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Darin A.
Customer Reviews for D&H Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people
Patrick H.Knowledgeable and respectful.
Ken F.Only issue is that windshield and side mirrors were dirty
Greg K.windshield fluid needs refilled
BETH ANN R.Quick and easy return
Timothy M.The lady working the Uhaul desk had ZERO personality and was unpleasent to work with. The Manager was very nice and helpful
Dale H.Nothing. It's a real pleasure to rent from them. Friendly. Professional.
Michael T.A-O-K
Russell F.I did not receive the equipment I thought I was getting. The website showed a closed trailer (which I Wanted) and I received an open one. Had to rethink the entire move.
Andrea P.VERY PROFESSIONAL
RICHARD S.Great overall experience
Mario G.Could not pick up the trailer when I wanted to because of business hours. This caused me to be late returning the trailer. Was charged for a complete second day of use even though it was only dropped off after closing time. Will never return to this location for rentals or any other business.
Nathan G.The amount of gas was below the half tank line. The attendant explained it was due to the truck sitting on an incline. It was not. On a flat surface the amount was less than 1/8th tank. That caused me worry, but the drop off location in NYC (Chelsea) accepted it at about the same amount without a question.
Mark F.I have dropped off my Uhaul rentals here in the past. As usual, they were very helpful.
Alexander M.The return process was poorly arranged and communicated. I was basically told to figure it myself
Michael S.Great people to work with.
THOMAS T.The lady in the office wouldn't help me at all because I picked mobile check in. The app was giving me problems and she would not help me. It took me an hour + to finally get the rental going. Very frustrating.
Shannon S.The truck had its check engine light on which I worried about because I was driving across the state. Also the truck was on a quarter of a tank of gas which was a huge inconvenience!!!
Nicole B.Not increase the charge when someone changes pickup time. I was originally quoted around $1200 dollars for the uhaul and I needed to change the time and I had to pay over $1600
THOMAS W.parking area is tight...nut not much can be done
Dean G.Very friendly customer service, large selection of trucks. Would rent from here again.
Nick L.Print and efficient service
Maureen B.Very accommodating.
Larry S.Cannot rate because truck was just dropped off after hours. I don't believe there were any problems with this location. They did call us to request the dolly back but when I told them we never got it, they understood. I was told they would try to get my card credited back but I haven't seen anything show up yet.
Tara G.the location did not open till 10 am, i went online, like the uhaul person said to get the lock box code for the key, i went through all uhaul dog and pony show to register, and finally got through all the steps, and the lock box code didn't work, the manager gave me his phone number, but he neer answered it so after wasting 1.5 hours, i went to a new location 35mins away. very poor customer service.
Craig R.Older gentleman hooking up trailer needs to be terminated
Robert P.n/a
Gerald Z.Keep up the good work
ANTHONY J P.Big disconnect between what was reserved online and what was available at pick up. Ordered hand truck.and furniture dolly online. None available at pick up.
Andre T.very helpful & efficient
donald M.Nothing, it was perfect
Vic H.This location was very accommodating. The U-Haul schedulers, however, had me at 4 different sites to get a trailer. In one case, I asked them to call ahead to confirm the trailer was there. They assured me that it had been reserved. I showed up to the site just in time to watch somebody else drive away with my reserved trailer. Not good business. D&H Auto was outstanding though.
Jason V.Very slow access to booking, but equipment was great.
William H.Having very little gas when picking the vehicle up was very inconvenient and stressful.
Sean H.Truck had tire warning light on, and a message the whole time, excluding mileage
William H.I received a 10ft truck with a crack in the windshield across the entire top and wondered what bump was going to blow the entire thing out. I pointed it out to the uhaul representatives before I left and was told "there is an X marking that the windshield is damaged". The light came on for the tire sensor to be maintained while driving and remained on. I tried to call road service but was given a 10 minute wait time so I just proceeded to drive it back to the Uhaul center without waiting. The price was $95 for 4 hours. I have used U-Haul many times and this is the first time I was very disappointed.
Deborah P.Great , quick pick up friendly people i would recommend D&H Auto repair as a good place thanks.
Gretchen L.