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David M
Customer Reviews for DRPAM J Transport
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
On Wednesday, November 22, I returned the trailer I rented from a Uhaul facility located at 1107 S. Main St, Charleston, Missouri. However, the location charged me for an additional five days of rental, which was not discussed or addressed during the rental process. I received a receipt for the additional charges on Monday, December 11, 2023. I tried to use the Uhaul app to return the trailer but did not get good data service in the rural town. The facility did not process the trailer until Monday, November 27, at 6:51 pm, which suggests that their management style is very loose. Despite trying to contact the facility, I have not received a response. It is concerning that the owners appear to be dishonest and in the business of ripping people off. Given that my last name is well-known in the community and they attend the same church as my mother did, Esther Gillespie, I would expect a courtesy call. Therefore, I am requesting that Uhaul investigate this facility's operation practices. I am also disputing the additional charges on my credit card.
Theodia Gsame here, very helpful and nice to deal with, will use this facility again.
BRENDA SOverall was a bad experience. The app wouldn’t work. I couldn’t check in. Asked for a passport???? Then I called the number. It didn’t work. Had to call another location and they graced me a number. Then the lock wouldn’t open and couldn’t get the key. FINALLY got the truck. I hope I don’t have to use the company again.
Dewayne TMy experience was great! The process was quick and easy. No complaints.
Jeffrey MGood
Keela Wi was charged extra, but due to holiday, closed when i was to return the trailer. also, being small town, knew they were not open and not renting anything. understand if i am late, but in this instance, the over charge seems excessive.
Margaret GSo very helpful, professional and accommodating! Wonderfully run business.
Bonnie VEasy to find, well marked
Cassandra KI do not know of anything. When I got the trailer they hooked it all up and did a safety inspection with me. This trailer had a ramp. They again showed me how to latch and.unlay h this gate. All there were courteous and polite and even said thank you.
JOSEPH MPeople were very accommodating and friendly. Very helpful.
Deborah CService was great keep the good welcoming going
WOODROW CFriendly and helpful staff. It was a pleasant experience all around.
STEVEN AVery friendly staff
JEROME CThe staff at this location in Charleston MO. was very friendly, helpful and professional. They went above and beyond to make sure that I had everything I needed for the u-haul. I would definitely recommend them and would use them again. I had a excellent experience and they made it so easy and smooth. Thank You!
JON B