Customer Reviews for D&M Service Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of D&M Service Center
Lanny R. on
Staff was GREAT . very helpful and friendly and accommodating.
Keith F. on
I reserved a vehicle with a furniture dolly but was told they did not have one available.
Anita H. on
Interior light in cargo box does not work
Noelle W. on
My reservation was changed from a different location due to rental being extended. I received notification from U-Haul via a phone call. Colby (at 1033 Pat Booker) was very friendly, helpful and quick. No problems with check out.
Lisa F. on
Well I was a bit upset for I reserved my reservations for a local pick up at one location and a local drop off at a different location and was quoted a price for that, but upon arrival, I was told I was not able to do that. That I would be charged more! I reserved a furniture dolly, but when I picked up the rental, they did not have one (they had plenty of time to have gotten one, for I had had reservations). I was a bit annoyed.
Casandria H. on
The truck leaked so I had water damage to my boxes. I noted this when I dropped the truck off, but to date, no one has contacted me about this. I doubt that it was ever addressed and the next person to move in the rain will have the same issue. I can't even rate the first place that I had a reservation with because the truck wasn't "staged" and when I asked about the $50 guarantee after waiting on hold for 30 minutes to try and find out why my reservation had expired the representative acted like she had no idea what I was talking about despite the fact that every single one of your reservations comes with a guarantee. My move was delayed by 3 hours because of "staging" issues, long hold times, trying to find the same size truck nearby, driving to the "nearby" location. I ended up spending more because the mileage on the truck was higher because the location was further away. Of course, no one is even going to read this so it doesn't really matter and even if they do, Uhaul won't do anything about it. They have the market cornered so customer service isn't really high on their to do list. I had issues with the other truck I rented for the first part of my move which caused similar delays. Finishing moving at 4am twice because of the ineptitude of other people is the definition of frustration.
Sheldon M. on
Was charged one total then upon return notified of additional mileage charge
Ronald C. on
More parking or move equipment up to front area for pickup just before apt time.
Daniel H. on
Friendly
Gabriel H. on
beer
Erik G. on
The car carrier was pretty old and rusty. I also had to call Roadside Assistance the day before I left because one tire was losing air.
Colette E. on
They were not the original place I was supposed to turn the truck in, but they were very nice and efficient in getting the equipment turned in and getting me my receipt .
KaTasha M. on
My rental preferences were changed and my rental terms were changed without my permission. I was overcharged for my rental and no one has been willing to explain why or how it is legal and acceptable for them to do this.
Anthony W. on
Great service, great staff.
Andrea S. on
The guys running the shop were great. Helpful, and quick to respond.
David L. on
I went to closest location first and was told to go to another location - that was expecting me. When I got there the attendant said (of the first guy), "Oh, he tells everyone that." Horrible experience picking up, bad experience dropping off - except second guy who took dolly - he was GREAT!
Mark S. on
Colby whom took care of me was fantastic. Very thorough through the entire process.
Abraham R. on
Fix the damn trailer! The door won't open! Couldn't use the damn thing at all NEED MY MONEY BACK OR A CREDIT IMMEDIATELY!