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JAMES W
Customer Reviews for D&R Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have been trying to contact the manager, when I picked up the truck the gas was marked incorrectly, I took the receipt back into him he circled the gas and initialed it and said I'm not a penny pincher. I returned the truck with the same amount of gas that was in the the truck when I got it , took pictures of the gas and miles and I get a promissory notes for extra charges for gas and fueling charges!! Not mention this money grubbing man tried to make an unauthorized charge on a card from previous rentals that I had on file!! I paid cash for my rental, I am very disappointed with my service, being over charged and no one returning my call, the equipment he has is old the doors were stuck and this old man is always trying to find a way to overcharge someone!! Please return my call to resolve this matter at 229-499-5385. Thank you in advance for your time. I have my receipt with his initials, my pictures of the gas and miles if you need me to provide this for you!!
Cynthia OAbsolutely would return and rommend.. Professional attitude.
PAUL SIt was after 6pm and I had to just drop the key
William VExtremely satisfied with service!!!
JAMES MI booked and next day got a call about another location having a truck after I already booked a 15’ which they ended up with a 10’ footer, then truck and took an 1hr (app) with help from customer service. (She was amazing and totally understand my fusarium. The truck I was supposed to get the keys were in the wrong lockbox so the keys that were in that box were belonged to another truck which was the wrong size. Then she hooked me up with another lockbox with the truck size I needed. I was on a time crunch. Anyway all worked out, dropped it off a day early. I had the truck 23 hours. I hope you can do sometype of small reimbursement. (And there was a dollly in the back of my truck which I didn’t need but took it anyway. (I hope I don’t get charged for that). Most my expenses are really good with U-Hual. I even keel kind of person. I don’t complain much. I do think the app needs to be easier to use. Thank you for your time. Hope this feedback helps.
David sBetter cleaning of the truck. Inside cabin a bit dirty and super smelly
Bruna Salways good to do business here
DAVID SU haul, you have been very disappointing.
Jonathan PSo much better to deal with than the uhaul reps on the phone or on line.
JAMES CJust get rid of this location.
Arnaldo CD&R IS EXCELENT. BUT, MY RECENT EXPERIENCE ON THURSDAY, FEBRUARY 27 WAS TERRIBLE. YOUR SCHEDULED LOCATION DID NOT HAVE A TRAILER AVAILABLE, AFTER AN E MAIL AND PHONE CONFIRMATION.
JAMES CGreat customer service
ARIEL QGreat service friendly and quick
DAVID SStaff are very friendly
THOMAS MGreat people very helpful
MATTHEW SThird time at this location. Excellent service.
ROCCO MThe haul rental experience was great. The employees were wonderful and helpful and nice. My only complaint is the condition of the property. It’s a tire shop, so I kind of understand, but it’s really messy.
PATRICIA KNoisy front end
WAYNE SThe person at the desk was very quick to take the key and rush us on our way. When I had questions he was dismissive and said they had everything under control . ( me explaining I picked up the uhaul with less than 1/2 a tank and making sure we wouldn’t get penalised .)
Donald KThe staff at the location was very friendly and helpful. She answered all of my questions and made suggestion to improve my experience.
JOHN MYou are Ok
EDWIN MThey charge me for a dolly i left in the back of the truck
RICKEY VStaff was great.
WILLIAM HHave the vehicles actually in stock that we reserved
JUSTIN GThe owner of this establishment is excellent. He stayed later for me to pick up truck because I got out of week late.. absolutely above and beyond…..
JOE BDon't change a thing. You are all wonderful and should be proud of your business because it shows.
RICHARD PThe tires on this car trailer were so bad…. I could not drive over 40mpg. It was shaking so badddddd. I had to use it. There were no other trailers around to swap it out.. All of my other transactions have been perfect.
SCOTT KManager was very nice smooth easy.
JESSE HDiana and the team are always great thank you
LUIS SAlways great to deal with
LUIS SGreat place. Efficient and friendly
JAMES GThis place was great - super friendly. Would rent from this location again.
MATTHEW FThe truck was dirty and the employees were less than pleasant. But overall you’re there for a truck. As long as you get it, it’s whatever.
Brittany WGood customer service, on time pickup and fast. Truck was out front, ready for pickup when I arrived.
Rocco MThe young lady behind the counter was extremely friendly, as was the gentleman who hooked up the trailer
Jason NThe facilities aand the service awesome
ERICK MThe mobile feature is very problematic.
ROSANNE RNot needed to
SAFIA RThey send me to other location 7 or 8 miles far away don’t have the equipment and then in the other place I have to pay more
ALEXYS MThis location was closed on Sunday so there was no one there. The location is a tire shop the exterior was really messy and uninviting. Location was easy to get to.
Carlos LFriendly, easy process online & at location. Will use again if needed.
GREGORY CThey were the best! It was the easiest rental I ever did
JEFFERY DFriendly welcoming. Efficient service
MARIANO DD & R as a tire business is Great, but the U-Haul experience was not so great. The truck rode so rough that it nearly made our people throw up. The truck was in very poor condition. On the up-side, we were able to get to and from our destination without breaking down. I'm so sorry to leave a bad review, but the overall experience was less than pleasant.
JEFFREY GTruck I reserved was not available. I got a van which caused multiple trips and miles and gas. It started raining and dozens and dozens of roaches appeared all over the floors, seats dashboard, I called d and r tire they asked if I checkedbfor roaches before leaving and bring it in so they can spray bug spray but they would have to go purchase some. So I did it myself. Our lunch was also attacked by roaches. Had to fumigate our loads also. I called to confirm return Monday morning and was told sorry but that van was flagged for bugs and should not have been rented out to me. I was given no credit for my inconveniences, and additional $ was added to original bill. I responded to uhaul collection email and they get returned to my email undeliverable.
Nelson AU-hauls app is a complete joke. The website froze 7 times and it took me over an hour on site to pick up the truck. The website ftize again when I returned the truck. Horrible experience with uhaul. Maybe invest some money in technology that actually works.....oh and waiting one hour and 25 minutes to speak to a customer service agent was super helpful. Do better uhaul.
Matthew EIt's not very tidy, but the lady was very nice and helpful, and for that reason I would recommend this place. Also, the convenience of not having to go farther.
LuisClarissa SOpen early, gave us an extra day for our one way move which was very helpful. Very nice family owned business.
Katherine MThank you
FRANCISCO DVery nice owner and staff.
William RWe didn't meet up with anyone at this location as it was closed by the time we got the truck to them. The location was pretty easy to find, so long as you didn't you Apple Maps. I also learned I can do a U-turn pretty well in a 20' truck, so there's that.
Brian SEverything went perfect
Michael P