Customer Reviews for Dans Place
(U-Haul Neighborhood Dealer)

1,540 reviews

15800 National Hwy SW   Cumberland, MD 21502

(240) 284-5059

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    10 am–2 pm
Special Operating Hours
  • 12/4/2022: Closed

Services at this Location:

Contact Us

(240) 284-5059

15800 National Hwy SW
Cumberland, MD 21502

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    10 am–2 pm
Special Operating Hours
  • 12/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

There was plenty of room to get my truck and trailer in. I was charged gas-- and I think overcharged, but this is something that I cannot prove. Gas IS high, I suppose...

Karolyn S. 
Rating:
5.0

Not doubling the fees from set price

Kimbre L. 
Rating:
5.0

Very helpful-Thanks

GERALD C. 
Rating:
5.0

Customer did not leave a comment.

greg G. 
Rating:
4.0

I stopped my rental at this location and because the operator was unavailable her allowed me to leave my trailer on his lot on a location convenient for me. That made it very easy to disconnect and pull through without having to back into a specifics spot. So it was a very fast and simple return. Furthermore, he sent me a receipt very promptly. It was easy all around and I would happily use both locations again on the future.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

michelle C. 
Rating:
5.0

Dan was a very helpful individual! Best customer service I've ever had with U-haul!

Danielle T. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
3.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Dan always goes above and beyond to accommodate our business his trucks are always clean and Road ready. Only location our business will recommend to our customers

Kista M. 
Rating:
5.0

This type of truck can have gas filling issues which makes filling up 35+ gallons take twice as long. Most types of pump would trigger the auto shutoff so you could only squeeze the handle about half way.

Peter C. 
Rating:
5.0

little less exspensive would be nice

Daisy A. 
Rating:
5.0

Awesome and very courteous. We even needed extra days on our contract and they allowed us to take as many days as we needed to get moved. I recommend these two to anybody who needs a truck to move.

Bret S. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

adam K. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

I would highly recommend this uhaul rental place (Dan's Place 028531) to anyone who is needing a Uhaul or any of their other equipment like a dolly, trailer or anything else that they have. Moving is stressful enough in today's society with the outrageous price of everything. Daniel went above and beyond to ensure that everything was correct and that I was a satisfied customer. The world needs more small business owners just like him. I will definitely return to the same place in the future if the need should arise for one of the services that they offer.

John D. 
Rating:
5.0

The owner, Dan, was attentive and highly professional. He went out of his way to make sure that our needs were satisfied. He was always available by phone to verify the contract arrangements and make sure that we had correct directions for the pick up and treated us as though we were family. I would highly recommend this uhaul site. You can be sure you are going to receive fair and excellent treatment. Thank You, Dan !

dave H. 
Rating:
5.0

Customer did not leave a comment.

Micah M. 
Rating:
5.0

great deals and friendly, jelpful

will W. 
Rating:
5.0

The service representative at Dan's was an awesome guy and a big help!!!

Shawn W. 
Rating:
1.0

Customer did not leave a comment.

Tim V. 
Rating:
5.0

Great customer service. Very polite! Helped us out a lot!

Taylah A. 
Rating:
3.0

There was a sign saying closed with a cell number but when I called it went to voicemail. this caused us to wait at this location for about 45 minutes.

Jason D. 
Rating:
4.0

Customer did not leave a comment.

leanna C. 
Rating:
4.0

Customer did not leave a comment.

Jaroslav C. 
Rating:
3.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Great Experience

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Duane H. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Leroy M. 
Rating:
5.0

We had a 1/4 tank of gas when returning the vehicle until we pulled down into the ditch to park the vehicle next to the others. I was surprised when I turned the key and lights on to take the picture that the angle showed the fuel at less than a quarter tank!

walter E. 
Rating:
5.0

Fantastic u-haul location. We've rented from 4 or 5 other locations but Dan's Place is the best.

Sandra S. 
Rating:
2.0

Customer did not leave a comment.

