Customer Reviews for Dales Wright Tire & Auto Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dales Wright Tire & Auto Service

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Robert B.
Rating:

Customer did not leave a comment.

BRENDA S.
Rating:

They returned my call to confirm that the truck was returned.

Alisha P.
Rating:

Customer did not leave a comment.

Sabrina M.
Rating:

Customer did not leave a comment.

Darrell Z.
Rating:

Customer did not leave a comment.

Douglas K.
Rating:

The while process went very smoothly. Staff was friendly and knowledgeable!

Harouna B.
Rating:

I d love to a person, but there were no anyone. Keys dropped off.

Karyn K.
Rating:

Customer did not leave a comment.

Lance R.
Rating:

Customer did not leave a comment.

Fayia B.
Rating:

Customer did not leave a comment.

Ricky M.
Rating:

Customer did not leave a comment.

Nicole M.
Rating:

This was my first rental and the online process was so easy. We were early for pickup and the employees were so polite and helpful. I really appreciate this team making my move start out so well.

David W.
Rating:

Answer phone or return call

Jeffery H.
Rating:

Customer did not leave a comment.

Benjamin P.
Rating:

Customer did not leave a comment.

Dennis L.
Rating:

Customer did not leave a comment.

william N.
Rating:

Customer did not leave a comment.

Patricia W.
Rating:

They were super helpful - wonderful to work with during my stressful moving time.

heather N.
Rating:

Customer did not leave a comment.

Mohamad R.
Rating:

Customer did not leave a comment.

Casey C.
Rating:

Customer did not leave a comment.

Julie B.
Rating:

This location was amazing. My dad recommended it because he has used this place for years. The staff was super friendly and the place was very clean. Don’t change a thing!!

Audra M.
Rating:

Just dropped off there and returned via phone.

Johncody W.
Rating:

Very helpful and friendly staff

heather N.
Rating:

Customer did not leave a comment.

Trevor K.
Rating:

Customer did not leave a comment.

Katie W.
Rating:

I used the 24/7 pickup as I needed to get it before the store opened. The verification process was choppy through the app, and I was not told prior of what I would need for verification (and it was 7am on a Sunday so my work could not be verified, I had not brought my passport, and the lease agreement was not applicable to my situation). Also, I was supposed to check the cold tire pressure and read the instruction manual prior to taking the truck but 1) there was no device to check tire pressure, and when I stopped at a gas station to do my due diligence and check, their tire pressure device only read up to 50psi, so there was no way for me to do this and 2) there was no instruction manual in the truck. Further, I was not provided with the blankets I had prepaid for which proved to be a problem just because I was relying on having that product with packing the truck and also had to deal with calling U-Haul and dealing with it upon return.

pat S.
Rating:

Customer did not leave a comment.

Danielle S.
Rating:

The woman who helped me at the front desk was great!

REGGIE W.
Rating:

Not charge for a full day when I called to indicate that I would be a few hours late because I was returning the vehicle early. Due to an appointment that required my attendance I had to wait until released from that meeting. I returned the vehicle less than 5 hours after the time to accrue an extra day's charge. I called and indicated that I would be returning the vehicle a few hours past the time I had rented the vehicle 5 + days earlier. Next time I will seek a different company for my needs. I also will NEVER refer anyone to use your company for ANY rental needs. I have used Dale's Wright Tire and Auto service in the past for a few thousand dollars worth of auto repair and was Very satisfied with their service. But I am totally dissatisfied with their handling of this rental agreement. I left the vehicle with nearly 1/4 tank of gas more than was required by your contract.

donna P.
Rating:

Customer did not leave a comment.

Jesse B.
Rating:

Not sure why i didnt get my deposit back? I never got any confirmation email regarding this information

Christopher O.
Rating:

Customer did not leave a comment.

Joyce M.
Rating:

Customer did not leave a comment.

Jerzy C.
Rating:

a very good service

Daniel G.
Rating:

I dropped off the truck on Labor Day so the place was closed. I found the key drop box & instruction clearly posted.

Amber F.
Rating:

I'm glad I found them. I was sent all over town from the original location as I was told the truck I originally needed size wise would be available however it was not. We ended up taking way more trips to move the short distance than wanting to after being sent out all the way to the urbandale store to find out he was as confused as we were as he also had no trucks available. Finding Dale's was a very pleasant and relief of stress, the woman was very honest and we had to use a 10foot but she made the expirence much better I have rented storage units ect but after this expirence I don't think i will ever return to a corporate location again. It's sad when you become just another number of customer instead of then known customer you used to be.

MWENDA R.
Rating:

Customer did not leave a comment.

MARCIER H.
Rating:

Customer did not leave a comment.

Mary C.
Rating:

Very friendly

Ethel P.
Rating:

In the process of unloading the furniture noticed that a mattress said was ruined by leakage into the trailer due to rain in the area. We inquired about compensation for that and was told we had to file a claim which I stayed on hold for almost 8 minutes. I wanted to actually speak with someone and preferred not to submit the claim online. This is ongoing because I was told it would be at least two days before a representative got in touch with me. I was very displeased in renting a U-Haul that had leaks!!!!

elizabeth M.
Rating:

Customer did not leave a comment.

Kristina W.
Rating:

Customer did not leave a comment.

Jeff G.
Rating:

Customer did not leave a comment.

Robert C.
Rating:

x

Rachel Y.
Rating:

Customer did not leave a comment.

David K.
Rating:

Customer did not leave a comment.

