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Brian B
Customer Reviews for D&P Auto Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My end odometer reading was put in wrong and I received a bill for $3,000+. I went by and took a picture of the odometer and it was cleared up by noon the next day.
Laura MI had to hook up the trailer myself because the guy there couldn't lift anything because of a recent stroke and I had just had bypass surgery. I called another uhaul place to reserve a trailer and they said uhaul would be in touch. I received a text later directing me to the app to reserve trailer and did so. Then later in the day another uhaul rep called saying they had my trailer ready. So I had to call customer service because it had been double booked. First guy I called was very unclear about directions on how I got and reserved my trailer. Otherwise, where I ended up picking up trailer the check out process was good with no problems other than getting it hooked up.
Lanny WThe people were nice but the system setup needs to be changed. I requested a trailer 2 weeks ahead to pick up in Minot nd and they made me drive an hr to pick it up. This not good service by U-Haul. That is plenty of time for you to get it in town. I recommend you fix the issues with picking up uhauls by getting them to the requested area and not make the user drive more then 15 or twenty minutes. I will not use U-Haul anymore if they continue this poor planning. This is about the company policy not the place.
Clayton RDropping off the trailer was a breeze. I would totally recommend this location in Huntington.
Giselle VIt is an auto repair shop therefore it is very dirty but the guys were extremely nice and helpful
Gwendolyn SNothing every thing went great!
Daniel SIt should not take 45 minutes to pick up the equipment. Thay whole process of uploading information & inspecting the vehicle took too long.
Crystal CThey were exceptionally helpful and very fair.
Bill SWas hard to find the key box to locate key as it didn't say where located, took us about 15 minutes to locate, hid behind bushes on outside wall. Instructions needed to be more
LaVita VU-Haul is the best. Needed a truck in a hurry and they came through. The price is great also.
Norman BNothing to improve
nathan mGood service
Jeffery WThe of the truck was not what I want and price was higher
Wendy CGreat experience. D&P Auto Solutions went above and beyond to ensure I had everything I needed.
STEVEN MThey were new to the business, but were able to accommodate me after haul dropped the ball on my reservation.
Doug A