Ashley T. 
Rating:
3.0

The person doing check out was not knowledgeable or helpful. Complained the whole time. Also on drop off he came out and told us he was leaving in 4 minutes couldn't help us

BRITTANI F. 
Rating:
5.0

No improvement needed

Corey H. 
Rating:
1.0

The owner was not there at all. After hours pick up was not agreed upon in my reservation and I could not initially complete the pickup. I traveled a total of 4 hours back and forth trying to get the truck. The owner should be held responsible.

Douglas S. 
Rating:
5.0

The location selected online was not really a pick up location and that caused a lot of confusion and extra driving around on the day of the pickup. The issue is really with the online reservation system. It should not let you select a time and location that is not valid.

Lois S. 
Rating:
5.0

Free rentals 😂

Clifford S. 
Rating:
5.0

Owner was helpful and answered any questions we had.

Kenneth S. 
Rating:
5.0

Dan was very helpful. His recommendations for size required for our move were exactly what we needed. He helped us hook up the trailer and get on the road quickly.

Kendall C. 
Rating:
5.0

Dan and Tammy were absolutely amazing to work with! We had forgot to reserve our U-Haul right before college departed for the summer. We could find no U-Hauls within a 50 mile radius and were told online we would be unable to get a U-Haul for our dates. I called Dan at Dan's Place and he went above and beyond my expectations! Not only did he make sure I had a U-Haul by my move out date, but he personally drove 50+ miles away just to bring me a U-Haul to rent. That's customer service! His wife handled all of the technical paperwork and answered all of our questions putting us at ease for our move. The dog was super cute too :). I cannot recommend Dan's Place enough, and even though I no longer live in the area I will be telling everyone I know to use them!

caitlynn H. 
Rating:
5.0

Dan was very friendly person to deal with made it quick easy and painless

KRYSTAL N. 
Rating:
5.0

Dan is the best!

Terri E. 
Rating:
3.0

Once we arrived from cumberland md to dundalk md my truck had zero straps on it. Dundalk said my car was strapped completely improperly and were surprised it didn't come off on the highway. The woman was very nice and looked like she knew what she was doing. I was very shocked and disappointed.

Dechandra W. 
Rating:
5.0

Awesome service and pleasure to do business with this location . Thanks

William B. 
Rating:
5.0

Trailer leaked water over all the property inside. I called to file a claim, kept on hold for OVER 2 HOURS and was never able to talk to anyone who actually helped me. I am reQuesting a full $500 claim for property damage

Dan C. 
Rating:
5.0

Tammy explained everything to me. She was very nice I'll definitely come back again to rent a uhaul from her. She definitely knows what she's doing.

Amanda M. 
Rating:
5.0

This is the best place to get a Uhaul in the area. Will recommend.

William H. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Great experience. Best Uhaul dealer in the area.

William H. 
Rating:
5.0

The gentleman running this location was fantastic. The process in getting the truck was smooth and simple, thanks to the guy running this location. I would highly recommend visiting this location in the future.

Deren M. 
Rating:
5.0

Decent trailer. Seemed well kept. They Assisted in connecting the trailer and made sure everything worked which didn't happen at a different location. Will use them again if I have a need.

Brock B. 
Rating:
5.0

Dan was excellent to work with

Gary R. 
Rating:
5.0

Customer did not leave a comment.

willma C. 
Rating:
5.0

Not a thing.

Michael K. 
Rating:
5.0

Dani and Tammy really helped me out of a bad situation when my car broke down 700 miles from home. No one else I spoke to that morning seemed interested in helping but they were wonderful and went above and beyond to help me get home.

cristy B. 
Rating:
5.0

I have rented over a hundred trucks from Uhual this is one was terrible. neither door would fully latch due to front end crash damage, had terrible handling and torque was very weak. Reported to Dan and i'm sure he will report these issues, hopefully Uhaul takes this van off the road.

Zack R. 
Rating:
5.0

We always rent from Dans Place ! He always has what we need and has gone out of his way to make sure we are well taken care of .

paula B. 
Rating:
5.0

Very nice location, very helpful people, will always go back there.

Bryan J. 
Rating:
5.0

Customer did not leave a comment.

Blair K. 
Rating:
5.0

Made sure everything was in working order and I would highly recommend dan's place.

