Customer Reviews for D&H Auto Repair Inc
(U-Haul Neighborhood Dealer)

2,090 reviews

506 E Grand River Ave   Brighton, MI 48116
(In the plaza on corner of Grand River Ave and Ricket Rd)

(810) 227-8188

Location Hours

  • Mon: 8 am - 4 pm
  • Tue: 8 am - 6 pm
  • Wed: 8 am - 4 pm
  • Thur-Fri: 8 am - 6 pm
  • Sat-Sun: 8 am - 12 pm
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(810) 227-8188

506 E Grand River Ave
Brighton, MI 48116
(In the plaza on corner of Grand River Ave and Ricket Rd)

Services at this Location:

Location Hours

  • Mon: 8 am - 4 pm
  • Tue: 8 am - 6 pm
  • Wed: 8 am - 4 pm
  • Thur-Fri: 8 am - 6 pm
  • Sat-Sun: 8 am - 12 pm
Special Operating Hours
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

VERY FRIENDLY, HAD EVEERYTHING I NEEDED.

PAMELA JEAN O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH M. 
Rating:
4.0

I ended up having to drive an extra 20 minutes to pick up my trailer. I got a call from customer service telling me the rental I booked a month in advance was not available!

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY WILLIAM K. 
Rating:
5.0

very good, all u haul experience is good

PATRICK MICHAEL F. 
Rating:
2.0

Lt and rt rear outside tires worn out,rt side tie down rails were missing screws , w/shield wipers were useless,Inside windows filthy, water leaked inside box, & had to fill up gas tank before starting trip.

BRIAN JAMES P. 
Rating:
5.0

Customer did not leave a comment.

JACKDURREL C. 
Rating:
5.0

Customer did not leave a comment.

LARRY DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

It was fast and easy

JAMES CLIFTON R. 
Rating:
5.0

D&H Auto went above and beyond volunteering to drive me ho,e when I had difficulty securing a ride share service. Very much appreciated!

ERICA F. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Keep providing excellent customer service & providing people with Uhaul rental equipment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

SHAUN CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Henry K. 
Rating:
5.0

Very effortless rental.

SCOTT G. 
Rating:
5.0

Nice staff

CHAD ALAN K. 
Rating:
5.0

Very friendly and helpful.

JOHN MICHAEL H. 
Rating:
5.0

I feel that $25 for a trailer is too much. I feel Like cost of trailer should be hourly cuz $25 is for 24 hours. Most people only need fir a few hours!

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

ERIC JEFFREY A. 
Rating:
5.0

Not much to improve, just a drop off.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH PAUL S. 
Rating:
5.0

It was a great experience! The people there were very kind and offered excellent customer service! Thank you!

MARK ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

SAMMY JOE L. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
3.0

Drove 49 mile and put 5 gallons of fuel in it before I dropped it off and the charged me an additional 20 for fuel. Truck was clean but had service lights

Robert H. 
Rating:
5.0

Fast, Friendly and wide range of vehicles available.

JON PAUL O. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
4.0

Parking lot was tough for a 26 foot truck

Nicholas R. 
Rating:
5.0

Great customer service

TERRY P. 
Rating:
4.0

I have rented fr this location twice. And both times the location finder has not worked. Fortunately the weather was ok both times. But, if that had not been the case, standing out side in the snow or rain (simply because the location service did not work) would be very irritating.

Tom G. 
Rating:
5.0

Customer did not leave a comment.

ALISSA MARIE S. 
Rating:
3.0

Customer did not leave a comment.

Chanae H. 
Rating:
5.0

The staff at this facility are very helpful & friendly & strive for customer satisfaction ! I will definitely rent from here again !

Karen D. 
Rating:
5.0

The receptionist was knowledgeable and precise & the associate put the dolly in the car & removed it for me. Highly recommend theiir service.

Elisa B. 
Rating:
5.0

Customer did not leave a comment.

JOHN STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS ALLEN S. 
Rating:
4.0

Customer did not leave a comment.

PAUL JOHN F. 
Rating:
5.0

Customer did not leave a comment.

MARK GERALD F. 
Rating:
5.0

The trailer tie downs are poor. The previous trailer I rented had larger "gaps" behind the wooden rails to get a rope or tie down attached. This recent trailer had very small openings - nothing would fit through except zip ties or twine. Not secure. Also, the metal tie downs on the floor do no good; if you use them the straps slide down to the floor level,

Martin J. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

perfect

BARRY WALLACE A. 
Rating:
5.0

Customer did not leave a comment.

