Customer Reviews for Dales Wright Tire & Auto Service
(U-Haul Neighborhood Dealer)

823 reviews

1825 Euclid Ave   Des Moines, IA 50313

(515) 267-9187

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(515) 267-9187

1825 Euclid Ave
Des Moines, IA 50313

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Carl L. 
Rating:
5.0

Hooked up and unhooked the trailer. Very professional and friendly. Had a bad experience at the douglas location. This place reinstated my trust and use of future uhaul rentals.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Very professional and a very smooth process

BRAD K. 
Rating:
5.0

Very helpful and courteous staff.

Kirk H. 
Rating:
5.0

i did not like being called by other u haul locations to get a truck from them very very wrong

GREGG M. 
Rating:
5.0

Customer did not leave a comment.

Brandon K. 
Rating:
5.0

The service was great and the truck performed well but there was a stale smell in the cab of the truck. I could not find any source of the smell. The truck was fine for hauling our items and worked just fine otherwise.

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

Lindsay W. 
Rating:
5.0

Super nice guys. In and out quick. No problems at all.

Darin R. 
Rating:
5.0

Maybe.... Offering a free lunch? Cuz thatd be great with my experience. Flawless

BRENDA T. 
Rating:
4.0

Very smooth drop off

Gregory J. 
Rating:
5.0

Dale & all staff deserve the Gold Star, great people, great setup and location, pleasure to do business with.

MICHAEL M. 
Rating:
1.0

Customer service was very rude Nd racist

MY CHELLE W. 
Rating:
5.0

My afternoon started at Uhaul on SE 14th, I will NOT rent or go to that location Again. The customer service is less than adequate there and neither of the gals behind the counter gave two hoots if I was there to spend money or not. One appeared to be strung out. Dale Wright Tire and Auto TOP NOTCH!! These folks were friendly, and had me out the door with what I needed in minuets! I will go to them for ALL my Uhaul needs even though I live on the South Side.

HOWARD L. 
Rating:
3.0

I need the truck because of an unforeseen problem. When I received my receipt by email it showed 2 transactions but my bank showed 3. Tried to call but no answer. Went to the store but already closed. That was almost 40 bucks that I was going to use this weekend with my family. Will never recommend U-Haul

Chris C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Neal M. 
Rating:
4.0

Customer did not leave a comment.

ALAN W. 
Rating:
1.0

The customer service I received was very poor indeed because of such experienced will not refer anyone . The the and the guy who work at particular location threw my shirt in the trash that we left in the uhaul. I forgot about it and return retrieve my property it found in the dumpster . At first when I approached the lady half an hour after I dropped the truck me that she didn't get or find my item. Uhaul services should include at a lost and find item for a day because ppl forget about things but trash it immediately one come across these item that are behind in your property

NATHAN B. 
Rating:
4.0

The mirror on the passenger side was cracked. which made it hard to see traffic behind me.

Jacob S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
3.0

Customer did not leave a comment.

Martha K. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

N//A

WILLIE T. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY R. 
Rating:
2.0

They Order me some price and charge me for another price is this

Dena R. 
Rating:
5.0

Customer did not leave a comment.

Jake H. 
Rating:
5.0

Customer did not leave a comment.

JOAN D. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Nothing, the staffing was very knowledgeable, friendly and help when I made last minute changes. Top notch

John S. 
Rating:
3.0

I had no contact with anyone at this location as I was assigned to return the truck here. Unfortunately, the lot was small and many other trucks were already there making it difficult to park the 26' truck I had rented without blocking the building.

Crystal B. 
Rating:
5.0

Great location with friendly & helpful staff!

Gregg V. 
Rating:
5.0

Customer did not leave a comment.

WARREN S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

LIZA K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

GARY R. 
Rating:
3.0

The supervisors on the phone were outstanding!!! I couldn't get the app to load the zip code to do a check in and out and they were so kind and nice and took care of me straight away. Very appreciative and thankful for them!!!

PHILIP W. 
Rating:
5.0

Had trouble with getting trailer lights to work. 2 blown fuses. I had my vehicle checked and there are no wiring issues.

DUANE D. 
Rating:
4.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

ROOSEVELT C. 
Rating:
5.0

Dale's is awesome! I have done business with them for years and will continue to do so.

SHAWN F. 
Rating:
5.0

Instructions for pick up after our before hours was not accurate. It took a while to figure out how to get the key. Love the convenience just not clear Instructions. Well Def use again

Karin P. 
Rating:
4.0

Customer did not leave a comment.

JON A. 
Rating:
5.0

Customer did not leave a comment.

GREG A. 
Rating:
3.0

Customer did not leave a comment.

Monica B. 
Rating:
5.0

The customer service at this location continues to bring our company back! The equipment is always ready/clean/dependable.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

TJ W. 
Rating:
1.0

Terrible internet connection makes use of web site to check in virtually useless. No one on site to offer assistance.

Stellena N. 
Rating:
5.0

Customer did not leave a comment.

ANGELA V. 
Rating:
5.0

I've used this site for my business many times. They are always professional and prompt!

JAMES S. 
Rating:
3.0

Lower prices

JOEL M. 
Rating:
5.0

Customer did not leave a comment.

MARYAH W. 
Rating:
5.0

Used these guys three different times and they always take care of everything. Dropped off and got my receipt the following morning. Fixed the miles that Omaha had screwed up.

