Using the app was very difficult. I had put in a different location because they were going to be open and was moved to this location because of what equipment was available. The location was not open and the app was difficult to use in the hot bright sun. It took 4 tries before it excepted my picture.Michelle O.
Customer Reviews for D&M Service Center
(U-Haul Neighborhood Dealer)
Universal City, TX 78148
Services at this Location:
- Mon–Fri8 am–5:30 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.GRAEME L.
Customer did not leave a comment.Leona S.
Customer did not leave a comment.Philemon W.
Customer did not leave a comment.Gerald J.
love the pre check out. Makes it simple to load and go.jose V.
Vehicle was not clean at all. Gas was not full when I picked up the vehicle. That makes no since at all. Wasted time having to go get gas!! I picked it up at gas station!!Clark G.
Customer did not leave a comment.Marcus H.
Customer did not leave a comment.James N.
Make sure it's clean without trashAdrian A.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.Ricky M.
Customer did not leave a comment.Kaleib R.
Customer did not leave a comment.Amanda N.
1 tire on trailer needs to be changedTerence D.
Customer did not leave a comment.Paul F.
All goodARMANDO V.
Nothing, these were good people to deal withJOHNNY B.
Appreciate the accommodations on such short noticeDennie M.
Customer did not leave a comment.Jeffrey A.
Customer did not leave a comment.Brian J.
Make sure when u all assign a drop off some WILL be there to accept it. Was uncomfortable just dropping it off at a business where no one was available to confirm.Mark P.
Customer did not leave a comment.Terrence A.
Two of four tires required inflation. Left rear had forty psi and right rear had ten psi.Michael L.
Customer did not leave a comment.Olivia G.
Customer did not leave a comment.Noey M.
Customer did not leave a comment.JoAnne S.
Customer did not leave a comment.LaRita P.
Customer did not leave a comment.Angela L.
Every thing was good and was greeted with kindness when I first called for info. When I picked up truck, mechanic was courteously and polite.Elisagrace R.
People were friendly and very efficient. ThanksFabian Q.
Cluttered with vehicles, looked unkept.Ruben R.
Thank you for everything.Michael G.
Customer did not leave a comment.Brandi S.
Customer did not leave a comment.Ryan T.
The equipment was clean and ran good but the A/C did not work and it sounded like it had an exhaust leak. This is the first time I have had any problem with the equipment at D&M automotive they are always friendly and treat their customers with respect so I will always go back to them for any car repairs and Uhaul rentalsDonald R.
Customer did not leave a comment.Rik B.
Check the condition of the brakes on the truck. The brakes were squeaking. At one point that began smoking going down a hill due to the condition.Carlos R.
Customer did not leave a comment.Brad M.
Customer did not leave a comment.Craig S.
Great people and very helpful.Steven M.
Great customer service. ThanksArthur M.
Customer did not leave a comment.Christine B.
Customer did not leave a comment.Brandie S.
Great folks there. Very friendly and helpful. This location is out of the way but I'll continue to go here.Julian R.
Customer did not leave a comment.Michael L.
Send people who are returning equipment to a place that is open and has the room for the returnWILLIAM P.
Very customer friendly.Jose B.
Customer did not leave a comment.Fructuoso R.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.CHARLES S.
Closed on weekend. On line check in confusing, Shouldn't have cost 136.00 to rent a 19.95 truck to drive 18 miles. Very disappointed in UHaul corporate D&M personnel were okCLAUDIA K.
Customer did not leave a comment.ROBERTO S.
Great customer service by Colby.DANILO Y.
Noe was GREAT!JOHNSON W.
A little slow getting the rental pickup started - unloading oil or something.Robert K.
I wasn't fully aware of charges I was told it was all going to be charged to my card but ended up being paid cash when I was told it would be all charged on my card on record . If possible can the recipe be emailed to me email email@example.comFERNANDO G.
Customer did not leave a comment.KATHERINE L.
Excellent and courteous staff.ROBERT F.
Great customer serviceKimblyn C.
Customer did not leave a comment.MATTHEW W.
Friendly, fast and convenient!DAVID R.
Customer did not leave a comment.PAMELA V.
Customer did not leave a comment.Christopher K.
Customer did not leave a comment.LARAYE M.
Customer did not leave a comment.Jimmy O.
The team at D&M are friendly, fast and courteous. We will certainly be back to this location. Thank you.MADISON H.
Easiest pick up ever! However when I returned the truck I could not figure out how to mark as returned.Linda N.
Good phone contact the day before. Person told me how/where to drop it off on the weekend when they were closed. No issues.Paul B.
Customer did not leave a comment.JASON T.
Friendly and professional staff.EDWARD K.
Customer did not leave a comment.DRUCILLA O.
Colby is great. I was so upset with Uhaul's policy of not actually holding reservations that I was never going to use them again. Then Colby changed my mind with his attitude and willingness to help. Now I'll only rent from D&M.Charles F.
I went to pick up the truck from a location where it was close had to go through a lot I didn't understand, couldn't get the lock box open it was a disaster and the whole process was very upsetting and I was very frustrated bad experience period and I will never use this location again I will now make sure I go to one that is open when I pick it up and still open when I return it. Disappointied customer 😑Rosie W.
Great customer friendly service.MICHAEL J.
Very fast and friendly pickup. I was in and out in five minutes tops. I highly recommend this location.Alfonso C.
It was fine. Not every place is going to be amazing, this is just a small service station with some uhaul units and it did the job it was supposed to do. Wasn't upsetting, but it wasn't above and beyond either. It just is what it isMICHAEL L.
Customer did not leave a comment.Salvador R.
Customer did not leave a comment.Lee E.
The guys in the office are always polite and helpful. I have rented twice at this location and have always had great service.LINDA D.
Customer did not leave a comment.Leonard D.
Colby was very professional and helpful! He lifted that trailer onto my truck trailer hitch, showed me how to connect the wiring and chains. We walked through the safety check and he wished us well. I am a customer for life after that experience. Keep it up Colby and team there at D&M Service Center.JOE T.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Paul F.
Customer did not leave a comment.KENNETH H.
Customer did not leave a comment.Michael P.
Always great serviceJason F.
Customer did not leave a comment.JASON F.
Customer did not leave a comment.ernest B.
Customer did not leave a comment.ROBERT M.
Floors, inside back; and cup holder areas were very dirty. We were very disappointed in upkeep of Trucks. It took a long time to process our information, once we got there( reservations made on a Sunday). We also had to take multiple pictures of damages, to the Truck, once We arrived to pick it up. This took a lot of time.Donald R.
Customer did not leave a comment.EMILIE H.
Great service here, very helpful and knowledgeable. Fast service. Great staff. Definitely would use again and reccomend.MARK B.
The whole process went well and was easy. Nothing comes to mind as for improvement and I was satisfied with my experienceDavid K.
Customer did not leave a comment.RICARDO A.
Customer did not leave a comment.Trevor F.
Customer did not leave a comment.Pedro M.
Customer did not leave a comment.Anthony N.
No one was in the office to help us even though it was supposed to be open.Laura C.
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