They need better communication between their staff. When I rented the truck, I did so at one location and requested to pick it up in person at the office. However, two days before my scheduled pickup, I received a call informing me that the truck I had reserved was no longer available because it was in poor condition. As a result, they changed my pickup location. When I arrived at the new location, I was told I needed a pickup code that I had never received, and there was no office available to assist me. I called customer service, but they were not very helpful. They just kept telling me to follow the steps in the app. Every time I completed the process, the app would restart and make me begin again. Eventually, I had to go to a different office, where the staff contacted a dispatcher to provide me with the key. Even then, I had to wait more than an hour. After I finally got the truck, the staff from the office called me asking if I was going to pick it up. I told them I already had it, and they couldn’t explain how that had happened. Overall, I recommend improving communication between staff so customers can have a smoother and less frustrating experience.
Claudia C
Customer Reviews for D&P Postal Annex LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wasn't given a code for the key, the website said "See a representative for your keys." The location is locked up and boarded up. After UHaul finally got a hold of them, I was given a code that opened a lock box with NO KEY in it. Finally I was given a key to the return box, because 'maybe it was rented last night and returned'. They didn't know...? At least this was where the key actually was. I was on hold with UHaul for a total of 30 minutes while they THANKFULLY dealt with the business owner.
Patricia M