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Melissa S
Customer Reviews for D&R Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
terrible rude and nasty
david lThey scammed me and added the insurance so now I have to dispute everything.
Jacob OThis location is great and seems to always have the equipment I need ..
JOE Btreated very well, was very helpful, good people
David Sthe site is cramped. Lots of equipment and cars being repaired all over the place.
Glenn DVery kind and friendly people. Helped me connect the trailer and ensured I knew how it all worked.
Paul Sexcellent service
DeReese MI always use this location, the owner is one of the nicest people and so are his workers. I highly recommend this location.
DeReese MThe main office was disorganized and delayed my departure and return times. I was then charged extra.
Joseph MEasy drop off point. Staff very friendly and helpful
Conrad RService and equipment worked great for my requirement.
Todd GThey are very nice and privately owned. Sometimes a bit busy but ready to help you.
JOE BProvided keys to wrong truck, truck was dirty in cab and in the box.
James AThey are caring and made it easy to do business. The staff member was quite knowledgeable and very efficient.
WAYNE SOvercharged millage, overcharged gas. Taking advantage of customer
Corey TAwesome customer service
Sheila HI suggest that the sites chosen by UHAUL for the return of rented equipment look better.
Ernesto KThe trailer was covered in concrete dust and trash. I swept it out, hosed it down from top to bottom, then went to my pickup destination. When i unloaded my cargo, the entire bottom and any areas that touched the side were covered with the dust.
Jeffery RStaff was friendly and helpful
Osvaldo MThe parking is tight. After they hooked up the trailer and loading the trailer it jumped off the ball hitch damaging our bumper.
Michael MVery busy at the time, but helped me right away. Good experience.
John KI was charged for a 15 minutes. Rental $123 for a $19.99 truck. I don't understand why I feel like you ripped me off and I'm coming for you.
Maureen OStuff lazy and not friendly. I will never do business again with U-haul.
Ricardo CNothing
William NFriendly service. Very nice people.
JOSEPH SStaff to advise that they are closed on a Sunday. We turned up to a closed location and had to so the key drop box and take pictures etc. We needed to be back at work and had to spend lots of time doing this. If he had told us they were closed we would have arrive earlier to complete. Something and nothing but it made the drop of later by the time we had finished. Thanks
Nicky SReceived great service in getting a truck. This is all one desires and will get when coming to this location. The owner is personable and easy to work with.
Vernon CUsing U-Haul app to drop off our trailer when store was closed worked out well for us. Return lot had plenty off room for parking and unloading.
Ngoc NTotally different from the collection point
Jeremy HExcellent service at this location. It's a shame that I can't say excellent service about U-Haul Moving Help. Hard to believe that this company, D&R Tire could be so professional and helpful and yet Moving Help so unreliable.
John PFriendly help and attentive, I appreciate them
william zSend me my 100$ back they charge me 100$ for a hold Still haven’t gotten it back 2days later .. I need my money .
Luis RI'm a repeat customer and will continue as I have to. Great service and great customer service 👍
luis nThe location I went to did not have furniture dollies but the website allowed me to reserve one anyway :/
Jasmine LI got charged double
JUSTIN GThe owners are very friendly and treat their customers well. Next time i need a rental i will use them again!
CHRISTIAN DMuch better experience than the Uhaul on 50 in Clermont. I'll go back when I need a rental, next time.
Rocco MIncredibly friendly and helpful. Location is easy to get in and out of as well.
Colin YThis location needs serious updating.
Gerald AFriendly & professional owner & staff
Kenny BService was great. I was a satisfied customer. 😊
Nibea VParking was easy and that’s all I used since I left the keys at the drop box.
Ricardo QAll is good
JOHN NI see no improvement needed. Staff is courteous and facility is well managed.
Gilberto Ryour millage rate 1.19mi is really outrageous, uhaul is taking advantage of the country's economy to exploit people. I won't rent again from uhaul. Good rate in the website, but at the end Lot of charges. I also put gas agreed in the contract but uhaul charge me extra gas at high rate.
Ariel STruck was very dirty in the back. It was ok b/c I just swept it out.
Edward SI'm not just talking, this place is the closest to home and I've rented it 5 times in the last 6 months if you are lucky and the girl attends you, you are fine but if the owner attends you, I attend you with attitude, they have no tact when dealing with the client, they treat you as if they were doing you a favor, there is no customer service, it is not the first time that happens to me with them. He attends tire services clients at the same time, a few weeks ago he made a mistake and billed me for some tires from another client instead of billing the rent. this week picking up and delivering he attends me with attitude. We are human and we can have bad days or make mistakes but several times... it is no longer a coincidence I recommend a vacation...
Daxel LGood
DANIKEN BExcellent service and equipment
Patricia NThe brakes on my truck had an air leak. The company where I picked my truck up did not want to fix. So I had to drive to Tx from Orlando slowly
TORI D