Customer Reviews for D&S Auto
(U-Haul Neighborhood Dealer)

29 reviews

177 W Main St   Springerville, AZ 85938

(928) 333-2685

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(928) 333-2685

177 W Main St
Springerville, AZ 85938

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Make the process a little faster.

BETTY J. 
Rating:
5.0

Very good customer service: friendly, knowledgeable, efficient.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
3.0

It was not clear that the real office was not the front of the business. The real office was one person in the very back of the repair shop tucked in a corner with no heat and poor lighting. The real person in charge of rentals did not have her head in the business. This person was not capable of hooking up or unhooking units. This person was difficult to work with because it was clear she did not want this responsibility. I eventually got the trailer I needed and I was grateful for that. But it was difficult and time consuming. This person was pleasant and sociable but that was not why I was there.

DAN L. 
Rating:
3.0

Customer did not leave a comment.

ALAN G. 
Rating:
2.0

I was surprised to find out that I was charged for three days when I returned to rental the next day, I was under the impression that if you don't use the entire three days, you only pay for the days you use, I was not made aware that once you pay for three days you can not get the other days refunded. If this is how uhaul does business I will use another rental company.

PREZY M. 
Rating:
5.0

Customer did not leave a comment.

KYLE P. 
Rating:
5.0

Good communication with the facility. I arrived after they had closed. They were helpful and informative.

JEFF R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
4.0

Monica was great to work with. Very professional and attentive to our needs.

Thomas D. 
Rating:
5.0

equipment in good shape

GUY V. 
Rating:
5.0

Customer did not leave a comment.

SCOTT ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

From the beginning of this U-Haul experience to the end, Monica at the Springerville location was exceptional! She was friendly, professional and was extremely knowledgeable. Thank you Monica, for making the experience a good one!

THOMAS F. 
Rating:
5.0

Easy-breezy. No problems!

Don P. 
Rating:
5.0

DS Auto far exceeds expectations. Very helpful, prompt and efficient.

Christina B. 
Rating:
5.0

The lady that helped me check the trailer in during drop off was awesome! Very friendly. Highly recommend. Thank you U-Haul.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

Albert Y. 
Rating:
5.0

Location was perfect- tried to call the 800 number though, 4-5 times on Friday to see if I could change the drop off location. Multiple times got hung up on, never got transferred to anyone who could help, usually couldn't even get to a human before getting an error “we are experience a problem”

Michael V. 
Rating:
5.0

Was told when we made the reservation that we had 4 days to return truck. After picking uo truck haul sent an email telling me the truck was to be returned on the day we were driving. When I called customer service spoke with a very rude lady that told me I would have to pay for 2 additional days. Transferred me to another lady who said she corrected the problem and would send me new authorization which she never did. Local rep finally got it fixed. Local rental people are great, customer service people SUCK.

MICHAEL S. 
Rating:
4.0

I do have a comment about the original drop off location in Lakeside Az. About 45 minutes after I picked up the trailer in Tucson, I got a text and call from the Lakeside office saying I was "required" to take the trailer to Taylor AZ, about 40 miles west of Lakeside. I was shuffled around to 3 different managers, most of whom had nothing to do with the Lakeside office and had no information. The Lakeside manager insisted that his lot was full, as were the other 5 locations nearby, and I would have to drive an additional 80 miles (Taylor and back) to drop off. I asked about locations in Springerville and he insisted they were full too, but he couldn't access their information. I finally told him to change the dropoff location to Springerville and somehow he was able to do that. If the Lakeside lot was truly full (which it wasn't when I drove by) he should have one of his employees deliver the trailer, not one of the customers. FYI, so far this is the only complaint I've had with UHaul, we'll see how it goes in a couple of weeks when I need a 15' truck.

Kenneth C. 
Rating:
3.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

jim A. 
Rating:
5.0

Customer did not leave a comment.

Eva S. 
Rating:
4.0

Customer did not leave a comment.

Eric B. 
Rating:
1.0

Customer representative was aggressive and off putting.

Mary H. 
Rating:
5.0

It was ice having help attach the trailer to my truck.

Mary F. 
Rating:
4.0

What a great addition to our area, pleasant & accommodating to work with.

Linda F. 
No reviews have been submitted for this location.

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