Sheila A.
Rating:

The truck wasn’t very clean and the windshield was full of bugs. I was not able to get the size of truck I reserved, which made me make two trips, which would have been ok if in the same town, but it was 45 miles away.

Susan J.
Rating:

Customer did not leave a comment.

David R.
Rating:

Customer did not leave a comment.

Luis M.
Rating:

Customer did not leave a comment.

KYLIE S.
Rating:

Customer did not leave a comment.

BRANDY Y.
Rating:

The whole online process and taking photos had me literally tgere an 1 1/2 -2 hrs to pick it up and at least an hour dropping it off

javier M.
Rating:

Customer did not leave a comment.

matt E.
Rating:

Customer did not leave a comment.

Randy L.
Rating:

Customer did not leave a comment.

aaron V.
Rating:

Customer did not leave a comment.

Kate B.
Rating:

Customer did not leave a comment.

David H.
Rating:

Customer did not leave a comment.

Zachary D.
Rating:

Was told there was 24 hour pick up and had made a reservation for 6 pm on a Saturday. Received a phone call about 20 hours before pick up asking if I could come in that morning instead as they normally don't even open on saturdays. After many phone calls and texts, they agreed to come give us the truck at 5 pm, still an hour earlier than I had wanted or could make forcing my parents in law to come pick up. Please, please don't advertise 24 hour 7 days a week pick up if you aren't open 2 of the days, next time I'll use another service that doesn't false advertise it's hours. Also, the truck wasn't even close to clean when we picked up and we had to sweep it out prior to moving.

Rodney I.
Rating:

excellent,all very nice and helpfull

amy S.
Rating:

I pulled up, dropped it off, did the online check out, took my pictures, unhooked and was off. Maybe took 15mins! Seamless process on both ends. Quick and efficient.

Ed W.
Rating:

Customer did not leave a comment.

Amanda W.
Rating:

Customer did not leave a comment.

Shannon W.
Rating:

Customer did not leave a comment.

Kathryn D.
Rating:

Customer did not leave a comment.

Tammie F.
Rating:

Customer did not leave a comment.

Lysle W.
Rating:

Customer did not leave a comment.

Thomas P.
Rating:

Customer did not leave a comment.

Dominick A.
Rating:

Yes very good peoplewould definitely recommend to other people

Thomas P.
Rating:

Dales was not the original pickup location. The original was FEH. Supposedly I was sent a text that Dales would be the pickup location. ONE PROBLEM! I DON'T HAVE A MOBILE PHONE TO RECEIVE TEXTS! So I went to original pickup location. They told me that U-Haul texted me the new location as Dale's. Both shops, FEH and DALES were EXCEPTIONAL is taking care of me!!!! DON'T ASSUME A PHONE NUMBER IS A MOBILE---NOT EVERYONE CARRIES A SMARTPHONE THESE DAYS!

Greg C.
Rating:

Customer did not leave a comment.

Gary E.
Rating:

Dale and Kris were awesome--Kris was so busy but she treated everybody with a smile and never got stressed out. You had to be there, This is a dad and daughter business and I never saw anybody so busy that was so helpful--Thanks Dale and Kris----

STEVEN G.
Rating:

Customer did not leave a comment.

Danny H.
Rating:

Customer did not leave a comment.

Danielle G.
Rating:

The uhaul.com cusomter service rep was very rude.

Ansel L.
Rating:

The Uhaul website continually changes or loses the desired drop off location. Today, and also earlier this month when we moved residences, we selected a drop off location during the online reservation process and then either had to select a new location at pick up (earlier in March) or return the truck to the pick up location because the drop off location had been changed without our knowledge (today).

denise C.
Rating:

The customer service was awesome. They didnt have the utility dolly I requested in my reservation, however, they called around and found me one and even adjusted mileage for me because I had to go so far out my way to get it. I would recommend this location again.

Estelle M.
Rating:

I was confused about how the hourly rate worked compared to the set rate and the customer service agent was sort and angry with me. I did not offend. I just wanted to understand

Ron T.
Rating:

Customer did not leave a comment.

Simone W.
Rating:

Thanks for everything

EVER A.
Rating:

Excellent

james M.
Rating:

Dale’s is the best!!

bonnie K.
Rating:

They wouldn't take cash wantedbcard and I have never had that problem. Hold it with card paid cash . Very rude add then they wanted to say I didn't t turn back in

Barry H.
Rating:

N/A

Bruce D.
Rating:

Customer did not leave a comment.

Joseph C.
Rating:

Customer did not leave a comment.

TIMOTHY D.
Rating:

Customer did not leave a comment.

Lewis S.
Rating:

Dirty truck. Full of trash.

DONNA B.
Rating:

Customer did not leave a comment.

Robert T.
Rating:

The trailer was old and one of the heavy ones. Knowing I was going on a 600 mile trip, u haul should have located a modern one. It wasn’t the location’s fault.

John P.
Rating:

Customer did not leave a comment.

William A.
Rating:

Nothing Owner of business took care me. Would go back anytime.

Penny W.
Rating:

Very helpful and friendly! I will definitely use them again!

Breanne W.
Rating:

Customer did not leave a comment.

Paul G.
Rating:

Customer did not leave a comment.

Joseph A S.
Rating:

Extremely helpful and professional service, highly recommend this UHaul rental pickup location, will use this location again for my rental needs and will recommend this location to others.

William S.
Rating:

This location is an example of how locations shold operate. It restore a positive view of uhaul.

Mindy E.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

Excellent service. Convenient location. Great rate/price.

No reviews have been submitted for this location.

Back
To Top