Customer Reviews for D&L Mini Storages
(U-Haul Neighborhood Dealer)

67 reviews

9965 Hwy 183   Arapaho, OK 73620

(580) 547-4381

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(580) 547-4381

9965 Hwy 183
Arapaho, OK 73620

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Called multiple times over a 2 day period and never got through. Website is not accessible. Never saw anyone there. Dropped truck off through your drop off app. Would not recommend to anyone.

Jerry S. 
Rating:
4.0

Customer did not leave a comment.

Ted M. 
Rating:
4.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

The lady that ran this location was great she went above and beyond to help us get the right trailer and very helpful....awesome experience

Crystal S. 
Rating:
2.0

I do not do a lot of Uhaul rentals. So I did not know what to expect. When we got there no one was there, we were to p/u at 9am and ended up having to call at 9:30 to even find out what trailer we were using. Were then told it would be easy to hook up and that we shouldn't have any problems. Not true. We called to speak with the lady about the hitch she said it would take a 3inch. It did not, it took a 2 inch. She ended up calling her mother to come help us. Her mother ended up going to get a friend to come help. We did finally get the trailer hooked up but it took a total of 2 hours for that to happen.

Geneva M. 
Rating:
2.0

No one at the location and the phone number uhaul listed for that location didn't work.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Steve V. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Roger O. 
Rating:
5.0

Very friendly and helpful!

MELISSA G. 
Rating:
5.0

Nothing

John B. 
Rating:
3.0

The guidance said to secure equipment with a padlock. I was not issued one, so had no way to lock moving blankets and dolly in the truck. Also, customers should receive a partial refund for putting extra fuel in the truck.

Jeremy C. 
Rating:
5.0

Completed rental over phone.

Jimmy I. 
Rating:
5.0

Customer did not leave a comment.

Amber L. 
Rating:
5.0

Customer did not leave a comment.

Tobie P. 
Rating:
5.0

Nothing

KYLE W. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Royce A. 
Rating:
4.0

Customer did not leave a comment.

Billy M. 
Rating:
5.0

Customer did not leave a comment.

Beverly P. 
Rating:
5.0

Customer did not leave a comment.

SHERRY G. 
Rating:
5.0

My issue is for U-Haul as a company. I reserved a 10' truck for Weatherford,OK. Rec'd text next day saying no trucks in Weatherford. Would have to pick up a "15 footer" in Arapaho, OK. Arrived in Arapaho to find no truck there. Was told by "Traffic" that the nearest was in OKC! 11/2 hours east of where I was. To drive 3 additional hours after driving 7 hours from Austin, TX, did not set well. I think I should be compensated more than the $50 reservation guarantee for all the stress and anguish I was put through. GIVE ME A DISCOUNT ON MY TRUCK RENTAL FEE! The ladies at this location went above and beyond to help me out! They know what customer service is! They got the truck to me, eventually. I have nothing but praises for this location but nothing but frustration for U-Haul itself. Will tell friends and family, "Do not count on U-Haul in western Oklahoma! Bring your on truck!!!" I deserved more compensation than $50! I hope you can see my side of this most unpleasant situation. I WOULD LIKE TO FILE A GRIEVANCE!!!!

Cheryl P. 
Rating:
5.0

Customer did not leave a comment.

Erik H. 
Rating:
5.0

Customer did not leave a comment.

marco L. 
Rating:
5.0

Quick and easy to use, very coool

Brinton M. 
Rating:
5.0

They were so nice & friendly. Very helpful. I would definitely use them again.

Teri C. 
Rating:
5.0

the address on North Air Depot where we originally were supposed to return the uhaul is a joke. There was nothing there they need to be taken off the list. Gated and couldn't even get in.

Kathy D. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
4.0

Very helpful. Helped us in a downpour and locating other Uhaul trailers. Need to have Uhaul trailers made taller for refrigerators.

Clara C. 
Rating:
5.0

The staff there was very helpful I would definitely recommend this place to anybody who's needing a U-Haul

robin S. 
Rating:
5.0

Customer did not leave a comment.

Crystal W. 
Rating:
4.0

Customer did not leave a comment.

BETTY M. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

Dirch S. 
Rating:
5.0

Great people.

randy S. 
Rating:
5.0

Customer did not leave a comment.

Fred H. 
Rating:
5.0

Customer did not leave a comment.

HEATHER E. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Annie S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Very knowledgeable and accommodating staff, would definitely rent from again!

STEPHEN F. 
Rating:
5.0

the lady at D&L was very nice and very helpful!!! we had two great locations with great people!!!!

cathy M. 
Rating:
5.0

This company is top notch I give them an A+! Thanks again!

JUSTINE N. 
Rating:
5.0

Very accommodating!

KENNY B. 
Rating:
4.0

No problems at location

TRACI C. 
Rating:
3.0

Very courteous and friendly.

STEVE C. 
Rating:
3.0

Customer did not leave a comment.

scot K. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
5.0

the lady at the desk was amazing. It was a very easy process to rent a 26' truck. When I left the location I felt like I had every piece of information I needed. I've never rented from U-Haul before, but I will again because of how easy things were made at this location

MATTHEW H. 
Rating:
5.0

Excellent customer service!

TREY N. 
Rating:
5.0

This was by far the BEST U-Haul dealer I have ever used and I have used several over the years. Kudos to this fine dealer.

ROY M. 
Rating:
5.0

They were very friendly, helpful and knowledgeable. The only place for miles with the trailer we needed.

BOBBI P. 
Rating:
5.0

When I loaded my jeep on the trailer the straps did not fit my tires so we had to modify it to hold jeep on trailer... I was asked what type vehicle I have several times you would think the trailer would accommodate my vehicle.

HEATHER W. 
Rating:
5.0

I live in Illinois and had to move a relatives items from Oklahoma back to where I live. I was unfamiliar with the location. I pulled up the uhaul locations on my laptop at my hotel and started going down the list. I had called 5 locations in which the staff at these places quickly informed me that they didn't have what I needed and said their goodbyes. When I finally reached D &L Storage, I was starting to get frustrated. However, although they also didn't have what I needed, the staff was kind enough to find it, go and get it, and have it at their location when I needed it. I am sure that they had to drive a ways to get this trailer too. I am very thankful for the mother/daughter team who runs this place, they truly know what customer service is all about. They helped me when 5 other uhaul locations would not. Thank you once again for your kindness, efficiency and dedication to your business. I really appreciated the help.

CRYSTAL E. 
Rating:
5.0

The staff on site at the location were incredibly friendly. The nicest reception I have ever received at a U-haul location.

Tim M. 
Rating:
4.0

She was very helpful.

JACKIE S. 
Rating:
5.0

This location was excellent! Very friendly and helpful!

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

KIM S. 
Rating:
4.0

Customer did not leave a comment.

MELISSA J. 
Rating:
5.0

Customer did not leave a comment.

ANNA H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
4.0

Customer did not leave a comment.

ROBECKA D. 
Rating:
3.0

Customer did not leave a comment.

CARLOS V. 
Rating:
5.0

I really appreciate all of the help you gave and for going out of your way to get the truck we needed. After calling all of the places in Clinton and Elk city we thought we were going to have to get one from the city because no one was willing to get us a truck. Again thank you for your help and we will definitely use you the next time we need it or recommend you to someone who does.

CHAD P. 
Rating:
4.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA C. 
No reviews have been submitted for this location.

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