Dave was very friendly and helpful! I would definitely go back to rent again!!!
Bradley T.
Customer Reviews for D&H Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicles ignition froze when I put it in park 3 different times
claudia P.we rented a Car Hauler to tow car from Brighton to South Lyon... Not far at all. From Start to Finish 2 hrs, so y'all made money off of us.
John R.Absolutely nothing, I love this place
Josh W.Great experience, very helpful, and solve a problem which I had with the hitch set up on my vehicle. One of the best U-Haul expenses I have had.
Puneet G.Friendly and helpful staff. Great location. It was easy to pick up and drop of the rental truck.
Bruce R.I was billed for cleaning the truck for simply having dust on the floor mats. Ridiculous Check engine light was also on
Cara F.Left Trailer ramp stuck, very hard to pull out of holder / safety chain hook missing lock rubber
Mark W.Your online check in is not very user friendly or efficient. It took me approximately 30 minutes to be able to check in.
William M.The check engine light was on the whole time and the air conditioner did not work. I expected better than this and feel that i should get some money back.
Ken H.The truck was dirty, we had to clean the back out, and clean the cab out , garbage, water, bottles, pop bottles, everything
JACQUELINE M.Did I miss something on the app that explained key was in Dropbox? I think that should be made more obvious on the app. They were very quick to show me.
Thomas D.This has nothing to do with the location or staff, everyone at this location is very helpful and i had a great experience with them very professional. The only thing that was not good was the app. It kept crashing and it was very frustrating to use, i had to end up having the people at the location help me with the check in process. Something needs to be done to the app to make it better and more stable. If the location was closed and I was only to rely on the app I would not have been able to pickup the truck. Again all staff at this location were great and very helpful.
Joshua S.Dave was very accommodating! Thanks!
THOMAS PAUL D.Nothing! Truly great customer service! Trucks are always clean. Staff is excellent and knowledgeable. I will always use this location when renting from U-Haul!
jennifer P.Just a night time after hours drop off
Donald R.The Brighton location was closed when we dropped off trailer but there was parking available to park. We were not able to do a check-in with a person, but we did catch a guy walking out at 7:30pm even though they closed at 6pm, and he said it should all be OK. Check-in document was sent to my email the next morning at 8am.
David R.service was great
Ronald W.Both the nice lady at the front counter and the older gentleman who helped me hook the trailer were beyond kind and helpful. Best location I've used by far!
TYLER N.Great service. Professional.
Michael P.Was charged for cleaning when I swept the inside and vacuumed it
Jennifer S.Don't put customers in vehicles that Are not functional.. No AC in the vehicle and alignment was way off . Terrible location and not the first time I've dealt with someone there who's completely rude to customers
matthew F.Have wheel chalks available for parking trailers
michael C.Fast, friendly and efficient during both pickup and return. Highly recommend this team, great service!
Steve J.Agent was very cordial and easy to work with!!
Dennis M.THE BEST EVER
Bountiful H.Great customer service. Highly recommend!
Sandi Y.The U Haul App told me to scan a bar code, but it did not exist at this location. As a result we had to take the key on a second trip, and worse yet we got a message that the truck could not be parked there without the key present. This was a very frustrating end to an otherwise very good experience.
Andrew B.Never got the name, but we were trying to self-return, and the worker came out and took care of everything.
AARON P.Great experience! Thank you. Very friendly people made the entire transaction easy.
Mary G.The staff are always helpful and appreciate the business. The do there best to get everyone out as fast as possible. I would recommend them for any truck trailer rental
Bob B.Been there many times; always the best U-Haul shop I've ever used. Very quick and convenient service both in and out.
Thomas M.The app was acting up and I wasn't able to get the vehicle when I wanted to it took me 40 minutes to use the app to pick that vehicle up which ate into my time. The air conditioning did not work. That is a basic need for a truck. When I went to return the truck on time the app didn't work at all. I had to call the person on the phone at U-Haul told me to just take a picture of it and everything's cool. The next day I get a $49 charge for cleaning I think it was mileage and cleaning a cleaning fee on a moving van they claim there was some kind of dust or something in there. I sat in that truck and drove it for no more than a total of 45 minutes 20 miles each way. It's a scam the cleaning is a scam it's just an easy way to get $25 out of a customer I am dissatisfied I was overcharged the people on the phone that I talked to were rude to me it was a horrible experience as far as I'm concerned. And I don't usually complain about things. The very least I think the $25 should be returned to me and I had a truck with no air conditioning I should only have to pay half. Not happy at all and anybody who asks me to tell him to call somebody else because they're going to charge you the next day for something Petty. I rented vehicles for 20 years all over the United States I travel for work there are times when I've returned of rental vehicle like a Lexus or something with crumbs on the seats and just dirty as hell they don't charge you anything and those are nice this is a beat up moving van and you charge me $25 to clean you take a step outside of you guys U-Haul verse and realize that that is just ridiculous you wanted to review you got one terrible
Michael C.Owner?/manager? The person I dealt with was very helpful and definitely went out of his way to assist us with everything. I have rented a lot of equipment over the past 40 years and csn Jones you say this man (forgot his name) was hands down the best interface I have ever had and should be the mark the others strive to meet. You have an excellent representative in Jim You should be proud and thankful he's rare:
Brad E.Equipment was clean. Brake on trailer maybe stuck. The trailer was difficult to backup. I noticed the tire tire scrubbing (not turing). I mentioned it to attendeent. Trailer may need some maintenance. I also got about 10 miles per gallon. Same MPG I get towing 24 Foot steel trailer with 3500 pounds of equipment. My guess is your trailer is acting heavier than it is.
DOUG S.Found your app difficult to use, particularly with the return process.
Jeffrey B.A very inexpensive way to move a large load!
Bill L.I dropped off the truck after hours. The location truck check the next morning reported excess dirt in the cab. The dirt could not be seen in the photos of the cab supplied. The charge was disputed and refunded.
Rodney H.Ideal u-haul drop off experience.
Jethro M.Nothing, best rental process I have ever been involved in, very smooth thank you
Paul K.Smooth and easy! Thanks.
Jake C.