Customer Reviews for D&J Shell Mini Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of D&J Shell Mini Mart

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Wes M. on

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Alan F. on

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KIMBERLY M. on

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larry F. on

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great service...

Christopher S. on

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The person who runs this little place is very friendly and we had no issues with him.

Jeremy K. on

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peter E. on

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Katherine S. on

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michael D. on

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Denver K. on

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Dropped off trailer after hours. No lights outside at all.

larry F. on

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great service...

Douglas R. on

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david H. on

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I rented two trucks this week one large and one medium to move furniture from one of my rental homes to another. For those who drive trucks all the time I am sure they work well. I would add a simple back up camera system, B&W would do so we can have a better idea of where we are. I was alone most of the time and I had to keep getting out of truck to see how far I was from buildings trees, fences etc. This might be something that your insurance company would even help pay for to reduce their costs and claims.

Martin S. on

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Friendly folks I rented from. The truck needed to be swept out, i hauled my motorcycle down to home, snd sweated it out, even though it wasnt my mess. It's all good thank you

david H. on

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We have used this location many times and they are always easy to work with and they make sure we are pleased with everything. A very good place to do our business

Theresa K. on

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Very friendly & helpful

GARY C. on

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Edward W. on

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Darlene F. on

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Robert D. on

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Nathan L. on

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mark P. on

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KIMBERLEE C. on

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Better technology for quicker transactions.

charlene H. on

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Every employee needs to be on the same page---just awful info. ended up paying more than was told plus needed only a 10 foot pickup truck for a small piece of equipment. Spent way too much on gas for a huge moving van when I made it very clear I did not need that!!!

David L. on

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david P. on

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Jim did not guide me through the loading of the car nor the connection of the front tire restraints or the safety chains. He thought the safety chains were not important since the car was held on the transport by the tire nets and emergency brake. In my opinion, I think he was close to being negligent. I stopped at Crescent City, CA and went to the U-Haul dealer at Affordable Tow and Auto Care. Alicia guided me through all the setup requirements, using the front tire straps and guided me in hooking up the safety chains. She needs a special commendation for helping me to get on the road correctly.

Brian H. on

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Roger G. C. on

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Brian H. on

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Garret H. on

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Charles D. on

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Schedule periodic maintenance of the hitch equipment, particularly lubrication of mechanical parts.

Lee K. on

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ED B. on

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larry F. on

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Great service...Great equipment !

nicholas R. on

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The gentleman was kind of rude and not every knowledgable. Place was a mess.

Mark L. on

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Again so easy

Josh T. on

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RICKY R. on

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shane B. on

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Get off your lazy ass and get me on my way

Dan C. on

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Dawn A. on

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Karl C. on

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Richard W. on

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NEIL S. on

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Lori J. on

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Nathan L. on

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Thomas Z. on

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Fred L. on

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I had to drive 205 miles one way to pickup the trailer, no should have to do that ! I made the reservation a month ahead of time, they told me that there was no trailer the day before I was to pick it up and then the trailer leaked.

Paul S. on

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JANET F. on

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Everyone was great and friendly.

Jackie B. on

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Karl K. on

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This is the only location in Gold Beach and is connected to a gas station. The employees there did not know how to return the truck and tried to pass me off to one another. The main U-Haul person wasn’t there and leaves by 2pm. They need more training.

Lori J. on

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Brian C. on

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Dale T. on

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ROBERT H. on

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Gayle L. on

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We always get great service at this location.

Elizabeth W. on

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dan G. on

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Kevin A. on

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ron L. on

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Keith J. on

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Friendly and efficient service

chuck W. on

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Janet F. on

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They were very helpful and nice. Thanks!

Ronald A. on

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larry F. on

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mark K. on

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Check window washer fluid.

LARRY R. on

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After having such good service from my last three U haul deals, I was horrified at the lack of assistance and poor attitude by the OWNER! I am a disabled combat veteran. He would not allow any employee to help me get the car off the trailer. I just needed help with the chains. Twice he said," Go ahead and call U Haul, they know I don't do that shit"! Mraning, he won't help a disabled man get a car off a trailer. Wow... I am so unhappy with U haul letting that man treat clients so poorly!

roger L. on

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susie H. on

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thomas M. on

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Jennifer F. on

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Brad K. on

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Always easy to work with.

Paul W. on

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john C. on

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Joseph G. on

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Not much: responsive, focussed, impartial, timely, helpful, alert; professional

richard T. on

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Sandra T. on

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Friendly service as always!

Daniel D. on

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L Charles S. on

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Improve your online checkin.

Allison S. on

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Allison S. on

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david K. on

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Jack C. on

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The attendant should more helpful and needs to check all safety chains, the safety chains to the tow truck were rubbing the pavement and I noticed after my first stop and had to raise them up, also the rear safety chain was not hooked up.

charlotte R. on

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Wash the windshield! I had to ask to have it done.

MICHAEL L. on

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Robert W. on

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CYNTHIA B. on

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I couldn't get a copy of charges at time of return because of rude violent employee that when owner arrived was fired. After email I was sent couldn't open PDF when I saw charges to my account went back to get copy and was told he couldn't give me one. This is the 3rd time in a year I've used bail NONE of my experiences have been smooth. First two I had to argue with amount and this time no different. Will be needing to use u haul again in a month or two. If not able to get this one straightened out or have same problems with the next I'm ready to take it to small claims court. These three experiences have made each transitions horrendous. Not looking forward to the next. Believe me if I had any other choice in this area I should NEVER use u haul for the next.

Robin M. on

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Joseph G. on

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OK as is

Samuel D. on

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I AM VERY UPSET ! I WAS TOLD THAT I COULD DROP OFF THE UHAUL IN BROOKINGS LAST NIGHT. THE LOCATION in brookings that I was told to return to was closed down there is not a business there. 934 chetco brookings or EVEN THOUGH YOUR WEBSITE SAYS ITS OPEN AND THE PERSON WHO RENTED TO ME IN GRANTS PASS TOLD ME TO RENT THERE. I HAD TO DRIVE 70 + MILES OUT OF THE WAY TO RETURN THIS ! i WANT A FULL REFUND FOR THE WASTER HOURS TRYING TO FIGURE OUT HOW TO RETURN IT

Chris H. on

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james L. on

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shelly E. on

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SCOTT J. on

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TIM D. on

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harold H. on

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staff very cordial and helpful

scott J. on

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The service is great and they helped out a lot on making sure the trailer was ready to go and they hooked it up for me that was the best part

RICHARD C. on

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I called u-hauls 1-800 number, looking for a trailer in my area. Later, a location in gold beach, OR. (An hour away) calls to say they have it and they close in an hour. It was a horrible experience, renting from U-haul of gold beach. The socket on the trailer was not a 2" as described and they were unable to switch the trailer to one that had one, or assist at all as they closed at 2pm. I even hooked up the trailer myself.

JOHNNY D. on

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