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James B
Customer Reviews for Dans Towing & Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maybe mark the location for parking trucks you return.
Don CI called three times to your 1-800 number and on the fourth call the women said sorry about the problems we will give you 130 free and 69 cents a mile but Dans towing could not find any thing he called and got 69 cents a mile but that was it
Robert MThe lady was awesome and friendly but she wasnt very knowledgeable with the process. Uhaul debit machine kept freezing up making it hard to finish paying. Also when I made the reservation with my capitol one i was told online when i picked up the truck i could use my debit but then i had to pay 150 deposit so you guys really need to be more clear on instructions.
Robson GThe hub misled me.delayed my move date I was assured no truck available under 25 ft. Same day 3 were available at Dan's towing. Hub called me offering a credit,which has not been honored.please forward 50 dollar credit promised
Rodney BThe trailer equipment was clean. There was no pin included. We had to go to Canadian Tire to get one. We had scheduling conflicts. I had booked for 4:45pm and the office closed early that day. So the worker said to pick it up at 9:00am then I got an email saying it was cancelled. So I called to rebook it for the morning. Then the u haul booking lady said there is non available at this location so we booked the next smallest one. Then when we got there, the trailer was there, but they said someone else had it booked. I told them I had it booked for the weekend but the office closed early. Anyways we lost a lot of hours working out scheduling conflicts when we should have been on the road travelling.
Jasmine AThe trailer was there, well maintained and he was helpful attaching it to my truck.
Craig HOnly had one problem on my trip, the pin that holds the car dolly ramp had lost its pin that held the ramp in place. Other than that all went very good. I'm happy about it, I also had difficulty in finding the proper address to drop off the vehicle. Thank you
bob LDan has an awesome set up for pick up and delivery. 5 stars for Dan's towing
Terranc3 tSelling a home and finding a new one is stressful enough in itself. We found it was doubled when after having booked our u-haul one month before our closing date of October 1st, we received a call from your call centre a week before, advising us that a 26ft might not be available in our area until mid-November and we might have to drive 4-6 hours to go pick one up. Finally after much anticipated wait, we finally received the call that we had to go pick one up only one hour away. Nonetheless I think your system needs major improvement to honour reservations so the customer is not left hanging and stressing like that.
Karen BVery accommodating
Craig LReally nice, very helpful
bonnie sAll good, no issues
Susan SExcellent customer service at this location, very personable and welcoming 5 + stars!
MARIAN GAll was good
Earnest VI thought this location did an excellent job of presenting themselves. Everything was very clean and attractive.
Sandra DI dropped the truck off a day early was was charged not only for the two days but for extra milage. No one from the location confirmed the key drop off.
STACEY GThe man over there was rude.
Daniel AExcellent customer service, extremely helpful. Would recommend to anyone wanting a uhaul 100%.
William MSomebody in your organization changed the pickup time arbitrarily without consulting me. Very unprofessional. The new pickup time was not conducive to my needs.
William Mphone servive and communication is not great. I went through 5 people to change my service and then when I returned the truck, the closing was a hassle because of the miscommunication.
Brenda HMake sure the rear door operates easily not sticking and not hard to lift.
Verlie MDan from Dans towing was awesome and helpful.
Greg BAmazing staff and service at Dan’s Towing.
Elisa CFriendly and curtius service at a reasonable price.
Armand Mnothing all was ok
daniel dFour tire trailer, two front tires were new, two rear tires were very worn and bald. Was concerned they would fail on 500 km trip!! They only had this trailer or I would have asked to switch it out.
James-John MOwner changed my reservation without my knowledge and in turn my credit card was charged for more than I glad expected. It was only a trailer but was not cleaned out before I took possession and had to clean.
Christine Pnothing everything went 100%...
George LNo issues.. all went well. Thank you.
angie pDon't charge me a after hours fee when all my business was done during regular business hours. UHaul owes me a $20 refund. I also returned the trailer a day early.
ROBERT CContinue the fantastic service.
John Pvery simple effective and easy return. pleasant to deal with
JAMESJOHNJ MThe Uhaul truck was unsafe and not drivable. The tow truck delivered it to its final destination.
Sabrina MVery poor representation for a uhaul dealer. Charged me for fuel when I have a receipt proofing I put fuel in. Charged me for safe move when didn’t want it. Swore at me and hung up
NATHAN WEverything went very smooth. I was happy with the whole process.
Shawn RA car hauler was not available at our preferred location so we picked it up at another location a half an hour away.Thankful we could get one but not happy that we were charged for a one way rental,which was almost double the price
David JThe owner himself was a great guy. U-Haul however....
Brandon MNo comment
owen rVery professional. Very helpful. The dropoff location (which I told the pickup location about) helped me to clean up UHaul's issue with the contract change made 1 hour AFTER it was signed and I had left for Espanola. He said it made no sense for me to have to go out of my way to Littlecurrent when I was at my destination in Espanola.
Colleen FGreat Service from Dans Towing
Blair Rnothing that i can think of. all good.
Cynthia RWhat Uhaul can do is GIVE all the information TO THE STORE that I had to fill in advance - stop wasting my time and the vendor's by making me put in all my information just to get me to the store and he has to enter it all anyway!!!!!!!
SHERRI RInstead of getting upset where I unhooked trailer on property I would recommend putting signs up for (uhaul trailer drop off parking only )
WARREN BOnly book units you have available. Calling 2 days before a move to tell me my enclosed trailer was not available was unacceptable. Dan went out of his way to help after but we had to settle for an open trailer and it rained! Uhaul needs to find a better way to ensure people get what they request from the get go! Kudos to Dan's but uhaul you need a better system!
Allison AExcellent service at pick up and drop off location.
Paul Meverything was fine Thankyou
FLORENCE rRuns efficient yard . Professional
Gord PMy initial booking was online. I was not pleased with that service at all. My confirmation was sent back to me with a much smaller truck than I ordered and for a way shorter time. No explanation. It was very stressful. My experience in person with the staff at mt local location, Dan's Towing in Espanola was much better.
Karen MAgent wasn’t terribly helpful.
Michael B