They were great.
James R
Customer Reviews for D&H Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Assaulted that if it remains like this, it will already be great for future customers
Daniel HThey helped me with the car carrier, and extremely knowledgeable. Great guys.
James Rsend them newer trailer, or refurbished it
JOHN PGreat customer service and friendly service.
THOMAS GVery efficient team. Thx for painless experience.
Andrew AThank you gor making rental so easy!
AUSTIN GGentlemen at store were very polite and competent with helping arrange the trailer for me. Thanks
Britt MEverything was perfect!!! Phil at d & h auto runs a great uhaul location!
MICHAEL JNothing I can think of.
DARRYL CSuper easy and convenient, staff very friendly and professional. D&H Auto had everything ready to roll when I arrived. Would absolutely recommend using D&H Auto and next time I need U-Haul services I will be back to D&H.
STEPHEN TOur U-Haul truck was ready for us when we arrived at the pick-up center. It was cleaned and the gas tank was full. The process for renting the truck was extremely efficient.
GRADY REverything worked out well
LEJON Sphil is awesome!!!
STEPHANIE ASuper loud truck. I have rented many and this seemed abnormal.
PHIL JGreat service! Friendly and professional. Made everything quick and easy!
THOMAS OEverything was perfect!
MICHAEL FNothing
Tim CThey do a great job!
KEVIN SExtremely helpful
ADAM WD&H Auto does not represent the Uhaul brand well. I had a very busy day and arrived quite early in hopes that I could pick up my truck using the mobile app. When I arrived I noticed staff in the office and that they opened an hour prior to my reservation. I waited a few minutes and noticed someone else enter the office so I went in. I was promptly greeted with. ‘We’re not open yet’. I said ok and asked if it was possible to use the mobile app to get my truck. Response ‘You reserved for 9:00, right?’ I replied ‘yes’ and received the following: ‘We’re here to take care of all the trucks retuned last night - need to make sure there are no dead bodies in them.’ I said ‘ok but do i in need to wait until 9:00?’ ‘Yup, maybe you could go to church of something”. I left and came back about 8:35 and watched someone else get their truck and leave. I waited until my allotted time and received my truck. Everything else went smoothy from there - nice new truck, clean and good for the job - exactly what I expect from Uhaul. I don’t expect special treatment, but I do expect common decency and respect. I was greeted with neither of those by your agent. Creepy jokes about dead bodies is poor taste, however, assuming someone’s religious beliefs is flat out offensive. Surprised, offended and disappointed… Jonathan
JONATHAN POffer a checklist upon picking up the vehicle. 1. How to open/close loading door. 2. Gas tank location and fuel type 3. Offer a walk around the vehicle to check condition. 4. Check mirror positions. Some questions I asked and Phil answered for me….
MAUREEN COnline service was perfect, team was very helpful and provided very clear instructions. I will rent from this location again.
JEFFREY PRnted a 5x9 utility trailer. At pickup they processed payment quickly and helped us to attach the trailer to the tow vehicle. On return, even though they were already closed, they did the same. Very helpful and friendly.
Burghard L* I did not interact with a person at drop off.
JENNIFER AOverall, flexible and excellent service. The value of being able to effortless schedule, pickup, and drop off without hassle is still outstanding.
ANDREW STruly great and easy experience, loved the truck and the guys working at both the pick-up and drop-off location were excellent to work with!
DANIEL RI was redirected a day or two before my rental to a different location to pick up the truck, in Highland, Michigan. Highland is about 45 minutes from my home. When I got there for my 8:00am pickup, they were closed and would not open until 10:00am. I had labor lined up to start loading at 8am. I called the main office where they told me they could get me a truck at the original location in Brighton. So, I wound up driving for an hour and a half (round trip) for nothing. It was very frustrating and stressful.
JAMES CI can’t think of anything. The location was great and staff were friendly!
MARIO AThere was water in the trailer. It should have been mopped out prior to giving me the keys
David MEasy check in and pick up. Very nice experience
DAVID ASuper simple drop off. Just park the truck and hand off the keys.
Glenn WEverything went very well.
JOHN PI couldn't have asked for a better experience. Thank you to all involved!
DAVID GMake all customers return the trucks with a full tank of gas.
David MThe only issue i had was that I paid for a furniture dolly and didn't recieve one
Chelsea MPhil at D&H Auto and all the staff at D&H Auto was excellent ! By far! However, when I called a number, for the first time, from the U-Haul website, thinking I was calling D&H Auto, I was directed to what seemed a U-Haul representative. I believe I received a text asking me if I received all the assistance needed by a person by the name of Hector. Hector was pushy, somewhat arrogant and attempted to hard-close me by insisting I give my CC number. Not what I expected, was turned off by the experience, and then started to wonder how much more money U-Haul was going to "nickel and dime" me for my rental. This all went away after Phil at D&H Auto kindly contacted me later in the day and then the rental went perfect the next day. But the initial contact with U-Haul left a 'bad-taste' in my mouth. You need to dial it back versus the hard close technique.
DONALD RGood truck, good service.
Gary BThanks Phil!
THOMAS PEast process and very helpful staff.
MARK A