VERY FRIENDLY, HAD EVEERYTHING I NEEDED.
PAMELA JEAN O.
Customer Reviews for D&H Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ended up having to drive an extra 20 minutes to pick up my trailer. I got a call from customer service telling me the rental I booked a month in advance was not available!
ANDREW L.very good, all u haul experience is good
PATRICK MICHAEL F.Lt and rt rear outside tires worn out,rt side tie down rails were missing screws , w/shield wipers were useless,Inside windows filthy, water leaked inside box, & had to fill up gas tank before starting trip.
BRIAN JAMES P.It was fast and easy
JAMES CLIFTON R.D&H Auto went above and beyond volunteering to drive me ho,e when I had difficulty securing a ride share service. Very much appreciated!
ERICA F.Keep providing excellent customer service & providing people with Uhaul rental equipment.
Karen D.Very effortless rental.
SCOTT G.Nice staff
CHAD ALAN K.Very friendly and helpful.
JOHN MICHAEL H.I feel that $25 for a trailer is too much. I feel Like cost of trailer should be hourly cuz $25 is for 24 hours. Most people only need fir a few hours!
Christopher K.Not much to improve, just a drop off.
Richard D.It was a great experience! The people there were very kind and offered excellent customer service! Thank you!
MARK ALLEN B.Drove 49 mile and put 5 gallons of fuel in it before I dropped it off and the charged me an additional 20 for fuel. Truck was clean but had service lights
Robert H.Fast, Friendly and wide range of vehicles available.
JON PAUL O.Parking lot was tough for a 26 foot truck
Nicholas R.Great customer service
TERRY P.I have rented fr this location twice. And both times the location finder has not worked. Fortunately the weather was ok both times. But, if that had not been the case, standing out side in the snow or rain (simply because the location service did not work) would be very irritating.
Tom G.The staff at this facility are very helpful & friendly & strive for customer satisfaction ! I will definitely rent from here again !
Karen D.The receptionist was knowledgeable and precise & the associate put the dolly in the car & removed it for me. Highly recommend theiir service.
Elisa B.The trailer tie downs are poor. The previous trailer I rented had larger "gaps" behind the wooden rails to get a rope or tie down attached. This recent trailer had very small openings - nothing would fit through except zip ties or twine. Not secure. Also, the metal tie downs on the floor do no good; if you use them the straps slide down to the floor level,
Martin J.perfect
BARRY WALLACE A.Customer service on the day I picked up the cargo van were very friendly and helpful. The van was so dirty. On the outside I could hardly see out of the windows! The inside drivers' area was clean however. The van was fun to drive speaking from an old lady! Ha!
CHERYL ANN H.Not much everything was like a well oiled machine!! I was very satisfied with the D&H location!!
Jeffrey S.Great customer service - friendly and helpful
STUART PIERRE S.I had to call the phone number for uhaul while on the road due to unforeseen problems and I found that to be rather inconvenient. It would be beneficial to be assisted quicker, other than that everything went ok.
CHRIS MICHAEL E.The employees were very polite and courteous. The truck was in good working order.
Philip C.Has nothing to do with location (which is always very good), but the equipment check-in app sent via text crashed twice and then timed out.
Bruce T.Nothing, the staff was excellent, courteous, and knowledgeable. Great customer service too! Couldn't ask for anything more. I've rented from D&H before and will continue to do so when needed.
MARY JOAN M.Nothing to improve but your technology for check in and drop off is impressive.
MICHAEL STEPHAN L.Great service and staff
KEVIN THOMAS B.The vehicle I reserved was not there, I had to take a larger vehicle
CHRISTOPHER JON B.Great service and convenient/easy pick up and drop off.
DAVID ALVIN F.They always work with me to get the truck I need!
Erwin M.Nothing. Everything was great
Collin M.Truck was super clean, customer service was excellent! out of all years of renting with u-haul these guys were quick nice and provided a super clean truck! Very satisfied.
BAILEY JEAN F.Do not change the pickup location! I was supposed to pick up in Howell and was sent to Brighton instead.
GERALD MARK S.Good customer service
William C.My original truck reservation was not where I rented it. I had to drive 30 minutes to get a truck and then deliver it back those extra 30 minutes. This location was the best!!! But, with U haul, I was told I'd get that mileage allowance and didn't get those 60 miles off.
KIMBERLYSUE B.I had to drive 20 miles from my house to pick up trailer
JAMES GERARD S.I was just dropping off but they were fast and friendly.
Tim R.Very friendly & helpful.
NICOLE MARIE W.It wasn't very clear where to park the truck
Ryan S.Service was excellent. The entire process was easy, efficient and problem free. I would definitely recommend D&H for rentals.
LINNIE KEITH L.Place was closed 1.5 hours early, had to do it all myself..
Russell S.Pickup was great but they closed early so were not open for drop off. Wasn't 100% clear on what to do because I had expected them to be open at 4pm
Sandra W.Great customer service working with the staff.
Krystal E.I was not told that I was to pick up the truck in Brighton, I rented it in Howell.
Kathryn B.Everything went very smoothly on checking and return.
Peter M.Great experience. Super easy and straight forward
Mary C O.I was overcharged for mileage and the D&H employee did not seem bothered by this at all. The mileage at pick up was 119321 and at return was 119348. I was charged for 63 miles instead of the actual 27 miles driven. Not pleased at all with this location's response to blatant overcharging.
Kira D.Charge less money :) kidding but that would be the only complaint I have. It was expensive but helpful so worth it I suppose. D&H Auto Repair did an amazing job and had amazing customer service! I'll rent a U-Haul from them again if ever needed! Thank you!
NATASHA MARIE R.