PATRICK BRIAN D. 
Rating:
5.0

Customer service on the day I picked up the cargo van were very friendly and helpful. The van was so dirty. On the outside I could hardly see out of the windows! The inside drivers' area was clean however. The van was fun to drive speaking from an old lady! Ha!

CHERYL ANN H. 
Rating:
5.0

Not much everything was like a well oiled machine!! I was very satisfied with the D&H location!!

Jeffrey S. 
Rating:
5.0

Great customer service - friendly and helpful

STUART PIERRE S. 
Rating:
5.0

Customer did not leave a comment.

JOHN THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

JAMES LOUIS C. 
Rating:
5.0

I had to call the phone number for uhaul while on the road due to unforeseen problems and I found that to be rather inconvenient. It would be beneficial to be assisted quicker, other than that everything went ok.

CHRIS MICHAEL E. 
Rating:
5.0

The employees were very polite and courteous. The truck was in good working order.

Philip C. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
4.0

Customer did not leave a comment.

RICK ALAN M. 
Rating:
5.0

Has nothing to do with location (which is always very good), but the equipment check-in app sent via text crashed twice and then timed out.

Bruce T. 
Rating:
5.0

Nothing, the staff was excellent, courteous, and knowledgeable. Great customer service too! Couldn't ask for anything more. I've rented from D&H before and will continue to do so when needed.

MARY JOAN M. 
Rating:
5.0

Nothing to improve but your technology for check in and drop off is impressive.

MICHAEL STEPHAN L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JAMES R. 
Rating:
5.0

Customer did not leave a comment.

CECIL A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Great service and staff

KEVIN THOMAS B. 
Rating:
3.0

The vehicle I reserved was not there, I had to take a larger vehicle

CHRISTOPHER JON B. 
Rating:
5.0

Great service and convenient/easy pick up and drop off.

DAVID ALVIN F. 
Rating:
4.0

Customer did not leave a comment.

RONALD DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL RICHARD N. 
Rating:
4.0

They always work with me to get the truck I need!

Erwin M. 
Rating:
5.0

Nothing. Everything was great

Collin M. 
Rating:
5.0

Truck was super clean, customer service was excellent! out of all years of renting with u-haul these guys were quick nice and provided a super clean truck! Very satisfied.

BAILEY JEAN F. 
Rating:
3.0

Do not change the pickup location! I was supposed to pick up in Howell and was sent to Brighton instead.

GERALD MARK S. 
Rating:
5.0

Good customer service

William C. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE CECILA B. 
Rating:
5.0

My original truck reservation was not where I rented it. I had to drive 30 minutes to get a truck and then deliver it back those extra 30 minutes. This location was the best!!! But, with U haul, I was told I'd get that mileage allowance and didn't get those 60 miles off.

KIMBERLYSUE B. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

KAREN MARIE F. 
Rating:
5.0

I had to drive 20 miles from my house to pick up trailer

JAMES GERARD S. 
Rating:
5.0

I was just dropping off but they were fast and friendly.

Tim R. 
Rating:
5.0

Very friendly & helpful.

NICOLE MARIE W. 
Rating:
3.0

It wasn't very clear where to park the truck

Ryan S. 
Rating:
5.0

Service was excellent. The entire process was easy, efficient and problem free. I would definitely recommend D&H for rentals.

LINNIE KEITH L. 
Rating:
4.0

Place was closed 1.5 hours early, had to do it all myself..

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Rob R. 
Rating:
4.0

Pickup was great but they closed early so were not open for drop off. Wasn't 100% clear on what to do because I had expected them to be open at 4pm

Sandra W. 
Rating:
5.0

Great customer service working with the staff.

Krystal E. 
Rating:
5.0

Customer did not leave a comment.

Levi R. 
Rating:
3.0

I was not told that I was to pick up the truck in Brighton, I rented it in Howell.

Kathryn B. 
Rating:
5.0

Everything went very smoothly on checking and return.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

DENISE THERESA D. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

Great experience. Super easy and straight forward

Mary C O. 
Rating:
1.0

I was overcharged for mileage and the D&H employee did not seem bothered by this at all. The mileage at pick up was 119321 and at return was 119348. I was charged for 63 miles instead of the actual 27 miles driven. Not pleased at all with this location's response to blatant overcharging.

Kira D. 
Rating:
4.0

Customer did not leave a comment.

ERIC K. 
Rating:
5.0

Charge less money :) kidding but that would be the only complaint I have. It was expensive but helpful so worth it I suppose. D&H Auto Repair did an amazing job and had amazing customer service! I'll rent a U-Haul from them again if ever needed! Thank you!

NATASHA MARIE R. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN DOUGLAS V. 
No reviews have been submitted for this location.

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