Jeff B. 
Rating:
5.0

Thanks for the business.

anthony W. 
Rating:
5.0

Did just an amazing job helping me out and being me ready for the move

William F. 
Rating:
5.0

Dan was very helpful

Domingo C. 
Rating:
5.0

Inn and out quickly nicely done.

Robine R. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Awesome place. Very flexible.

Sean K. 
Rating:
5.0

Owner was fantastic

Samuel S. 
Rating:
5.0

Exceptional service as always! Tammy and Dan always exceed 💯 in preparation of the trucks for our rental. Never a complaint always a compliment from KTK Auction/ Moving Services to Dans Place!

Kista M. 
Rating:
5.0

They're very nice people , she hooked up the trailer and checked,lights and the whole trailer . I would do this again. Gary Carpenter

Gary C. 
Rating:
5.0

Very courteous service and good equipment that's why I and my friends go to Dan the u haul man.

TIM M. 
Rating:
5.0

Best local location in the area! Dan & Tammy Fisher take pride in their rentals and show respect for every customer this is why KTK Moving Service will go no where else but to Dans Place for our trucks.

Kista M. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE C. 
Rating:
4.0

Owner is very nice, easy to work with and helpful. Location is easy to get in and out of for pickup and dropoff of the equipment.

John H. 
Rating:
5.0

Dan is awesome to work with and takes good care of his customers.

Kayleana B. 
Rating:
5.0

My experience with Dan was above and beyond. He's a good hearted person that looks out for his business and customers. I moved to a place where I don't know anyone. I needed a ride back home after drop-off and Dan was nice enough to drop me off at my new home. If the rest of the people here are like Dan I think I made a good choice to move here. Thanks for all the help Dan your a good guy.

James M. 
Rating:
5.0

Customer did not leave a comment.

Gregory A B. 
Rating:
5.0

Customer did not leave a comment.

TRACY B. 
Rating:
5.0

Customer did not leave a comment.

JILL S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
2.0

Check in took a long time and the running lights did not work.

Juan L. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

There are no ways to improve this service. Dan was fantastic. His customer service and integrity above reproach. I would recommend Dan's Place to everyone.

lenna M. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Dans place is a very friendly location. I have rented from them several times, and every vehicle or trailer I have rented are clean, and well maintained.

Michael W. 
Rating:
5.0

Dan and his wife were excellent in their assistance of selecting, explaining, and providing excellent customer service to me for this trip. They even selected a few possible drops in Texas for me when I arrived home. This was my best experience with U-Haul Rentals having had many passes rentals through them. Thank you Dan and staff.

gary M. 
Rating:
4.0

Customer did not leave a comment.

Zachary H. 
Rating:
1.0

The stated gas on the paperwork was about 1/8 of a tank more than what was in the truck. I showed the lady at the counter who sat in the truck and told me the paperwork was correct and never wrong, and she would not change the paperwork. The paperwork clearly showed more than 3/4 tank and the truck clearly had under 3/4 tank. With current gas prices this cost me about $25 more for the rental.

Mike P. 
Rating:
5.0

I owe Dan a review. I've went to Dan's Place several times over the last few months. Dan is the best Uhaul dealer I've ever had to deal with. He's honest and knowledgeable! Dan's the man!

Derek J. 
Rating:
5.0

The guy was very friendly & inspected the truck and was quick in getting us checked out. I called in advanced to make sure he was going to be there since we returned the truck a day early. He was having computer issues & apologized to us that he was on hold with you guys when we showed up. Easy to get in & out. Great location

Dontina K. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
3.0

My first time renting a U-Haul. A good experience overall. The owner explained everything in detail and was very helpful.

harold S. 
Rating:
5.0

Nothing I live in Cumberland and I come there to rent because they are very nice

marie E. 
Rating:
5.0

Dan made it easy and safe return! Very friendly!

victor L. 
Rating:
5.0

Customer did not leave a comment.

PAMELALYNN M. 
Rating:
5.0

Nothing, great rental experience!

Zachary A. 
No reviews have been submitted for this location.

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