The manager / owner was amazing with this rental experience, he was very helpful as well as his staff. I would definitely recommend this location, and I will be using them again myself in the near future!
JEFFREY A
Customer Reviews for D&D Automotive Sales & Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The folks at this location were very friendly and helpful.
RANDY EThe owners was very friendly and helpful and made me feel welcome I would use them anytime I'm in need of a U haul rental 😊 very professional and explained everything in detail I would recommend them to anyone
GARY DWas charged a cleaning fee cause rental blankets was not folded a certain way when the rental truck was return and 20.90 for after hour drop?
SHERRI RThe customer service was horrible, not from the ladies at the front desk, but the older gentleman. I would not recommend this location to anyone. The older gentleman was rude and assume that I was not gonna have the money to pay whatever fees that needed to be paid on the U-Haul example the extra mileage that I had to use. I do not recommend.
KIRSTEN JVery helpful people.
JON ANothing. They was very professional. Walk me threw everything I need to know from beginning to the end. In and out. Really wouldn’t think this was uhaul with past experience. Nice clean and helpful .
Sandra TBoth location with app needs work when returning there is no link helpful to click and checkin returns so get charged additional fee
LeRona PBest U-haul experience I have had and we have gotten a lot of U-hauls. Very thorough and friendly.
ANA CNothing. Its already great!
JOHN JThe owner and the lady (didn’t get their names) helped me out tremendously on Sunday. They were fair, honest, and informative. In my last minute scramble and having issues with the app, they made my process of checking in and returning so easy. I would definitely recommend and use this location again.
JESSICA JThey were so easy to deal with love the personality they were both so nice the gentleman was actually a jokester which I found very awesome I would recommend this location to anyone
Sean DMr William and his wife were very pleasant and inviting. They took care of my checkout with quickness and ease! I would not mind having to do business with them again!
Kevin BD&D Manager/Employee were very professional and expedited my request within my time frame. Thanks D&D Nathan E. McFarLand
NATHAN Mvery efficient and friendly staff
KATHLEEN MEverything is good
LUCILLE DSpray the vehicles with odor neutralizer or something cause they smelled.
ROBERTO IDropped off after hours did not speak to anyone
Virginia CFacility constantly hounding about extra charges and fees then proceeded to call 1hr-30th a before reservation was over because another client was waiting. Agreed to a $7 difference for gas & Was charged twice with no clarification why the owner was disrespectful and extremely wrong when confronted about all these extra charges. Stated “he wish he took more money from me on more cards” to be exact. Hopeful to get a refund after speaking with customer service & law enforcement. Will never use this facility again.
DIMITRI HGood trip no problems.
MICHAEL POnly problem i had was when I picked it up it was at 3/4 tank of gas. I was told it said 7/8 therefore I was charged for extra fuel. Disliked that very much
Amy SAmazing family owned location that takes care of their customers and remains transparent and helpful through the whole process. 10/10 would recommend this location over others.
MICAELA GThe staff was very friendly and helpful.
Sopheil BCustomer service was exceeding my expectations
JOHNY AThe AC was not working in the truck that I used. It was of those really hot days and moving is stressful enough and not having AC just made the experience less than 100%. That’s was the worst part of my experience.
Valita SEncourage them to go that location great people great attitude.
STACEY YGreat customer service. Very professional, clean facilities, very knowledgeable and the great attitude.
Isaiah LThe truck had no A/C. It was 104F outside. The people were very friendly, and very understanding. They waived my cleaning fee and dolly rental fee.
Tanawan FGet some dollys in stock & fix the a.c on the one & only truck at that location !
Albert H