Connor L. 
Rating:
1.0

The online mobile app process sucks and took us nearly 2 hours

Carrie M. 
Rating:
4.0

Customer did not leave a comment.

Marilee H. 
Rating:
2.0

Located on a very bust, and was very challenging to negotiate entrance and exit.

david H. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

WALTER R. 
Rating:
2.0

We returned our equipment the morning after rental. then we got a message that they didn't receive it Saturday. making us rush down to take pictures that it was in their lot. extra stress is not a good thing. Thank goodness it was there. People really should do their jobs so that others don't stress.

JEFFREY K. 
Rating:
4.0

Customer did not leave a comment.

Kelly C. 
Rating:
1.0

I nearly killed myself on this trip...NEVER USE THIS COMPANY AGAIN

DEBORAH D. 
Rating:
4.0

Customer did not leave a comment.

ALEKSEY S. 
Rating:
3.0

We had reserved this trailer to be dropped off in Huxley, Iowa-since we were towing with an RV. Was contacted by uhaul less than 24 hours after pickup and while on road-that drop off was changed to this location-25 miles from Huxley. Also this location was impossible to drop off while towed with RV-so had to borrow truck to return trailer-was extremely frustrating. Uhaul knee we were towing with RV-and this location would not work! Requested a call from supervisor about this-but never heard from anyone. We will be renting a trailer for return to Florida in 2 weeks with RV-very concerned about pick up and drop off availability with RV!

Dean P. 
Rating:
5.0

Customer did not leave a comment.

Bryon W. 
Rating:
3.0

Work on transaction

Rynold D. 
Rating:
5.0

Customer did not leave a comment.

JORGE D. 
Rating:
5.0

Customer did not leave a comment.

TYREE G. 
Rating:
5.0

I went to the Windsor Heights location because it showed open an I live close. No one was there I called the number and no answer no call back. This forced me to have to drive across town to the other location and purchase more milage due to the distance different. The Dale's tire location not only answered their phone but had a truck ready and waiting. The woman on the phone was helpful and seemed to understand I was on a schedule. The woman at the counter was fast and professional. I would highly recommend this location to anyone. The first location looked like a dump and apparently does not want business. It was night and day difference.

AUSTIN H. 
Rating:
3.0

see my comments above. You charged me extra miles when you said you wouldn't. Also, the tank was not full when we got it and we filled it because, really who can stop the gas at exactly where it was when we picked it up. Maybe you should refund that amount at $3.50 per gallon. Very dissatisfied about this!

Kim R. 
Rating:
3.0

Bigger lot, or bigger entrance/exit

Daniel R. 
Rating:
5.0

Easy to reach. Customer service was great

SUSAN H. 
Rating:
5.0

Thanks for trusting me to use it and bring it back before it was needed I got a lot done within my time frame and it made my day!

ANGELA V. 
Rating:
3.0

No weekend hours so was a remote drop off. Didn't see inside of facility, but exterior was tired.

Michael G. 
Rating:
5.0

Drop off place Closed due to power outage from a storm that morning. I hit rain on the way to Des Moines and when i arrived to unload, the items i packed in the front of the trailer were wet and water was visible on the floor. Luckily it was new furniture will packed in the cardboard and hadn't soaked through to the furniture yet. Trailer was very easy to pull and followed like a dream tho.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Had to go there because there was no 10' in Ames Iowa. Inconvenient and out of the way. Cost me time and gas and was only given a $25 discount.

Justine B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Friendly neighborhood business. Not an impersonal chain. They do lots of automotive services and Uhaul rental on the side.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH S. 
Rating:
4.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
5.0

Reaching them by phone was tricky. I'm not sure that it isn't an internal issue regarding contact info in Uhaul's data base. But once I actually talked to a person, they were very helpful and polite.

Jacob J. 
Rating:
5.0

Customer did not leave a comment.

SABRINA W. 
Rating:
5.0

Auto transport at location on 63rd street after having reservations for 3 weeks had no trailer available cause one was late coming back 3 hours told me I had to talk to manager who was on lot with customer. After 2 hours of waiting another representative said mamager hadn't been in that day. I had to leave my vehicle at a friends till I can cone back and rent another truck and auto hauler. Costing me flight and rental plus fuel that I wouldn't have had to pay. So pissed off and should get free auto transport rental when I return back to get car. My opinion as customer but probably won't get a answer.

ROBERT M. 
Rating:
3.0

Customer did not leave a comment.

Katie B. 
Rating:
3.0

Same as the pick up location, the return location was a little out of town, but everything else was fine.

KAREN A. 
Rating:
3.0

Customer did not leave a comment.

JOHNNIE W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA M. 
Rating:
5.0

Great customer service and good all around return.

JACOB M. 
Rating:
5.0

Customer did not leave a comment.

Ricardo R. 
Rating:
4.0

Customer did not leave a comment.

Rory K. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Brice H. 
Rating:
4.0

Truck and location was great. Easy to find everything I needed, the only downside was retrieving the key from the lockbox, which I understand my struggle is probably unique to most customers. Box number 1 was a little difficult to use. Mainly because of my height (I'm 5'2). I had to stand on my tippy toes to put in the code, and that also made the angle difficult for me to get the lock undone. It took me over 15 minutes to just get the lock off.

Kelsi W. 
Rating:
5.0

None. Best customer service I've ever experienced.

Tera K. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
4.0

Assistant could be a little more friendly. She smiled but it was not really genuine.

Richard S. 
No reviews have been submitted for this location.

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