Was charged a cleaning fee cause rental blankets was not folded a certain way when the rental truck was return and 20.90 for after hour drop?
SHERRI R
D&D Automotive Sales & Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newport News, VA 23605
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The customer service was horrible, not from the ladies at the front desk, but the older gentleman. I would not recommend this location to anyone. The older gentleman was rude and assume that I was not gonna have the money to pay whatever fees that needed to be paid on the U-Haul example the extra mileage that I had to use. I do not recommend.
KIRSTEN JVery helpful people.
JON ANothing. They was very professional. Walk me threw everything I need to know from beginning to the end. In and out. Really wouldn’t think this was uhaul with past experience. Nice clean and helpful .
Sandra TBoth location with app needs work when returning there is no link helpful to click and checkin returns so get charged additional fee
LeRona P