a 20 footer. The closest 26 foot truck was at Deer Park 54 miles away. I had to spend a lot of extra money for mileage to go get the truck. I filled every inch of it. The Deer Park staff are fine. Changing my truck size at the last minute was a lot more expensive and time consuming than it should have been. Not cool Uhaul.

Rating:

3.0

The location was fine, the issue was that it is nearly 40 minutes away from where I planned to pick up the equipment. The reservation was changed to this location which added extra driving, planning and reorganizing the move. I contacted UHaul to get some remedy and the less than helpful customer 'service' rep I chatted with pointed out that UHual actually doesn't make reservations, they only take requests and that those can be changed at any time. Seems like a small thing to provide a partial refund or adjustment to make a net negative rental into a neutral or positive one, but this was beyond the scope of what the rep on line seems capable of doing. The UHual employee at this location was understanding and it was beyond her control.

Rating:

4.0

I injured my back trying to lift the 8x16 box trailer off my hitch as the office personnel did not offer to assist.

Rating:

5.0

Anna was great and very helpful!

Rating:

4.0

Friendly helpful staff, the roll up door was heavy and a little hard to open but the unit was perfectly suitable for what I needed.

Rating:

3.0

It was Sunday when I dropped off the truck and no one was working so I was a little confused of what to do so I dropped the keys in the night drop box and just hopes that was the correct thing to do

Rating:

5.0

Thank You for all the friendly help!

Rating:

1.0

I will never use uhaul again.

Rating:

5.0

Seat beat was difficult to clamp. Short cord. I am 6'4, 335 and it was extremely difficult to latch.

Rating:

4.0

Nice helpful employee

Rating:

5.0

Always friendly and had what I needed..Thanks

Rating:

4.0

Do not know if the office was clean and inviting as we did not go into the office. The outside of the office where the truck was dropped off was good.

Rating:

5.0

Easy and quick!

Rating:

5.0

Great experience DP mini storage staff was very friendly and knowledgeable.

Rating:

5.0

5 stars for the person at this location for getting me set up. But Uhaul Online reservations are horrible. I wanted a 5x9 utility w/ramp for about 4 hours. The location, about 5 miles from me, and another about 11 miles away, both had these available for pick up and return. But the online reservation system set my trailer pick up 31 miles away in the wrong direction to my route. The pick up location and return for what the online reservation set up would have resulted in 131 miles travel versus 57 miles. Received a call from the reservation center and that person stated that the location 31 miles away was the only one available. Not True, as confirmed by the proprietors of the two local locations. Hmmm, is it possible that customer traffic is being diverted away from the small town operations in the area?

Rating:

5.0

The truck has high mileage. The location and the lady working there were excellent.

Rating:

5.0

The representative who helped me was very efficient and made the rental process a pleasure.

Rating:

4.0

Super friendly. Honest and helpful.

Rating:

4.0

The young lady who helped me was friendly and outstanding also

Rating:

5.0

The customer service was amazing. Above and beyond for sure!!!

Rating:

5.0

She was helpful and quick!

Rating:

5.0

This location provided the best check in and out process I have experienced. I was offered assistance hooking up and unhooking the trailer.

Rating:

5.0

Great Location!!!

Rating:

5.0

I do a lot of rentals would not go anywhere else

Rating:

4.0

Customer service was great

Rating:

5.0

The manager is a wonderful women, she did a very good job.

Rating:

5.0

You guys are still the best God bless you all

Rating:

5.0

On several occasions the gate was not opened on time. Not by 5 minutes but by several hours. On the last time it happened to me it was literally two hours late to be opened. When I talked to the staff they first blamed the frost, which could be a plausible excuse if they haven’t been several hours late in July! They were rude when confronted and had the audacity to ask “what do you want me to do about it?”. Oh I don’t know how about open the gate! There should be a timer or something along with responsible people working there. There should be no excuse when the gate is supposed to be opened at 7 am and the folks who run it live on site.

Rating:

5.0

Great people's been a customer for years always friendly helpful love that place..thank you so much for everything

Rating:

5.0

I just parked my boat there for a couple days until I found a largest enough storage indoors. Thanks